Get Started
- - Get Inspiration
Groups
Events
Ideas

Let's grow together

A community built for the people who power the world’s agreements.

What's new

IAM Applications

Platform Services

Core Capabilities

Developers

Integrations

Expand your knowledge. Increase your impact.

Get started

Everything you need to get started with the Docusign Community.

Get inspiration

Inspiration for every step of your agreement journey with Docusign and beyond.

Join groups

No matter your industry or favorite Docusign product, there’s a group for you.

Latest topics from the Docusign team

Events calendar

Connect, Learn, and Grow. Explore Docusign Community Events.

Join us at Docusign Discover to explore what’s next in agreement AI

Unlock new ways to build at Docusign Discover’s developer event

Docusign Discover Developer illustration

Recent activity
Answer questions
Categories

Sharon CNewcomer

eSignature

Downgrade to Free account - access to old documents via User emails

We are looking to Downgrade our Business Pro account to the free account prior to the subscription expiry. I know we don’t lose access to documents already held. However, there is only one account number and 8 users with email addresses. What does the history stay under?

173

29 minutes ago

DCSisFailingObserver

eSignature

No document gets displayed

Docusign has not been functioning correctly for 3 days.I can log in, create an envelop, upload the document, and then the application stops, a blank page is displayed and nothing move. I have not been able to sign anything for 3 days.I have tried egde and chrome, PDFs and DOCs…Is there a solution to this? Of course SUPPORT is useless...so here I am...last attempt

172

29 minutes ago

eduardosfernandezNewcomer

Microsoft

Access to resources is forbidden

Good morning,Recently my flows have stopped working, generating an error "Access to resources is forbidden.", I would like to know how to correct the error if it corresponds to my user's permissions or is a platform error. Greetings!

133

32 minutes ago

saloniNewcomer

Docusign Connect

Could not find a Docusign User entity for the current user - transaction creation failed

We have a client setup Docusign Integration and suddenly they started getting error “Could not find a Docusign User entity for the current user - transaction creation failed”. I have confirmed that the user has “Docusign User” role in the system. I have also tried clicking on “Go to Docusign” to re establish the connection. I have also confirmed that the user who installed the Docusign integration is a system admin and the account has an account name. Still not able to get through this error.

343

33 minutes ago

KatiebethNewcomer

eSignature

Can I change the email subject line AFTER the Docusign email has been sent?

For purposes of office organization, can we change the subject line after a Docusign email has been sent to the client? In our own inbox?

122

36 minutes ago

ElisaReinaudoNewcomer

eSignature

Chaining co-dependent documents for signature with a single sendout

Hello.Premise I am new to DocuSign and have a time-constrained task to perform, so apologies in advance for my ignorance on the topic and for raising the question directly to the community (I promise I’ll read the documentation in the meantime).I need to send 3 documents to some customers and was wondering:if I could chain the documents so that I would not have to send 3 separate links if I could create a dependency amongst them (so, if a customer signs document 1 they can see document 2; if they sign document 2 they can see document 3).If the above is doable, would you mind sharing how?Thanks

152

37 minutes ago

NicolasNewcomer

eSignature

Add a signee on the way

Please note that we have an enquiry related to the signing order and I don’t know how I can request support on it. Can you please assist me? The enquiry relates to the case as this is descripted below: A user inputs a document for signature with 5 signees in sequence. On the way the 4th signee would like to add a new user as 5 (number 5 user will be 6). Kindly advise if this is possible and if yes please guide me how I can do it.

38 minutes ago

DRWNewcomer

eSignature

NOTICE: CHANGES TO INVOICE TAXATION

Hi DocuSign, I received an email from DocuSign Tax Department <taxid@docusign.com>advising me to update ABN information. I found it weird as I am pretty sure that I have already provided an ABN when I Sign up with DocuSign. Please see attached the details of their email and DocuSign IT Team, please do something about this scam. They are using your name and it’s very deceptive, they need to stop. If it turns out that this is legit, please let me know so I can make necessary update to the account.

402

38 minutes ago

terrydhf2024Newcomer

eSignature

Invoices email to me automatically

Hi there, I can’t find a way to get docusign to send our billing invoices to us monthly by default/automatically? Without me logging in and downloading. How do I do this?

122

39 minutes ago

MThornicroftNewcomer

eSignature

Bulk Send - Line break / carriage return in CSV

Hi All,Is it possible at all to have a line break, e.g. \r\n within the CSV for particular text fields?An example would be a custom field for addresses, so rather than have:1 The Close, Best City, BC01 0BCInstead it’s:1 The CloseBest CityBC01 0BCI’ve tried a few variations (\r\n, \r, \n, \\n, \\r) but each time the backslash just escapes the next character and returns whitespace rather than a line break. I’ve also tried double quotes around the text with an actual new line but the import process then thinks this is a new row.Thanks,Matt

282

39 minutes ago

Sharon CNewcomer

eSignature

Downgrade to Free account - access to old documents via User emails

173

29 minutes ago

DCSisFailingObserver

eSignature

No document gets displayed

172

29 minutes ago

eduardosfernandezNewcomer

Microsoft

Access to resources is forbidden

133

32 minutes ago

saloniNewcomer

Docusign Connect

Could not find a Docusign User entity for the current user - transaction creation failed

343

33 minutes ago

KatiebethNewcomer

eSignature

Can I change the email subject line AFTER the Docusign email has been sent?

For purposes of office organization, can we change the subject line after a Docusign email has been sent to the client? In our own inbox?

122

36 minutes ago

ElisaReinaudoNewcomer

eSignature

Chaining co-dependent documents for signature with a single sendout

152

37 minutes ago

NicolasNewcomer

eSignature

Add a signee on the way

38 minutes ago

DRWNewcomer

eSignature

NOTICE: CHANGES TO INVOICE TAXATION

402

38 minutes ago

terrydhf2024Newcomer

eSignature

Invoices email to me automatically

Hi there, I can’t find a way to get docusign to send our billing invoices to us monthly by default/automatically? Without me logging in and downloading. How do I do this?

122

39 minutes ago

MThornicroftNewcomer

eSignature

Bulk Send - Line break / carriage return in CSV

282

39 minutes ago

What's New

Docusign product updates, featured members and more.

Community Announcements

26 Topics

Say Hello

12 Topics

IAM Applications

Have Docusign IAM questions? You’re in the right place.

Docusign IAM for Sales

5 Topics

Docusign IAM for CX

3 Topics

Docusign IAM Core

5 Topics

Platform Services

Have questions about Docusign Platform Services? You’re in the right place.

Docusign Maestro

137 Topics

Docusign Navigator

7 Topics

Docusign App Center

11 Topics

Data Verification

12 Topics

Docusign Admin

224 Topics

Docusign Monitor

6 Topics

Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

eSignature

4940 Topics

CLM

248 Topics

Web Forms

98 Topics

Identify

37 Topics

DocGen

34 Topics

Rooms

53 Topics

Developer

Ask questions, share knowledge, and get help from other developers as well as our support team.

eSignature API

280 Topics

Extension Apps

7 Topics

Maestro API

5 Topics

Web Forms API

6 Topics

Embedded Signing

32 Topics

Docusign Connect

24 Topics

Go-live

19 Topics

SDKs

39 Topics

Salesforce/Apex Toolkit

23 Topics

Mobile SDKs

5 Topics

General

67 Topics

Extensions

Have Docusign Integration questions? Look no further.

IDV Premier

8 Topics

DocGen for eSignature

7 Topics

Notary

23 Topics

Payments

38 Topics

Mobile

42 Topics

Integrations

Have Docusign integration questions? Look no further.

Salesforce

207 Topics

Google

10 Topics

Microsoft

139 Topics

Workday

14 Topics

ServiceNow

4 Topics

Other

104 Topics

Community FAQ Center

Guides and resources for using the Docusign Community site

Using the Community

8 Topics

FAQs

4 Topics

Leaderboard

Show Full Leaderboard

Badge winners

salonihas earned the badge 1st Reply Posted
frank.tsaihas earned the badge 1st Best Answer
rajashashankhas earned the badge 1st Question Posted
Holtinatorhas earned the badge 1st Question Posted

Show All Badges

Read Customer Stories

Learn More

Need more help?

Developer Center

Partner Community

Docusign University

Support Center

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.