Skip to main content
arrow-left Back to Docusign.com
Solved

Error: At least one document is required

  • May 10, 2024
  • 5 replies
  • 311 views
Y
Conversation Starter
Forum|alt.badge.img+2
  • YKayConversation Starter
  • Conversation Starter

Hi,

I am using DocuSign Apps Launcher version 6.4 in Salesforce and CPQ. I have configured the app and users as per the document. 

In the add document configuration, I have selected “Attach Documents from Salesforce record”. I am selecting a record with files and click the “Send DocuSign” button. I get an error “At least one document is required”. 

What am I missing?

 

Best answer by YKay

I found the solution. The issue was that Salesforce CPQ creates the quote document on Quote Documents and Notes/Attachments whereas the DocuSign is expecting the document in the Files associated with the Quote.

 

Solution: Create quote documents on Files as well 

How: Enable “Post to Feed”

Steps:

Enable Chatter on your quote objects

  1. Navigate to Setup | Feature Setting | Chatter | Feed Tracking
  2. Choose Quote.
  3. Click the Enable Feed Tracking checkbox.
  4. Click Save.


Change Where the Quote Document is Attached

  1. Navigate to Setup | Installed Packages.
  2. Click Configure next to your Salesforce CPQ Installed Package.
  3. Locate the Document tab.
  4. Choose Quote as the Attachment Target.
  5. Click the Post to Feed? checkbox.
  6. Click Save.

 

Link: https://help.salesforce.com/s/articleView?id=000380561&type=1

5 replies

Pawan Gangwani
Digital Leader
Forum|alt.badge.img+15

Hey YKay,

Welcome to the community, when you enable the “ attach document from Salesforce record’.  You need to specify the “Document Selection” option.

And it has to be required the open record in salesforce.

 

Pawan Gangwani (He/Him)

Delivery Analyst, Spaulding Ridge

(851) 691-0115 | Follow me on LinkedIn

 

 

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈
Y
Conversation Starter
Forum|alt.badge.img+2
  • YKayConversation Starter
  • Author
  • Conversation Starter
  • May 13, 2024

Hi Pawan 

As you can see from the screenshot, I have selected the Document Selection as “Latest Document”.

 

Thanks,

Yusuf

Pawan Gangwani
Digital Leader
Forum|alt.badge.img+15

Then you have to check that “is there any record open or not”.

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈
Y
Conversation Starter
Forum|alt.badge.img+2
  • YKayConversation Starter
  • Author
  • Conversation Starter
  • Answer
  • May 21, 2024

I found the solution. The issue was that Salesforce CPQ creates the quote document on Quote Documents and Notes/Attachments whereas the DocuSign is expecting the document in the Files associated with the Quote.

 

Solution: Create quote documents on Files as well 

How: Enable “Post to Feed”

Steps:

Enable Chatter on your quote objects

  1. Navigate to Setup | Feature Setting | Chatter | Feed Tracking
  2. Choose Quote.
  3. Click the Enable Feed Tracking checkbox.
  4. Click Save.


Change Where the Quote Document is Attached

  1. Navigate to Setup | Installed Packages.
  2. Click Configure next to your Salesforce CPQ Installed Package.
  3. Locate the Document tab.
  4. Choose Quote as the Attachment Target.
  5. Click the Post to Feed? checkbox.
  6. Click Save.

 

Link: https://help.salesforce.com/s/articleView?id=000380561&type=1

Pawan Gangwani
Pawan Gangwani
Digital Leader
Forum|alt.badge.img+15

wow great ! I appreciate that you stating the solution for this issue.👍🏻

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈
Code of ConductAccessibility statement

Docusign Community

Code of Conduct