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Hi all,could you please confirm how many brands can the docusign platform support? i know from commercial that enterprise pro has 5 brands and you can buy additional but I am unsure of the total number of brands that the esignature platform can support.Thank you all for your helpBRSusana 

Hi all,I am supposed to sign documents using my company e-mail but I am not able to get through identification process, I tried using other browser, restarting, incognito mode, etc. but nothing helps. I stuck on the Connection Speed Test page - I enter it and nothing happens. Any ideas what to do?

DOCGEN_PROCESSING_FAILURE    New system is totally broken.  Support is non-existant.

Hello,Is it possible to control the auto-navigation at the webform level rather than a global setting?  We have some forms that we would like the signer to review each field again before signing.  We have other forms where we would like the signer to just skip down to the signature field.  ThanksRach.

Ho do we have outgoing and incoming email also go to our corporate email for 3rd party capture?

Hi everyone! I’m excited to share that Docusign for Agentforce is officially live on the Salesforce AppExchange and ready for you to try.If your sales or service teams work inside Salesforce, this is a big productivity boost. With Docusign for Agentforce, you can generate, send, track, and review agreements without leaving your CRM.👉 Download Docusign for Agentforce on AppExchangeWhat you can do inside SalesforceGenerate and send agreements in clicks with pre-approved templates Kick off agreement workflows (eSignature, identity verification, forms, renewals, more) Monitor live agreement status so nothing stalls Search agreements + surface key terms instantly with AI-powered insights Reduce toggling between platforms and stay in your flow of work*Some features will roll out in future phases or may require configuration.Looking for advice or feedback on how to best leverage it? Drop your questions for me in the comments below. Whether you’re wondering how this fits into your current sal

Hello DocuSign Community,I am looking for clarification regarding supported digital certificates for Brazil (ICP-Brasil), specifically cloud-based certificates where the private key is not stored locally on the signer’s machine. I use an ICP-Brasil e-CPF cloud certificate, managed by a certified Trust Service Provider (TSP). The certificate is not installed in the Windows Certificate Store and is not exposed via PKCS#11 or CSP locally. The signing process works as follows: The user selects “cloud certificate” A local application is launched The signer authenticates using QR Code + 2FA (mobile approval) The cryptographic signing operation occurs remotely (HSM / remote key signing) This certificate works correctly on: Government portals Other Brazilian signing platforms Websites that require client certificate authentication However, when attempting to sign documents in DocuSign eSignature, the signing process cannot be completed, which suggests that DocuSign e

Docusign eSignatureを導入される際、活用していただけるマニュアルを下記にご用意しています(PDF形式)。Docusignユーザー向け簡易マニュアルDocusign管理者向け簡易マニュアル また、Docusignユニバーシティの活用ガイドもご用意しています。その他の資料一覧はDocusignユニバーシティサイトからアクセスいただけます：リンクはこちらいずれもダウンロード可能ですので、ぜひ、社内・組織内でのナレッジの共有にお役立てください。Docusignユニバーシティサイトでは、ショートビデオリスト（eSignatureの基本　音声なしの数分のビデオです）もご用意しています。この中の「文書に署名する方法」を、エンベロープの受信者に共有いただくと、初めてDocusignで署名される方にもイメージをつかんでいただきやすいです。どうぞご活用ください。 関連サイト：Docusignユニバーシティ：https://dsucustomers.docusign.com/

Hi everyone, for the email that went out from Docusign with the title “Docusign Transactions Moving to Microsoft Azure, Action May be Required”, should the IP and domain allowlisting be done in Salesforce or is this done at the network level? I’m trying to understand if I should update our Setup > Network Access (IP ranges) and Setup > Trusted URLs (domains) in Salesforce or if this needs to be done by someone else in our IT department. Thanks so much!

I have a 3 page template I am am trying to make page 3 to be page one, How can I change the page order of a template? 

I received an email today reminding me about the migration to Microsoft Azure however I am not sure if I need to take any action.   These are the options : If you restrict network connections and allow-list specific Docusign IP addresses, you must update your allow-list to include all current Docusign IP ranges from our Trust Center by January 17, 2026. If you restrict outbound connections to Docusign to specific sub-domains, you must update your allowlist to add na4-b.docusign.net. No action is required if: You do not use IP or domain allow-listing and you already allow-list the full IP ranges published on our Trust Center.

We received a note back in August of 2025 (below) from Docusign saying that the underlying infrastructure was changing to Azure sometime between 11/2025 and 5/2026. We may need to make updates depending on our configuration. I would like to know if this infrastructure change has occurred and if yes , when did it occur and if no , when is it scheduled? Thank you for being a valued Docusign customer! We have two important updates to share regarding your eSignature service. As a key step in enhancing our cloud infrastructure, your transactions will be migrating to Microsoft Azure. We appreciate your trust in our service and are dedicated to ensuring this transition is smooth and that your data remains secure.1. Service Update: Transaction Processing in Microsoft Azure cloudAs part of our commitment and ongoing investments to provide the most secure and reliable services, we’re migrating Docusign eSignature transaction processing from our on-premise infrastructure to Microsoft Azure. What:

I accidentally deleted a template instead of using the REPLACE option.  How can I correct my mistake?  The end users cannot type information into the new request form I uploaded.Sandy

Hi,Can anyone assist me with how to raise a Complaint. Do we do this via the docusign customer support portal.We have been advised by a member of docusign that there is no procedure but we find this hard to believe.The complaint we wish to make is against docusign themselves and a mis-sold contract.If anyone can assist us that would be appreciated. 

I have a form which will be prepopulated with some key customer information over pages 1 & 2. I then have a variable number of pages that then appear that would allow the customer to essentially provide a list of individuals (name, email address etc) with appropriate input boxes, checkboxes, validation associated with the information to be provided for each individual (i.e. certain fields for an individual are mandatory, individual 2 name can only be supplied if Individua1 has been added already etc). And then a final page for them to sign.They will tell us how ahead of time many individuals they have, and so we generate the document with the correct number of pages before uploading into DocuSign.Can I setup a single template that would work if the document uploaded us 4; 5; 6 etc pages and be able to apply/add the appropriate input boxes etc as required. And any pointers as to how I would do that?

Dear DocuSign Team, We recently started using the DocuSign new shared access feature in our organization, migrating all the actual access from the old to the new feature. After that, I discovered that the new feature is designed to not allow users to access a shared envelope via a direct link, which caused a huge manual work for some of our departments. Do you have any plans to enable the link access for the new feature, or should we rollback and use again the old feature? Thank you,Raafat

I would like to know how to, or request a feature, that makes it possible at admin level to customise the default subject line prefix that appears in sending emails.Currently this always defaults to “Complete with Docusign:” and this wording has on many occasions caused documents to be overlooked by recipients - the feedback I get is they see the word “Complete” and think it is a completed document, not a request for a signature, especially for our internal signatories who receive lots of documents for signing. This problem is compounded by the default subject line for finished documents starting with “Completed” - this just seems like a major UX oversight.It is frustrating to have to go in and change this on every envelope. I did see a ‘solution’ that involved setting up templates, but I send lots of different docs, I don’t want a template for each one, and navigating to templates just to send a quick doc seems unnecessarily onerous when you have made all other aspects of the system e

Hello,I'm working on integrating the branding feature with DocuSign, but I'm having trouble understanding why the DocuSign icon appears white in the emails I receive.On the DocuSign preview page, the icon displays in black. I'm using Outlook for emails and have already cleared the cache, as that might have been affecting this issue. 

Hello,Someone sent me a document to sign.I don’t want to sign.I don’t want to open the document, in which case they will receive a notification that I opened it. This is commonly used by scammers/fishing-attempts to fish for info or actions on things that take place on my end.I have been getting daily reminders for a while now to sign. It’s annoying. It’s a waste of my time to get these emails daily and to handle them.I have emailed the sender asking them to stop sending these. They did not.How can I stop getting these reminders to sign? It’s costing me a lot of time, grief, computer resources, and general annoyance, and it’s generally unfair to me to be bothered with this stuff daily.Thank you in advance.

My credit card got charged $120 on Oct 25 but my DocuSign account is free through DocuSign for Realtors.  How to I get rid of this charge and the second account?  There does not seem to be a way to call, email or write to DocuSign. Rhonda Berg