What's happening inside the Docusign Community | January edition
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Did you know that when sending an envelope, you can have that envelope reach a specified recipient based on input provided by a signer or a reviewer.A few weeks ago, we posted a tip on how to do just this, and now we’re doing a deeper dive during this live session on Friday, January 10.👉 You can register for the event here. What will the session cover? We’ll show you how to ensure that your envelope reaches it’s desired recipient How you can use different field types (drop-down, formula, etc.) to set this upDuring the 30 minute event, you’ll be guided through how to do this and get to ask questions to our experts. What’s Next After the Session?Afterwards, attendees will receive: A follow-up email packed with additional resources. Personalized course recommendations from Docusign University to deepen your knowledge. An invitation to join the next session in our series If you can’t join live, don’t worry—a recording will be available in the Community’s On Demand section.
I was signed up to a loan contract I never actually signed. The finance company are refusing to give me certain docs pertaining to the loan. On the loan agreement they did send, it is docusigned. It has an envelope ID, but should there be an IP address to track location or how can I prove it is a forged doc?
I have recently signed three powerform documents. It seems as though I have never signed them/ sent them despite the fact that other signers have received the documents. My email address’s inbox has not received any emails upon the completion of the powerforms. When accessing my docusign accoutn, the ‘Agreements’ tab only contains one of the powerforms, and the powerform folder will load infinitely when pressed (so I can’t attempt to view the documents from that folder either).It is important that I download the completed documents, but I have no access to them. What am I to do now? Any help is appreciated.
I asked Docusign support by phone (before they eliminated the phone option on 12/12/24) to cancel an unneeded seat after we ran out of envelopes and I had purchased a new seat w/additional envelopes. Support cancelled the wrong one and now I am showing that I’m out of envelopes and being charged per envelope used - meanwhile, they haven’t refunded me the amount I paid for new envelopes. So I’m leery of adding yet another seat until I hear from them. I spoke to support twice by phone via callback requests, and she did not resolve the issue and punted me to sales. Now I’ve asked for callbacks three times via the support page/case manager and only heard from sales by email (not the call I requested), and who offered to schedule a meeting via calendar link, but did NOT include the link in the email, so no way to reach them either. I would add another seat w/envelopes - but we’re about to renew and I don’t want to be overcharged and then try to cancel a second seat and get a refund when it
On my last Docusign Document, I imported a copy of my real signature rather than using my docusign signature (Dumb idea). The company I am dealing with thinks the signature is “too light and unreadable”Can I change the signature on that document, and if so, how?
When I select Log in. I get a message that states: “An Error has Occurred Make Sure Your Connection is Stable”
Is it possible to set a auto deny message vs entering a message every time a user denies to sign? I am helping the owner of a form with this.
Is it possible to add an internal approval level as the first person to see a document before it is then sent onwards for signatories? Basically want a manager to review documents before they are sent externally. We have eSignature Business Pro Edition for SFDC.Thanks
I have created a webform with multiple signatures. The form is flowing through the system fine and signatories are able to sign, but the signatures are not showing up when I download the results. Is it possible to get the signatures to show on the downloaded results so that I know the form was actually signed and by whom?
None of the users can log in, no reset password gets sent in. No response from a support email. What’s going on?
I have a question about QES. When first, I want to sign my document with QES, how I have to do this?We have this situation in some cases as notary.Normaly i could find only standard signature, when i want to sign for myself
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