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Find answers to your Salesforce integration questions.

  • 202 Topics
  • 709 Replies
202 Topics
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Docusign Employee
Community UserLegacy User
asked in Salesforce
How to connect multiple DocuSign Accounts within one company to the same Salesforce environment?

We licensed DocuSign Gen and installed the Apps Launcher for Salesforce. We are following the Administration Guide to connect the Salesforce Production Account with DocuSign. When setting up the connection, we are presented a list with different DocuSign "Accounts" (we use one per legal subsidiary) and have to pick one. However, the users who will be using DocuSign with Salesforce are coming from various different subsidiaries and I can't seem to find further information on how we would achieve the connection from one Salesforce org to one DocuSign Company account with many "sub accounts" or Accounts. Can anyone help here on this community? Thank you!Benjamin

4
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Upload of signed documents to multiple records/objects in Salesforce?

HelloIs it possible to have the signed documents uploaded automatically to additional objects/records and not only to the object/record which is the source for the document/envelope?E.g. the document/envelope is triggered from the opportunity record; once signed/completed the signed documents gets uploaded/attached to the opportunity record automatically;is it possible that the signed documents also get uploaded/attached to the account record automatically? can this be configured?

4
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
How to change the e-mail addresses in the distribution list

How to change the e-mail addresses in the distribution list

3
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Is it possible to modify the buttons to add documents? More precisely is it possible to remove the 'Add from Salesforce' button?

4
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Resolve 'This Account lacks sufficient permissions to use Merge Fields.' in Salesforce DocuSign Apps Launcher?

I'm getting 'This Account lacks sufficient permissions to use Merge Fields.' when I try to add a merge field while creating a template, does anyone know which permission I should add to the DocuSign user in order to make this work?

2
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Can someone check this syntax and let me know why I would be receiving this error? Thanks!

Here's the error:TemplateErrorExists:XPathException: '(./Product_Code[contains(text(), 'ML0015')] and ./Product_Code[contains(text(), 'ML0002')] and ./Product_Code[contains(text(), 'ML0020')] or ./Product_Code[contains(text(), 'ML0021')]' has an invalid token.Here's the syntax:<# <Conditional Select=”(./Product_Code[contains(text(), 'ML0015')] and ./Product_Code[contains(text(), 'ML0002')] and ./Product_Code[contains(text(), 'ML0020')] or ./Product_Code[contains(text(), ’ML0021’)]” Match = “True”/> #><# <Content Select="./All_Products_Name" Optional="true"/>#><# <SuppressTableRow Select=”(./Product_Code[contains(text(), 'ML0015')] and ./Product_Code[contains(text(), 'ML0001')] or ./Product_Code[contains(text(), 'ML0016')] or ./Product_Code[contains(text(), ’ML0017’)]” Match = “True”/> #><# <EndConditional/> #>

4
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
What is the conditional logic that needs to be added to template when the field is being pulled from Salesforce?

Example: I'm trying to remove state/province for our EU clients, but I need to to be a required for for out US clients. Current Logic: <Content Select="//State_Province" Optional="true"/> #>We want our US clients to be required to have State/Province, but we don't want this field for our EU clients.

3
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Prevent salesforce/docusign users from seeing documents in Salesforce.

We have a typical Salesforce docusign integration. The problem is that all sent documents/envelopes are synced back to Salesforce. Any Salesforce user that is also a Docusign user can switch to the Docusign Lightning App and use the tabs such as "Docusign Status" and "Docusign Envelope" to see any document that was synced back to salesforce. Obviously we don't want all users to be able to see sensitive documents such as offer letters, etc. How can we 1) prevent this data from being synced back to salesforce or ... 2) control who has access? TIA, Mike

5
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Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Sort a Dynamic Table in DocuSign Gen

We have a dynamic table inside one of our agreements which pulls in the quote line items from a Salesforce Quote and displays in the rows of the table, which works great, but the rows do not populate in the same order as Salesforce. Is there a way to sort the table by the Sort Order of the quote line items in salesforce so our users do not have to do this manually after generating the agreement?

1
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Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
I'd like to send an envelope to a lead record, how do I add the relevant lead as a recipient?

Reproduction steps:I create an envelope template where I add two recipients: a "master record" and the lead owner. I add a button on the lead page layout that invokes this template... let's call this button "Send Docusign"I find a lead (let's call it "John Doe") and click on "Send Docusign" The envelope wizard pops up and I review the doc before sending itI'm expecting the lead, "John Doe", to be one of the recipients (as the master record), but this recipient is not added automatically. The lead owner is indeed part of the recipients.How do I add the relevant lead to the template automatically? It doesn't make sense that I have to search for the lead when I click on "Send Docusign".

11
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Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Upgrade old app version

Hi there.I work as SF admin for a company and I was asked to make sure we are using the latest version of our paid apps. I noticed that our company has an installed package called "DocuSign eSignature for Salesforce", which was last modified in 2018.I used the Download section of this website to get a new version of the app, which installed a new package with a slightly different name "DocuSign Apps Launcher". Can you guys please confirm if there was a name change in the past and I'm getting the same app. Thanks in advance.

2
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Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
How to create a custom docusign button with template and recipient (Lightning)

Hey guys,I would like to create a custom docusign button that populate automatically a docusign template (always the same) and the recipient (contact email).Is it possible to have a sample with those information ? i found the docu sign sample but there's too much variables. Then, i would like to use this button on lightningThanks in advance for your Help.Wissam

2
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Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Has anyone received a plan item is not enabled error?

I wanted to send a docusign to myself through salesforce as a test and it popped up this error. I also tried to send it to other users in Salesforce and it still popped up that same error

3
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Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
DocuSign signed documents are saving to the Notes & Attachments related list instead of the Files related list in Salesforce. How do I change that?

I create an envelope with a document. When it is signed, the envelope shows up in the DocuSign Status related list with a DSX- number. In the related list, the signed document needs to be a File, not a Notes & Attachments. How do I change where it is saved?Thanks

6
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Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Error Messages: Web service callout failed: Unable to parse callout response. Apex type not found for element logoutURL

When configure the DocuSign Demo using DocuSign Admin, it was failed during connect DocuSign to Salesforce. I have tried two different Salesforce orgs, but still the same.

12
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Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
How to design template to show recurring data

I am in need to show multiple parts information in Document generated from SpringCM. Currently in the document template I can use merge fields to populate the data but I need to show Part name in each line, number of parts can vary from 1 to 10. How can I define the templates so contents are populated in a loop.

18
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Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Conditional Formatting - Salesforce/Conga Composer/Docusign Integration

I can't seem to get an answer from Conga or Docusign on this - so hopefully the community will help!We are sending a DS document that is sent via Conga Composer in Salesforce. Is there a way to add conditional formatting to the document (for example: make a field required if another field equals "yes")?I know this works if you send the document directly from DocuSign, but we are sending it via a Conga button in Salesforce using the Docusign Parameters... Thoughts???

15
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Docusign Employee
4 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Error Message in Quote Document

Hi All,I am getting Error message in the Quote document, below is the Error Picture. please let me know the cause for error message

1
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Docusign Employee
5 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
How to get Sales force Fields from SpringCm Workflow?

I am creating case in workflow so that each time signatures done by all parties, it automatically create case. But i want to know, How to get Salesforce fields and its value in SpringCM? The case which i am going to create have lookup fields(Account, Contact).The step which i have used is "Add Salesforce Task".Kindly Help, its UrgentThanks

1
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Docusign Employee
5 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Completed Documents to Salesforce Files

Hi All, I see that when sending a DocuSign that you can select from Salesforce Files to send it. However, I'm not seeing any option to attach the completed document to Salesforce Files instead of Notes and Attachments. I'm exploring moving from Notes and Attachments to Files, but having Docusign attach the completed document is a very important business case. Am I missing something?

10
C
Docusign Employee
5 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Multiple signatures on single document (may not be contacts in the system)

This is integration with Salesforce.I have a use case where the contract generated will be sent to Party A - Contact record in Salesforce - signs the documentsParty B - Company director - who doesn't have a record in Salesforce - should sign the document as well.Party C - Company Secretary - who doesn't have a record in Salesforce - should sign the document as well.I know of the forwarding feature, however can we configure something like this within docusign ? Appreciate your help.

4
C
Docusign Employee
5 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
How do I enable Salesforce for DocuSign Users to use existing templates when they move from one Salesforce Org to another?

Salesforce for DocuSign. I am migrating a company from one Salesforce Org to another. I need the DocuSign users to be able to see the templates in DocuSign in the new Salesforce Org. I set the Users up in the new Salesforce Org, and they can see the templates if I make them administrators in DocuSign, but I don't want to do that. Thanks

3
C
Docusign Employee
5 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Is it possible to have a copy of signed document in the Files related list in Salesforce.

Is it possible to have a copy of signed document in the Files related list in Salesforce.

4
C
Docusign Employee
5 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Is it possible to embed a document into a salesforce lightning page (or any web page), so when clients visit that page they can easily sign the document without getting it into the email?

Is it possible to embed a document into a salesforce lightning page (or any web page), so when clients visit that page they can easily sign the document without getting it into the email?

1
C
Docusign Employee
5 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
How do I disable the Send on Behalf Button?

For Salesforce.

1
C
Docusign Employee
5 years ago

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