Back to Docusign.com

Get Started
- - Get Inspiration
Groups
Events
Ideas

Docusign 2024 Release 3 Is Live! Discover the New Capabilities

10 days ago

Home
Community Overview
Help Forums
Developer
Authentication

Authentication

Find answers to your Authentication questions.

26 Topics
64 Replies

When you subscribe we will email you when there is a new topic in this category

26 Topics

Most Replies

Most views

Newest First

waynemotNewcomer

asked in Authentication

Failing auth code grant after login

An Ruby on Rails application that I support is failing to send an envelope after the login/consent-grant step in the flow diagram. I receive a response to my callback URL with a ‘code’ parameter set:https://elided-host.edu/auth/docusign/callback?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwCAQhCGVSDdSAgAgM6WzVUg3UgCAD4nwjoJTdpMt_Th1QcGWaMVAAIAAAAYAAEAAAAFAAAADQAkAAAAZmQxZjg5YjItNjZkNi00MGRlLWFhYzctNGFhMTgzNzBlOTY5IgAkAAAAZmQxZjg5YjItNjZkNi00MGRlLWFhYzctNGFhMTgzNzBlOTY5MACAQhCGVSDdSBIAAgAAAAsAAABpbnRlcmFjdGl2ZQcAAABtYW5hZ2Vk.EIkNnGHh1iLCYF1i5JXeyfzU26B7Fx5bJao7X1_3WSJ-N56AoFAy8JA3MLbEWjWtesbXWXplU5HkIN9TyGWYqdwplswU6ai2F5pWnHy1ntHXJr-p2OFGSb7UApcMU4l2Bd-hx3TITt4zgz-YpEfJ6aZT1xoFrkhNFsrwyjpS7LbmGXLxbIKiv61rVi-09l1kem0-V8CufYuaQusnOKWIwlSCSpLXttRumLR4MUGLdTJ5AHEO5LXuKejdojD-M-P9iiTP8VRjnVSp50zi31vLeK6ghyT_ZQEeTs7aqoXIT8afi945JEExuLsIBURdQkIoQLqU0N_jftccaQlGm-YgzA&state=3066440d77f347fa1c1096f597dee488c55609163cc571

1 day ago

paritoshmehraNewcomer

asked in Authentication

Mulitple GUID for one app

Hi,I have 1 app which is created by a user whom left the organisation and now the problem I’m facing is the app doesn’t work with my GUID (User Id) it’s asking for old GUID (user id) who created the app.Is there any way we can manage this situation. shift the app to mine guid?

220

6 months ago

rahulmishra179Newcomer

asked in Authentication

Docusign JWT AUthentication

Hello Everyone,I am getting this errorjava.lang.RuntimeException: java.lang.ClassNotFoundException: com.sun.ws.rs.ext.RuntimeDelegateImplwhen i try to executeOAuth.OAuthToken token =apiClient.requestJWTUserToken(clientId,userId,scopes,rsaPrivateKey,expiresIn);please give solution so that i can proceed withe the integration.Thanks in Advance.

696

6 months ago

vashuNew Voice

asked in Authentication

Retrieving access token using JWT flow failing "user_not_found"

Hello members,I'm encountering an issue while generating an access token using the JWT flow in PowerShell. Initially, I thought it might be a simple fix, but I've been troubleshooting for several hours without identifying the root cause. Here's the situation:I'm using a PowerShell script to generate a JWT assertion and then use that assertion to retrieve a temporary access token. Unfortunately, my request is failing. For comparison, I generated a JWT using JWT.io with the same private and public keys, and it successfully retrieved an access token. I've verified that the structure and payload of both tokens appear similar(Check below, same iss and sub) Working Failing At this point, I'm unsure what I'm missing. It could be a minor configuration error in my script.I'd appreciate any troubleshooting suggestions you might have. Please let me know if you require any additional information. Thanks,Sachin Vashishth

531

6 months ago

SandhyaNewcomer

asked in Authentication

Invalid Grant - "no_valid_keys_or_signatures"

Hi, I am new to Docusign and facing an issue with access token being generated. The previous developer had integrated Appian with Docusign to send envelopes and the integration was working successfully till some time ago. Strangely, the integration is working well in both TEST and PROD. environments but failing in DEV. I am getting the error as “invalid grant”. The code and the keys are the same across all three environments except for the userId which is environment specific. I am using an Appian function to return the JWT token. Can anyone advice how to resolve this issue? TIA createdocusignrsajwttoken( /*externalSystemKey:*/ cons!DSC_SCS_KEY_DOCUSING_RSA_PRIVATE_KEY, /*iss:*/ cons!DSC_INTEGRATION_KEY, /*alg:*/ cons!DSC_ENCRYPTION_TYPE_RS256, /*typ:*/ cons!DSC_HEADER_TYPE_JWT, /*aud:*/ cons!DSC_AUTH_AUD_URI, /*scope:*/ joinarray({cons!DSC_SCOPE_SIGNATURE,cons!DSC_SCOPE_IMPERSONATION},cons!DSC_REQUEST_SCOPE_SEPARATOR), /*exp:*/ 60000, /*sub:*/ ri!userId)

1764

7 months ago

21DeeptiNewcomer

asked in Authentication

Not getting consent page for Authorization Code Grant

Not getting consent page for Authorization Code Grant sample, trying with console sample java application. getting com.docusign.click.client.ApiException: Error while requesting server, received a non successful HTTP code 400 with response Body: '{"error":"consent_required"}'

843

7 months ago

ericwu-bluefleetNewcomer

asked in Authentication

Can I have multiple production application keys from multiple companies?

I represent an ERP from which my customers (Business) will emit signable documents.Currently, if my customer requires a Docusign integration, we ask them to create an appdemo account so that we (, logging in with their credentials, ) can create and configure the App & Key credentials, security settings, etc. Then, when the tests are finished, they have to provide another (this time, paid) account so we can link it with their previous development account.My intention is to create the App & Keys from my Docusign enterprise account for each of these customers whenever they require a Docusign integration. Then, when I finish the mandated 20 integrated tests, I would send them the OAuth link so they can login and authorize using their subscribed account.By doing that, I intend to keep all integration keys my ERP uses in a single, managed, account.Is there an issue here? Should I not be doing that? Is this behavior expected? And if not, what are the alternatives?

424

7 months ago

RyanTranNewcomer

asked in Authentication

Error: Access token with Authorization Code Grant

I’m trying to get the access token.URI: https://account-d.docusign.com/oauth/tokenheaderAuthorization: base64 encoded of integration and secret.bodygrant_type: authorization_codecode: Code from the auth response. But I got the reply { "error": "invalid_grant", "error_description": "unsupported_grant_type"} Any idea what I’ve done wrong?

1572

8 months ago

RadhikaNewcomer

asked in Authentication

Error code : badrequest Response :{"error":"invalid_grant","error_description":"unsupported_grant_type"}

Hello, I am developing an integration from Workday to DocuSign to pull the completed documents into Workday. I am getting following error when trying to authenticate to the endpoint - https://account-d.docusign.com/oauth/token to get the access tokenError code : badrequestResponse :{"error":"invalid_grant","error_description":"unsupported_grant_type"}I have the following Grant type which works fine in Postman. In addition to grant type, assertion key is generated which is passed along with grant type in Workdayassertion=@{props['jwt.assertion']}&grant_type=urn:ietf:params:oauth:grant-type:jwt-bearerPostman:

1621

8 months ago

Community UserLegacy User

asked in Authentication

We bought an account form docusign. we cant able to create apps or integration key in API and Keys.

595

8 months ago

SaravanaNewcomer

asked in Authentication

Facing Issues

Hi I am facing these kind of issues { "error": "invalid_grant", "error_description": "no_valid_keys_or_signatures"}in jwt token to get Access tokeni give prpoer integration , secreat and private key but facing same issues so, how can i solve that oneSo any one have a sample application for jwt grant type , please send as the zip format

1374

8 months ago

VeerabhadraNewcomer

asked in Authentication

Error while requesting server, received a non successful HTTP code with response Body: {"error":"invalid_grant","error_description":"user_not_found"}

Error while requesting server, received a non successful HTTP code with response Body: {"error":"invalid_grant","error_description":"user_not_found"} getting in preproduction

1191

8 months ago

Raphael DeveloperNewcomer

asked in Authentication

Help with error: 'invalid_grant', error_description: 'no_valid_keys_or_signatures'

My integration was working fine, but now I'm getting the following error:error: 'invalid_grant' error_description: 'no_valid_keys_or_signatures'Has the Docusign integration undergone any updates that I need to fix in my application?Everything was working fine, and the documentation doesn't have clear information about the error.This is the function and the error response when accessing results from:const result = await axios.post(https://account-d.docusign.com/oauth/token, { grant_type: "urn:ietf:params:oauth:grant-type:jwt-bearer", assertion: token }); **The token was generated correctly with no errors using the following code and using the private key generated in the application.**It seems that everything is okay with the token. It has an exp field and other fields are valid.{ "iss": "e928cdc2-424f-4f40-a5f0-a9de31184d91", "sub": "d19b282f-a65c-4302-b08e-3ea5cd7e3167", "aud": "account-d.docusign.com", "iat": 1711921494, "exp": 2532368131, "scope": "signature"}Code:try {

1860

8 months ago

vashuNew Voice

asked in Authentication

Pick right authentication type (Auth Code/ Implicit/JWT)

I'm constructing a low/no-code application on the Microsoft Power Platform that integrates with DocuSign. However, I'm a bit uncertain about selecting the appropriate authentication type for the application setup. Essentially, our frontend operates on PowerApps, and Power Automate serves as the integration layer to communicate with the DocuSign API.Given this setup, which authentication type would be the most suitable choice for DocuSign?

402

8 months ago

Alex FlorinNewcomer

asked in Authentication

How to switch the account envelops are created under?

Hi,I have successfully setup our app integration in the demo environment using my developer account.I am using JWT Grant authentication with the app using my developer account for impersonation.After testing the app using my account (created envelops, got emails for sigs, etc.), I then created another developer account for our Compliance Manager as ultimately the app and all the created envelopes should be under her account.I successfully revoked my authorization grant of the app and use her account to re-grant authentication to it and also switched the impersonation user ID in the App from my ID to hers. It is her User ID that is now used to obtain the access token in the App. The app does show up under her developer account now.The app is successfully creating envelops and the emails correctly show her name as the sender.However, all the envelops that are been created by the App using her account for impersonation still show up under my account (under the Manage tab). I can share acc

552

8 months ago

Ze Mauricio ContiNewcomer

asked in Authentication

Token

How to acquire a token?

211

9 months ago

cswicegoNewcomer

asked in Authentication

Urgent: I am taking an API class on 3/28 I added my gmail.com account in developers demo trouble accessing my company accounts

Team,I wanted to get a head start on setting up a developers account for an API class I am registered for. Set up succesful but know I cannot access my companies demo account. I logged out of the gmail demo. Every time I access it has that info and goes straight to enter your password. Its not letting me change the email. Any help would be appreciated.

272

9 months ago

PraveenNewcomer

asked in Authentication

Redirect to documents tab from SSO login

I Implemented SSO login for DocuSign from salesforce using connected app and identity providers.Now I want to navigate to draft documents page in DocuSign after successful SSO login. I dont know whether it works or not from connected app in salesforce.Can anyone help me with this concern?Thanks in advance

304

9 months ago

jekinsNewcomer

asked in Authentication

Authenticator App - Recovery Codes

So, I’ve enabled a 2FA authentication app for my DocuSign account, but I’m not getting any recovery code or one time use codes in the event I lose my phone or get locked out of my authenticator. How do I get these codes for my DocuSign account? I have one time use codes for all other sites and keep them locked in a safe for security. Thanks.

301

9 months ago

cswicegoNewcomer

asked in Authentication

Client ID

I am trying to understand how to create a JWT Grant for Monitor.I have limited knowledge of API’s.Using the documentation from DocuSign I have all requirements except the last.PrerequisitesDepending on your SIEM, make sure you have:Integration key RSA key JWT token and access token as described in the How to get an access token with JWT Grant authentication page.How do I find my DocuSign client ID, Scopes, redirect for the moment, I am using http://www.localhost.com & I have an Integration Key

681

10 months ago

OODLNewcomer

asked in Authentication

User Management from our App

Hi all, I had a quick look through the forum and I couldn't really find an answer for this, so apologies if it's already been addressed..We are developing our B2C platform and wish to integrate with Docusign to allow two users on the platform interact and sign a contract. Our platform manages its own user base (JWT authentication), and we would like to integrate into Docusign to post and sign documents.The challenge that I have is, from what I can see we need to create a user on Docusign for each user within our platform, meaning they would need to sign up and create an account, please note our users are customers do not have an internal email address within our domain, so any sort of SSO isn't really an option for us.Possibly I'm looking at this wrong or Docusign simply doesn't support our approach but any insight would be appreciated. Thanks

472

10 months ago

JoePattersonNewcomer

asked in Authentication

Error "the redirect URI is not registered properly with DocuSign" while trying to integrate DocuSign

I’ve tried these steps https://support.docusign.com/en/articles/Redirect-URI-not-registered but still no getting the error message.The redirect URI that is not working is going to a hosted FileMaker Server WebDirect file. Anyone with experience with that? Thanks!

1533

10 months ago

Community UserLegacy User

asked in Authentication

What is the difference between a User ID, an API Account ID, and an Account ID.

Various places in the web GUI and the API libraries reference User IDs, API Account IDs, and Account IDs. What is the difference between these three? What is each used for?Also, if I'm logged into my Docusign account (and it's not a developer account), how do I find these three IDs?

1917

1 year ago

Community UserLegacy User

asked in Authentication

Can you integrate docusign with Ping ? if Yes is there a specific tier you need to be purchasing ?

221

3 years ago

Community UserLegacy User

asked in Authentication

Error "the redirect URI is not registered properly with DocuSign" while trying to integrate DocuSign and Contract Express (v8.5)

Have tried my API web.config with the following valuesthe URI redirect set up on the account-d sandbox (app url ending in "/app/Esignature/Callback")the call back url (site url ending with "/rest")

730

4 years ago

Page 1 / 2

Badge winners

carolahas earned the badge 1st Question Posted
nsartor1has earned the badge 1st Reply Posted
meilinglamhas earned the badge 1st Question Posted
FilipeSilvahas earned the badge 1st Reply Posted
luciano.netohas earned the badge 1st Reply Posted

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Docusign Community

Code of Conduct