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Hi. I have the Stripe gateway configured to accept instant bank account verification, yet every ACH payment put through the gateway gets sent to Stripe with microdeposit verification. I’ve confirmed with Stripe that the account is properly configured for instant verificaiton, and the Docusign gateway config is also configured for that. Using the Docusign UI.Even after I verify the account information (the customer sent me the 2 microdeposit amounts), when she goes back to the document to pay, there’s an error since there’s no payment amount - see the attached discrepency.
I suddenly realised DocuSign were charging me for an unused account for 7 months using a backup payment method I was not actively using or checking.This occurred as I was never sent any invoices or bills so did not realise this was the case where normally a company would communicate with their customers and this would have avoided this issue entirely.After being told conflicting information where every time someone different responds to your email and initially being told I would get a curtesy refund I was then refused one with reasons varying from the fact I had complained to the bank (which I hadn’t at that point) to my account being ineligible for refunds so it’s hard to know what to believe.Emails to staff at the company go ignored and then the same people then email me with marketing emails a few days later wanting to sell me more stuff and continue to ignore customer service emails. Now I am just trying to obtain an invoice showing the charges that were taken and I can’t even get
If I have a production account (A) with an application called X, and another user’s production account (B) grants user consent for app X, then who is responsible for billing if requests? Is it the account under which app X is listed, or the account being impersonated?
Como um terceiro verifica a autenticidade e a autoria de um documento assinado pela plataforma? Por exemplo, vamos supor que duas pessoas assinaram um documento na plataforma e precisam apresentar perante um terceiro, como esse terceiro verifica no próprio site do docusign se o documento apresentado confere com as assinaturas?
I’m having a problem performing a signature on a very important deal and I can get ZERO help with it. I ended up paying for one full month of pro membership so I could create a case for the problem and it STILL says I am unable to open a case with my current plan.AND I can’t find anyway to email anyone about it!?!?!?!This is insane! HEEEEELLLLPPP!!!!
I am not able to set up a demo with the Docusign team. What should be my next steps?
I signed up for DocuSign and after a day of using, received an email from DocuSign stating that I had violated their Terms and Conditions. I had merely sent a file for signature. 4 days later I was not able to use DocuSign and called Sales. The sales rep told me my account had been closed, and my credit card would be refunded. He said I had to sign up again and provided a promo code, which was a nice gesture. Well, my credit card statement came in and there are 2 charges, 6 days apart. How do I speak to someone or email a live person for response? So far, this has not been a great intro to DocuSign :(
Hello: When using the mobile version of Docusign - using an Iphone - wondering how to get to the Docusign contacts section. It only shows the Iphone contacts. Thanks.
Good day!! I can not use templates on Ipad that I created on Laptop, with simple customised fileds, just Text, date and signuture.it says: This includes unsupported features.Anyway to make it work? Many thanks for your help,
How do i cancel a subscription and request a refund?
Hello! I work for a municipality and need to set up our account as tax-exempt. This is seeming impossible and I cannot get any assistance from DocuSign on this. If anyone knows how this is done, please help! Thank you,Ashley
Hello I have updated my card information and payment is still not going through. Funds are available.