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Find answers to your Salesforce integration questions.

  • 248 Topics
  • 847 Replies
248 Topics
V
Newcomer
vanesysNewcomer
asked in Salesforce
Docusign and Salesforce - Intermittent error when open an opportunity

Hi all,I have Docusign integrated with my salesforce org and it works great, except that sometimes I get the following error when an opportunity opens.Uncaught Error in $A.getCallback() [stringUtils is not defined] Callback failed: apex://dfsle.StatusController/ACTION$getStatusI have already updated Docusign, but I still see this error from time to time.Please, could someone give me a hint? what could be happening?Thanks for your help.

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O
Newcomer
C
Newcomer
cbaker_HLDNewcomer
asked in Salesforce
This Account lacks sufficient permissions to use Merge Fields, can't raise a case

Using a Business ProPlan, trying to valid the integration with Salesforce eSignature as a docusign administrator and a Salesforce Admin.When adding merge Fields to the envelope template template I get the bellow errorThere are numerous community threads which seem to point to raising a case with docusign - something (paid or otherwise) isn’t enabled on the Docusign side.Opening a case from here: https://support.docusign.com/s/contactSupport?Channels=3&language=en_UStakes me to The contact support link in the screen shot.How do you raise a case when you can’t raise a case? What docusign plan is required for merge fields?And can it be enabled?(please)C

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Community Moderator
C
Newcomer
ChristèleNewcomer
asked in Salesforce
Gen Docusign for Salesforce missing field

hello,in our organisation, we have several word template with the same confirgurationsince the 09/04/2025 one field non longer appaers we haven’t change the word template and haven’t change de fieldthis is the formula into my words document <# <Content Select="/SBQQ__Quote__c/Tech_Payment_Terms__c"/> #><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="1" /> #> Chèque<# <EndConditional/> #><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="2" /> #> Virement bancaire<# <EndConditional/> #><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="3" /> #> BOR<# <EndConditional/>#><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="4" /> #> LCR<# <EndConditional/>#><# <Conditional Select="/SBQQ__Quote__c/SBQQ__Account__r.Payment_Method__c" Match="5" /> #&g

537
C
Newcomer
Z
New Voice
zgoldbergNew Voice
asked in Salesforce
"File failed to delete" when modifying Word docs in Salesforce Gen Templates

Our org uses Docusign for eSignature and Doc Gen natively in Salesforce via the Docusign Apps Launcher v6.12. I'm attempting to modify an existing Gen Template. Specifically, I want to swap out the current Word .doc being used with a newer version. I can add the new Word doc via the "Upload Documents" stage of the process, but removing the old doc is throwing an error: "File failed to delete. Try again."When I attempt to delete a second time, the page is stuck loading, and I see the following error code:This page has an error. You might just need to refresh it. Action failed: dfsle:GenImportTemplateFiles$controller$removeFile [Cannot read properties of undefined (reading 'id')] Failing descriptor: {dfsle:GenImportTemplateFiles$controller$removeFile}I've attempted this with the same result on multiple Gen Templates. I'm unclear what the problem is, but this issue will impact us negatively very soon if we cannot get a resolution. Any help would be appreciated.

203
M
Community Moderator
U
Newcomer
uday4icNewcomer
asked in Salesforce
Salesforce / DocuSign Apps launcher - I need to add a recipient from a related list of a Custom Object in Document Envelope template.

Hi Community,I need to select a contact from the related list of a Custom Object and I don’t see any results in the dropdown “Select Related List”.Has anyone configured a recipient (Contact lookup) retrieving from a related list of the source object, which is a custom object.   Regards,Uday.

261
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Community Moderator
S
Newcomer
SimonGNewcomer
asked in Salesforce
PoC - issue connecting Salesforce Sandbox with docusign Dev account

Everything looked to be going OK, except whenever i put a merge field on my document I got an ‘unable to connect to service’ message. I found a post that said disconnect and reconnect the docusign account which I did but it made no difference. I then tried uninstalling and reinstalling the package from the AppExchange. It claims to be installed successfully but I now just get a grey screen on the DocuSign setup tab and a ‘refused to connect’ message.Any thoughts on how I can fix this please.

452
J
Community Moderator
C
Newcomer
Carlos.Bres-EnriquezNewcomer
asked in Salesforce
Docusign eSignature - how to group checkboxes and Title field not lining up when generating form

Hello I am using Docusign eSignature and DocGen. We have the Docusign enterprise pro for salesforce plan. Is it possible to group two checkboxes created in the Document Custom Fields section? I have created these and inserted them into the template but they act independently of each other. I need the person filling out the form to check either one option or the other, but not be able to select both. Also, I am having an issue when inserting a custom field for Title that the end user should fill in as it does not line up with where the tag is placed on the template. It seems that anytime I insert a field that the end-user has the ability to write-in, they are not aligned properly and require manual intervention. 

181
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Community Moderator
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Newcomer
lchickeryNewcomer
asked in Salesforce
cannot read properties of undefined (reading 'EnvelopeController')

Hey!I have users trying to send out of Salesforce but keep getting this error - however, as an admin, I can send without the error populating. We’re using docusign esignature for CPQ v2.2 if that matters - Anyone ever seen this?

352
M
Community Moderator
A
Newcomer
ajtphNewcomer
asked in Salesforce
I cannot seem to find DocuSign Files Component when editing Opportunity Lightning Record Page

HiI am trying to following this DocuSign instruction https://support.docusign.com/s/document-item?language=en_US&bundleId=srl1586134368658&topicId=isj1586134263707.html&_LANG=enus Our Salesforce has DocuSign eSignature for Salesforce version 7.12.3 installed.  I cannot find this DocuSign Files component when I edit Opportunity Lightning Record page. Any suggestions would be appreciated!!

296
A
Newcomer
A
Newcomer
AmrutaNewcomer
asked in Salesforce
Unable to create merge field. Getting Error "This Account lacks sufficient permissions to use Merge Fields."

Hi I am unabe to create merge field in Docusign Salesfroce. Getting Error : This Account lacks sufficient permissions to use Merge Fields.FYI : I have a eSignatureBusiness pro plan.Also unable to get the correct link to log a case for this issue.    

402
M
Community Moderator
J
Newcomer
JimOUSALNewcomer
asked in Salesforce
Trouble Mapping a Salesforce Object via Docusign Apps Launcher

04.02.2025Good evening.I am hoping that has run into this same issue & can provide some hints or actions on how we can resolve this issue. We are configuring a Docusign Demo\UAT CLM Account to be integrated with a Salesforce Sandbox Organization.The issue we are having is that after we have successfully gone through the 2 steps of logging into Salesforce using our Salesforce integration user & also logging into Docusign using our Docusign integration user. When we go to map a Salesforce object via the DAL. The process just spins & it never completes. We have tried this several times but each time we got the results, no completion, process just spins & then times out.Here are the steps we have gone through:Successfully installed as a Salesforce Admin Version 7.2 of the Docusign Apps Launcher Successfully connected our Salesforce Integration User via the DAL Successfully connected our Docusign Integration User via the DAL Tried to map a custom Salesforce Object via the DA

412
M
Community Moderator
M
Newcomer
mayank1999Newcomer
asked in Salesforce
Could not generate document

I’m not able to preview the document. Getting “Could not generate document "2_FR_Conditions generales_WORD": [103] Please ensure user has access to all the fields in template. Reference ID: 0dc6a27f-b376-4f6e-ba76-8f3c10def389” but in this template I’m only using one field and I have the access as well but still getting this error.

572
M
Community Moderator
J
Newcomer
jeeagrawalNewcomer
asked in Salesforce
dousign app launcher is required.

We have use RLM (Revenue Cloud) and for revenue cloud quote object need to enable docusign, so can i enable docusign for quote object without requiring docusign app launcher app. if yes can you pls guide me and provide steps. 

402
M
Community Moderator
N
Newcomer
nihal ANewcomer
asked in Salesforce
Issue with Signature Fields in Multiple Gen Templates

Hello,At my company, we use DocuSign for Salesforce and set up DocuSign integrations for other companies.Our contract (daily, weekly) and disclosure (NY, CA, VA) documents are in separate Gen Templates, each linked to specific rules. For example, if frequency = daily and billing address = NY, then the daily contract and NY disclosure are sent for signature.Issue:Both templates are successfully sent for signature, but while the contract correctly displays the picklist, signature, and date signed fields (configured via the envelope template), the disclosure does not show these fields. As a result, both templates cannot be completed smoothly.I have created multiple support tickets, but due to the complexity of the scenario, I haven’t found a clear solution or resource. At this point, I’m not even sure if DocuSign supports this functionality as expected.Has anyone encountered a similar issue or found a solution?Thank you!

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Conversation Starter
T
Newcomer
Thor1908Newcomer
asked in Salesforce
Could you please provide proper guidance on creating an embedded signature in an LWC component?

Hello,I am looking for  proper guidance on creating an embedded signature in an LWC component?

462
M
Community Moderator
N
Newcomer
nihal ANewcomer
asked in Salesforce
Help urgent helpp!!!

Hello,At my company, we use DocuSign for Salesforce and set up DocuSign integrations for other companies.Our contract (daily, weekly) and disclosure (NY, CA, VA) documents are in separate Gen Templates, each linked to specific rules. For example, if frequency = daily and billing address = NY, then the daily contract and NY disclosure are sent for signature.Issue:Both templates are successfully sent for signature, but while the contract correctly displays the picklist, signature, and date signed fields (configured via the envelope template), the disclosure does not show these fields. As a result, both templates cannot be completed smoothly.I have created multiple support tickets, but due to the complexity of the scenario, I haven’t found a clear solution or resource. At this point, I’m not even sure if DocuSign supports this functionality as expected.Has anyone encountered a similar issue or found a solution?Thank you!

532
M
Community Moderator
I
New Voice
ioSvenNew Voice
asked in Salesforce
Add supplemental document via Envelope Template

Hello Community,I like to add additional documents (supplemantal documents) to an envelope.The situation is as follows:The document is generated in Salesforce I use an Envelope Template, created in Salesforce and available at the Docusign website, to assigne the Roles to the contacts Docusign opens In Docusign I created two additional templates one with supplement document A and one for B Docusign matches the Template for A Expected behaviour: to the uploaded document from Salesforce supplement document A is added and send also to the customer Actual: the template is matched, but the supplement document is not addedWhen I add the documents to the envelope template from Salesforce, file A and B appears. Hope someone can help me. Thanks and have a nice day,Sven

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I
New Voice
J
Newcomer
jchmielakNewcomer
asked in Salesforce
Template generation error when access to field granted by Permission Set

We are using Salesforce Minimum Access and System Administrator profiles for users, where they have basic access to objects and fields. Access to custom fields is granted via the Permission Sets. When I try to generate template I have following error: Could not generate document “Template Name” [103] Please ensure user has access to all the fields in template. 'Activation_Fee__c' Reference ID: f0ee0172-0614-47be-969c-d30eaf2c704d.I have granted access to this field by assigned Permission Set. When I set this field read and edit on Profile, then the problem is gone. It looks that DocuSign checks access only on Profile level, not the Permission Set. Can anyone help with that?

1412
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Community Moderator
J
Newcomer
justinporterNewcomer
asked in Salesforce
Envelope Information Sync to Object

We are looking to transition from DocuSign eSignature for Salesforce (7.12.1) to Docusign Apps Launcher 6.12 and I’m trying to get it setup in a lower environment for testing. One of the features we used in the eSignature app was syncing the envelope status and date sent over to the related fields in Contracts. When trying to setup DAL, I don’t see this being able to be configured, where it will update the field of the Date Sent. Am I missing something somewhere? 

482
M
Community Moderator
J
Newcomer
jett987Newcomer
asked in Salesforce
Salesforce DocuSign Apps Launcher

Hello, When using the DocuSign Apps Launcher in Salesforce, I’m unable to see anything related to CLM despite having downloaded the CLM app through the app exchange. I can see various CLM components and permission sets through the managed package, but I can’t see a CLM app, or a config page through DocuSign setup. I can only see eSignature and DocuSign Gen. Any suggestions on how I can remedy this issue? Thank you! 

738
M
Community Moderator
Z
New Voice
zgoldbergNew Voice
asked in Salesforce
Unchecking multiple doc templates in Docusign Gen for Salesforce

My org uses Docusign Gen for Salesforce to generate contracts and send them for esignature. Most of these contracts originate from the “Contract” object in Salesforce, but the documents themselves can vary greatly depending on the details of the contract in question. Our current solution has been to upload many, many different formatted Word docs into the same Docusign Gen Template. This way, there’s only a single button on the record page, and the end user is able to select which specific template(s) to use. The issue is, of course, the number of templates has started to balloon and is now a bit of a concern. Below is an example of what our end users are seeing:All of these options always default as checked, so every time someone wants to generate a doc, they must uncheck each template they don’t want to use. This has ended up being very time-consuming, especially when working with hundreds of contracts. My question is this: is there (or could there be?) any setting that defaults thes

432
M
Community Moderator
B
Newcomer
Benjamin.Olsen1Newcomer
asked in Salesforce
Add commission to currency field in word doc (docusign Gen)

I have a table in my Gen Word Doc, It has a price in the table ( lets say $100),  i have a field in Salesforce that holds the commission, (lets say its $25), how can i add the $25 ( from merge field) to the $100 that is already in the Table in my Gen Doc? The $100 is not a merge field coming from SF.

622
M
Community Moderator
N
Newcomer
NathanMNewcomer
asked in Salesforce
Conditional Field rules not saving in salesforce

I am attempting to create a conditional field rule in my gen template. I need to set this up and save the configuration to prevent my users from having to do it manually each time. If i send the document, then generate another quote, the conditional field rules are missing. I do not seem to be able to store them permanently. I am using word templates if it makes a difference.Any help is appreciated.related links:https://support.docusign.com/s/document-item?language=en_US&rsc_301&_gl=1*kyq8xy*_gcl_au*MTcwNzQyMDgwNy4xNzQwNDIzMDQ0&bundleId=gbo1643332197980&topicId=iqw1578456520131.html&_LANG=enus 

473
M
Community Moderator
E
Newcomer
EBCCTONewcomer
asked in Salesforce
Connect for Salesforce Configuration - I can add object but it won't let me save

I’m trying to replicate our Connect for Salesforce Configuration in our Docusign Demo account. When I try to add an Object, it lets me select the object and activate it but I cannot save it.

402
M
Community Moderator
N
Newcomer
nihal ANewcomer
posted in Salesforce
🇹🇷 Are There Any Turkish Professionals Working with DocuSign for Salesforce?

Hello everyone,I’m a Salesforce Admin&Developer professional based in the U.S., working with DocuSign for Salesforce.Are there any other Turkish professionals here who use or work with DocuSign for Salesforce? If so, let’s connect, share experiences, and support each other. Feel free to introduce yourself in the comments!

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Newcomer

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