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Identify

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35 Topics
78 Replies

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35 Topics

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silvanNewcomer

asked in Identify

Unable to verify with old Italian national ID (paper)

Hello,I’ve received a document to sign from a french notary which requires identity verification. I’m doing the verification from Italy with an italian ID document.The document used is an Italian ID card issued in 2017, it is not a plastic card but made of paper folded in two parts, thus providing 4 pages. By following the identification procedure for smartphone it is initially clear that the instructions apply for a plastic ID card where there is a front (with photo) and a back, while with the 4 pages ID document it is unclear how to put the document for front and back scanning from webcam.I tried by the way 4 or 5 times trying to provide different scans of the ID paper receiving this error: “Malheureusement, votre identité n’a pas été vérifiée.” until reaching the limit of attempts.The notary says that I need to contact Docusign to solve the problem, but I’m not a Docusign customer and I cannot find any phone number nor other types of contact from the web.Do you have any suggestion o

7 hours ago

Bruno GabrielNewcomer

asked in Identify

Docusign ID Verification simply does not work

Hi!We contracted the Docusign ID Verification to validate the face and document of our signatures.I opened a case in October/2023 and since then I have no response anymore. They know the problem exists but don't fix it.Any ideas? The first trials the verification entered a loop and now it takes 3 minutes to validate a face, which is ridiculous.

10 hours ago

ChristoNewcomer

asked in Identify

Mass Update for USer How to reset / delete the Federated ID for Users after change of IdP?

Hi All, we migrated users to a new domain and also a new Identity provider (IdP). I can update the users email via mass update, how ever I wonder how I can delete the Entry in Security Sector for IdP and federated ID. Because if this still exists the user cannot login via SSO. Regs,Christo

13 days ago

Willians DiasNewcomer

asked in Identify

How to use digital certificate (ICP-Brasil)

Hi, I need to know how to use digital signature by ICP Brasil

24 days ago

artur_zarskiNewcomer

asked in Identify

User identity verification

Hi, I have scenario. Bank customer wants to sign agreement. This agreement is created in Docusign. Question:How customer can be verified without docusign representative? Can bank employee verify and confirm identity? Can customer use for example SMS with password/token? it’s quite typical situation but we’d like to avoid phone call from this representative each time and replace with bank authority.Everything will be integrated with Microsoft PowerPlatform Thanks,Artur

25 days ago

Gavin JohnsNewcomer

asked in Identify

How to get Recipient Authentication functionality added to our demo account?

We want to enable the ability to require signatories to enter a code via SMS before signing, to verify their identity. We want to use Recipient Authentication and send them an SMS, but cannot find this in our demo/developer account. How do we get this capability added/enabled please?

1 month ago

JPLLNewcomer

asked in Identify

Signer Event - random numbers and digits for e-mail address?

I am looking at a DocuSign Certificate of Completion and, for the two signers, the listed e-mail address is a long string of numbers, letter, and dashes with an “@email.com” domain at the end.These are not real e-mail addresses.Why is the Certificate of Completion showing this and not the signer’s actual e-mail addresses (which I know, so I can confirm the long, jumbled, numerals/letters address is wrong). Thank you.

1 month ago

Joe ChambersNewcomer

asked in Identify

DocuSign Phishing Events

I’m just curious as to the response time others are seeing when you send a message to spam@docusign.com. Do you get any response other than they will look into it? If so, how long does that response take? I asked someone to check on a case from the help desk and they indicated “Unfortunately, we dont have a way to follow up with the SPAM team. Can you try sending an email again to them or forwarding the email to them?”. The email had already been forwarded to them. My message came from dse_na4@docusign.net and the email as Universitypayrollupdate_@outlook.com but had the sender name as someone from our organization. Since we don’t have any accounts on that server it was easy to know that it was a phishing attempt, but it does look legitimate if you don’t beware.

1 month ago

WelshGNewcomer

asked in Identify

Authenticate SMS Not Sent When Traveling Outside US

Is there a reason why the SMS authentication code was not when someone is traveling internationally. Situation …..US based phone (T-mobile) being used outside the US while traveling for business.Thanks

2 months ago

cherryNewcomer

asked in Identify

how do i check81ED2E2287F744329425E3CF2FE30D2B7

I want to check the detailed information of this file（81ED2E2287F744329425E3CF2FE30D2B7）, but I forgot which account I used to log in with

2 months ago

mayteNewcomer

asked in Identify

To obtain a document from its DocuSign Envelope ID?

I have a DocuSign Envelope ID, and I like to get the digital document. Is it possible? How?Thanks in advance!Mayte.

3 months ago

IolyNewcomer

asked in Identify

Madagascar not listed in issuing country

I received a document and I have to register with my madagascar passport on my phone . The problem is Madagascar is not on the list of issuing countries. What can I do?

3 months ago

BrookLNewcomer

asked in Identify

ID Verification

When adding the ID Verification on an envelope I am not receiving an actual copy of the ID the client has uploaded. I’m only receiving notice that they “Passed” the verification

3 months ago

RonniCarthronNewcomer

asked in Identify

data verification data - how are you using the results in your organization?

hello my friends. just looking at adding the new docusign functionality for data verification to my application process. i am wondering how other organizations are using the data they get back to make decisions or are you using it in the envelope on the fly to force the correct response?

3 months ago

Fe_MartinsNewcomer

asked in Identify

Why I receive error message when I try to validate signatures in ITI service in Brazil? It says there is no known signatures

Hi! I have a signed document that is not being validated by ITI service in Brasil. It says there is no Known signatures

3 months ago

dinaNewcomer

asked in Identify

"We are unable to find your name in the public information database so you can not access these documents"

"We are unable to find your name in the public information database so you can not access these documents"I got this message. What should I do?

4 months ago

MariaPopescuNewcomer

asked in Identify

DocuSign identification with IDnow for Romania

Hi, I am based in Romania and I am trying to sign a document in DocuSign that requires identification with IDnow. I was told (via browser and mobile app) that for Romania I need to have both my national id card and a passport. I don’t have a passport and it takes up to 3 weeks to obtain one. I need to sign the document asap. What can I do ? Thanks.

5 months ago

ChicgeekNewcomer

asked in Identify

ID Evidence with Liveness - copies of ID stored

We are currently testing ID Evidence in our DocuSign account. In order to allow this to be used across the organisation, our compliance team need a short summary around where the ID Evidence data is stored to ensure our privacy policy is up to date and to satisfy a few other requirements. From the documentation we can see that it says it is stored in 'the DocuSign service' and only the sender can access. However, I can't see anywhere that refers to what the 'DocuSign Service' store is other than (for us in Europe) it's a data centre in the EU. Can someone help me explain in layperson terms where the ID data is stored, in what format, and how security is guaranteed? I have raised a support call a few days ago but I’m just being directed to the support pages, which doesn’t give me what I need, and this is holding back my testing now.

5 months ago

joujouNewcomer

asked in Identify

verify my id

hi i’ve received an email saying‘You must have your identity verified remotely by a certifying agent from the company IDnow, a DocuSign partner, then create a qualified electronic signature which will be stored in your personal IDnow account.’how do i go about doing this. any help much appreciated

5 months ago

neethujkpTroubleshooter

asked in Identify

IDV EU Advanced with Liveness - Name Matching

While using IDV EU Advanced with Liveness, name matching is failing when we use National ID. To be specific, we use Emirates ID as the National ID for United Arab Emirates.Our National ID incorporates both the holder's full name and either the parent's or spouse's full name.To illustrate, if my full name is AAA BBB and my father's name is CCC DDD, then my ID would display as AAA BBB CCC DDD.Despite entering the precise name as indicated on the ID into DocuSign Recipient Name details, the matching process fails. Does anyone has insights into the underlying logic behind the ID name matching process?

6 months ago

niarisNewcomer

asked in Identify

Camera Access

I am attempting to onboard with a company, and they need to verify my identity. When I click the link on my mobile device, I am directed to a page instructing, “When prompted, you must enable camera access to continue.” However, I never receive the prompt. My permissions are fine, I’ve restarted my phone, and I’ve tried multiple browsers. This section absolutely has to be done on mobile apparently. My device is Android.

7 months ago

Community UserLegacy User

asked in Identify

IDV Premier - how do I approach ID documents containing commas between names (e.g. Ben,Peter,John Jones). And similarly, a passport with the prefix of Dr.

1 year ago

Community UserLegacy User

asked in Identify

How to sign a document with authentication code included (the digits) and not only my name? Thanks. Jovana

1 year ago

Community UserLegacy User

asked in Identify

Why does the certificate of completion still show non on the security level when below it shows that it passed Lexis Nexis

1 year ago

Community UserLegacy User

asked in Identify

Verification page needed.

I need to send a verification page when I send back a signed document - so my bank says. I can't figure out how to add that to my app set up so that when I sign a document it includes it. I am using the app. Thank you.

1 year ago

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