Get Started
- - Get Inspiration
Groups
Events
Ideas

Home
Community
Core Capabilities
eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

4,711 Topics
14,161 Replies

When you subscribe we will email you when there is a new topic in this category

4711 Topics

Recently Active

Most Replies Most views Newest First

Lindsay.RothfeldDocusign Employee

published in eSignature

What kind of template do you need help building?

Are you struggling to build a template or unsure where to begin? Community member and Docusign expert @sofian_solusign is leading another workshop on Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building of a Non Disclosure Agreement. Register to attend next week’s session and tell us what type of template you’re looking to build. Register here. And if there are other topics you’d like covered in an Ask the Expert session, let us know in the comments 👇

920

1 month ago

Kimberly.FieldsObserver

asked in eSignature

edit

I am trying to edit a completed document. How do I do this?

4 hours ago

htuNewcomer

asked in eSignature

RE: Hidden text

Hello,While I’m able to enable hidden text for a document with multiple signers, I am not able to un-masked the hidden text so that it’s displaying on the original, signed document. When I used the “Form Data” the hidden text is displaying as a separate document, which is not what I’m looking for. I need to be able to see the hidden values on the original document and be able to print out or download for auditing purposes.Can you please help?Thank you!Hoang

4 hours ago

Taf.MNewcomer

asked in eSignature

How to validate a physical document supposedly sent from DocuSign?

If in theory someone received 5 of the same documents physically, in printed form, with each being signed in ink and each document having a unique DocuSign Envelope ID contained in the document, how do you verify the validity of these documents? Is there a DocuSign envelope ID checker somewhere that you can lookup the envelope ID and confirm the ID matches to the original electronic document? What if no email or link was sent and only the physical copy, is there a way to ensure these are valid?

4 hours ago

DonelleNewcomer

asked in eSignature

Comb Of Text Field Support

Hello,We have a pdf file created in adobe with a textfield that has property set called “Comb of” that is used to stretch the data to fill the entire width of the text field. After this file is uploaded and signed in Docusign the data in the text field doesn’t stretch like it suppose. Is this something supported? Adobe text field property: Before Upload: After Signing:

12 hours ago

IgrierNewcomer

asked in eSignature

Envelope Type Feature

For the envelope type feature, is there an option to customize the list or to assign a specific envelope type to an existing template?

12 hours ago

dvincepNewcomer

asked in eSignature

Extra envelopes only

Is it possible to just order more envelopes in the annual standard plan without ordering a seat being included? I am the only user so the extra seat is not needed and causes problems at the annual renewal period. And is it possible work with sales to set up a plan to buy 125 envelopes for the year with just one seat?

13 hours ago

ChanPropertyNewcomer

asked in eSignature

Document in Docusign is just a blank document

I have filled out a rental application ( I have done this 100’s of times over the past 10 years) to be signed by a prospective tenant. I have placed the text into the lease agreement as I have done for many times (names, dates, rent, deposit amount, etc). When I sent the document out for signature...the lease agreement is blank...as if I didn’t input any fields.

14 hours ago

SKellnerNewcomer

asked in eSignature

Electronic Signature on a document I did not sign

I was presented with a completed document that shows my electronic signature (generic one) but I did not sign the document. Is it possible for the sender to just put in my signature and say that I signed it?

14 hours ago

MaxAndersonNewcomer

asked in eSignature

Adding parent/guardian signature line to powerform?

Hello - I’m the volunteer coordinator for an animal shelter. I’m trying to integrate DocuSign as a more efficient way to collect signed waivers from our volunteers. Many of our volunteers are high school kids in need of community service hours. I’m not super tech savvy so I’m struggling with figuring out how to add a parent/guardian signature for our under 18 volunteers. Is this possible within DocuSign? I’m using powerform so that within the body of the email we send to our applicants, I can include the link as opposed to attached a Word doc to the email.

14 hours ago

MatsNewcomer

asked in eSignature

Where is the sup00rt?

No one to chat with or no one to talk to.How to get it?

14 hours ago

adria.bertschNewcomer

asked in eSignature

Document Visability

I am wondering if there is a way to have only 1 document in my envelope template be CC’ed to someone. Example: I have an intake packet with many documents in one template (that gets sent as a single envelope to multiple signers). I need a copy of only one of the forms (documents) sent to a program director at the completion of the entire envelope. I do not want this person to get a copy (or be able to see) the information provided in the other documents in the envelope (template). Is this possible?

14 hours ago

BCrary38Newcomer

asked in eSignature

Service Agreement Template

Hello! I am very new to DocuSign, and have successfully created my first template for a very simple release form. I am currently working on a more complex form (our primary use for DocuSign). This is a multi-page document; page one is very simple customer data such as name, address, account number, contract effective date etc. The second page that outlines the actual service specs is where I am struggling. Previously the document was set up as a fillable PDF document with drop downs & radio buttons to make selections, input quantity, dollar amount/rates, and auto sum the rates etc.Hoping to be able to set the document up as close to how it was in Acrobat, additionally, is there a way to lock fields from being moved by the team member pre-filling the document prior to sending to the customer?

14 hours ago

MalhawkNewcomer

asked in eSignature

changing email address after sending envelope.

I sent an envelope and one of the recipients email address was incorrect. The other recipient had already signed. Can I change that email address on the app?

14 hours ago

Ashley BischoffNewcomer

asked in eSignature

How to Add permission to Share Template to users profile

Does adding permission “DS Template” automatically give users the option to Share Templates. I ask because I don’t have this option: Select the level of access for the user.Select User Permissions. At the Template dropdown, select Create or Share.

14 hours ago

David JNewcomer

asked in eSignature

Agreement Template Builder breaks multi-level numbered lists

When uploading a DOCX with a multi-level numbered list, it restarts numbering back to 1 every time it returns to that level of the hierarchy (see image 1 below). The source document has the numbering correct, and doesn’t include extra paragraph breaks (see image 2 below). My question is this: Does the new editor work with multi-level lists? Image 1: DocuSign’s editor Image 2: Source MS Word File (Formatting marks included)

14 hours ago

SigSciNewcomer

asked in eSignature

PowerForm Signer Information

I have a PowerForm that requires multiple signatures. The user needs to sign the document first, followed by their supervisor (whom they need to specify). The user fields are enabled when they open the PowerForm, but they are locked out of the Supervisor fields they’re supposed to fill out. I tried making the user a “specify recipients” person, but the issue persists.

14 hours ago

JHG999Newcomer

asked in eSignature

Security code problem

Docusign will not accept security id provided with email announcing doc to sign.

14 hours ago

Petra KuhnNewcomer

asked in eSignature

Searching for envelope with only search-criteria is "Envelope-ID"

As an administrator, I need to call up an envelope and only have the envelope ID as information. Where do I enter the ID to search for this envelope?

14 hours ago

Zoe BeeNewcomer

asked in eSignature

remove VOID watermark?

HI, there. Pretty sure I know the answer to this one, but is there any way to remove the VOID watermark from voided envelopes? Or to download a previous version of the agreement - before it was voided?Thanks, Zoe

15 hours ago

KerrySiddharthaNewcomer

asked in eSignature

Can't change signature

I’m about to pull my hair out because I’m trying to allow someone to use my computer to sign a document and even though I’m not logged in, the document automatically uses my signature and won’t give the option of choosing a signature. I’ve tried different browsers, different computers, cleared all the signatures in my docusign account, added her signature to my docusign account, in google I cleared my cache, cookies, autofill data, signed out, signed in to a different account - really - everything I could think of. My name/signature info must be attached to the document somehow and I don’t know how to un-attach it so she can sign her name on the document. It’s strange though because the document isn’t designed to be signed by the person who creates it, it’s designed to be signed by the person signing up. I didn’t create the document, it’s generated when I fill out the registration form through my company website. I’ve never had this happen before and I’m so frustrated I want to sma

17 hours ago

janellebNewcomer

asked in eSignature

muliple brands add on

Hello, I was wondering what the cost of adding the multiple brands to the docusign business pro account. I have two businesses that I would like to be able to use my one docusign account with. Thanks so much, Janelle

17 hours ago

MartaObserver

asked in eSignature

Voiding fully signed enevelope

Hello,could I please get advice how to Void fully signed envelope.many thanks,Marta

17 hours ago

Blanche CampbellNewcomer

asked in eSignature

Edit phone # for code access

How do I edit an advisor phone # that was entered wrong for the access code? when I try and edit the docusign, I get a message that editing will cancel the original and I will have to resend. The client has already signed and all I want to edit is the ohone # for the advisor signature.

17 hours ago

Bill RobinsonNewcomer

asked in eSignature

Classes completion dates

How to see classes completion dates

18 hours ago

Page 1 / 189

Badge winners

Brett Skidmorehas earned the badge 1st Question Posted
Taf.Mhas earned the badge 1st Question Posted
Estratega NoCodehas earned the badge 1st Question Posted
Donellehas earned the badge 1st Reply Posted
Paul.Yhas earned the badge 1st Reply Posted

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.