General Discussion

There are two recipients who have communicated that they will not be signing the documents. I discussed this with my stakeholders, who told me that it would be OK to not have them sign the documents, and that I just need to place a textbox there with ‘Not Applicable’. To clarify, their names will be present in the document, but will not have their signatures. I attached a file where already one person is shown with ‘Not Applicable’. This was already the case before uploading the document to docusign. I would like to add the text 'Not applicable’ to the 2 empty ones as well. I tried to correct the file by removing the signature and date boxes and replacing them with text boxes, but then it would resend the file. For some reason, I also can't alter them by downloading and editing the PDF for some reason.Is there a more elegant solution for this perhaps?Robin

I have documents with docusign ID, some multiple ID that I signed electronically but did not originate, that I need the histories for court. How can I get this informations? 

Hi,Is there a way to do a mass delete of of users’ alternate emails? We recently updated new email for all our users. The old email addresses are now under alternate email for each user.When resetting password, users now receives two separate passcode. One to the primary email, and one to the alternatve email. We have to manually delete this for each user? Thank you.

Dear DocuSign Billing Support Team,I am writing to appeal the automated decision regarding my recent refund request.I understand the automated message I received stating the standard 30-day refund policy. However, I believe my situation involves special circumstances that fall outside of this standard policy, and I kindly request that a human agent review my case.The Facts of My Situation: Long-Term Unintended Renewals: My account has been continuously billed from April 2025 to March 2026. Zero Usage: After checking my account activity, I can confirm that I have barely used any DocuSign services during this entire period. I simply did not need the service, and the automatic renewals went unnoticed by me. Not a Standard "Buyer's Remorse": I am not requesting a refund simply because I ch

First and las time using this trash.  I just spent $120 to join Docusign because yes it’s a popular and supposedly sure fire way to sign docs electronically but what a mistake!  I’ve been trying to update my email for over an hour now and have had worthless “support” from live chat telling me to just clear my history and change browsers and then try on another device and NOTHING is working except the same repeat repeat error message and then “support” texting every 5 seconds to see if we’re still connected.I’m going to try one last time tomorrow… or cancel and cry fraud on this POS.  If anyone has any similar experience or insights into solving this cluster I appreciate it.   

I have paid for my account and waited the “30 minutes” for set up (have used Docusign for over 15 years so I know what I’m doing). CANNOT ACCESS MY PAID SENDS and get in to a nightmare loop trying to access support. Also their chatbot DOES NOT WORK. Any suggestions?!?!?! 

I have one standard plan.  I need toi assign this seat to another person.  I cannot find ohow to do this without buying a second seat.I try to a chat but I get no window that pops up.  I can sign in but Is my accoutn not yet “activated”?Do I have  to buy a support plan separately jsut to get basic login help?  I can’t call or email on the support page yet I can login.  Thanks for any assistance.  Gary    

Hi,I've noticed that in the preferences I can set the color of the buttons that appear in emails.  But then there are the buttons that appear to the client on the DocuSign website when they go to sign.The buttons have a dark gray background and black text, making them unreadable. Where do I change this color? Thanks!Francesc

Just want to put this out there...it’s April 2, 2026, and ever since Docusign made it’s latest updates to the site it has been harder to use.  It’s so slow and is becoming cluttered.  Some of the changes are really nice but it’s becoming a drag to use.

This document required two approvals. 

I’m trying to bulk send a letter to a few hundred recipients.  This letter is informational only and does not require the recipient to sign or acknowledge receipt. I would like to have a few text fields within the letter auto populate with the recipient name/ID so that the letter is personalized to the recipient. How do I format my csv so that the fields are automatically populated for bulk send?All the information and tutorials I’m finding are for recipients that need to sign or acknowledge receipt instead of just receiving a copy of the envelope.Thanks for any guidance on this!

I have the realtors plus plan and my strikethrough option is gone.  I have been using this feature for years and it just disappeared.

I have just upgraded to the standard plan which gives 100 sends a year, but the system says I have run out of sends and is alresady asking me to upgrade to the Pro plan. I upgraded 24 hours ago and have only sent one envelope since then! im not sure how to move it on… any advice please? 

I have a document that I uploaded to the template section. Part of the document has a section where the recipient is asked to cast a “yes or no” vote for 2 separate items and requires the signature, date and address of the recipient. I am able to make the signature, date and address fields fillable and required.  However, I cannot add radio buttons for the vote as it is locked and there isn’t a way for the recipient to check either yes or no. Is there a way to fix this? I have the Standard plan.Thank you

This option disappeared sometime over the last year. Then it came back for a short amount of time then seemingly disappeared permanently.Please bring it back.

One of our users cannot simply create an envelope without first having to create a template. As soon as they try to upload a document, they’re forced to use a template. Under my own login, I don’t have to do this. Since we’ve yet to figure out the usefulness of templates, I don’t want the user to have to keep wasting time creating new templates every time they send a document. 

Am I the only one who keeps being told by docusign that we cannot call them, they have to call us, but they also have VOIP phones that do not ring to Verizon cell phones and now my work line because of general spam blockers????? This is beyond frustrating when trying to get basic help for a service I pay for. Does anyone else use other electronic service providers with accessible customer service they can recoomend?

I am a DS Sender. I cannot see more than 50 Contacts displayed at a time. I’ve tried in Edge and in Chrome, and have cleared the cache in both. I’ve changed the scale and display resolution in Windows 11 and have zoomed in and out in both browsers. The number of Contacts displayed is consistant. I’ve had this issue for months and have seen other threads here seeking a solution to the same problem.

I need to send 40 documents internally for signature, and once signed, these 40 documents need to be sent to separate individuals.  Is there a tidy way to do this ensuring that the individual recipients cannot see the other recipients documents?  Many thanks 

I know it’s been asked and answered countless times, but I’m trying to access a Docusign contract that was signed back in 2015 and does not appear in my archived documents. Apparently with a free account, there is a limitation as to how long documents are saved in the system. Is there a way to retrieve this file, or is it lost?

When I try to open PowerForms it keeps standing on ‘loading’ for hours. Does someone know a solution? Or is there another way to create an universal link in Docusign that I can add to my online research questionnaire?