Token needs to be updated every 8 hours after updating it



We have integrated Docusign with Salesforce for sending documents, we have one partner who is able to send documents just after the token is recently updated, however after 8 hours we get the the error message: attempt to reference an object: null30. Checking the debig logs it shows : getAccessTokenRequest|"System.HttpRequest[Endpoint=null, Method=null]"|0x37fc0b61

I have personally updated the token for other partners and they are able to continue sending envelopes after 8 hours and after the days pass, Ive seen if one of our partners dont send envelopes in a period of 30 days or more the token expires, we update the token and then the issue is no longer present as they keeping sending envelopes or using actively the tool.

I dont understand why this is happening every 8 hours. Not sure what we are doing wrong if I have followed the same steps to update the token facing no issue and now this happens unexpectedly.

Please advise, thank you

2 replies

Userlevel 3
Badge +11

Hello @Jorge.Manzano,


Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.


We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you have integrated Docusign with Salesforce, however, the system is requesting that the token be updated every 8 hours.


To better assist you can you provide the current version of the Docusign for Salesforce that you are using?


Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.


Let us know if you need further assistance.


Best regards,


Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Userlevel 3
Badge +11

Hi @Jorge.Manzano,


I hope you are doing well.


I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.


Best regards,


Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.