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AshleyMarin
Docusign Employee
AshleyMarinDocusign Employee
posted in ServiceNow
Are you joining the webinar Tuesday, Aug 27th, 8am PT to learn more about Docusign + ServiceNow?

Register HERE!Transform scattered processes into cohesive, automated workflows. With Docusign integrated in ServiceNow, you'll drive down expenses and ramp up efficiency, creating a streamlined system of action that spans your entire organization. Join us as UCare Minnesota shares how they cut their processing time in half!

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AshleyMarin
Docusign Employee
25 days ago
C
Docusign Employee
Community UserLegacy User
asked in ServiceNow
ServiceNow - DocuSign integration - Employee Document Management. No email send out when envelope is created.

Hello community,When a process is started in ServiceNow via the automated document creation tool and send over to DocuSign via API integration, the envelope is remaining in waiting for others- But, no email is being send out which would allow the assigned to user (Document signer) to open the envelope and sign. We used the following envelope: https://demo.docusign.net/restapi/v2/accounts/10316998/envelopesAnyone an idea why this is the case? Note: This is a connection with the demo instance of DocuSign, not the live instance. In the past it was working for pdf templates, but not its not working for HTML templates being send out. Envelope is created, document and process steps displayed in the right way but not no email send out. Many thanks.

1
C
Docusign Employee
2 years ago

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