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Hi, I am trying to create a sample Job Application from through web form. And I added file attachment field, but when I try to test it and upload documents, its always getting error. I did try, word document, PDF file with only 16KB.  Is there any configuration I need to do?Thank you in advance for your help. 

In a DocuSign eSignature template, selected radio buttons display as a black dot during signing, but after the envelope is completed and the document is returned to Salesforce, the selected radio button appears as an ‘X’ (cross sign). Is there a DocuSign setting that controls the radio button rendering in the completed PDF? Has anyone experienced this and found a solution? please suggest. Thanks in advance. 

Hello, I'm trying to complete the DocuSign Identity Verification to sign an employment contract. I am using my Egyptian passport for the identity verification. During the verification process, I received the error "We couldn't match your name." However, the "Name expected" and the "Name on your ID" shown on the verification page are exactly the same. Could you please explain why this error occurs even though the names match? Is this a known issue, or is there something I should check before trying again? I've attached a screenshot of the error for reference. Thank you for your help.

 Hello,I'm trying to complete the DocuSign Identity Verification to sign an employment contract.I am using my Egyptian passport for the identity verification.During the verification process, I received the error "We couldn't match your name." However, the "Name expected" and the "Name on your ID" shown on the verification page are exactly the same.Could you please explain why this error occurs even though the names match? Is this a known issue, or is there something I should check before trying again?I've attached a screenshot of the error for reference.Thank you for your help. 

Docusign pushed out a big change to its email notifications such that both recipients and signers were randomly not receiving envelolpes that docusign says were “sent.” We had to contact support before learning that there was a change to the IP addresses it was using to send these emails, and we fielded a bunch of frustration from our team and from clients about documents that weren’t arriving when we sent them. Wildly unprofessional.Docusign should’ve just notified us in advance of the change so that we could have added the new IP addresses to our allowlist, rather than running into a bunch of problems that reflected poorly on us to clients. We pay ENTIRELY too much for this service for such subpar performance, especially when there are so many quality competitors that we could go with.

Hi everyone,I'm testing Enhanced Bulk Send in my DocuSign Developer (Demo) account.I can successfully create a bulk send by manually entering recipients, but I'm unable to upload recipients using either a CSV or Excel (.xlsx) file.When I select a CSV or XLSX file, the upload doesn't proceed, and the page displays the following message:"The legacy version of bulk send is retired. Switch to the new enhanced version of bulk send."I'm already using the Enhanced Bulk Send interface, so I'm unsure why this message is displayed.What I've verifiedDeveloper (Demo) account Template is configured correctly with recipient roles Manual recipient entry works successfully CSV upload does not work Excel (.xlsx) upload does not work The same message appears after selecting the fileMy questionsIs CSV/XLSX recipient upload supported in Developer (Demo) accounts? Is this a known issue with the Enhanced Bulk Send interface? Does recipient list upload require any additional feature, entitlement, or account

I am receiving an error message “The witness host signer id is not valid.” when correcting all existing envelopes to add a new signer who needs to sign with a witness. The platform allows you to add the signer but when you correct the envelope it creates them without a witness group. Is anyone else experiencing this/know a fix please?

I'm getting a 404 The URL provided does not resolve to a resource when POSTing to create an envelope from a Spring Boot app using RestTemplate.My URL is built like this:javaString url = baseUrl + accountId + "/envelopes";// baseUrl = https://na4.docusign.net/restapi/v2.1/I'm sending a POST with a Bearer token and a JSON envelope body containing a base64 PDF document.What I've tried: confirmed the access token is generated successfully, confirmed the account ID is correct.Question: Is my endpoint path correct? Do I need an accounts/ segment, and how do I confirm the correct base_uri for my account's region?Environment: Java 17, Spring Boot, DocuSign eSignature REST API v2.1.

Hi! I’m trying to access my free docusign account. I’m blocked at the 2-factor authentication step as the phone number isn’t correct. I called the assistance and they managed to deactivate it for me to access. but the moment i try to go the privacy settings to change the phone number for the 2-factor authentication I’m asked to sign in again and blocked again with the 2-factor authent. Do you know what i can do to fix this? 

I was suppose to get a DocuSign from redstone federal credit union bank for me to sign about two charges on my bank account 

Goal: Embed signing in our web app via an iframe with a working change language function.When we render the signing URL in our webpage, in an iframe, and then we try to change the language as in the screenshot below:  We get  apps.docusign.com refused to connect error message Front-end logs shows also:Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://apps.docusign.com". The request has been blocked.Have anyone faced this issue before, and is there a workaround to make this change of language function actually work in embedded signing?Account type: developer/demo. Thanks!

Hi,Using Docusign JS to render the focused view version of document signing I have an issue where the document is stuck loading after signing and pressing submit.This only occurs if I perform the 2FA within the same opened window.For example, if I 2FA, close the document and re-open it (I am already verified and not re-prompted for 2FA) then sign the document and press submit the sessionEnd event is triggered and the page closes as expected.It temporarily says submitting, and then the <div data-qa=”embedded-nav-container”> is replaced with <div data-qa=”embedded-document-loading”> and it is indefinite.The JS console only contains this error, but given it works when not doing the 2FA flow immediately prior to signing I don’t suspect this is the issue.`Framing 'https://apps-d.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://apps-d.docusign.com". The request has been blocked.`Any help would be appreciated and happy to pro

Hello. The attachment field is not appearing in my standard fields in DocuSign? I have signer attachment field enabled under sending settings. I have a Business Pro account. Thank you 

I have been dealing with an issue where every day (generally later in the day) our account starts telling us that we have reached our envelope allowance. This shouldn’t be happening because we are on an IAM Professional plan. Each time I reach out to support I get something different. Sometimes its “a known bug that is being worked on”, sometimes its “a billing issue that will resolve in 24 hours”, sometimes its ‘throttling”. I have sent in 15+ service requests over the course of a month and a half with zero solutions. The service team will put me on hold for 30 minutes and tell me they are speaking with their ‘internal team’ and then they say their team was busy but they will call back…. and then I never get a call back… Has anybody experienced this issue, and if so how can I get it fixed. I wish the service team could actually help in any way shape or form. So frustrating.

When anyone in my company uploads a document it is completely blurred out, have logged out and back in does the same thing tried print save to pdf same thing.  Not just one person this is happening to multiple people.  

JWT GrantI am new to Docusing and was going through the documentation. I stumbled upon the Authorization Grant of the Platform 101 docs, and read the above excerpt. Can anyone clarify what does this mean If you use a single login for all users in your integration, you should use JWT Grant.  Using single login for all of the integration users mean what? Does that all follow the same login/signup method or the same credentials?

Hello everyone,I'm hoping someone from the DocuSign Community or Support can advise on our situation.Our company, has a DocuSign account where the previous administrator has left the company. Unfortunately, they did not transfer the administrator role or provide their account credentials before leaving.As a result:We no longer have access to the administrator account. We cannot manage users or update account settings. We cannot assign a new administrator. We still have active users on the account, but none of them have administrator privileges.I've already contacted DocuSign Support, but I was directed to the article explaining how to change an administrator. Unfortunately, that process requires an existing administrator to initiate or approve the change, which isn't possible in our case.Has anyone experienced this situation before? Any advice or shared experiences would be greatly appreciated.

I have tried everything and followed all instructions and cannot figure out how to get CORRECT in the MORE menu??  Please help, I need to correct this!