Core Capabilities

I would like to view a document still that was voided and then deleted to see what information was entered in the form fields and potentially shared with another signer. I found an envelope ID for the document in the Document and Envelope Retention Policy, but I cannot locate the actual document itself. How can I view the document? Thank you!

We are supporting a Human Resources process.  The routing includes the employee (signature), department head (signature), HR officer (signature) and a labor relations officer (delayed signature).  In a perfect world, only the employee and the HR officer would receive a completed copy of the envelope, as the others should not be retaining a copy.  Is there any way to design a template in ESignature to do that?

I’m trying to set up an envelope with multiple signature/initial fields in a single document for one person. However, during signing, the system requires the signer to authenticate and log in again for each signature or initial, which is very frustrating. Is there a way to authenticate the signer once at the start of the document and allow them to complete all signature/initial fields before finishing, instead of repeatedly asking them to log in and authenticate each time?Who has the authority to change this setting (if such an option is available), and would it still remain compliant with Part 11 requirements?Regards, Anil 

Hello community, We have been recently facing an issue consisting of our envelopes being massively blocked in quarantine or spammed by our recipients. Have you faced this before? If yes, what was the explanation/resolution for it?  Can you suggest a workaround -besides the SMS feature- that could make our recipients receive the envelopes we’re sending? -unfortunately it’s not possible to ask each one to check their quarantine and free up the blocked envelopes-Thanks dear community for your help, 

Good Afternoon,Does anyone know if you get charged for ‘Delivery Failure” envelopes and “Voided” envelopes or does it go directly by your contract?Thank you!

When i click on a link on our website to open a document, I am getting an error, “Something went wrong, try again later”. I just inherited admin of our Docusign account. Any ideas what this could be?

When can I start to test Demo account migration to Azure?  Sept. 1st?

How i can sign a document offline? When i have at longer time no connections.

I have a Personal account with a credit of 5 envelopes per month.I cannot find when the counting starts of this credit. Is this per the 1st of every month of per de date of the contract for example the 15th of every month?

If I have a document that needs to be signed by 3 different parties, and I don’t want the first signer to see the last signers information they have to fill in, is this possible to execute? 

Hi, Is there any possibility to add a validation or stop sending envelope if user try to send it for signature without adding Signature placeholder. Thanks,Sharath Reddy

Is there a way to tell which administrative user created an agreement rule in our eSignature account? Also, if a user creates an agreement rule, but we close that user’s profile when they leave the organization, does this affect any existing, enabled agreement rules they may have created?

HiBetween building Templates, creating Web Forms and then finding that some fields are / aren’t available I’m at a loss and hope someone can  - in plain english - help me! This is what I want…. Give a URL to a Sales Partner which they can share with their end-customerThis URL contains links to 2 documents that we need the end-Customer to review and acceptThe End Customer must also provide details like: Company Name, Address, Date Signed (agreed)Upon their acceptance, the documents are then sent to my company (to sign) When we and End-customer has signed, all 3 parties (Us, End-Customer and Partner) get a copy Is this possible and can anyone help guide me to any training / FAQs to achieve this? Many thanks    

Hello!We have a signing group that needs to be able to print and sign documents, but it appears that print and sign is disabled for signing groups. I have been unable to find a good explanation as to why, or how we can re-enable it. Is there a way to adjust this setting, and if not, what workarounds have others used? The best we’ve found so far is for signing group members to “assign to someone else” and assign it to themselves because then they can print and sign, but that creates excess clicks, emails, and a Docusign error screen to boot. Thank you for any help!

When a Recipient needs to sign with two witnesses and one of those witnesses needs to be corrected, it does not allow you to just correct the one witness, unless 1 of the witnesses has already signed. It automatically changes the second witness to the same as the first witness. Is this a glitch?

Hi ,How can i get a copy of the Certificate of completion

In web forms I would like to inbed a URL in a description in a field. 

Hello,I’m using a date field in CLM forms and I need the “dd MMMM yyyy” format, but the month name is always displayed in English (e.g., 30 September 2025).Is there any option to generate the date in a localized full format, so the month name appears in Portuguese (e.g., 30 de Setembro de 2025)?If not, is Docusign planning to support/translate localized date formats in CLM document generation?Thanks! 

Can I access admin dashbaord where we setup webhooks and integration keys from a business plan or do I have to buy a developer plan

Dear DocuSign Support Team,I hope this message finds you well. I am writing to request assistance with converting my current customer account to a developer account. By mistake, I initially created a standard customer account and purchased a subscription. However, my intention was to create a developer account, as we need to integrate your APIs into our site.Could you please help me with converting my existing subscription to a developer account? This change is crucial for our project as we plan to extensively use DocuSign APIs for our integration.Thank you for your understanding and support. I look forward to your prompt response.

I need to configure below:The download option is disabled while recipients are reviewing and signing the document, andThe download option is available once the document is completed (via the completion email or DocuSign portal).I used the following configuration as per the attached signing resource file guide<data name="DocuSign_SigningAllowDownload">false</data><data name="DocuSignComplete_AllowDownload">true</data>With this setup, the download option is correctly disabled during signing, but I still cannot see the download option after the envelope is completed.Could you please suggest the correct way to achieve this behavior? 

Hi - I’m looking for an efficient way to filter through Release Notes for changes that only pertain to the 21 CFR Part 11 product.  I searched through the chat function, and the instructions I’ve no doubt were AI driven weren’t helpful. Thanks in advance for your help!

The docusign Review and Continue Page is populating my company name 2X  

No matter how many times I do those trainings such as clm administration, implementation consultant, build workflows etc. I still don't feel comfortable and confident with DocuSign workflows and design solution knowledge is not as good as other architects in my org. Tell me how can I get personalized attention and robust training model to make sure I know DocuSign thoroughly to be able to develop things. 

My coworker is on vacation and I have a customer in to sign their docusign document in person.  Do I need to correct the envelope in order to collect the signature for my co-worker.  We have shared access.