General Discussion

Every time I download a PDF file I get a ZIP file that I have to unpack and toss.I know ZIP files are still very popular in the Windows Environment. However, we are deep in the 21th century. Nonebody with a brain still uses that platform. Stop waisting my time and drop the ZIP nonsense. I have enough bandwidth in the Netherlands, perhaps it is still a probably in the US - I lived there for 8 years and OMG what a nightmare, so happy to be back.Kind regards,Dr. Hans Kramer

My IT department is concerned about our firewalls blocking in the event any of the servers will be located outside of the US. Any input is appreciated! 

The docusign Review and Continue Page is populating my company name 2X  

Hi everyone –I’m hoping someone here can point me in the right direction because I’m at a standstill. For the past couple of years I’ve subscribed to the $299.99 Standard Edition, paid annually through Apple. My most recent renewal was processed on August 14, 2025.Despite this, when I log into the DocuSign app on my phone or through the website on my computer, it only shows me as having a free account. I’m worried I may have accidentally created two accounts under the same email, but I have no way to confirm since Apple only provides an Order ID, while DocuSign only recognizes customers by Account ID.This mismatch between Apple and DocuSign means I can’t get direct support from either side: Apple tells me to contact DocuSign, and DocuSign won’t treat me as a paying customer because the subscription isn’t showing on their end. Meanwhile, I have contracts that need to go out today, and I’m stuck without access to the service I’ve already paid for.Has anyone else run into this? Any advice

I had three required signers, all have signed but the status for the “receives a copy” recipient is still “waiting” how do I get them the document?  

I am trying my best to create a simple Mutual NDA template agreement to reuse with our clients and prospects.I would like the counterparty (client or prospect) to enter the following item when they receive: Company Name Address Company Short Form Name Signer Name Signer Role Email  Signature/Date  When I attempt to add text fields in the editor, these fields are not populating in the template when I send to the counterparty. I find the interface and labelling incredibly difficult to understand. 

Hello - I purchased an annual REALTOR sub, back in April, which included unlimited envelopes. I am unable to send contracts out for signatures. Received the below message. I am unable to reach out to support as well without upgrading my plan. Any assistance would be appreciated. Envelope Limit ReachedNeed to send more envelopes? Upgrade to send more envelopes and access advanced features.

I’m sure no one will see this in time but I am still having issues logging into the Zoom session for Peer Group.  I got the invite but no matter what combo email/password I try to use it does not work.  I also tried to register again and shows my email address is already used.

Hello All,I set up a DocuSign template where users can send agreement us customers. Once customers sign the agreement, I want those agreements to be stored in a SharePoint document library. I set SharePoint app in the Connection.Then I set up rule and action in the DocuSign.In the action part under the Customize file and folder name/path, there are several options which do not help my idea.I want to capture some document custom fields into the file name so that when it stores into the SharePoint it is easy to find by the document custom fields.Unfortunately, I could find any available solution out there.I would appreciate if some can help me on this.Thanks PS: Please see the attached image for clarification.  

Docusign Discover ’25 is where developers and IT leaders come together to shape the next era of agreement management.  Whether you're embedding Docusign into your product, unlocking agreement data with AI, or scaling workflows across systems, this is where you’ll build real solutions, preview new APIs, and connect with peers tackling the same challenges. You’ll also learn how today’s eSignature implementations are evolving into intelligent agreement workflows with automation, deeper integration, and less manual work.Join us October 30 in San Francisco at Hotel Kabuki for a full day of keynote and breakout sessions as well as hands-on labs that walk you through Docusign solution building. And don’t miss our happy hour at 5pm on the 29th!   More good stuff in the September newsletter:Discover vibe coding with the Docusign Developer AI Assistant for VS Code. Understand the challenges that agreements and agreement management present to software developers. See how This Dot Labs connected D

Hi there, I’m a single user and I’m not sure if I use IP or domain allow-listing? Is this something I only need to worry about if I’m part of a large company with a tech department and security team? I work form home from my laptop. I assume no action is required on my part but wanted to confirm. 

I’m at the end of my rope at this point, every corner I turn DocuSign finds new ways to frustrate my efforts to use their product.  My frustrations are as both a receiver and sender.I am a subcontractor and I receive about 150-200 DocuSign Envelopes per year and about once a year we will try to bulk send documents to 50-60 employees, for signature.  The single most annoying aspect as a envelope consumer; there’s no ability for me to Tag or annotate for internal use only what an envelope is.  I receive many docusigns that have subjects “Please Sign Docusign 180005220B003” and at any given time I may have 3-4 of similar looking envelope titles from the same client in various stages of review and execution.  So I either need to memorize that 180005220B003 = “5th St Lobby Phase 1 Contract” or I need to go through each one envelope in the queue looking for the correct one.   Then there are the little issues like the forever bug where if I after completing a envelope if I tried to move it to

I got an email stating DocuSign will be moving transactions to Microsoft Azure. As part of the change, it asked us to add several domains in the allow-list. Wanted to make sure if it’s legit before contacting the IT support.  

Hi,I am becoming really frustrated as I would like to discuss the charges on my account with support but am going round in circles.Can anyone help please?ThanksJulie

Hello,  My first question on the move to Microsoft Azure: Is Microsoft Azure already a subprocessor / third party used by DocuSign or are they new? An additional question, based on the the FAQ, it mentions that transactions processing is what is moving:What does processing entail? Is this the entire service including storage of data? Is historical information being migrated as part of this or is it just services and future processing that is being transferred?

I am unable to see any invoices in my account - Account ID: 77324897. I made a payment of GBP 12.00 for payment to DOCUSIGN INC on 23 Jun 2025 at 10:24. I am not able to view that invoice. I had downgraded my account after the payment was made.  

How do I contact customer support. It wont allow me to select e-mail or call back as this is for paid users even though I am one and although live chat is available it does nothing when I click on it?

Hi everyone,Need help setting up a DocuSign envelope that requires signers in the UAE to use UAE Pass (the national digital ID/signature app) for compliance.My question: Is UAE Pass natively supported in DocuSign? What’s the exact workflow to mandate UAE Pass (not just optional)? Do I need special settings under Recipient Authentication? Context: UAE Pass is mandatory for legally binding e-signatures here. I’ve checked DocuSign’s UAE docs but need practical steps.

Scam ?  Matthew Koziol <information removed>  Unsubscribe   Aug 12, 2025, 7:47 AM (3 days ago)     to me Hi Sam, Looks like your account is on pace to pass your annual envelope limit — you may already be over. This could mean $3.60–$5.80 per document over your limit on an annual plan, and even more on monthly plans. Let’s do a quick review to get this fixed. <information removed> Matt MATTHEW KOZIOL | Market Development Representative | DocusignC: <information removed> | E: <information removed> | W: <information removed><information removed> 

I received an email from an email address with domatin @csm.docusign.com with an offer for 1:1 consultation. Is this scam or legit?  From: Olivia Chow <>Sent: July 28, 2025 9:35 AMTo: xxxxxxSubject: My company name | Unlock More with Docusign: Free Expert Guidance for YouI’m Olivia with Docusign’s Customer Success team. We wanted to check in and see how your journey is going now that you've had a chance to explore the platform. Are you encountering any challenges, or are there specific features you'd like to understand better? If so, we're excited to offer you a complimentary 1:1 consultation with one of our Docusign Customer Success experts. This is a fantastic opportunity to get personalized guidance on anything you're curious about—whether it's optimizing your sending and signing processes, refining your branding, mastering templates, or exploring other functionalities to maximize your account's potential. We’re ready to help address any blockers you may be facing, too. This v

The sender of a Docusign envelope has made corrections to a contract without my consent.  Now refusing to send me link to the Issue 1 of the document.  I can only access Issue 2 through my account as the receiver and not the account holder.  I believe certain paragraphs were removed from Issue 1.  Person has sent  an‘Issue 1’ which I do not believe to be the actual Issue 1.  The envelope ID has been removed from this issue.  How can I retrieve the true Issue 1?

I have sms texting option for sending envelopes. When we do not need to send via sms we have simple unchecked the box. As of yesterday, we are not able to uncheck the sms option. The box is grayed out and we have not made any changes in our settings. How can we fix this?