Sending a document with DocuSign Apps Launcher and no Status is being created

Hi,

I am working in a UAT Salesforce environment connected to a Dev DocuSign. When I send a document using a custom URLFOR button a DocuSign Status is not getting created. I see a ‘DocuSign Envelope’ though. Is there any reason why an envelope would get created but not the Status? I received the document for signature in my inbox, so I don’t believe there is an error in my recipients etc. Any advice on why this might be happening would be greatly appreciated!

Thanks,

Emily

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@etemkin

Can you check if DocuSign Connect is set up correctly to post status updates back to Salesforce?

Hi @etemkin,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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