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Go-live

Find answers to your Docusign Go-Live questions.

  • 12 Topics
  • 29 Replies
12 Topics
C
Observer
chetan singhObserver
asked in Go-live
PARTNER_AUTHENTICATION_FAILED

Asp.net MVC C# rest api when i run my code in localhost the code run properly but when in deployed code in server then show error PARTNER_AUTHENTICATION_FAILEDi 

0
C
Observer
9 hours ago
K
New Voice
kensevNew Voice
asked in Go-live
Go Live: Production Account Administrator

Hi, I’m trying to use a Production Account of a client for Go-Live.However, my developer account does not have an administrator access to their account. The client refuses to give me a full administrator access because they are afraid that I’ll get access to all other unnecessary information.Is there any alternative to this?Thanks!

1
Hengfeng Ge
Troubleshooter
1 day ago
P
Newcomer
PavanNewcomer
asked in Go-live
Unable to Promote My App to Production Account

Hi team,I have passed the review for Go-Live process. But when I click on start Go-Live it will ask for the Production Docusign Credentials, On specifying I am getting this below Error. I am blocked with this. Can anyone help me to resolve this?  

3
E
Docusign Employee
16 days ago
L
Newcomer
LWMyerNewcomer
asked in Go-live
Invalid Grant unauthorized Client

 After changing my development account to a production account, the last step was to get this authorization code. I allowed access (granted permission) and tested it in Postman. I keep receiving this 400 error “Invalid Grant” “ Unauthorized Client”.  Has anyone encountered this error before? 

4
A
Community Moderator
2 months ago
D
Newcomer
DSa UserNewcomer
asked in Go-live
Delete developer account after creating prod integration

Hello,I would like to go live with developer account. Then I would delete that developer account (as its from different company than final integration). Is there any impact on prod integration after deleting developer account?

2
Inbar.Gazit
Docusign Employee
2 months ago
N
Newcomer
nidhinNewcomer
asked in Go-live
API calls are not recorded in the API dashboard. what to do?

All, I have made an integration and added the APIs in my application. Using this I have already created new user accounts and edited permission profiles on the DocuSign Developer account. But while requesting for a go-live review it shows 0 API calls. and the Dashboard shows no calls in 30 days. I have created and edited more than 30 users in this APIs. But none of this is captured. How do I record these calls in the API dashboard? 

5
A
Docusign Employee
2 months ago
K
Newcomer
Kalavinka223Newcomer
asked in Go-live
Can not found Apps and Integration Keys on production environment

Hi,I have completed go-live process for my app on dev environment and status shows "App is live".But I can not find the apps on production environment, it still shows "No Integration Keys found".Thanks. 

2
K
Newcomer
3 months ago
M
Newcomer
MAFNewcomer
asked in Go-live
Exposing enabled features in developer sandbox vs. production

Our team experienced a critical issue in going live from our developer app to our production app. API calls that worked seamlessly on sandbox failed on production. It appears that a feature, Enable In-Browser Editor, was missing on production, similar to the error reported here. We are incredulous as to why the feature would have been enabled in the sandbox but not in our production instance, if the sandbox was set up by the DocuSign team. An issue like this renders the GoLive instructions useless, if performed in a sandbox that cannot mirror production. In order to prevent a problem like this in the future, is it possible to expose the enabled features in the sandbox in order to cross-reference with production?We are also looking for clarification on which features are enabled for developer environments by default (developer apps) when configured by DocuSign on behalf of customers or if these are specific to each customer’s agreement.  Thanks 

3
M
Newcomer
3 months ago
M
Newcomer
M A ButtNewcomer
asked in Go-live
How to make 20 Successfull API calls before review to Go Live?

Hi Learned Docusign Commuinty🙂 May I know how do we get those 20 successful calls before applying to review an app for Go Live to production environment?I mean I have tried API calls through Postman using the integration key and secret key created for the app but these 20 calls were not counted for the review!Will be grateful if any expert shares a solution to this issue.Thanks & regards,  

4
E
Docusign Employee
3 months ago
A
Newcomer
adamNewcomer
asked in Go-live
I have issue when in docusign Apps and Integration Keys move to production to go live

I have issue in Apps and Integration Keys move to  live in production ,i need help to to solve this issue .

1
Michael.Rave
Docusign Employee
6 months ago
A
Newcomer
awkinneyNewcomer
asked in Go-live
Produciton enviroment App Go Live

HIWe have built out and tested an app integration in the dev docusign environment  and are looking to move it into production. Is there a go live process or workflow required by docusign for new apps that doesn’t exist in dev? Or is launching a new app in production the same as in dev?thanks

3
Julian.Macagno
Docusign Employee
6 months ago
C
Docusign Employee
Community UserLegacy User
asked in Go-live
Production endpoint(URL) for requests

I am using REST API to connect my code to DocuSign. All is well in sandboxe but in the produciton request is failing with authentication error. I did notice that production URL changes and it not unique for all. I am using "https://demo.docusign.net/restapi" with Account ID and Integration Key appended. Please suggest on how to get that base URL for production.

1
C
Docusign Employee
6 years ago

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