eSignature

Is there any way we can remove the expiration date set at the account level for docusigns? for the network fee project I’m having to resend all agreements every time they expire, and it’s causing a lot of extra work. I will still be able to choose an expiration date, but it will be further out than 30 days.

Hi,Are Docusign fields supposed to have solid white backgrounds during the signing phase? I expected them to be transparent and not cover up any of the form lines/text all the way through, but in my account as soon as I kick a doc out for signing all of the fields take on a solid white background which looks terrible and is concerning since they turn to the expected transparent upon full execution...when I sign something I want to look exactly like it did when I signed it.Is this a bug or some setting I can change? Screenshots below (read captions): Editing Doc in Room (all good)Preparing for signing, still good

Hi all,First post here so be patient with me :)I created a template a few pages long with signature and date of signing lines.The workflow is:Fill out form on web app Web app uses form data to replace text in a word file (agreement) and in turn, sends form data (recipient) and document to DocuSign to create envelope. The template is also set in code for use.Intended outcome:Client opens document, clicks to sign and date - job done.Actual outcome:Client opens document, nothing to click - no signature or date fields present.Envelope Inspection:Looking at the document in the created envelope, the signature and date fields are not there (although the template is applied). The document does not show page breaks in this view either.Manual Test:I clicked “Use” on the template, entered recipients and clicked next - signature fields are there

Dear community.I have created an envelope, as I usually do, and added recipients to sign a document. One recipient receives the email with the link to DocuSign to sign the document, but when he opens it, he is redirected to a login page instead of the document itself. This happens only to this specific recipient. Other recipients do not have this problem.Does anyone know what might be causing this behavior and how to fix it?Thank you.

On a certificate of completion, how can I verify (beyond all doubts) that a signer was/wasn’t in person signing a pin pad? This has become a legal matter in which we need to know if signer (which is now deceased) was actually present at the time.  

I created a document to sign, entered everyone’s email address and sent it. None of the emails have made it through.All of them but one are gmail addresses. I have access to the email logs for my email address that it was also sent toand I don’t see anything in the logs either successful or not.Please advise

Is there a possibility in DocuSign to send an envelope back to the sender so they could e.g. delete an uploaded document and resend the envelope after to every signer even if they already signed? We’re currently working with a workaround, voiding the envelope → copying it → resending it with the changes

Can someone tell me what the above message means?  is it just the disclosure that we wont see or does this negate the electronic signature all together.Total Nube here, any information would be appreciated. 

The last recipient in the chain receives a copy of the signed documents, however it comes across as separate items. Is it possible to have those bundled into a single PDF, similar to downloading the finished document into a single document?

Is there a way for the initiator of a Powerform to view the progress of that Powerform from within DocuSign.

After I enter my username and password I’m presented with the following - the same user twice. I don’t know why I have two users and I can’t distinguish between them. How can I merge them or delete them or, at least make them distinguishable. 

Scenario: We have mail-merged letter agreements (with their name and unique details) for our new hires to sign. Before they sign it, we need our director to sign each agreement via DocuSign.Question: Is there a way to send all the mail-merged agreements to the director for signature in one go, before DocuSign sends the letter agreement and another document to the new hires, who then receive their unique DocuSign envelope to sign?

In the past periods I received my contract from Deliveroo and I just had to accept the conditions and terms of the contract and sign it, but while I was filling out the contract I had a problem with a box where I had to accept the working conditions, the real problem is that it does not let me press on the box it may be a bag and malfunctioning system I tried to contact Deliveroo for this problem but I could not fix it, now instead when I enter to see the mik contract it tells me that it no longer exists and they ask me to contact you to have my employment contract, I kindly ask you to help me I have a 9-month-old girl and a dependent wife, I have not been working for more than a year, now I have opened the VAT number to be able to work alone with the Deliveroo team I still kindly ask you to be able to be able to start working my life is in great difficulty thank you salutier badhboun

Hi, does anyone know why I am receiving this error message when I try and upload a file:Error uploading TEST.pdf: DOCUMENTS_EDITOR:UNSUPPORTED_PDF_CONTENT

For an internal audit, I need information on who created specific users and when they were created.I have found the creation date, but I am struggling with the "who." According to information from DocuSign, I should be able to find out who created a user in the Audit Log. Unfortunately, that is not the case. I only find an entry when something has been changed on an existing user.Therefore, my question: Where and how can I find out who created a user?

Everytime I log in, Docusign shows me ‘help menus’. I got this, I don’t need to see it everytime.Its a busy one person office. That slows me down. Can we turn it off? Don’t need reminders EVERY time. See attached photoThanks,Clutter-bug

Users are unable to access the mailbox after it has been shared, even though access has been granted -Manage Access in DocuSign.

I have problem to get verification code via SMS I did update my phoneI checked my phone number and it's correct I checked with my phone connection provider they said my number didn't block any messages and messages not send from the sender (Docusign)My phone number code Thailand +66please solve this problem, thank you

My DocuSign demo account is not sending email notifications to signers for envelopes created. Despite everything worked fine earlier. There are no junk file issues, and i have configured all notification preferences according to solutions / documentation found. Are there any recent updates or changes to DocuSign Demo account settings that could effect Email notifications?Or Anything that i might have missed to set up notifications.Any Suggestions or solutions Would be greatly appreciated.Thank you!

There are two recipients who have communicated that they will not be signing the documents. I discussed this with my stakeholders, who told me that it would be OK to not have them sign the documents, and that I just need to place a textbox there with ‘Not Applicable’. To clarify, their names will be present in the document, but will not have their signatures. I attached a file where already one person is shown with ‘Not Applicable’. This was already the case before uploading the document to docusign. I would like to add the text 'Not applicable’ to the 2 empty ones as well. I tried to correct the file by removing the signature and date boxes and replacing them with text boxes, but then it would resend the file. For some reason, I also can't alter them by downloading and editing the PDF for some reason.Is there a more elegant solution for this perhaps?Robin

Looking to find out if anybody is using a regex patter for the numbers in a text box as a validation to only allow user enter max of 10 numbers but is still able to enter less than 10, without being forced to add zeros in front of it if the number is less than 10 digits. And is still able to complete the envelope. Thank you,  

I have been receiving reminders to sign a leasing document from an Apartment for nearly one year every week. I contacted them and they said they had done everything from their side but still did not work. How to address this problem?Thanks. 

Hi one of my witness not yet signed. When i have sent envelop he is not receiving mails from Docusign and he asked me to change email id. However in my envelop i am not able to update his email id. I am a free user and not using any paid subscription.  Is it because of free user limitation? 

For example, if there is a form that has 10 hard coded sections for wire transfers. 1. The sender would be required to fill out first 4 fields for as many wire transfer sections they will need from the recipient with a minimum of being at least first section up to 10.2.  The recipient would be required to fill out the last 3 fields in the sections that have data that was filled out by sender3.   If a section has no content from the sender, then the recipient does not have to fill out the last 3 fields in that section. Is there a way to ensure client fills out last 3 fields for each section the sender has data in the first 4 fields?    

Hi, we operate a bank and need to utalise the in person signing facility. Current process is as follows. Lender will generate documents eg application form or loan contract, print and have the customer sign in person.  We are looking to move to a model where we have a Kiosk Ipad fixed to the desk. The lender produces the documents required, is able to load into DocuSign and send directly to the iPad for the customer to signWhat we don't want the customer to have to do here is to log into their email accounts to fetch the link then sign. We would like there to be a way for us to directly send the documents to that specific iPad, say IPAD-25 or the iPad in a specific branch. We would also be open (but not preferred) to the idea of our staff logging into their DocuSign account to fetch the documents and present to the customer to sign.