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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

4958 Topics
P
Newcomer
PaulineNewcomer
asked in eSignature
Use Powerform issue: This envelope cannot be sent because it was already digitally signed, and is not in a valid state to resend.

Hello, I have an error message when I use a Powerform I created, same when making a copy and trying to use it. Once I go to template > select the powerform and click “USE”, I then fill-in the recipients info and click to send. The page refreshes with the red error message: “This envelope cannot be sent because it was already digitally signed, and is not in a valid state to resend.”Note: I don’t have this error message when I use the Powerform link. The documents part of the template/powerform does not contain any signature yet it’s docx documents with anchor tags placed on the template.Support is not able to help apart of telling me to recreate it which does not fix...Thank you,

3
N
Community Moderator
8 minutes ago
N
New Voice
nmagalhaesNew Voice
asked in DocGen
Field Collaboration

Hello. Is there a way to select field collaborators as a universal option instead of per field, per envelope?Please let me know if you need further information. Thank you,Nancy 

1
Michael.Rave
Docusign Employee
11 minutes ago
N
Newcomer
nmgNewcomer
asked in eSignature
Old Document

I am trying to open a document I was sent in 2015. I have the number and the original link. When I try to access it I receive a message that the link has expired. How can I access this document?

1
Michael.Rave
Docusign Employee
37 minutes ago
D
Observer
D.O.Observer
asked in eSignature
canceling a signed docusign

hi all, I am trying to cancel an fully signed and executed docusign, but the void option is not available. how can I void it if all parties have signed? 

1
Michael.Rave
Docusign Employee
40 minutes ago
J
Newcomer
jsul2024Newcomer
asked in eSignature
Switch the demo environment to the standard plan

Hey there,I’m running a demo environment before we start with the productive environment.As a start we booked the standard plan and we were wondering, if we can switch the demo environment to standard as well, so we only have the admin options (according to our plan) available.At the moment it looks like our demo environment is running on a professional plan.Can anyone help me out? Thanks a lot

7
N
Community Moderator
54 minutes ago
K
Newcomer
KetlyNewcomer
asked in eSignature
Recipient limit of the envelope has been exceeded

Why is Docusign telling me that the ‘Recipient limit of the envelope has been exceeded’ when I have added only 7 signees? I’m on a free trial, but I can’t read from any of the Plans that the number of recipients would be a factor so I wouldn’t like to buy a plan until I know that I’ll be able to add the 7 signees with the paid plan for if that’s the issue.

5
N
Community Moderator
56 minutes ago
G
Observer
GKUGELObserver
asked in eSignature
DocuSign recepient needs to attach signed documents

One of our customers is a Dept. Admin sends a document for many staff members to sign and wants all of them to reattach the document to return to Dept. Admin. She states her account won’t allow her to allow them to re-attached sign document. Thanks

0
G
Observer
1 hour ago
S
Newcomer
SpecialReqNewcomer
asked in eSignature
Autodesk DWG file format

hi,.dwg - Wikipedia Can Docusign be used to sign drawings ?  where can I find support file format ?  br,ej

1
Michael.Rave
Docusign Employee
1 hour ago
S
Newcomer
silvanNewcomer
asked in Identify
Unable to verify with old Italian national ID (paper)

Hello,I’ve received a document to sign from a french notary which requires identity verification. I’m doing the verification from Italy with an italian ID document.The document used is an Italian ID card issued in 2017, it is not a plastic card but made of paper folded in two parts, thus providing 4 pages. By following the identification procedure for smartphone it is initially clear that the instructions apply for a plastic ID card where there is a front (with photo) and a back, while with the 4 pages ID document it is unclear how to put the document for front and back scanning from webcam.I tried by the way 4 or 5 times trying to provide different scans of the ID paper receiving this error: “Malheureusement, votre identité n’a pas été vérifiée.” until reaching the limit of attempts.The notary says that I need to contact Docusign to solve the problem, but I’m not a Docusign customer and I cannot find any phone number nor other types of contact from the web.Do you have any suggestion o

7
S
Newcomer
2 hours ago
A
Newcomer
AubreycorpNewcomer
asked in eSignature
Number of recipients with error message

I have subscribed to the eSignature Standards package and the package will be renewed on 19 Sept 2024. I have used 92 of the 100 envelopes provided. On 9 Sept 2024 I can still create envelopes with up to 30 recipients, but today (13 Sept 2024) I can only create envelopes with 10 recipients. If I enter more than 10 recipients, a notification appears saying "The recipient limit on the envelope has been exceeded" and in the 11th recipient box and so on, "There was an error saving one of your recipients. Please try again." Kindly need your advice for this matter. Thank you all!

1
P
Newcomer
3 hours ago
B
Newcomer
Bruno GabrielNewcomer
asked in Identify
Docusign ID Verification simply does not work

Hi!We contracted the Docusign ID Verification to validate the face and document of our signatures.I opened a case in October/2023 and since then I have no response anymore. They know the problem exists but don't fix it.Any ideas? The first trials the verification entered a loop and now it takes 3 minutes to validate a face, which is ridiculous.

3
E
Newcomer
5 hours ago
A
Newcomer
aamaralbackNewcomer
asked in eSignature
This document is for demonstration purpose only.

I created a Powerform and is seems to be working but myself and the signers keep getting an email with Subject:   ***Test Document***Reminder: Please DocuSign: Dissertation Manuscript Signature PageEmail first line:  This document is for demonstration purpose only. Can anyone tell me how to fix this?

10
T
Newcomer
8 hours ago
M
Newcomer
michaellcwNewcomer
asked in eSignature
Default Docusign Template Recipient Behavior

I am trying to help a friend with the default Send to Docusign button within Salesforce. He has created the appropriate templates within Docusign along with the recipients,etc. However, upon selecting the standard Send to Docusign button within Salesforce, there are three recipients automatically added. He did engage a consultant to build this out but it isn’t obvious how this is setup. How do we remove the default recipients when it isn’t aligned to a specific template? Is there a default template somewhere that we can modify? Thanks in advance,Michael

3
Hengfeng Ge
Troubleshooter
9 hours ago
H
Newcomer
HeidiR.Newcomer
asked in eSignature
Is this a spam?

I’m not expecting any documents for my signature, but I just got an email that looks like it’s from DocuSign from dse_na2@bex.net   Is this legit? 

2
Hengfeng Ge
Troubleshooter
9 hours ago
M
Newcomer
monicaclaytonkwNewcomer
asked in Rooms
rooms

It seems Rooms has disappeared from my drop down. I tried rooms.docusign.com and  I get Page not found, Looks like the content no longer exists. Can anyone help me please

2
N
Newcomer
22 hours ago
A
Newcomer
AHCRNewcomer
asked in eSignature
Bulk Send Error DocGen creation failed

I am trying to do a bulk send but I keep getting this error on all of my entries.DocGen creation failed. DocGen creation failed.  One or more validation errors occurred.I used the template provided for the bulk send.Anyone have any insight in as to why this is happening?

3
A
Newcomer
1 day ago
U
Newcomer
UpstateYouthNewcomer
asked in eSignature
Error saving the scratchpad changes to the database

 Error saving the scratchpad changes to the database. can not send the letter for sign because of this error 

7
R
Newcomer
1 day ago
L
Newcomer
Lora DNewcomer
asked in eSignature
Bulk sent item

I sent a template to a bulk list of recipients. Some of those recipients no longer need to sign the document. How can I remove them without it affecting the other recipients that still need to sign? 

3
L
Newcomer
1 day ago
M
Newcomer
MalhawkNewcomer
asked in eSignature
changing email address after sending envelope.

I sent an envelope and one of the recipients email address was incorrect. The other recipient had already signed. Can I change that email address on the app? 

3
H
Newcomer
1 day ago
C
Newcomer
cvockNewcomer
asked in eSignature
Change text in single field based on drop down selection

I am looking to update a hidden (white text) field we use on the back end for document storage based on dropdown user selection. I need to use a single “Doc ID” field, the hidden one, so I’m not sure how to use conditional logic. The data label on my hidden field must be “Doc ID” for the next downstream action to take place. If I have multiple “Doc ID” fields, they will all have the same value. In the snip below, the user selects the document type they’re attaching in box 1 and I want box 2 to populate with the corresponding Doc ID. The “crosswalk for test” box shows user selections and Doc ID. Any ideas how to accomplish this?  

0
C
Newcomer
2 days ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have been using DocuSign for 3 years and I lost all the documents. How can I retrieve all the completed documents ?

I have been using DocuSign for 3 years and I lost all the documents. How can I retrieve all the completed documents ?

3
C
Newcomer
2 days ago
C
Newcomer
cheehwa2004Newcomer
asked in eSignature
How to track DocuSign signature but I was not registered for DocuSign when I initiated the signing process

I initiated a DocuSign process using my institute’s established DocuSign form but lost track of the signing process. Is there a way to track the signing process?  I have the envelope ID but I can’t track it because I was not registered for DocuSign at that time and the form was not saved in my account which I later registered with my email address. Thanks, JJ

3
A
Community Moderator
2 days ago
M
Newcomer
MeganNewcomer
asked in eSignature
Can email message have a hyperlink?

Can a hyperlink be in my templates email message? Any tips on how to do this will be much appreciated.

5
A
Community Moderator
2 days ago
P
Newcomer
Pawel RadwanskiNewcomer
asked in eSignature
Docuements dissapearing

hi guys, we have some issues with documents sent for sign offs and they disappear from signers view. Like they are telling me they see no docs I sent. Did someone observe the same? Or know how to deal with it?

7
N
Community Moderator
2 days ago
D
Observer
D.WoodObserver
asked in DocGen
Protecting / securing an image in a template

Hi there,  Is there a way to protect an image in a DocuSign template from being clickable / copied? It is possible with individual PDFs by using security settings, but I do not know how to do this with DocuSign template. For example, if we send out bulk letters that include a “signature” (an image) of an executive, we would like to ensure that image cannot be easily copied. We understand that anyone can take a screenshot and crop, but we would like to at least take the step of making it unclickable. Thanks in advance if anyone has figured out how to do this with DocuSign templates for bulk delivery.  

0
D
Observer
2 days ago

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