eSignature

I have been having trouble with multiple and single signatory fields disappearing and not populating. I have spent hours trying to redo them I ended up sending just to the first recipient and the fields did not even appear?? What is going on??

Is the system down?  I can’t access a document sent to me for signature. It shows up in documents, but it doesn’t recognize it when I click on the document.

How do I add pages to an already established Template/ Envelope? 

Working on automating contract templates. Some elements may or may not be displayed due to the person’s hiring status. For instance, if Variable A = {Class 1}, we need to hide clause 2 in our document and all subsequent numbers must be adjusted. The best way to handle auto-numbering is to establish a list, but the conditions function does not allow this. Has the community found any workarounds? While I understand the solution might be “create a contract template for each iteration/combination,” I really don’t want to create or maintain 81 different templates for 1 of our 6 entities. Conditional logic should be designed to solve this. Cheers! 

I’m trying to sign a very important document. I already did the identification with IDnow and it was confirmed as completed. I can see in the certificate of docusign, that I passed the Identification process this morning. However, it doesn’t show my signature and if I try to sign again, it redirects me to IDnow advising “This identification for this Transaction Number has already been completed and cannot be restarted.”. It also didn’t forward the document to the next person in the signature order.  Is there a way to fix this? We already tried restarting the whole document but this didn’t fix the issue, the exact same problem happened again. 

My recipient is saying he is not getting the outgoing DocuSign email, it is not in his inbox or spam folder.  Can I send him a direct link to the document from my regular email?

Hello! Can non-registered DocuSign users receive and sign a document I send them, or do they have to register as a user with DocuSign first?Thank you!

I function as the Admin for our eSignature for Salesforce and am the connected user. However, I did not receive the most recent email from DocuSign “Reminder - eSignature is Migrating to Microsoft Azure” --- another user, who also has the administrator profile received this message. I cannot find in the settings where to list myself as the primary admin or a list serve to get these notifications that affect the integration. Any documentation on that?

When uploading a DOCX with a multi-level numbered list, it restarts numbering back to 1 every time it returns to that level of the hierarchy (see image 1 below). The source document has the numbering correct, and doesn’t include extra paragraph breaks (see image 2 below). My question is this: Does the new editor work with multi-level lists? Image 1: DocuSign’s editor Image 2: Source MS Word File (Formatting marks included) 

Hi, does anyone know why I am receiving this error message when I try and upload a file:Error uploading TEST.pdf: DOCUMENTS_EDITOR:UNSUPPORTED_PDF_CONTENT

Half way through a yearly subscription Docusign have removed authentication by SMS from my plan, which makes the business pro plan totally useless in my industry (legal).Has anyone else dealt with massive changes to a plan they’ve already paid for?I have sent so many emails and raised live chats, and ultimately I have been sent to ‘sales’ who have quoted a plan than costs four times as much. Its all very underhanded and I am wondering who else has been affected by this? For anyone researching using Docusign for their business as I did, consider I’ve lost pretty much a whole business day trying to resolve this, and the support is very sales based rather than trying to correct issue (reinstate the feature I’ve already paid for. 

I have dutily noted the time period between January 2026 and May 2026 to complete the migration of services for EU Production Accounts to Azure Infrastructure. Will we be notified as to when the migration is completed (even a global communication)? How can I, as a customer verify that we indeed migrated to Azure infrastructure? Thank You

I need to contact the support because the signing process of one of my files does not work. When I try to access the support chat here, nothing happens when pressing the button. There is also no html behind the button I could copy to another browser. It’s not working in Chrome (incognito & normal mode), Firefox, Safari  I also can not access any other type of support since I’m not a paying member. I also can’t log in to the support page, because first I’d need to open a chat - which is not working. 

Hello, I'd like to send bulk envelopes using shared access. But when I log in and try to send envelopes, I'm not given the option to send bulk envelopes.

Hello,Is it possible to download the completed documents individually rather than combined?I tried downloading them separately, but I still receive all of the signed documents together.  Best regards,Emad 

Jesus Christ…I just want to download a PDF File from a signed document that I need.There isn’t the option on the link itself, so I want to access it through my account, but I se NOWHERE where to do it to link my account to that said document, even if I use exactly the same email as for the signature.Also, I can’t seem to contact anyone from support, because anytime I click on contact / support, it disconnects me from my account.So I’m left here, with this community post. 

I have this use case:if i go on holiday or i am off for a while and i want to have a user or users to have access to my envelopes but not to all of them. only the ones that are in progress or just recently completed. i will require not only signing on my behalf but also to manage the envelope… Is there a feature from docusign that allows just that? i am aware of delegated signing but this is more than that.My understanding is that if i provide shared access, the person will be able to see my current and past envelopes…Thank youbrSusana 

I have opened a ticket regarding billing information update/ which should be a straight-forward case. But I am not getting any response for my comments or emails,Is there any option to escalate this case or at leasta direct contact to billing or telephone numbers I could reach out to (specially in EU region)? Thank you

Recently our In Progress envelope view changed. I don’t find it as user friendly as the old view and it is more time consuming to find the information/task I want. Is there a way to switch back to the old version?

The following module references resources that aren’t available either in the demo org or prod. https://dsucustomers.docusign.com/docusign-for-salesforce-administration/1735298/scorm/1dio1x91attca

Hello,I was able to create a custom branding for my application and to apply it to my envelopes.However I was wondering if it was possible to change the color of the loader (spinner), and the background.At the moment changing the: Header background, Header text, Button background or Button text, doesnt change it.Loader (spinner) Purple background 

Case 12989068 (date 29 Jan 2024) you billed me for an extra subscriptionCase 16246638 subscription cancelled for A01061472 (date 11 March 2025).  You attempted to bill CC in Dec 2025.  You actually  billed CC in Jan 2026.It is virtually impossible to contact Customer Support through your “support page”Please reimburse the money immediately.You have a good product but sadly very, very poor customer service - I could not recommend DocuSign to anyone.  

I purchased an annual subscription using a different email than the one above.  I received an order confirmation at the email address and my credit card was charged.  Now, I can not login to the account, reset the password, or get customer support.  My email account does not receive emails sent from DocuSign to reset the password or logon to the account.Why?

Hi, New to the forum, have an issue using the Template Builder. I’m wanting to add customer sender fields to a contract document, company name, address etc and can add these easily enough. The document however is text heavy and has paragraphs, bullets and tabulations. When very first loaded in, it looks fine. As soon as I start in the Template Builder, I loose that formatting and things become joined and/or our of line. I see mention of flattening/PDF’ng however unsure how that solves the problem when I’m wanting to add the customer fields as the Template Builder doesn’t support PDF format. Perhaps I can approach it differently or am missing another method? Thanks  

Hello,I'm working on integrating the branding feature with DocuSign, but I'm having trouble understanding why the DocuSign icon appears white in the emails I receive.On the DocuSign preview page, the icon displays in black. I'm using Outlook for emails and have already cleared the cache, as that might have been affecting this issue.