Community Spotlights

Looking back on the year, what Docusign feature, API, or workflow did you actually use the most?Was it something you expected to use a lot, or did it just become the default once you tried it?Curious what you used it for and what you learned after using it over and over. If you have any advice you wish you’d known earlier (like in January 2025), feel free to share that too :) 

How are you using Docusign to make your agreement processes smoother and more efficient? Share how you use Docusign to simplify workflows, move faster, or get more done. Add your comment on this thread with the Community this month and you could win a $150 gift of your choice from a Loop & Tie gift collection.Maybe you’ve:Streamlined vendor agreement reviews with Agreement Manager - (formerly Navigator) Built a creative workflow with Workflow Builder (formerly Maestro) Accelerated turnaround time with eSignature Simplified contract reviews with CLMWhatever your story, we want to hear how you’re putting Docusign to work. Beyond the prize, this is about learning from each other and inspiring others to use Docusign in new ways. How to enterComment below with your use case Share the challenge or goal you set out to solve, how you used Docusign to tackle it, and any impact you’ve seen as a result. Optional: Add a screenshot or short explainer video via Loom link to bring your story to

Local governments often face a tough balancing act: deliver high-quality services with limited staff and outdated tools. That was exactly the challenge in San Miguel County, Colorado. With just 130 employees supporting everything from public health to property assessments, manual paperwork and inefficient processes were dragging teams down.Documents were printed, mailed, and filed away in physical cabinets. Some were scanned and saved to individual computers, but there was no standard system. Finding a document could take up to an hour, and critical deadlines—like responding to public information requests—were at constant risk of being missed. Deputy Clerk Carmen Warfield even considered scanning years of archives herself, but the task was too big to tackle alone.Sound familiar? Here's how San Miguel County tackled the problem with Docusign Intelligent Agreement Management—and what you can borrow for your own organization.✍️ From stuck to streamlined: How to digitize agreements the sma

If you’ve ever felt frustrated by how slow or messy agreement work can get, you’re in good company. Insperity, an HR services company with teams spread across the U.S., ran into the same issues. Sales reps were emailing agreements, legal reviews dragged on, and key dates were buried in PDFs.So they set out to fix it. Here’s the playbook they followed, with takeaways you can put into action today.Step 1: Stop recreating agreements from scratch The problem: Reps wasted hours drafting proposals, scopes, and NDAs manually. What Insperity did: They connected Docusign Gen with Salesforce so reps could generate pre-filled agreements directly from deal data. What you can try: Look at your most common agreement type. Could you set up a reusable template that pulls in fields from your CRM or system of record? Start with one template and build from there. Step 2: Get real-time pipeline visibility The problem: Leaders couldn’t easily see where deals were stalling. What Insperity did: Integra

👋 Hey Docusign Community! We’re excited to feature Chris Lavin from AAA Washington in our latest async-style ask me anything (AMA)—open now through July 31. Comment with a question for a chance to win a gift of your choosing 😉 Topic for this AMA: How to modernize agreement workflowsHow do you take a 120-year-old organization and bring it into the digital age?That’s the challenge Chris Lavin faced at AAA Washington. Agreements were stuck in outdated workflows, slowed down by printing, scanning, and tracking forms manually. By reimagining how agreements flow using Docusign, Chris helped cut turnaround time from 14 days to just one day.👉 In this AMA, Chris is sharing what worked, what didn’t, and what he wishes he knew earlier. Got a legacy agreement process that needs a refresh? Facing internal resistance to going digital? Drop your questions for Chris below—he’s been in your shoes.Get the 90-second version of Chris’s Docusign story: 💬 Ask Chris about: Coaching teams to adopt Docusig

Async AMA Sweepstakes Terms & Conditions - Docusign CommunityOFFICIAL RULESNO PURCHASE NECESSARY.  A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.  SWEEPSTAKES BEGINS AT 9:00  AM (PT) ON 09/15/2025 AND ENDS AT 2:00 PM (PT) ON 09/30/2025.  1. HOW TO ENTER: Docusign Community members who reply to either of the two async AMA posts published between 09/15/2025 and 09/30/2025 will be automatically entered into the respective sweepstakes drawing for that AMA. Each AMA post will have its own drawing. Participants may reply to both AMA threads to be entered into both drawings. ENTRIES MUST BE RECEIVED BY 2:00 PM (PT) ON 09/30/2025.  No illegible, incomplete, forged or altered entries will be accepted. Only comments that are relevant to the AMA topic, in the judgment of the Sponsor, will be considered valid entries. Comments that are off-topic and moved to another area of the Community may not be eligible for entry at Sponsor’s discretion. Entrants are encouraged to keep their replie

Whether it’s automating a manual task, solving a tricky workflow issue, or just saving time on your day-to-day, small wins can add up to big impact. We’d love to hear about one of yours!Share your story in the thread below—your tip or takeaway could help someone else in the Community. We may even feature your response (with your permission) in our next Community newsletter!

Prior to her current position as Director of Product Management at Freelink Hong Kong Ltd., Jing Ji spent over ten years as a full-stack software engineer, specializing in the development and architectural optimization of enterprise-level systems. As she says, “My interest in software development began when I was very young. I still remember the first time I saw a 486 computer — and how amazed I was watching my older brother use it for CAD design work. That moment sparked my fascination with computers and their capabilities.” Jing later studied at the University of Shanghai for Science and Technology, where she earned her bachelor’s degree. Over the years, Jing has held various roles in the tech industry, including developer, solution designer, post-sales developer, and project manager. Each of these roles helped her deepen her understanding of both the technical and business sides of software. Says Jing, “As a developer, what motivates me is knowing that even small technical improveme

Aydin first began experimenting with code at the age of fourteen, building his own programs in Visual Basic. Throughout school, he continued to develop personal projects, learning Java and exploring the fundamentals of object-oriented programming. He also dabbled in C++, Python, HTML, and CSS. It wasn’t until his first full-time job that he would explore the scope that programming and, more specifically, automation, had. Aydin’s first full-time job that had elements of software development was in the film Industry, working for Pinewood Studios; here he refined his skills in Python and learned AppleScript in order to streamline processes, reduce human error, and save cost by writing scripts oriented around data handling and validation. Aydin now works at Contengo Ltd as a Software Engineer, developing solutions in the Financial Advice space. Here, he tackles client challenges head-on, from helping firms identify their needs all the way through to delivery.Aydin has just finished impleme

Big news—we’ve announced the 2025 Docusign Customer Award winners! These standout organizations are leading the way in how they use Docusign to drive business innovation and create lasting impact.From reimagining outdated processes to transforming customer experiences, these winners are showing what’s possible with Intelligent Agreement Management. The award categories and winners are: Agreement Transformation: Honoring organizations that have significantly enhanced their agreement processes. Winners include New York Life Insurance Company, The Trade Desk, and Hays. Change Champions: Recognizing leaders driving modernization and efficiency within their organizations. Winners include Avis Budget Group, Cargill, Grab, ICON Clinical Research Ltd, Suzano S.A., Vantiva, and LIFULL Corporation.  Customer Experience Excellence: Celebrating those who have transformed customer interactions. Winners include MedHealth and Subaru of America. Growth: Acknowledging small businesses achieving r

If you're heading to Momentum25, this thread is for you—drop a comment below to connect with others before the event. Showing up already knowing people beats being just another name tag. 👋 Introduce yourself to the Docusign Community. Share what you do, where you're traveling from, and what you're most excited about. ❓Got questions about Momentum? Ask away. We’ll reply with the answers.  📸 After the event, come back and share your top takeaways, favorite moments, and photos to keep the energy alive.  👾 Bonus: When you comment, we’ll send you a message with registration info for an invite-only Docusign Community gathering after Momentum ends for the day. (Hint: It’s at a barcade and it's going to be a blast.) 

 The Docusign Community team hit the Microsoft Ignite conference floor to ask Docusign customers some rapid-fire questions about agreement management. Here's what they had to say!📜 "If you could sign any famous document, what would it be?" The groundbreaking OpenAI-Microsoft partnership agreement The U.S. Constitution (a history buff's dream!) Mariah Carey's "All I Want for Christmas Is You" contract 😅 "What's the weirdest agreement you've ever signed?" A marriage license... entirely in French A childhood pact to move into a castle with a best friend if still single at 40 A post-surgery agreement promising not to remove and sell medical-grade titanium from their leg 💡 "If you could solve any agreement management challenge?" Streamlining employee onboarding processes Eliminating paper agreements to save our forests 🔍 "What's one Docusign feature everyone should know about?" The powerful integration capabilities The robust developer environment Your turn! Share your answe

‘Tis the season to dream big—and maybe a little unrealistic 😉 What’s on your agreement management wishlist for 2025?Here’s a few ideas to get the snowball rolling: 🎁 Approvals that don’t require three weeks, four reminders, and a prayer 🎁 Legal reviews that come back with zero redlines  🎁 A workflow so smooth it feels like a spa day for agreements 🎁 A template that satisfies everyone’s requirements on the first try  (and don’t feel like a group project gone wrong) 🎁 Contracts that don’t get “lost” in someone’s inbox 🎁 A signature process so fast it feels like a holiday miracle. 🎁 An AI tool that can magically negotiate agreements while you sip coffee.  🎁 An agreement process that’s so smooth it wins awards 🎁 One workflow to rule them all—no rogue spreadsheets allowed. 🎁 A system that detects red flags before your client does. What’s on your 2025 agreement management wishlist that would make your life 100x easier? Drop ‘em in the comments👇 

Norvik Abdalian discovered his passion for programming early on, supplementing his university degree with extensive courses in both software development and management. Since then, he has steadily honed his craft at companies like 4over and Dot818, delivering numerous successful projects before taking on the role of Chief Technology Officer at Plat.ai. In this position, he leads the creation of cutting-edge technology solutions across diverse markets—from a loan origination platform for home improvement financing to an AI platform serving financial industries. At Plat.ai, one of Norvik’s key contributions is integrating Docusign’s eSignature and E-Vault services into the loan origination process. Plat.ai’s streamlined, paperless Plat Loan Origination System enables clients and lenders to securely handle and store documents from application to final approval. Plat.ai’s solution uses Docusign embedded signing, Dynamic Document Generation, and eVault services, enabling borrowers applying

We all have those unconventional takes—the thoughts that make people raise an eyebrow or say, “Really?!” when it comes to agreement management.Whether it’s a hot take on automation, a gripe about workflows, or a vision for how agreements should work, we want to hear it!Examples to get you thinking: “Manual approvals aren’t as outdated as everyone says—they can still add value when done strategically.” “Having fewer templates is better than having a template for every scenario. Simplification for the win.” “AI can’t replace the human judgment needed for contract negotiation—and it never will.” Drop your unpopular opinion in the comments and tell us why you believe it! Who knows, your take might just convince someone to see things differently.

Improv comedy and agreements may seem worlds apart, but they share one key principle: effective communication. In a recent Docusign blog, What Improv Comedy Can Teach You About Making Agreements, Dan Lyons explores how improv techniques like “Thank you, because” can transform disagreements into productive conversations. 🎭In the piece, a leader of an improv theater in Chicago discusses the origins of “Thank you, because,” an improv-inspired approach developed with behavioral scientists to help people navigate disagreements with gratitude and respect. The blog delves into the science behind why this phrase works and how it’s helping teams collaborate more effectively.✍️ Key Takeaways: “Yes, and” fosters creativity: This foundational improv principle encourages building on others' ideas, promoting creativity and collaboration in personal and professional settings. “Thank you, because” resolves conflicts: Expressing gratitude and finding value in opposing views can help bridge divides a

Randall Madison’s interest in development began in his childhood, writing simple programs in BASIC on a Tandy 1000. His interest was further piqued in 2007, when he started working for the Virginia Tech Transportation Institute as a Research Associate. During this time, Randall used his engineering background in working with MATLAB to design and author a mass data ingestion/time-series data analysis tool for crash analysis. After graduation, Randall accepted a job at Forefront Technologies, where he grew from Junior to Senior Developer and eventually to Product Development Manager.The Documentum Docusign Connector project uses the Java eSignature SDK to enable clients to integrate their signature workflows directly into Documentum. Ad hoc envelopes may be sent when users require total control, and profiles provide configurable elements to control everything from recipient order and type to signature placement. The connector facilitates departmental division by providing profile-based a

 “Before [drafting an agreement] with someone, I always ask, ‘What am I trying to get out of this collaboration, but also what do I want them to get out of it?’” - Brittney ChanteleIn this Docusign Community interview, Leah Breen sits down with Brittney Chantele, an independent artist in the music industry, to discuss their journey in the music industry, their reflections on agreement management for creatives, and how they leverage Docusign in their work. Leah and Brittney cover: The impact of agreements on collaboration and artistic credit: Brittney shares how setting clear expectations with collaborators through formal agreements prevents misunderstandings, keeps relationships intact, and ensures all collaborators are recognized fairly. Empowering independence through agreement management: Brittney explains how Docusign enables them to manage contracts from anywhere, maintain control over their work, and stay organized amidst the many moving parts of their music projects. Advice

Joseph (Roee) Shua-Haim studied Civil Engineering at the Technion in Israel and started his career in real estate development as a project manager in 2016. As his workload increased, he sought out technological solutions that would help, but no luck. At that point, he purchased some books on learning how to code and started building what is, today, Jet.Build.Jet.Build is a project management solution for real estate development and construction projects. For these types of projects, document management and document workflows are critical. With the Jet.Build Docusign integration, users are able automatically to populate tabs in their Docusign templates with data produced on Jet.Build, cutting out repetitive processes and streamlining document approvals and signatures. This unique integration enables users to create Docusign envelopes directly from their Jet.Build dashboard, automatically populating the signer’s routine based on the Jet.Build workflows and the prefilled tabs in the Docus

We’re excited to announce that Docusign Developer Spotlight, our long-running series featuring the work of Docusign community developers, is migrating to the Docusign Community! Developer Spotlight has, for the past eight years, sought out and brought to light the stellar work of many developers among our worldwide Docusign customers and partners who have created their own integrations using Docusign APIs, SDKs and developer tools. Developer Spotlight subjects have integrated Docusign eSignature and related technologies into organizations across every facet of business, nonprofit, and public sector organizations. We recognize that our mission of digitizing agreements and agreement processes depends on the work of community developers, and we appreciate these many contributions to the Docusign technology ecosystem. Up to now, we’ve published our Developer Spotlight feature in the Docusign Developer Blog. But with this month’s upcoming feature, we’re publishing Developer Spotlight in its

New month, new projects, new challenges. What’s on your agreement management plate that you could use a hand with? Maybe it's an idea you’re exploring but haven’t implemented, a workflow you’re trying to improve, an AI tool you’re weighing the pros and cons of, or just need some advice from people who’ve been there. Whatever it is, this is your space to ask for feedback.Drop your question or challenge in the comments. Let’s see how the community can help you crush it this month.👇 

"I'm part of the Docusign Community because I love answering people's questions about Docusign—I love the product and I love to help people use Docusign's platform better." - Sofian SaoudiMany of you are familiar with Community member and Docusign expert Sofian Saoudi (@sofian_solusign ) from his popular Ask the Expert workshops that we host in Community. If you’ve ever asked a question in the Community, there’s a good chance Sofian has provided the answer!Sofian began his journey with Docusign eSignature five years ago as an implementation consultant. Today, he leads Solusign, a Docusign consulting and implementation agency, where he and his team create tailored Docusign solutions for organizations across the U.S.We recently had the opportunity to chat with Sofian about his background and what keeps him engaged in the Docusign Community.If you’ve learned something valuable from Sofian or if he’s helped you solve a challenge, let him know by leaving a comment below! 👇