What's happening inside the Docusign Community | January edition
Find answers to your Docusign Go-Live questions.
Recently Active
Hi community,I need some help with the Go-Live process. I’m trying to get my Integration-Key into production since round about a month. There is no problem with the automatich review (20 successful API calls, no polling). But there seems to be some sort of manual review when I try to promote the Integration-Key to a production account. The first two times I tried it took 10-14 days and in the end the review was declined. Today I created a new Integration-Key and tried again and it got declined within a few hours.I actually have no idea why the promotion is declined. I didn’t get a mail or any sort of information about the decline.While waiting for the promotion the first time I created a support ticket with our production account and I was told that there is no support on basic API plan.So what are my options? Currently we’re paying for an API plan that we cannot use.Best regards,Dominik
when trying to go live with my docusign app, the first set of review passed but after i enter details of the production account, there seems to be another review which is declined without any reason.
We have submitted to go live multiple times. We get no details on WHY it keeps being declined, and it is extremely frustrating. Now I’m being routed here to post this, hoping someone can assist. Have no idea what in the heck we are doing wrong. Absolutely abysmal experience so far.
Hi Successfully Complete 20 Attempts for Developer API testing, So when i click into Go Live then Status said , that can take upto 48 hours , but i am still waiting from last 7 Days for Approval, Docusign is not Approving it .. Please help me to Approve it … i am very disappointed from Docusign Support , Very Very Confusing …
Hi,I’ve developed an integration with Docusign, and initiated the review process multiple times after the integration has been rejected for unknown reasons. (The request logs that where supposed to tell me the reasons didn’t work). Now, I started the review process again but with a manual process through the support ticket I opened. I’m still waiting for their response until now. What can I do and who can I contact about that?
We have successfully sent 20 API calls, submitted them for review, and marked the first task as complete. However, after submitting for go-live, it is still showing as 'Pending Approval.' Is there anything we need to do to expedite the approval process?
We submitted our app for Go Live approval on November 19th, after successfully passing the automated review of 20 API calls. However, the status has been stuck at "Pending review - Review may take up to 48 hours" ever since.Our product is already live, and this delay is causing significant issues for us. We urgently need this approval to proceed.
We have successfully passed automated review of 20 API calls and submitted app to go live. Go Live status is Pending approval. It was started on 12th of November so already 14 business days passed.
I am currently developing an app in the sandbox DocuSign and want to go live to integrate it with my company’s CRM productIf I want to go live without paying any additional fees, I need to register as an ISV, right? And is there a fee to become a partner of DocuSign?I dont want to pay any, my customers will pay
All, I have made an integration and added the APIs in my application. Using this I have already created new user accounts and edited permission profiles on the DocuSign Developer account. But while requesting for a go-live review it shows 0 API calls. and the Dashboard shows no calls in 30 days. I have created and edited more than 30 users in this APIs. But none of this is captured. How do I record these calls in the API dashboard?
We finished our integration with Docusign and we just wanted to create solutions landing page so that our mutual customers can find us on your site like this: https://partners.docusign.com/s/partnerfinder Anyone have any ideas on how to do this?
Hello everyone,We're excited to share that we've integrated DocuSign with Odoo for the first time, and everything is working perfectly! We’ve reached the go-live phase and, after around 20 API calls, we were able to activate it. Now, the app shows as live in production.However, we’re still seeing the message: “This document is for demonstration purposes only.”Are we missing something? Is there an additional step we need to take to remove this message and ensure the integration is fully live?Any insights would be greatly appreciated. Thanks in advance!
Good afternoon,Currently we are using our production account for development of our product. This is proving limited due to the number of envelopes we require.Is it possible to use the developer sandbox environment for our development purposes using the same integration key? If this is possible would it have a knock on effect on our customers that are already using this integration key?Again, if this is possible would be then have to go through the process of converting it back to a production environment again, i.e. make 20 successful API calls?Thank you in advancePeter HaynesFocus Micro Systems
Back to Docusign.com
