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eSignature API

Find answers to your Docusign eSignature API questions.

  • 633 Topics
  • 1,307 Replies
633 Topics
A
Newcomer
aminagallNewcomer
asked in eSignature API
Power Automate Error: "The specified User is not a member of the specified Account."

I have a user attempting to create envelopes via power automate. When they do so, the power automate flow returns the following error when using the CreateEnvelope action: { "errorCode": "USER_DOES_NOT_BELONG_TO_SPECIFIED_ACCOUNT", "message": "The specified User is not a member of the specified Account."}They can run the flow, which requires a successful sign in to DocuSign.They can create and send envelopes via the DocuSign web app.  The user is a user in our DocuSign tenant, and DocuSign SSO group, and seemingly identical users are not encountering the error. Things I’ve tried to troubleshoot:re-created the user’s docusign account with highest privs deleted all previously created power automate connections associated with this user in power automate  re-created the connection used when signing into the flowAny assistance would be appreciated.

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Docusign Employee
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Newcomer
AdamQNewcomer
asked in eSignature API
Document Generation SAP with Docusign

Hi all, I have a question related to SAP Document Generation.When we generate a document via sap and select -Allow Digital Signature. The document will be signed via DocuSign. Do you know if it is possible to generate a document via SAP Document Generation and sign the document using DocuSign (QES) Qualified electronic signature addon? Some of our markets require QES. Any help would be appreciated. ThanksAdam

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Newcomer
R
Newcomer
renderNewcomer
asked in eSignature API
I received the envelopeSenderView and templateEditView URLs, but I cannot access them.

We are integrating with DocuSign using the Python SDK.We implemented retrieving the envelope sender view URL via the API so it can be edited within an iframe.The template editing screen was implemented in the same manner.The view URL functions correctly when accessing the application under development via localhost or 127.0.0.1. However, accessing it via an internal IP like 192.1.x.x or an external IP results in a 401 error.How can I make the view screen appear in an iframe when accessing via an internal IP like 192.1.x.x?  

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Newcomer
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Newcomer
Carlos SilvaNewcomer
posted in eSignature API
Integrating RD Station CRM with DocuSign for automated contract sending

Hi everyone,I’m trying to create an integration between RD Station CRM and DocuSign to automate the process of sending contracts to my clients. The idea is that when a deal reaches a specific stage in the CRM (e.g., “Proposal”), the system should automatically send the contract for signature via DocuSign and then update the deal in RD with the contract status and signing link.So far, I’ve found that: RD Station CRM provides a REST API to manage deals and contacts. DocuSign also provides an API to create and send envelopes for signature. I haven’t found any native integration between the two. My questions are: Has anyone implemented something similar using direct API integration or via tools like n8n / Zapier / Make? What’s the best approach to automatically update the contract status back in RD Station CRM? Are there any common pitfalls or limitations I should be aware of when building this integration? Thanks in advance for any help!

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Newcomer
B
Newcomer
bryankoulmanNewcomer
asked in eSignature API
Is it necessary to update BaseUri for Rest EndPoints because of the move to Azure

Hello,       I have written an application that makes RestAPI calls to a base URI (https://na1.docusign.net/restapi)     I do have clients that need to whitelist all URLs from their servers.     For the example above (na1.docusign.net/restapi), I will now need to have the client whitelist na1-b.docusign.net     My question is:               Does the base URI for the RestAPI calls remain na1.docusign.net.      I assume that the base URI remains the same (na1.docusign.net/restapi).      Thanks.

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Docusign Employee
K
Newcomer
kristipatisNewcomer
asked in eSignature API
How can we set the status to 'Completed' using the REST API?

Hi,I have implemented the following using the REST API: Created a templated envelope with two recipients. The first recipient is required to sign, so I used the embedded signing focus view on the frontend and completed the process. Updated some additional tab details for the second recipient in the same envelope using the REST API. The second recipient does not need to sign. Now, how can I update the envelope status to ‘Completed’ using the REST API and send it to both recipients?

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Docusign Employee
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Newcomer
Pepco demoNewcomer
asked in eSignature API
When trying to sent a file for signing form Coupa getting the error

I have crated a Sandbox Docusign account for our Client using a Gmail test account. I have successfully connected the Sandbox Docusign account with Coupa test instance. Although, when I try to send the document for e-signing I am always getting the error “Unable to send selected attachment for signing. Please retry by clicking on Send button”. Could you please suggest if this error is due to any incomplete configuration? As I can see the Connect webhook is already active.  

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Docusign Employee
E
Newcomer
EponaNewcomer
asked in eSignature API
Request-Id not allowed on options of endpoint accounts/${accountId}/envelopes/

I am implementing a integration with my browser application and Docusign. For this I have to call the endpoint from the browser and for this I am using the default fetch command from node. This command results in a unstoppable options command which includes a unstoppable Request-Id header. I have tried using a client instead of the browser which results in everything working perfectly. I have implemented the authentication but this is the final hurdle.Officially Request-Id is not specified in the HTTP schema but a lot of browsers do send this when cross origin querying endpoints. What do you suggest I change or is there a chance the Docusign api will support this?For completeness the error in the console: Access to fetch at 'https://demo.docusign.net/restapi/v2.1/accounts/${accountId}/envelopes/' from origin 'http://localhost:8080' has been blocked by CORS policy: Request header field request-id is not allowed by Access-Control-Allow-Headers in preflight response.

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Docusign Employee
A
Newcomer
aminagallNewcomer
asked in eSignature API
Create an Envelope - Email Body API Character Limit

hello :) I’m using power automate to create envelopes.The API doc states the email body has a 10,000 character limit. When i send an email body over 1,500 characters I get a generic 404 response. The only difference in the call seems to be the email body. Over 1,500 chars, bad, under 1,500 chars, good. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/><title>404 - File or directory not found.</title><style type="text/css"><!--body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}fieldset{padding:0 15px 10px 15px;} h1{font-size:2.4em;margin:0;color:#FFF;}h2{font-size:1.7em;margin:0;color:#CC0000;} h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"treb

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Docusign Employee
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Newcomer
eakiraNewcomer
asked in eSignature API
How do I send an ICP Brazil certificate via the API?

How do I send an ICP Brazil certificate via the API?I'm using PHP with Laravel.And using your Git repo.https://github.com/docusign/docusign-esign-php-laravel/tree/main

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Docusign Employee
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Newcomer
Bertrand CHENINNewcomer
asked in eSignature API
Link to DS signed document doesn't appear in my app

DocuSign integration in my app allows to find the DS link in a specific field of my database. This DS link allows me to get the signed document on my server. 90% of the time it works. 10% of the time the DS link does not appear in the field where it is supposed to be.I can not establish any common properties or specificities in between all names for which the DS link does not appear.Thank you if you can help  

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karan.kaushik
Docusign Employee
T
Newcomer
TatianaNewcomer
asked in eSignature API
DocuSign Sandbox: Envelopes Created Successfully, but Emails Not Delivered to Recipients

Hi,I’m working with a sandbox to integrate docusign in my web app. My service is able to create the envelopes and, checking on the docusign developer page all appear to work properly. The problem is that the mail never get to the recipients.

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Newcomer
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New Voice
cweeksNew Voice
asked in eSignature API
Webhook Expired Events

When a document gets voided due to the expiration date, I assume the webhook sends out an event to the listener telling the doc has been voided, but I am not receiving any voided event. I am receiving all the other events just not any voided or expired events. Can someone tell me how to configure the voided\canceled\expired documents?

351
JohnSantos
Valued Contributor
N
Newcomer
nasNewcomer
posted in eSignature API
JWT Error: "DocuSign rejects JWT signature - public/private key mismatch or missing consent"

Hello everyone,I’m currently working on an integration with the DocuSign API using JWT authentication. When I try to call the API, I get the following error:❌ [send-docusign-signature] DocuSign rejects JWT signature - public/private key mismatch or missing consentHere’s what I’ve already checked: The private key in my code is the one generated when I created the app. The public key has been uploaded correctly in my DocuSign integration settings. My Integration Key (client_id) is correct. I suspect the issue might either be a key mismatch or the fact that the user consent has not yet been granted. My questions are: How can I confirm whether the issue is due to missing user consent versus a key mismatch? What is the exact procedure to generate the consent URL and have the user approve it in the demo/sandbox environment? Are there best practices for managing the lifecycle of keys (rotation, updates) to avoid this type of error? Thanks a lot for your help 🙏 

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N
Newcomer
K
New Voice
Kat0120
posted in eSignature API
I'm learning how to use SOAP UI. Does Docusign provide a WSDL (Web Service Description Language) file(s)?

I'm learning how to use SOAP UI. Does Docusign provide a WSDL (Web Service Description Language) file or some documentation for REST API?

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K
New Voice
J
Newcomer
JanSNewcomer
asked in eSignature API
EnvelopeTemplates:list returns only first document of the template for envelopes created using composite templates

Hi,I'm encountering an issue when using the compositeTemplates feature to create an envelope from a template that contains multiple documents.When retrieving this template via the EnvelopeTemplates:list endpoint, only the first document is returned in the response - the remaining documents are omitted.This behavior is different from what I observe in the DocuSign web UI. If I simulate the same process (e.g., by creating an empty envelope and applying the templates), all documents are present as expected.Is this a known limitation of the EnvelopeTemplates:list API? Or am I missing something in the way the template is structured or retrieved? Thanks in advance for any help or clarification.

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Newcomer
A
Newcomer
atorralboNewcomer
asked in eSignature API
Bulk sign

I am using embedded signing with my API and every day I send documents to sign to many recipients. All the documents I send need to be signed again by our company but it is not viable to do it one by one so I would like to know if there is any way to sign several documents easily. The way it would be done it is that we put our company the last in the recipients order to sign of each document, and then, instead of signing all one by one, sign all at once (of the ones alredy signed by the previous recipients to sign). Thank you.

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Newcomer
R
Newcomer
RukkuNewcomer
asked in eSignature API
How to Enable Notary in a DocuSign Developer Account

How to enable live video and screen sharing options for DocuSign Notary in a demo (developer) accountI want to check DocuSign Notary in my developer (demo) account, and I can see the Notary option there.However, while testing, I found that the live video recording and screen sharing features are not available. I need to test and demonstrate the full RON workflow before moving to production.How can I enable the video session and recording features in my demo account, or is there any alternative to achieve the same?

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Newcomer
R
Newcomer
RukkuNewcomer
asked in eSignature API
How to set up Remote Online Notarization (RON) using Docusign Notary in Developer Account:

Please explain the process for setting up Remote Online Notarization (RON) with DocuSign Notary in a Developer Account, including configuration and prerequisites.

381
A
Docusign Employee
D
Newcomer
dkhare25Newcomer
asked in eSignature API
EnvelopeLocks : get endpoint does not return the lockTaken in the envelope body and does not error out

We have noticed a few errors in our system where the response for the EnvelopeLocks:get endpoint (https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopelocks/get/) does not contain the lockToken field.The docs dont seem to have any point which indicates this as expected behaviour.Wanted to know if there is some nuance I am missing?btw we get all the other data about the lock in the response, its just the lockToken that is not there: { lockedByApp: "-", lockedByUser: { uri: "--------------", userId: "--------------------", userName: "------------------" }, lockedUntilDateTime: "--------------------", lockType: "------"} 

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Newcomer
V
Newcomer
virenpunjabiNewcomer
asked in eSignature API
Query regarding APIs available for the following tasks

I wanted to ask if there are there any APIs available for the following tasks?1. Fetching the total number of documents that have not been signed bythe recipients, or to provide the status of all the documents?2. Fetching the total number of envelopes that are in a pending or failed state?3. Fetching logs or metrics data for Docusign CLM and eSignature thatwould contain latency (duration) and reliability (http status code)information for APIs being called, CLM Workflow Execution Stages orEnvelopes Processing Stages along with their statuses?4. Fetching the start to end time of all the CLM workflows?

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V
Newcomer
D
Newcomer
davczekNewcomer
asked in eSignature API
Reusing Onfido verification data for QES in DocuSign

Hi everyone,I’ve heard that DocuSign uses Onfido in some of its identity verification workflows.My question is:Is it possible to pass existing Onfido verification data (photo of the document & video with face) directly to DocuSign in the background, so that the user can generate a Qualified Electronic Signature (QES) without going through the identity verification process again?If yes, could someone share documentation or examples showing how to integrate this, ideally via API?Thanks in advance!

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Newcomer
R
Newcomer
RukkuNewcomer
asked in eSignature API
How to add a notary in DocuSign video conferencing

How can I implement notary using DocuSign video conferencing? Can you please provide the code implementation for Remote Online Notarization?Can you please help me

341
A
Active Voice
W
Newcomer
william_burton_STSNewcomer
asked in eSignature API
API Workflow: How to Allow a Second Signer When Sending Envelope to a Single User

Hi everyone,We're using the DocuSign API to send legal agreements (Unilateral Undertaking and Customer Supply Agreement) via our platform. The envelope is generated using the primary user's profile — it includes their name, address, and other key details. That user is assigned as the signer and receives the envelope via email.However, in many cases the property has two owners, and we need both individuals to sign the same document — even though it’s initially triggered and sent using just one user's profile and email.Our goals: The primary user receives the envelope and signs as normal. The same envelope should allow a second person (co-owner) to sign. This may either be: Another signer using the same email address, or A second signer added by the first signer at the time of signing (if possible). Our questions: What’s the best way to set up the envelope via the API to allow two signers, if we only have the primary signer’s email at the time of sending? Can both recipien

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Docusign Employee
M
Newcomer
meilinglamNewcomer
asked in eSignature API
File size limit using API

With SOAP API, I can send envelope up to 35 MB most of the time. If it’s more than 35 MB, DocuSign returns error REQUEST_ENTITY_TOO_LARGE. However, I had a case where envelope contains a 17 MB PDF, with 2 supplement files (10 MB and 14 MB). The envelope was sent successfully. Why?WIth REST API, the limit is 25 MB. If envelope sent is more than 25 MB, DocuSign returns error request is too large. Sent envelope with 30 MB PDF and error returned is:REQUEST_ENTITY_TOO_LARGE - The request size of 41625837 bytes exceeded the maximum size of 35651584 bytesFile size is 30,487 KB. The maximum size limit is not 35 MB. Should the limits be different between SOAP and REST? I’m trying to figure out whether the issue is on our server.

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Newcomer

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