Question

Sending a document with DocuSign Apps Launcher and no Status is being created

  • 18 June 2024
  • 1 reply
  • 5 views

Badge +1

Hi, 

I am working in a UAT Salesforce environment connected to a Dev DocuSign. When I send a document using a custom URLFOR button a DocuSign Status is not getting created. I see a ‘DocuSign Envelope’ though. Is there any reason why an envelope would get created but not the Status? I received the document for signature in my inbox, so I don’t believe there is an error in my recipients etc. Any advice on why this might be happening would be greatly appreciated! 

Thanks, 

Emily 


1 reply

Userlevel 5
Badge +11

@etemkin 

Can you check if DocuSign Connect is set up correctly to post status updates back to Salesforce?

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