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Payments

Find answers to your Docusign Payments questions.

25 Topics
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25 Topics

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Antonio VNewcomer

asked in Payments

DodiC1Newcomer

asked in Payments

PayPal Docusign scam

I have a task in my account that is a scam, how do i delete it? It states PayPal needs to review my security data, but my PayPal account is just fine.

26 days ago

Asli TarcanNewcomer

asked in Payments

I can't choose apple pay/google pay for a payment method

Hello, as far as i know I can use google pay and apple pay with it but i can’t i see any option to open it,My sub plan is eligible for it, Can anyone help me please. Highly appreciated!

1 month ago

rrossiNew Voice

asked in Payments

how to edit pay and finish disclosure

I set up a payment item, which works fine. the issue im having is with the Pay and Finish pop-up that has a disclosure saying the transaction is between me and the end user. The transaction needs to reflect the Buisness name, not me. How do I edit this? Thnak you.

1 month ago

WilNewcomer

asked in Payments

The "Payments" option does not appear in "Integrations"

The "Payments" option does not appear in "Integrations", I need to be able to integrate Stripe. What do I need to do to integrate Stripe with my Docusign account?

1 month ago

DaliaNewcomer

asked in Payments

invalid postal code

Hi all. I need to purchase Docusing service, but I can’t. They say that I need to put valid postal code. I know my zip code (Lithuanian), it is valid, but Docusing keeps saying it is not. I need to send envelopes ASAP. HELP to solve this.

2 months ago

Ansor-nNewcomer

asked in Payments

mistake in paying

Hello communityI made a mistake in paying for sighning for signature autorization. Is it possible to become money back, because i did not want to pay for that.

2 months ago

JM EMPREENDIMENTOSNewcomer

asked in Payments

CNPJ

Good morning, I need the CNPJ from the company docusign to register with the finance company, can you please pass it on to me? Bom dia, preciso do CNPJ da empresa docusign para cadastro no financeiro, podem me passar por favor?

2 months ago

CarlaNewcomer

asked in Payments

Ordering extra envelopes

Just completing first year with DocuSign. Received notice to purchase 100 additional envelopes and opened the link. Then realized we auto renew next week. It’s my first renewal, so I’m wondering if we get another 100 envelopes each year. And until I know for sure, not planning to order more. But now I’m getting notices that I started the order and need to complete it. I just want to cancel it but can’t figure out where. Questions of that nature make them think I want to cancel DocuSign altogether.

2 months ago

LdownerNewcomer

asked in Payments

Client payments

I need to know if I void an active envelope with a paid invoice, does that void the payment totally

2 months ago

MarcioNewcomer

asked in Payments

Reimbursement

I signed and paid a subscription to sign a document and it didn't work. what and how do I have to do to receive my refund.

3 months ago

yongmeizNewcomer

asked in Payments

cancel renew

I just renew my account ,and paid on Feb.17,total $339.To:Yongmei Zhang But I check my credit account, that shows as follows:“ FEB 17, 2024 $469.47 “ I require to cancel this renew. As I just find that I have another DocuSign account which will renew in June . Please help to process this cancellation ,refund my payment asap. Thank You! (post edited due to personal information)

3 months ago

Eric senéterreNewcomer

asked in Payments

billing issues

hello, Invoices do not show any currency. is it possible du get it in €? thank you.

3 months ago

amedina66Newcomer

asked in Payments

Payment Method

DocuSign is not letting me save our payment method. We use the company card, which has the President’s name on the front; namely, Kirk C. Syme. Whenever I try to save this payment method, the DS function automatically switches the payer to my name (Alberto Medina). As a result, the payment continues as declined.

4 months ago

Biuro LiterackieNewcomer

asked in Payments

downolading invoices

Hello, I have problem downloading invoices. Always the same note. Do you know how to oercome it? I’ll be grateful for help!Ola

4 months ago

irfanNewcomer

asked in Payments

unable to buy the DocuSign plan.

I was trying to purchase the license version, but after entering the card details, the payment failed. When I tried to purchase again, it shows I have purchased the standard plan. How can I confirm whether my DocuSign account is a trial version or a licensed version?

4 months ago

Community UserLegacy User

asked in Payments

If I downgrade after paying annual fee will I get refunded?

9 months ago

Community UserLegacy User

asked in Payments

Hello, my account of Docusign is suspended?

11 months ago

Community UserLegacy User

asked in Payments

Is there a way to make partial payments using the payment feature?

Let's say, for example, a person was renting a car from a private rental company but needed to make a deposit of $100 toward their balance which they would pay in full after their trip ends. Is there a way to use Stripe to make a partial payment or deposit toward the overall cost of renting the vehicle and return to the document to pay the final price?Thank you all for your assistance in advance!

1 year ago

Community UserLegacy User

asked in Payments

Setting up payments in DocuSign

I am having trouble setting up online payments through DocuSign. I want my clients to be able to pay by credit card through DocuSign after they sign. My credit card company is elevon/Converge. There is a payment link that I need to attach to doc you sign which my credit card company set up. I have talked to DocuSign support and my credit card company support and neither of them can figure out how to get it to work. Has anybody used this service that could point me in the right direction?

1 year ago

Community UserLegacy User

asked in Payments

Having trouble establishing the payment gateway for Elevon. I have the required info and I have confirmed the info with elevon.

info I have is: Company name, merchant id, user id, pin. That is all docusign has you input onto their payment gateway form in setup.error message that comes back is..."unable to create this connection to this gateway payment account".

1 year ago

Community UserLegacy User

asked in Payments

I want my credit card removed from your files immediately I cannot find a phone to talk to anyone I forbid you to charge my credit card

4 years ago

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