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There are two recipients who have communicated that they will not be signing the documents. I discussed this with my stakeholders, who told me that it would be OK to not have them sign the documents, and that I just need to place a textbox there with ‘Not Applicable’. To clarify, their names will be present in the document, but will not have their signatures. I attached a file where already one person is shown with ‘Not Applicable’. This was already the case before uploading the document to docusign. I would like to add the text 'Not applicable’ to the 2 empty ones as well. I tried to correct the file by removing the signature and date boxes and replacing them with text boxes, but then it would resend the file. For some reason, I also can't alter them by downloading and editing the PDF for some reason.Is there a more elegant solution for this perhaps?Robin

For an internal audit, I need information on who created specific users and when they were created.I have found the creation date, but I am struggling with the "who." According to information from DocuSign, I should be able to find out who created a user in the Audit Log. Unfortunately, that is not the case. I only find an entry when something has been changed on an existing user.Therefore, my question: Where and how can I find out who created a user?

My integration key shows as Live in the developer portal, but when I try to authorize against production (account.docusign.com), I get 'The client id provided is not registered with Docusign.' My production account also shows no integration keys available. Go Live form was signed and counter-signed (Envelope ID: 132D960E...). This has been unresolved for over a week

I can see doc’s needing action and when I attempt to sign, I get“We couldn't find the page you're looking for”When I use the docusign app I am able to sign.I use pihole (DNS filter) and have whitelisted apps.docusign.com but that didn’t change anything.Laptop is a fully up to date MacBook Pro using Firefox.  Just started a session with Chrome, no issue there…  I will finish in Chrome.  Not my preferred browser.I have approved MANY docs over the years, but this issue only started recently.Firefox issue or Docusign?

I’m looking for guidance on how to control the rows displayed within a table in a DocuSign Doc Gen template generated from Salesforce data.Current Behavior:Our Salesforce data structure allows for multiple records per Brand (for example, multiple “Caldera” records with the same service type). When the document is generated, each individual record is rendered as its own row in the table.Desired Outcome:We would like to display only a single row per Brand in the generated document, even when multiple Salesforce records exist for that Brand.Question:Is there a supported way within DocuSign Doc Gen to group, deduplicate, or otherwise control the dataset so that only one row per Brand is rendered in the table?

I’ve created a template and have shared that with select colleagues to use. In order to keep track of when the template has been used by the colleagues I shared it with, from my understanding is I should be able to see that in the History (Template→Elipses→History). However, when I click on history I only see my own use history of that template. I am the owner of the template as well. Is there a step I’m missing? How can I view when the template I have created, shared, and am owner of has been used by the users I’ve shared it with?

I have documents with docusign ID, some multiple ID that I signed electronically but did not originate, that I need the histories for court. How can I get this informations? 

Dear Community,How to make fields (checkbox, text, signature) optional, yet still visually prompt the signatory to review them - without blocking completion and without adding required elements (radio button, required text etc.).

I created a Maestro flow earlier this year (January) to extract/export information to a Google Sheet and save the final signed document to Google Drive when a specific template is used. It is currently working as set up. I would now like to change to which folder on Google Drive the signed document is uploaded. However, I am no longer able to edit any of the Google Drive steps.Issues / troubleshooting attempts:The “Apply” button remains greyed out even when I make changes to the step. The Google Drive app remains approved by an admin, and installed and authorized on my account. The connection is active with all permissions intact. I’ve tried re-adding the connection and re-creating entire step, but the GDrive-related Maestro steps no longer appear as options on the ‘Add a new step’ panel. No apps appear under ‘Connected Apps’. When I click ‘Browse Apps’ and go to the App Center, GDrive appears as an approved and installed app with active connections. My account admin is experiencing th

We are having several problems without explanation with docgen templates.We have checkbox groups and also individual checkboxes losing its “required” condition when users receive the contract to sign, and in the template we have set the field the validation with select at least 1 and we see it al the time with the correct validation.It happens so randomly that we are investing a lot of time without any way of solution. Could anybody help, it’s really frustrating 

I want to create an envelope that would contain multiple documents using envelopes endpoint of docusign api. Here is the main requirement Sending multiple documents in a single envelope Once all the signatures are captured for all documents receiving the webhook callback Confirming that: All signed documents are returned Currently we are creating a single document per envelope and while creation we send custom field with a documentId. This field is returned in the webhook call from Docusign which help help us with downstream process. If we are able to receive multiple signed documents in a single webhook call, is there a way to have the unique identifier for each document in the response from webhook?

Looking to find out if anybody is using a regex patter for the numbers in a text box as a validation to only allow user enter max of 10 numbers but is still able to enter less than 10, without being forced to add zeros in front of it if the number is less than 10 digits. And is still able to complete the envelope. Thank you,  

Looking for a way to set up signature tag specifically, to always be on the same line of the document used with template. We noticed the tag is not on the same line all the time, and the issue seems to be the size of the document.I know we can let users move the tags before sending the initial envelope but looking for another way so the users don’t have to adjust the tags. How are others working around this? Thank you. 

Hi,Is there a way to do a mass delete of of users’ alternate emails? We recently updated new email for all our users. The old email addresses are now under alternate email for each user.When resetting password, users now receives two separate passcode. One to the primary email, and one to the alternatve email. We have to manually delete this for each user? Thank you.

Há uns 2 meses atras, nossa conta estava ativa, o plano era anual e provavelmente deu o periodo de renovação do plano, não atualizaram a forma de pagamento e desabilitaram nossa conta.Hoje ao tentar acessar, apareceu uma mensagem falando que a conta não existe.Como faço para habilitar a conta novamente, pagando o plano anual? ==================================================================================================================================================== How to reactivate an account that previously existed The company I work for had an annual plan, but I went on vacation and, upon returning, I noticed that our account had been deactivated. After checking, it was likely because the plan set up last year was linked to a credit card that has since been canceled, and the payment method was not updated.How can I reactivate the account, resume the subscription, and regain access to the documents that were previously stored in it?Thank you in advance.

As Maestro moves to the centralized AuthZ platform as the single source of truth for who can view, create, edit, and manage workflows, users may see scenarios in which the Admin UI and Maestro are not synchronized regarding a user’s access.This article explains why those divergences happen, how to recognize them, and the most reliable way to fix them so Maestro and Admin stay in sync.High-level overviewAuthZ stores relationships between users/accounts and Maestro resources and is verified by Maestro on each action (create, edit, publish, view). Moving enforcement into AuthZ improves consistency and security, but it can reveal differences between what the Admin UI displays and what Maestro enforces. These differences typically appear when permissions were applied through multiple channels (Admin web UI, user/group assignments, or the eSignature API).Why permission divergence happensCustomers can configure permissions in multiple ways: directly on users, via user groups, in Permission Pr

Currently there is no way to determine the timing of when items are added to the Activity Feed; it only shows the date and then a listing of activity on that date. This is problematic for us from an audit and tracking perspective. Can the system add a timestamp?  Also, it also looks the Last Activity column in the Agreement Request Dashboard used to have a timestamp (based on screen shots in the Agreement Desk User Guide) and now it doesn’t (in my Developer account at least). Has this data point been removed entirely?![endif]-->!--[if>