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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

6,583 Topics
21,357 Replies

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6583 Topics

Clarke_HairNewcomer

Workday integration and migration to Azure

Got the notice of the move to Azure and wanted to double check that since we are using Workday’s prebuilt integration to eSigniture, Workday will be handling any required changes.

383

1 hour ago

AnonymousNewcomer

asked in eSignature

2/4 Signers not receiving docusign envelope

I urgently need help. I have 2 signers who have not received their Docusign envelope. I have triple checked emails, changed email addresses, re-ordered the signing order, resent the envelope. They have checked their spam. The envelope is not going through. How can I resolve this issue asap?

224

2 hours ago

lexjax21Newcomer

asked in eSignature

URGENT: Assign Signatory Email Shared

If I use the assign signatory function, can other members listed as recipients or signers of the envelope see the email that’s been assigned? This is not including the Certificate of Completion that is generated.

5 hours ago

ShubhNewcomer

asked in eSignature

Prevent Users from sending documents which are not Template-matched in Docusign

Hi everyone,I had a few queries around the Template matching and general restrictions which can be applied to users. The users are Bank Staff sending out confidential and critical onboarding/contract documents to customers for their signatures.Can we prevent users from sending out envelopes with uploaded documents where the document has not been template matched, as-in a hard block? We’ve experimented with the Sending settings feature - “Require a template for all envelopes sent from this account”; however, bankers can still get around this by selecting ‘Advanced edit’ and adding additional documents to the envelope canvas which are not template matched, before sending them out.Is there any setting which blocks the ‘Send’ option when a document has not been Auto-template matched. For example, a banker has uploaded a document and it's not auto-template matched for legit reasons, can we prevent the banker user from sending out that envelope?Would love to receive feedback and options on h

345

5 hours ago

PCGNewcomer

asked in eSignature

How best to use AI to check completeness and accurary of forms prepared by Professional Advisor

I would like to use AI to check the completeness and accuracy of contracts prepared by Professional Advisors and then sent to my company for signature via their Docusign account.I need to ensure these Advisors, who work for different companies, each of which has its company-specific forms, have prepared the forms for my signature correctly and completely. Is there a preferred approach to accomplish this task BEFORE signing or can I only do it AFTER I have signed and returned the document and received a pdf copy of the fully executed contract in my Docusign account? Any guidance will be much appreciated.

6 hours ago

mate.Newcomer

asked in eSignature

Multiple Brands

My issue is that I have two companies and I want to send contracts through my Docusign account as two separate entities. I did some research and found I can do this by adding a second Brand to my account. Problem is, when I go to the Brands section, there isn't an option to add another Brand. I am the account administrator and I have the Business Pro Plan. Thanks in advance.

11094

7 hours ago

SergDubenkoNewcomer

asked in eSignature

Registration phone number issues (from Ukraine)

Hello!Many users from Ukraine face the problem of not being able to register due to an error in their phone.I know for sure that the phone number is entered correctly, the advice to enter the full number does not help.This applies to some operators from Ukraine (but not all).Is it possible to fix this problem? Or is there another way of authorization besides the phone?

346

7 hours ago

REHNewcomer

asked in eSignature

Form data disappeared when uploaded to DocuSign

The filled out fields in an uploaded lease PDF appear blank in docusign. Had to send via Adobe Acrobat. Can’t send a lease for signature if the fillable fields are blank. What went wrong? Must forms be filled out in DocuSign?

1 day ago

JDCovinoNewcomer

asked in eSignature

Envelope Limit will not reset

I seem to have hit a limit in envelope creation so upgraded my account and now envelope creation should be unlimited….I need to be able to keep testing/developing, how do I reset

2 days ago

David.beaulieuNewcomer

asked in eSignature

PreFill tabs always include White background

We build signing envelope via API. We often have multiple signers in our envelope and are currently signing sequentially. We use the TextTabs to put read-only text on the document. And, we are putting those tabs on the lowest order recipient. The tabs, in this case, have a transparent background and overlay nicely on-top of the document. Lately, I was asked to parallelize the signing process (i.e. send the document to multiple recipients at the same time). We tried a few things to make this work: Copy the tabs to all recipient. This caused issues since we were exceeding the Maximum number of tabs in an envelope (we have a lot of documents in our envelope). So, this option was not acceptable. Use the shared option on the tabs. When using shared, all recipients would see a white background on the tab. Even if required and locked were set to ‘true’. Use the global option “When an envelope is sent, write the initial value of the field for all recipients”. This was working pretty well for

2 days ago

gelkins4Newcomer

asked in eSignature

Can't find data label field in my template

Hello, I set up a template with Data Labels and have linked fields that automatically fill in duplicate information. I now need to edit the form, but the Data Labels section is missing from the menu on the right. Without it, I am no longer able to link fields. Any idea how to get access to Data Labels again?

8998

2 days ago

Paul SutherlandNewcomer

asked in eSignature

Taking money. from my account - no solution to stop

I am having money taken from my account monthly by Docusign - but when I log in with the same email I only have a free account. i cannot access support …because i have a free account!!! there appears to be no way to resolve this as i cant contact anyone - apparently this now amounts to several hundred pounds.

212

2 days ago

knaymieNewcomer

asked in eSignature

PowerForm asking for signer's email address

I have a unique situation where we have a PowerForm with a URL that any user can access to complete a docusign template. By default, its asking for a Username and Email address. For privacy concerns, we have users that do not want to provide an email address. Is there anything can be done to make the “Your Email” field Optional from PowerForm or Template? And/or remove the field all together?

474

2 days ago

Jagadeeshwar.karimillaNewcomer

asked in eSignature

Life span of the Signed Document

After completion of all the Sign Off’s, how much time the signed document would be available to view or download? Does the document have any specific time limit or life span in the DocuSign account for view and download?

132

2 days ago

sara.rosenbergerNewcomer

asked in eSignature

Viewing a Voided Document

I would like to view a document still that was voided and then deleted to see what information was entered in the form fields and potentially shared with another signer. I found an envelope ID for the document in the Document and Envelope Retention Policy, but I cannot locate the actual document itself. How can I view the document? Thank you!

212

2 days ago

rednetp4Newcomer

asked in eSignature

get rid of delegate screen

Can you get rid of this screen about adding delegates - it pops up every time i first log in and i have to close it down and restart docusign to be able to continue, its very annoying.

112

2 days ago

Zhu215Newcomer

asked in eSignature

Missing all documents in Docusign

When I logged into DocuSign this morning, I discovered that all the documents are missing from every folder, including Inbox/Sent/Drafts. Furthermore, the template shared from our headoffice have also become unlinked. My colleague has signed a document via DocuSign on 18 Aug 2025. I received the signed notification via email, however, when I clicked the "View Completed Document" link and logged into DocuSign, I received below an error message.+++Error Authnentication ErrorThe login information provided does not match the account for this envelope. Please try again and login with the same email address where you received this envelope. +++I have tried to use the search function but it was only shown 4 documents which are in Year 2022 and 2024. I have not used the mobile DocuSign app and have not changed the setting in DocuSign. Could you please kindly advise how to solve the issue? Thanks in advance.

112

2 days ago

mcurtisNewcomer

asked in eSignature

Replacing a documented in a completed folder

How do I replace documents in a completed folder? The wrong documents were uploaded.

WandaSheltonObserver

Please add Reminders to the History of an envelope,

664

2 days ago

DUserNewcomer

asked in eSignature

Do signers see all contracts or only their own?

Hi, If I upload multiple contracts for multiple signatories in one envelope, can the signatories see all the uploaded contracts or only the one they need to sign?Practical example: person 1 must sign contract 1, person 2 must sign contract 2, person 3 must sign contract 3. I always specify the specific field where each person must sign.When they receive the link to sign, will person 1 also be able to see contract 3 or only contract 1 where I have marked the field where they must sign? Thank you!

Dolfan2751Newcomer

Got a action required Pending :$585.88 . I did not sign anything and its saying complete. It will not let me open it so i have no idea what that thing is. Any help please.

223

2 days ago

ksickingerNewcomer

asked in eSignature

Cannot login to docusign support to open a new ticket

When i go to https://support.docusign.com/s/contactSupport?language=en_US and click on Open a Support Case, and then select eSignature, I login with my account info but am then brought to a screen that says “Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios, contact DocuSign Support for assistance.” My account is not new. My account was created in 2016. This happens on every browser i try. In a private browsing window, too. Can someone assist me with being able to open a support ticket, please??

38915

2 days ago

TAANewcomer

asked in eSignature

I have selected 2 check boxes as a group. I need to allow only one to be selected

I have selected 2 check boxes. I have added one check box, clicked on the + sign and created a group. I have selected “Select only one” under the validation tab. When I send a test, it allows the signer to select both check boxes in the group. I have also tried selecting “at most one” under validation and the same thing happens.

3 days ago

123bdb321Newcomer

asked in eSignature

(Powerform) New version does not require applicant's name/email before starting the form, but the old version did. Cannot figure why.

Hello - on a prior/older version of a template that is accessed through a powerform, the person accessing the form is prompted to input their name/email (which is used to notify them to sign if they stop halfway through).A new version of the form, I created and matched the settings on it to the prior version. But the user is no longer prompted to enter their name/email. They are prompted to acknowledge the validity of esignatures, and at the end of the signature process they can download a copy of the signed document, but the signer’s esignature is not being collected. I want that, and hoping someone can point me to the right place. Thank you in advance.

3 days ago

JaacfilhoNewcomer

asked in eSignature

Docusign software icp não instalado

When installing PKI Docusign, the platform still does not identify the presence of the software on the machine. And I also tried to sign using the alternative method you have on your website, I have suppliers who send me contracts to sign from docusign. Is there anything that can be done to solve my problem?

26216

3 days ago

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