General Discussion

Our company sends the same template to patients who are admitting to our company. How can I change the formatting for each field I add.

I have a very large JSON file containing thousands of records. What is the best way to export this JSON file to CSV format so that I can easily open and view the data in Excel without losing any fields?

When trying to sign the documents through DocuSign. We  are unable to finish the signing the documents. It is getting stuck at the id verification, it opens a tab for verification and doesn't redirect as below. We tried using different browsers as well, but couldn't be of much help. Could you please help us find solution to this problemThanks

I am working with an SQLite database and need to export the data into an HTML file so that it can be viewed easily in a web browser. I prefer a tool that preserves the table structure and formatting. Can anyone suggest the best tool to export an SQLite database to an HTML file?

Hi DocuSign Team,My name is Evie Ngo, and I’m part of the organizing board for UC Irvine’s 2026 Design-a-thon, the largest student-run design hackathon in Southern California. Our 48-hour event brings together passionate and creative students to design, prototype, and pitch innovative products.In 2025, 47% of our participants competed in their very first design-a-thon, representing over 30 schools nationwide and more than 40 majors.This year, we’ve placed a greater focus on community impact and intentional sponsor engagement, ensuring students receive stronger resources while partners connect meaningfully with emerging designers.At DocuSign, your commitment to building intuitive, secure, and seamless digital experiences has transformed how individuals and organizations manage agreements worldwide. We would love to collaborate in supporting our shared mission of fostering thoughtful problem solving and user-centered innova

Hi - I wanted to see what was available to me on a trial. Although it was interesting and useful as a one off, it’s unlikely I will need it in future. I’ve followed the instructions to see what happens at the end of a trial, but as a trial user it won’t let me use live chat to chat about what happens next. I quitre like the idea of downgrading to a free trial (maybe it will be useful to have in future) but I would like to understand - “What happens at the end of my trial and how can I convert to a free account ?” thank you

I am a DS Sender. I cannot see more than 50 Contacts displayed at a time. I’ve tried in Edge and in Chrome, and have cleared the cache in both. I’ve changed the scale and display resolution in Windows 11 and have zoomed in and out in both browsers. The number of Contacts displayed is consistant. I’ve had this issue for months and have seen other threads here seeking a solution to the same problem.

I selected the separate pdf option for my bulk download but all the files continue to be downloaded in individual folders. How do I fix this?

I am an end user. Setting up a simple contract template to sign, but I keep getting this error message “The request body is missing or improperly formatted. No tabs specified.”What on earth does that mean and how do I fix it?

do you know if there is a possibility of sending a document to someone to sign and draw in the document? we are developing a car report and the person that receives the document must sign and draw in the document where are the damages in the car.

Hi All:I just made a correction to an envelope’s subject line and I noticed that, once I was redirected back to the “In Progress” tab the subject line was still the old, incorrect, version. I had to refresh the page to see the correction.Is there a way to automatically refresh the page in DocuSign? Or is this a browser issue?thanksmr1

Hello,We are currently evaluating the possibility of adopting DocuSign within our company, and we would like to understand whether the platform supports — or plans to support — CAdES digital signatures.Specifically, we need to know whether DocuSign can:sign documents in CAdES (.p7m) format, and use a qualified digital certificate stored on a USB token to apply the signature.From the information available in the DocuSign Community, it appears that DocuSign’s digital signatures are currently based on PAdES, not CAdES. Could you please confirm whether CAdES support can be implemented, either through existing features or via additional modules or add‑ons?

We are experiencing an issue where, upon downloading a completed DocuSign envelope, the system automatically modifies the original file name. Specifically, all periods (.) within the file name are being altered. This behavior impacts our established file naming convention, as periods are used intentionally within version identifiers and are a critical component of our version control structure. The automatic modification of these characters disrupts our document management process and creates inconsistencies in version tracking. Is there a chance to include this fix in an upcoming release?

We would like to send invitations to more than 300 freemium accounts to join the organization account; however, we do not want to wait for users to accept the invitation. Is it possible for the accounts to be automatically accepted once the invitation is sent?As part of the invitation process, Will the users Envelops in the Freemium Accounts gets transferred to Organization Account ? 

We have two DocuSign envelopes that are currently in the same status.For 1st envelope, I cannot add new recipients during correction. Status: waiting for 2 others For 2nd envelope, I can add new recipients during correction: Status: waiting for 3 others Could you please help me understand what might be causing this difference? How can I add more recepients? Would be important. Both envelopes were created using the same source template. This is quite important for us, as we would like to add one additional recipient to approximately 40 documents where the first signer has already signed and very difficult to void/recreated. These are important customer contracts. I have advanced sender rights. However, the user who shared the envelope with me with edit permissions does not have advanced rights, and she is also unable to add recipients. I can give yo

Hello,I am not able to contact support. All the support options on my paid account are inactive.Please assist.Bill 

I am a paid user and last yearly payment was made 4.28.25 so the year is not expired yet. All of my prior work is missing and I am listed as a nonpaying user.

How do I use Docusign free of charge

We use DocuSign Connect to automatically route completed DocuSign Envelopes into Laserfiche. Some of our forms/templates may be sent out before the account number needed for routing either is or can be created. Currently we are using a Document Custom Field for the account number which is the last step before the envelope completes.Staff find this cumbersome and would prefer to use an envelope field. We can use an envelope field for most templates but we may need a more nuanced approach for these 14 forms that may or may not have the account number available at envelope creation. Do you have any recommendation on how to accommodate this workflow? Would it be possible to set a drop down at the envelope field level where staff are asked if an account number is available and if Yes they can enter it as a custom envelope field, and if not then the field will be added as the last step as Custom Document Field?

When I send an agreement out, it looks that although I format it with extra lines and spaces between paragraphs like an email; but it then makes the entire thing one long run-on paragraph. Is there a way to make sure that it keeps the message to the customer clearly formatted so it looks more profesisonal?

I need to find a way to force the signature to be bold as is too thin and when we print out the documents it can barely be found i know if they draw the signature this could help i also now if they upload their own signature this would work out i i don't know how to force the fonts to only be the boldest ones so once they are selected they could be more legible. all the suggestion to mitigate are much apreciatted. 

 Date format in document templates The date format in the document templates cannot be adjusted to DD/MM/YYYY and is set by default to MM/DD/YYYY. For example, when I enter 30/01/2026, the system flags this as an invalid date. In my profile settings, the date format is correctly set to DD/MM/YYYY. It appears that within the (in my view relatively new) document builder, the date format cannot be configured. As a result, it is currently not possible to create contracts correctly. A potential workaround would be to use text fields for dates, but these are then not recognized by the navigator. Moreover, from a functional perspective, this must be a proper date field.