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eSignature API

Find answers to your Docusign eSignature API questions.

297 Topics
614 Replies

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297 Topics

AlainBavieraNewcomer

asked in eSignature API

DocuSign Admin Bulk Action is stuck "in progress"

Hello community,I have a Bulk Action stuck “in progress” for way longer than it should be. This is done through automation utilizing the Admin API, however, we cannot seem to terminate or make any other request until this user export request completes. Is there any way I can resolve this? Any help is much appreciated.

191

12 hours ago

juurouNewcomer

asked in eSignature API

Fuzzy Document

The source file which I use in my code is clear, but the envelope sent to email is bad quality. Please help me

12 hours ago

MoniqueNewcomer

asked in eSignature API

Envelopes disappear

Yesterday I corrected an Envelope. After I re-sent, it disappeared. I’ve logged a case and explained 4 times that I've searched in every folder I can and used every search filter available. I keep on getting a response to search in a different folder, even though I keep on explaining that I already did the search. No one is helping, they just tell me to do what I already did.

19 hours ago

bhoward31Newcomer

asked in eSignature API

Create a In Person Signer with an Unknown name

Hello,So I got the API integration almost working perfectly, just one hangup which I hope I’m just missing a setting somewhere.I’d like to setup an In-Person Signer but without their name pre-filled. We are delivering goods to a company, so we know the company name and general email inbox to send the documents. We just don’t know who is going to be there to receive the goods, could be John Smith, Jack or Jane Doe. The In Person Signer is able to change to their name when signing, but would be nicer to have it already blank.How can we accomplish this? Thanks,Brian

121

22 hours ago

AntoineNewcomer

asked in eSignature API

DocusignDate format

Hello,I’m currently sending some documents to be signed in french language.I have templates host in my api resources in HTML format. I use openhtmltoolpdf to format my html documents as pdf. My freemarker templates contain some form fields to enable recipients to fill all the info with any PDF reader.I use some DocusignDate and the html attribute data-pdf-form-field="true" then request docusign to transform the pdf fields with transformPdfFields.The recipients receive the form well formatted except the date fields.When i change the regional settings of my admin account, the format of date fields is well updated but the validation is not working anymore. May anyone help me please ? Regards,Antoine

201

1 day ago

batistaWillianNewcomer

asked in eSignature API

Eternal Loading Spinner on Embedded View

We are using the Embedded View for signing but for some reason the loading spinner is eternalI don't see issues in the console Any idea of what is happening? I'll appreciate any help

270

1 day ago

chenryNewcomer

asked in eSignature API

Unable to render focused view

Refused to connect to 'https://telemetry-d.docusign.net/api/v1/TelemetryWrapper' because it violates the following Content Security Policy directive: "connect-src 'self'Is preventing render and im using v2 of the api $recipient_view_request = new RecipientViewRequest([ 'assertion_id' => $assertion, 'authentication_method' => 'none', 'client_user_id' => $userId, // must match with clientUserId set on the signer 'return_url' => $_SERVER['HTTP_ORIGIN'] . '/coeus/?tab=success&signed=1', // Where to redirect after signing 'user_name' => $name, 'email' => $email,]);

13510

1 day ago

david009Newcomer

asked in eSignature API

How can I add more expire_in when I request access token

const jwtLifeSec = 24 * 60 * 60; // 1 day in seconds (3600 * 24) const dsApiClient = new ApiClient();dsApiClient.setBasePath(this.configService.get<string>('docusign.base_path'),); const results = await dsApiClient.requestJWTUserToken(this.configService.get<string>('docusign.integration_key'),this.configService.get<string>('docusign.user_id'),[this.configService.get<string>('docusign.scope')],this.privateKey,jwtLifeSec,);I added like that ti’s not working. it’s always return expire_in : 3600I wana more than. How can I do that Please someone help me.

222

2 days ago

Kapilsharma888Newcomer

asked in eSignature API

Fail to population the custom text field using rest API

{ "emailSubject": "Please DocuSign This NDA for ABC Company", "emailBlurb": "Please let us know if you have any questions.", "status": "sent", "templateId": "{{NDA Template}}", "customFields": { "textCustomFields": [{ "name": "entityID", "value": "1234" }] }, "templateRoles": [ { "roleName": "Customer", "email": "{{Signer Email}}", "name": "{{Signer Name}}", "tabs": { "textTabs": [ { "tabLabel": "company", "value": "ABC Company" } ] } } ]}

171

3 days ago

tijnNewcomer

asked in eSignature API

How to recognize a delivery failure through the REST API?

Hi,One of my documents failed to deliver because of an incorrect e-mail addressBut all the API response lists is that the envelope has status “sent”:{ "resultSetSize": "3", "startPosition": "0", "endPosition": "2", "totalSetSize": "3", "nextUri": "", "previousUri": "", "envelopes": [ { "status": "sent", "...": "..." }, {...} ]} I would like to recognize an issue like this so I can report it in the module we’ve been building, but have been unable to do so with “listStatusChanges” or “Envelopes:Get”. Is it not the status?Am I missing some other field?Do I need a different request?

182

6 days ago

YefanNewcomer

asked in eSignature API

I have an issue by sending a draft envelope with DocuSign API

Hello,I’d like to send a draft envelope via DocuSign API. The application uses ASP.NET Core.What I’ve done so far, I retrieved the envelope with GetEnvelope and set Status as “sent”, then I called Update method to change the envelope status.The envelope contains one Document, and 2 Recipients. And I received an error as follows : Error calling Update: {"errorCode":"INVALID_REQUEST_PARAMETER","message":"The request contained at least one invalid parameter. Value for 'purgeState' must be 'documents_queued' or 'documents_and_metadata_queued' or 'documents_dequeued' or 'documents_and_metadata_and_redact_queued'."}I tried to set PurgeState as “documents_dequeued” (1) or “documents_queued” (2) but I received different error messages : (1) documents not in the purge queue, and (2) the envelope must be completed first, which is not the case.I just want to send the draft envelope with documents to sign after storing the envelope id in our database, so I can keep track of the envelope status in

201

7 days ago

narendra-nandaniyaNewcomer

asked in eSignature API

Unexpected API Behavior

Hello DocuSign Community,I am using the DocuSign Monitor API in my developer account and have noticed an unusual behavior in the API responses. Specifically, records with the data field having attributes such as IDs, IPs, or user agents are returned as a list of individual characters rather than as a single string.For example, instead of:"userId": "abab12"the API response gives: "userId": ["a", "b", "a", "b", "1", "2"]This behavior is not consistent across all records and only occurs in certain records. Is this the intended behavior of the API, or could it be a potential bug?Note: I have observed this behavior at least for ‘Alert’ records related to ‘Envelope’ activities.I have attached a screenshot for reference.Docusign Monitr API response

341

7 days ago

singhanubhavNew Voice

asked in eSignature API

Go live Docusign app

Once i submit the docusign application for “Review”, review gets passed and status c, when i hit “Go live” then the docusign team would manually review my application or how does the go live process works, please explain & how many days it takes!!

486

8 days ago

nhugg12Newcomer

asked in eSignature API

AUTHORIZATION_INVALID_TOKEN on envelopesApi.CreateEnvelope

Morning,Hoping someone can help me out.I’m currently getting the below response when making the call “envelopesApi.CreateEnvelope(accountId, envDef)”:{"Error calling CreateEnvelope: {""errorCode"":""AUTHORIZATION_INVALID_TOKEN"",""message"":""The access token provided is expired, revoked or malformed. Authentication for System Application failed.""}"}I’m providing a valid access token to the call, and had previously had this working when using the link https://developers.docusign.com/token-generator/ to generate the Token for me while testing. When moving to automatically generate the token, the token provided is no longer working. Please see my code below for the whole process, I’m storing the the details in an object to access them, if these details are required please let me know: Private Sub SendToDocuSign(firstName As String, lastName As String, email As String, body As String, docsignAttachment As String) Dim baseUri As String = String.Format(oSetting.APITokenURL)

181

8 days ago

vishnuNewcomer

asked in eSignature API

how to disable envelope id stamping in document

How do you disable envelope ID stamping in the document? I have set Envelope id stamping to false, yet it is still not disabled.

565

9 days ago

mehul.shahNewcomer

asked in eSignature API

Embed image / recipient's signature in document

Hello,We’ve a couple of requirements listed below - To generate a document which needs to have an image embedded on the document. Image is stored inside Salesforce. To generate a document which needs to have an image embedded on the document. Image is the signature of a recipient which has previously signed another document which has similar or almost same information as the new one.I can see that this API - getRecipientSignature | REST API | Docusign - can fetch the user signature. But imageBase64 attribute is not returned in the response. I observed that the signatureType attribute is “rubberStamp” in the response. How to achieve this ? Should I use eSignature API ? If yes, how to get the base64 for recipient’s signature ? Should I use DocGen API ?Note: I don’t want to send an envelope for signing.Appreciate the help.Thanks in advance!

272

10 days ago

najithNewcomer

asked in eSignature API

Docusign autoplace make.com

I am trying to create a make.com automation where the file is taken from a folder and is send out as a document using docusign module. I have issues with autoplacing text box fields. I have entered anchor string for each of the fields that needs to be filled but ther autoplace text box does not work. All I am able to do is set up positions for signature. I cannot find any resource to do this. Do I need to get a paid account to perform this task?

221

10 days ago

Roshan DevNewcomer

asked in eSignature API

Checkbox Group not working properly

I have three check box and mapping max and minimum required value, but finally user to select all checkbox. After submitting the document, the checkbox displayed an 'X' mark." we need "tick" mark. pls refer the below code. Checkbox checkbox1 = new Checkbox { TabLabel = "LionTab", DocumentId = "1", PageNumber = "1", RecipientId = "1", XPosition = "200", YPosition = "300", TabGroupLabels = new List<string>{ "checkboxgroup1"} }; Checkbox checkbox2 = new Checkbox { TabLabel = "TigerTab", DocumentId = "1", PageNumber = "1", RecipientId = "1", XPosition = "220", YPosition = "300", TabGroupLabels = new List<string>{ "checkboxgroup1"} }; Checkbox checkbox3 = new Checkbox { TabLabel = "BearTab", DocumentId = "1", PageNumber = "1",

161

10 days ago

Danilo João de SousaNewcomer

asked in eSignature API

Request token

Hello,I am executing the endpoint https://account-d.docusign.com/oauth/auth?response_type=code&scope=signature%20impersonation&client_id=5a4a5c68-492f-4edc-a66c-ef2f88b17af8&redirect_uri=http://localhost, which returns an encoded code. However, when I input this code into the JWT site, it fails to decode the PAYLOAD section. I use this code to add to the assertion and use the link https://account-d.docusign.com/oauth/token to request the token, but it is unsuccessful, resulting in the following error:{ "error": "invalid_grant", "error_description": "user_not_found" } I would like to know how I can resolve this situation.

12 days ago

Kathleen.HNewcomer

asked in eSignature API

Checkbox Tab Group

I’m attempting to make one of two checkboxes required. This is my json: "checkboxTabs": [ { "anchorIgnoreIfNotPresent": "true", "anchorString": "InsurerRequired_CKYes", "anchorUnits": "pixels", "anchorXOffset": "0", "anchorYOffset": "0", "tabId": "InsurerRequired_CKYes", "tabLabel": "Insurer Required", "tabGroupLabels": [ "checkboxgroup1" ] }, { "anchorIgnoreIfNotPresent": "true", "anchorString": "InsurerRequired_CKNo", "anchorUnits": "pixels", "anchorXOffset": "0", "anchorYOffset": "0", "tabId": "InsurerRequired_CKNo", "tabLabel": "Insurer Not Required", "tabGroupLabels": [ "checkboxgroup1" ] } ], "tabGroups": [ { "groupLabel": "checkboxgroup1", "minimumRequired": "1", "maximumAllowed": "1", "tabType": "tabgroup" } ] The behavior is not changing with the tabGroups definition. Both checkboxes are still optional, and both checkboxes can be s

3213

12 days ago

Roshan DevNewcomer

asked in eSignature API

User can edit and sign the document

i send document to user via api. user can edit the checkbox before the signature, Here added signhere details in tab. pls share any suggestion for edit the checkbox or how to enable particular page for Edit. Regards,Roshan

233

13 days ago

mhnamadrNewcomer

asked in eSignature API

MaxLength Limit for Email Address

We are using the docusign API to create an envelope. Our system uses a 254 character maximum for email length (per the limit specifeid by the IETF). We are receving ther following exception from the CreateEnvelope function of the docusign API: “Cannot set column ‘Email’. The value violates the MaxLength limit of this column.” Is there anyway to increase the MaxLength limit for email address?

171

13 days ago

babaiahNewcomer

asked in eSignature API

Need to use enable existing pdf fields

can we use existing checkboxes of pdf document to enable the fields while doing docusign in docusign editor using c# with out adding any additional fields on pdf form like signhere tabs. It should not add any new fields on the pdf existing fields position. Please help me on this, we are trying to enable the existing pdf fields to edit the form when the user is signing the form using docusign editor. Please find the screenshot.

363

13 days ago

Valentina StricklerNewcomer

asked in eSignature API

Error when connecting an integration Api

I created a new APP in my DocuSign Developer account. When I try to connect it to my website I get the following error message:Error while requesting server, received a non successful HTTP code with response Body: {“error”: “invalid_grant”, “error_description”: “issuer_not_found”} For the type of connection I am needing I had to generate code grant I used the Private Code Grant, I followed the detailed step by step with the help of the video and then I gave consent to the user. But anyway I still get the error.I had already generated this connection with other apps and it worked successfully. Can you help me please?

323

13 days ago

pat000Newcomer

asked in eSignature API

restricting fields when editing document

Hi,We’re trying to build a simple integration in our web app with DocuSign, where users will upload an ad-hoc document, then use drag & drop interface to add fields such as Signature, Name, Date Signed.We’re embedding sender view URL for the envelope in an IFRAME (see below). Is there a way of restricting/specifying which fields the user is able to drag from the palette? We’ve been playing with various TaggerSettings, but without any luck.

121

14 days ago

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