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Find answers to your ServiceNow integration questions.

  • 6 Topics
  • 3 Replies
6 Topics
Ashley.Rummel
Docusign Employee
Ashley.RummelDocusign Employee
posted in ServiceNow
ServiceNow eSign Spoke Update

Do you want to connect ServiceNow workflows with Docusign eSignature? If so, now is the time!We are happy to announce the released a major update to the Docusign eSignature Spoke and release v4.0 on ServiceNow store. Notable mentionsAdded action to generate embedded sending views Added triggers for Docusign events that will show up in the “triggers” section of the flows to allow for no-code experience for bidirectional integration. Please note that triggers are a newer way for incoming integration over the previous scripted REST API based integrations.

870
Ashley.Rummel
Docusign Employee
S
Newcomer
SbhuvanNewcomer
asked in ServiceNow
Send Parallel Signature requests to same Role Name/ Recipient Id using routing order

I have a template created with 5 recipients / role names (no emails and no names are mentioned) and respective tabs are assigned on the template like Name, signature, Date signed to all those. Have a signing order mentioned for those recipients I have a integration with servicenow. Servicenow Docusign espoke has an action called Add Recipient it will take Role Name , Recipient ID ,email and name as inputs and add recipients. I have to add multiple users as recipients for one Role name. For example :Role Name : Event Approval I have to send this approval to 3 users and need signature from anyone of those 3 users. If one approves, will remove other recipients from the envelope as I cannot mark the status as void for individual recipients.The problem I am facing is everytime i add a recipient with same Role Name , Recipient Id and routing order  Docusign is not considering it as parallel approvals and assigning the signing order correctly. Please see the screenshots. How to achieve this,

622
N
Community Moderator
Ashley.Rummel
Docusign Employee
Ashley.RummelDocusign Employee
posted in ServiceNow
The NEW ServiceNow App is now available in App Center-- Let us know what you think!

Check out the new ServiceNow App on App Center and let me know what you think! What else do you want it to do? How are you going to use it?

360
Ashley.Rummel
Docusign Employee
B
Docusign Employee
Ben.KurzmanDocusign Employee
published in ServiceNow
Docusign and ServiceNow HR Service Delivery

Hey everyone! I am really excited to share this awesome article about how you can deliver a unified work experience by integrating Docusign with ServiceNow HRSD. This is a great way to streamline all of your HR operations and save your team valuable time. Contact your Docusign account rep or comment on this post to learn more. 

1440
B
Docusign Employee
Ashley.Rummel
Docusign Employee
Ashley.RummelDocusign Employee
posted in ServiceNow
Are you joining the webinar Tuesday, Aug 27th, 8am PT to learn more about Docusign + ServiceNow?

Register HERE!Transform scattered processes into cohesive, automated workflows. With Docusign integrated in ServiceNow, you'll drive down expenses and ramp up efficiency, creating a streamlined system of action that spans your entire organization. Join us as UCare Minnesota shares how they cut their processing time in half!

550
Ashley.Rummel
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in ServiceNow
ServiceNow - DocuSign integration - Employee Document Management. No email send out when envelope is created.

Hello community,When a process is started in ServiceNow via the automated document creation tool and send over to DocuSign via API integration, the envelope is remaining in waiting for others- But, no email is being send out which would allow the assigned to user (Document signer) to open the envelope and sign. We used the following envelope: https://demo.docusign.net/restapi/v2/accounts/10316998/envelopesAnyone an idea why this is the case? Note: This is a connection with the demo instance of DocuSign, not the live instance. In the past it was working for pdf templates, but not its not working for HTML templates being send out. Envelope is created, document and process steps displayed in the right way but not no email send out. Many thanks.

1511
C
Docusign Employee

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