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Find answers to your Authentication questions.

  • 30 Topics
  • 67 Replies
30 Topics
J
Newcomer
jloucksdevNewcomer
asked in Authentication
1Password manager extension causing Application Error

Hello, While doing user testing for a client I came across a bug on the docusign platform, specifically in the Firefox browser when the 1Password extension is enabled. The password manager seems to be blocking users from fully completing their account set up with Docusign. session transaction ID b055adb1-64a6-4592-95f6-868a8f9b8d8f and the steps to reproduce this error. Steps in Firefox browser (regular or private browsing, with browser cache fully cleared): Docusign account activation by following the generated link in email inbox Set password for Docusign Account → when the login button is clicked, 1pass redirects the user to the Application error message rather than the successful Docusign login page. This process works in Chrome with 1password extension installed Any advice on how to get around this bug (without disabling the extension) would be greatly appreciated.

651
S
Newcomer
M
Newcomer
mxxkNewcomer
asked in Authentication
What exactly does the siteid claim in an id_token indicate?

Docusign account URL is account-specific According to https://developers.docusign.com/platform/api-endpoint-base-paths/, the {server} value (which determines the base URL for several Docusign APIs) is specific to a Docusign account: The Account Base URI section of the Apps and Keys page. This is confirmed by the structure of the /oauth/userinfo response, where the base URL can vary per account. For example: { "sub": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "name": "First Last", "given_name": "First", "family_name": "Last", "created": "2015-08-13T22:03:03.45", "email": "first.last@example.com", "accounts": [ { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": false, "account_name": "Example Europe Ltd", "base_uri": "https://eu.docusign.net" // Account 1 base URL }, { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": true, "account_name": "Example Corporation", "base_uri": "https://na3.docusign.net" // Account 2 base URL } ]} What about the siteid claim

160
M
Newcomer
S
Newcomer
SerjioNewcomer
asked in Authentication
Server error on /oauth/userinfo

Hi!I’m trying to make API calls according to this how-to article https://developers.docusign.com/platform/auth/authcode/confidential-authcode-get-token/ But I’m stuck on “Step 3. Get your user's base URI” - the https://account-d.docusign.com/oauth/userinfo url always response with: { "error": "internal_server_error", "reference_id": "d63dceae-72c6-4d27-9218-3b0fd58b2c30"} Authorization header is added as described in the docs - Bearer somelongCode......Provided IDK why it’s happening because I’m able to get Docusign access token from step 2 - that’s means that credentials set properly. So what I’m doing wrong?Thanks!

1060
S
Newcomer
V
New Voice
versatilevatsNew Voice
asked in Authentication
When to use JWT Grant

JWT Grant I am new to Docusing and was going through the documentation. I stumbled upon the Authorization Grant of the Platform 101 docs, and read the above excerpt. Can anyone clarify what does this mean If you use a single login for all users in your integration, you should use JWT Grant. Using single login for all of the integration users mean what? Does that all follow the same login/signup method or the same credentials?

752
V
New Voice
W
Newcomer
waynemotNewcomer
asked in Authentication
Failing auth code grant after login

An Ruby on Rails application that I support is failing to send an envelope after the login/consent-grant step in the flow diagram. I receive a response to my callback URL with a ‘code’ parameter set: https://elided-host.edu/auth/docusign/callback?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwCAQhCGVSDdSAgAgM6WzVUg3UgCAD4nwjoJTdpMt_Th1QcGWaMVAAIAAAAYAAEAAAAFAAAADQAkAAAAZmQxZjg5YjItNjZkNi00MGRlLWFhYzctNGFhMTgzNzBlOTY5IgAkAAAAZmQxZjg5YjItNjZkNi00MGRlLWFhYzctNGFhMTgzNzBlOTY5MACAQhCGVSDdSBIAAgAAAAsAAABpbnRlcmFjdGl2ZQcAAABtYW5hZ2Vk.EIkNnGHh1iLCYF1i5JXeyfzU26B7Fx5bJao7X1_3WSJ-N56AoFAy8JA3MLbEWjWtesbXWXplU5HkIN9TyGWYqdwplswU6ai2F5pWnHy1ntHXJr-p2OFGSb7UApcMU4l2Bd-hx3TITt4zgz-YpEfJ6aZT1xoFrkhNFsrwyjpS7LbmGXLxbIKiv61rVi-09l1kem0-V8CufYuaQusnOKWIwlSCSpLXttRumLR4MUGLdTJ5AHEO5LXuKejdojD-M-P9iiTP8VRjnVSp50zi31vLeK6ghyT_ZQEeTs7aqoXIT8afi945JEExuLsIBURdQkIoQLqU0N_jftccaQlGm-YgzA&state=3066440d77f347fa1c1096f597dee488c55609163cc571f2 T

341
JohnSantos
Valued Contributor
P
Newcomer
paritoshmehraNewcomer
asked in Authentication
Mulitple GUID for one app

Hi,I have 1 app which is created by a user whom left the organisation and now the problem I’m facing is the app doesn’t work with my GUID (User Id) it’s asking for old GUID (user id) who created the app. Is there any way we can manage this situation. shift the app to mine guid?

260
P
Newcomer
R
Newcomer
rahulmishra179Newcomer
asked in Authentication
Docusign JWT AUthentication

Hello Everyone, I am getting this error java.lang.RuntimeException: java.lang.ClassNotFoundException: com.sun.ws.rs.ext.RuntimeDelegateImpl when i try to execute OAuth.OAuthToken token =apiClient.requestJWTUserToken(clientId,userId,scopes,rsaPrivateKey,expiresIn); please give solution so that i can proceed withe the integration. Thanks in Advance.

1126
A
Docusign Employee
V
New Voice
vashuNew Voice
asked in Authentication
Retrieving access token using JWT flow failing "user_not_found"

Hello members, I'm encountering an issue while generating an access token using the JWT flow in PowerShell. Initially, I thought it might be a simple fix, but I've been troubleshooting for several hours without identifying the root cause. Here's the situation: I'm using a PowerShell script to generate a JWT assertion and then use that assertion to retrieve a temporary access token. Unfortunately, my request is failing. For comparison, I generated a JWT using JWT.io with the same private and public keys, and it successfully retrieved an access token. I've verified that the structure and payload of both tokens appear similar(Check below, same iss and sub) Working Failing At this point, I'm unsure what I'm missing. It could be a minor configuration error in my script. I'd appreciate any troubleshooting suggestions you might have. Please let me know if you require any additional information. Thanks, Sachin Vashishth

1711
S
Docusign Employee
S
Newcomer
SandhyaNewcomer
asked in Authentication
Invalid Grant - "no_valid_keys_or_signatures"

Hi, I am new to Docusign and facing an issue with access token being generated. The previous developer had integrated Appian with Docusign to send envelopes and the integration was working successfully till some time ago. Strangely, the integration is working well in both TEST and PROD. environments but failing in DEV. I am getting the error as “invalid grant”. The code and the keys are the same across all three environments except for the userId which is environment specific. I am using an Appian function to return the JWT token. Can anyone advice how to resolve this issue? TIA createdocusignrsajwttoken( /*externalSystemKey:*/ cons!DSC_SCS_KEY_DOCUSING_RSA_PRIVATE_KEY, /*iss:*/ cons!DSC_INTEGRATION_KEY, /*alg:*/ cons!DSC_ENCRYPTION_TYPE_RS256, /*typ:*/ cons!DSC_HEADER_TYPE_JWT, /*aud:*/ cons!DSC_AUTH_AUD_URI, /*scope:*/ joinarray({cons!DSC_SCOPE_SIGNATURE,cons!DSC_SCOPE_IMPERSONATION},cons!DSC_REQUEST_SCOPE_SEPARATOR), /*exp:*/ 60000, /*sub:*/ ri!userId )

6674
S
Newcomer
2
Newcomer
21DeeptiNewcomer
asked in Authentication
Not getting consent page for Authorization Code Grant

Not getting consent page for Authorization Code Grant sample, trying with console sample java application. getting com.docusign.click.client.ApiException: Error while requesting server, received a non successful HTTP code 400 with response Body: '{"error":"consent_required"}'

1993
Michael.Rave
Docusign Employee
E
Newcomer
ericwu-bluefleetNewcomer
asked in Authentication
Can I have multiple production application keys from multiple companies?

I represent an ERP from which my customers (Business) will emit signable documents. Currently, if my customer requires a Docusign integration, we ask them to create an appdemo account so that we (, logging in with their credentials, ) can create and configure the App & Key credentials, security settings, etc. Then, when the tests are finished, they have to provide another (this time, paid) account so we can link it with their previous development account. My intention is to create the App & Keys from my Docusign enterprise account for each of these customers whenever they require a Docusign integration. Then, when I finish the mandated 20 integrated tests, I would send them the OAuth link so they can login and authorize using their subscribed account. By doing that, I intend to keep all integration keys my ERP uses in a single, managed, account. Is there an issue here? Should I not be doing that? Is this behavior expected? And if not, what are the alternatives?

544
E
Newcomer
R
Newcomer
RyanTranNewcomer
asked in Authentication
Error: Access token with Authorization Code Grant

I’m trying to get the access token. URI: https://account-d.docusign.com/oauth/token header Authorization: base64 encoded of integration and secret. body grant_type: authorization_code code: Code from the auth response. But I got the reply { "error": "invalid_grant", "error_description": "unsupported_grant_type"} Any idea what I’ve done wrong?

2892
R
Newcomer
R
Newcomer
RadhikaNewcomer
asked in Authentication
Error code : badrequest Response :{"error":"invalid_grant","error_description":"unsupported_grant_type"}

Hello, I am developing an integration from Workday to DocuSign to pull the completed documents into Workday. I am getting following error when trying to authenticate to the endpoint - https://account-d.docusign.com/oauth/token to get the access token Error code : badrequestResponse :{"error":"invalid_grant","error_description":"unsupported_grant_type"} I have the following Grant type which works fine in Postman. In addition to grant type, assertion key is generated which is passed along with grant type in Workday assertion=@{props['jwt.assertion']}&grant_type=urn:ietf:params:oauth:grant-type:jwt-bearer Postman:

3301
Renan.Araujo
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Authentication
We bought an account form docusign. we cant able to create apps or integration key in API and Keys.

We bought an account form docusign. we cant able to create apps or integration key in API and Keys.

755
Renan.Araujo
Docusign Employee
S
Newcomer
SaravanaNewcomer
asked in Authentication
Facing Issues

Hi I am facing these kind of issues { "error": "invalid_grant", "error_description": "no_valid_keys_or_signatures" }in jwt token to get Access tokeni give prpoer integration , secreat and private key but facing same issues so, how can i solve that oneSo any one have a sample application for jwt grant type , please send as the zip format

1564
Renan.Araujo
Docusign Employee
V
Newcomer
VeerabhadraNewcomer
asked in Authentication
Error while requesting server, received a non successful HTTP code with response Body: {"error":"invalid_grant","error_description":"user_not_found"}

Error while requesting server, received a non successful HTTP code with response Body: {"error":"invalid_grant","error_description":"user_not_found"} getting in preproduction

1771
Renan.Araujo
Docusign Employee
R
Newcomer
Raphael DeveloperNewcomer
asked in Authentication
Help with error: 'invalid_grant', error_description: 'no_valid_keys_or_signatures'

My integration was working fine, but now I'm getting the following error: error: 'invalid_grant' error_description: 'no_valid_keys_or_signatures' Has the Docusign integration undergone any updates that I need to fix in my application? Everything was working fine, and the documentation doesn't have clear information about the error. This is the function and the error response when accessing results from: const result = await axios.post(https://account-d.docusign.com/oauth/token, { grant_type: "urn:ietf:params:oauth:grant-type:jwt-bearer", assertion: token }); **The token was generated correctly with no errors using the following code and using the private key generated in the application.** It seems that everything is okay with the token. It has an exp field and other fields are valid. { "iss": "e928cdc2-424f-4f40-a5f0-a9de31184d91", "sub": "d19b282f-a65c-4302-b08e-3ea5cd7e3167", "aud": "account-d.docusign.com", "iat": 1711921494, "exp": 2532368131, "scope": "signature"} Code:try { let

3360
R
Newcomer
V
New Voice
vashuNew Voice
asked in Authentication
Pick right authentication type (Auth Code/ Implicit/JWT)

I'm constructing a low/no-code application on the Microsoft Power Platform that integrates with DocuSign. However, I'm a bit uncertain about selecting the appropriate authentication type for the application setup. Essentially, our frontend operates on PowerApps, and Power Automate serves as the integration layer to communicate with the DocuSign API. Given this setup, which authentication type would be the most suitable choice for DocuSign?

572
V
New Voice
A
Newcomer
Alex FlorinNewcomer
asked in Authentication
How to switch the account envelops are created under?

Hi, I have successfully setup our app integration in the demo environment using my developer account. I am using JWT Grant authentication with the app using my developer account for impersonation. After testing the app using my account (created envelops, got emails for sigs, etc.), I then created another developer account for our Compliance Manager as ultimately the app and all the created envelopes should be under her account. I successfully revoked my authorization grant of the app and use her account to re-grant authentication to it and also switched the impersonation user ID in the App from my ID to hers. It is her User ID that is now used to obtain the access token in the App. The app does show up under her developer account now. The app is successfully creating envelops and the emails correctly show her name as the sender. However, all the envelops that are been created by the App using her account for impersonation still show up under my account (under the Manage tab). I can sha

622
A
Newcomer
Z
Newcomer
Ze Mauricio ContiNewcomer
asked in Authentication
Token

How to acquire a token?

281
Vinicius.Rodrigues
Docusign Employee
C
Newcomer
cswicegoNewcomer
asked in Authentication
Urgent: I am taking an API class on 3/28 I added my gmail.com account in developers demo trouble accessing my company accounts

Team, I wanted to get a head start on setting up a developers account for an API class I am registered for. Set up succesful but know I cannot access my companies demo account. I logged out of the gmail demo. Every time I access it has that info and goes straight to enter your password. Its not letting me change the email. Any help would be appreciated.

352
Michael.Rave
Docusign Employee
P
Newcomer
PraveenNewcomer
asked in Authentication
Redirect to documents tab from SSO login

I Implemented SSO login for DocuSign from salesforce using connected app and identity providers. Now I want to navigate to draft documents page in DocuSign after successful SSO login. I dont know whether it works or not from connected app in salesforce. Can anyone help me with this concern? Thanks in advance

354
P
Newcomer
J
Newcomer
jekinsNewcomer
asked in Authentication
Authenticator App - Recovery Codes

So, I’ve enabled a 2FA authentication app for my DocuSign account, but I’m not getting any recovery code or one time use codes in the event I lose my phone or get locked out of my authenticator. How do I get these codes for my DocuSign account? I have one time use codes for all other sites and keep them locked in a safe for security. Thanks.

381
S
Docusign Employee
C
Newcomer
cswicegoNewcomer
asked in Authentication
Client ID

I am trying to understand how to create a JWT Grant for Monitor. I have limited knowledge of API’s. Using the documentation from DocuSign I have all requirements except the last. Prerequisites Depending on your SIEM, make sure you have: Integration key RSA key JWT token and access token as described in the How to get an access token with JWT Grant authentication page. How do I find my DocuSign client ID, Scopes, redirect for the moment, I am using http://www.localhost.com & I have an Integration Key

1321
C
Newcomer
O
Newcomer
OODLNewcomer
asked in Authentication
User Management from our App

Hi all, I had a quick look through the forum and I couldn't really find an answer for this, so apologies if it's already been addressed.. We are developing our B2C platform and wish to integrate with Docusign to allow two users on the platform interact and sign a contract. Our platform manages its own user base (JWT authentication), and we would like to integrate into Docusign to post and sign documents. The challenge that I have is, from what I can see we need to create a user on Docusign for each user within our platform, meaning they would need to sign up and create an account, please note our users are customers do not have an internal email address within our domain, so any sort of SSO isn't really an option for us. Possibly I'm looking at this wrong or Docusign simply doesn't support our approach but any insight would be appreciated. Thanks

572
O
Newcomer

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