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897 Topics
D
Community Admin
Docusign CommunityCommunity Admin
published in General
TrailblazerDX (TDX) Developer Resources

The Docusign Intelligent Agreement Management (IAM) platform gives developers more flexibility in how they integrate Docusign and Salesforce.  Download the Salesforce Extension App on Docusign App CenterEasily build and deploy custom agreement workflows without writing any code, securely pulling in and writing back data from Salesforce with the new extension app. Analyze your agreements with help from AI using the Navigator APINavigator API offers developers access to AI-suggested data from the Navigator smart agreement repository. Integrate Docusign eSignature for Salesforce with the Apex ToolkitSeamlessly send templates, template files and execute merge fields with the Docusign eSignature for Salesforce integration. Discover Developer Center Using the Docusign Salesforce Extension App in a Maestro Workflow Enhancing Sales Success with Strategic Insights from Salesforce and Docusign AI Leveraging Docusign AI and Salesforce for Improved Contract Management Build Docusign eSignatu

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D
Community Admin
D
Community Admin
Docusign CommunityCommunity Admin
published in General
Developer Resources

Hey Docusign developers! Here are resources we cover in our developer webinars to help start building.  Developer Center developer account Quickstart ISVs get started Become a partner Stackoverflow developer support Docusign University developer blog developer YouTube developer webinars developer FAQs Docusign on GitHub Docusign Postman Collections SDKs and tools PowerForms Maestro API Navigator API Navigator API overview Use cases How to guides ​​​​​​​Join the beta for access to Postman extension apps Connect Webhooks, 2.0, OAuth Connect Templates and partner composite templates Docusign Connect Guide Best Practices Connect 2.0 New Event Based System JSON Postman Collection Developer Community/Connect Happy coding! 

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Community Admin
S
Newcomer
sumanm2025Newcomer
asked in eSignature API
Dependency error while using DocuSign.eSign.dll version 8.1.0 for eSignature API integration

Received dependency version mismatch error while trying to import “DocuSign.eSign.dll” version 8.1.0.While downloaded “DocuSign.eSign.dll” (version 8.1.0) using .NET NuGet Package Manager, the version of “System.Numerics.Vectors.dll” downloaded was “4.1.4.0”. But when tried to import that “DocuSign.eSign.dll” (version 8.1.0) to our product, got an error as “System.Numerics.Vectors.dll” version “4.1.3.0” is missing.Unable to get any reference of the version 4.1.3.0 for “System.Numerics.Vectors.dll”.Please help to this dependency version mismatch error for “DocuSign.eSign.dll”. Error Message: “Could not load file or assembly ‘System.Numerics.Vectors, Version=4.1.3.0’ or one of its dependencies. The system cannot find the file specified.”

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K
Docusign Employee
S
Newcomer
staceymNewcomer
asked in eSignature API
Promoting Integration Key to PROD

My integration key is currently in development and we’re getting ready to submit for review to move into production. However, we need to continue testing with they key until go live. Once the key is moved into production, will I still be able to use it in the test environment? How long does the approval generally take to promote the key to prod?

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Cassandra.Loewen
Docusign Employee
P
Newcomer
PeterOBNewcomer
asked in General
How do I change the color of my signature box to be the same every time?

Every time I create a document DocuSign chooses the color of the signature box.  It is different every single time.  Sometimes it is yellow, sometimes blue, purple, and now they have added pink.  I do not want my signers to see pink boxes on their documents; it is very unprofessional.  I would like the signature box to be the same colors every time.  But I cannot figure out how to change this setting.  All the instructions provided by DocuSign do not help with this and not being able to call a DocuSign rep but have to do15 steps just to ask a question through this silly forum is ridiculous and frustrating.  HOW DO I change the color settings for the signature boxes to be the same every time?

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P
Newcomer
G
Newcomer
GixNewcomer
asked in eSignature API
Runtime dependencies problems

Using methods of DocuSign.eSign.dll in a Window Service , developed with C# and targeted to .NET framework 4.7.2 you got a seemingly endless number  of runtime exceptions like ‘Could not load file or assembly 'System.Memory, Version=4.0.1.1, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51' or one of its dependencies.’When you fix the the dependency exception e.g. for Microsoft.IdentityModel.Tokens.dll a new problem with Microsoft.IdentityModel.Logging.dll shows up and then with Microsoft.IdentityModel.JsonWebTokens.dll an so on.Even the latest version of DocuSign.eSign.dll (8.1.0.0) seems to depend on older or deprecated versions of system dlls.Has anyone already had to deal with this problem ? 

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G
Newcomer
C
Newcomer
Clea CNewcomer
asked in Docusign Connect
Can DocuSign - CLM support Chinese characters as a basic language?

When reviewing contracts under DocuSign - CLM, we use Chinese to communicate and include comments in Chinese for each action. However, once the record becomes an executed record, all the Chinese characters are lost in the summary report. This is a significant issue for us. It would be ideal if DocuSign - CLM supported Chinese characters, given that approximately 20% of the global population uses Chinese. I am eagerly anticipating positive news from CLM in the near future.

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C
Newcomer
J
Newcomer
JoshDecisionsNewcomer
asked in eSignature API
SOAP API – Tab Values Missing and Defaulting to Text

Hi everyone,I'm running into an issue when making API calls to DocuSign using our SOAP client. Specifically:Not all the tab values we're setting are being sent in the request. Even when we explicitly define certain tab types (e.g., RadioButton), they appear to default to simple text fields in the envelope.I've attached an example of a radio tab configured prior to the payload, along with a Fiddler capture showing the request being sent.Has anyone run into similar behavior or have suggestions on what to check? Any help is appreciated! Fiddler outputRadio Tab configuration 

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J
Newcomer
P
Newcomer
paulfutherNewcomer
asked in eSignature API
Embedded URL for document creation

Hello, In my Django app, we can create and edit a docuisgn template internally. I am using the embedded url. It works great, but there are a few tweaks. Safari does not like iframes for example. And the return url in dev mode can be a challenge. But in production it works. I am looking to harden the approach. I have added a few things like a side bar menu to help with guiding people through the process. Stuff like that. Does anyone have an experiences with this approach that they would like to share? thank you. Paul.

252
P
Newcomer
A
Newcomer
akankshaNewcomer
asked in eSignature API
Upload a document from your device & add your signature in React Native App

I am developing a React Native application where I need to implement document signing functionality for PDF files. The requirement is to allow users to upload a PDF from their device and sign it using DocuSign. However, I want to achieve this without creating or managing an envelope in DocuSign.Is there a way to directly sign a PDF document within my React Native app without involving the envelope process?

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A
Newcomer
M
Newcomer
mnjNewcomer
asked in eSignature API
Inquiry about hiding "Back" button in Template Edit View

Hello,I'm currently using the DocuSign Java SDK (docusign-esign-java) version 6.0.0 to call the createEditView method from the TemplatesApi class, as shown below:templateViewRequest.setReturnUrl(returnUrl);templateViewRequest.setViewAccess("template");ViewUrl view = templatesApi.createEditView(accountId, templateId, templateViewRequest);I would like to hide the “Back” button on the Template Edit View screen.According to the API documentation, it's possible to customize the embedded view using the settings object (e.g., showBackButton, startingScreen, etc.), but the TemplateViewRequest class in the SDK doesn't seem to support setting this settings field.I would like to ask: Is there a way to set the settings parameter when using createEditView with the Java SDK? If not, is there a workaround or should we call the REST API directly using a custom HTTP request? Do we need to have a specific feature flag enabled on our account to use settings in view requests? Any guidance would be gre

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T
Docusign Employee
R
Newcomer
RingwoodNewcomer
asked in eSignature API
Getting PDF checksum in Java

We are using JavaAfter calling:net.docusign.api_3_0.AuthoritativeCopyExportDocuments authcopy = api.exportAuthoritativeCopy(eid)How do get I a checksum for api.acknowledgeAuthoritativeCopyExport?I’ve tried to use the Javscript example I found and covert to Java, but I am clearly missing something! var CryptoJS = require("crypto-js");var document1 = "<documentpdfbytes>";var coc = "<certificatepdfbytes>";// CryptoJSvar parseB64 = CryptoJS.enc.Base64.parse(document1);parseB64.concat(CryptoJS.enc.Base64.parse(coc));var shaB64 = CryptoJS.SHA1(parseB64);console.log("->", shaB64.toString(CryptoJS.enc.Base64));</certificatepdfbytes></documentpdfbytes>

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R
Newcomer
J
Newcomer
JSchneiderNewcomer
asked in eSignature API
Integration with Ironclad

Our company has two Docusign accounts, one of which is linked to Ironclad. Periodically, at random periods, the integration goes off and any signature process is stopped. We are obliged to log on to Docusign and relink the two apps. This behaviour is not normal, since a link validly affirmed should be permanent. If there is a periodic reset for whatever reason (e.g. security) this should be clearly stated so that the relinking of accoints can be made object of a procedure to ensure uninterrupted functionality. The issue is critical as it interruprs workflows and prevents the signature of contracts. Thank you in advance for your feedback.

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G
Docusign Employee
Scott.Nieman
Conversation Starter
Scott.NiemanConversation Starter
asked in Web Forms API
Web Forms - Is there a way to create a subform or tabular view?

We have a need to support a dynamic header -< detail form where the detail is a dynamic list of items.  Similar to a purchase order with many order lines.We want to repopulate the header and the detail with what we know about the recipient and let them fill in the blanks for missing information in each subform.  This could be a grid-like view or <Previous  |  Next > type of control for each of the lines (probably easier for a mobile app).I thought I could use Agreement Template Builder template with a dynamic table, but ATB templates are not supported.

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Scott.Nieman
Conversation Starter
S
Newcomer
SerjioNewcomer
asked in Authentication
Server error on /oauth/userinfo

Hi!I’m trying to make API calls according to this how-to articlehttps://developers.docusign.com/platform/auth/authcode/confidential-authcode-get-token/But I’m stuck on “Step 3. Get your user's base URI” - the https://account-d.docusign.com/oauth/userinfo url always response with:{ "error": "internal_server_error", "reference_id": "d63dceae-72c6-4d27-9218-3b0fd58b2c30"}Authorization header is added as described in the docs -Bearer somelongCode......ProvidedIDK why it’s happening because I’m able to get Docusign access token from step 2 - that’s means that credentials set properly. So what I’m doing wrong?Thanks!

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Cassandra.Loewen
Docusign Employee
M
Newcomer
mxxkNewcomer
asked in Authentication
What exactly does the siteid claim in an id_token indicate?

Docusign account URL is account-specificAccording to https://developers.docusign.com/platform/api-endpoint-base-paths/, the {server} value (which determines the base URL for several Docusign APIs) is specific to a Docusign account:The Account Base URI section of the Apps and Keys page. This is confirmed by the structure of the /oauth/userinfo response, where the base URL can vary per account. For example:{ "sub": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "name": "First Last", "given_name": "First", "family_name": "Last", "created": "2015-08-13T22:03:03.45", "email": "first.last@example.com", "accounts": [ { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": false, "account_name": "Example Europe Ltd", "base_uri": "https://eu.docusign.net" // Account 1 base URL }, { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": true, "account_name": "Example Corporation", "base_uri": "https://na3.docusign.net"

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Cassandra.Loewen
Docusign Employee
C
Newcomer
carlos.torres140Newcomer
asked in eSignature API
When creating a envelope using C# SDK I dont get the docusign email to sign it. Why?

Well, when I create the envelope with status “sent”, usually I got the “create” envelope email, from DocuSign, but never the one to sign it. So I signed the document from the DocuSign page and then I got the “complete” email, but no the email that request the signature.Even from the DocuSign dashboard I select the envelope and hit the “resend” button and still not getting the email. I checked the the email address is correct. Is there a setting that I need to change?

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S
Docusign Employee
G
Newcomer
Gijs van LithNewcomer
asked in Authentication
Docusign - Watch envelope Completed, The acces token provided is expired, revoked or malformed

Hello,I am trying to create a module in Make.com that checks if an envelope has been completed. This works for a while, but eventually, I receive an error message. I have a business plan with DocuSign. I have tried several solutions in both DocuSign and Make.com to resolve the issue, but so far without success.I believe the access token might only be valid for a limited time, and I’m looking for a way to either extend the access token’s validity or use a refresh token so that the system doesn’t keep failing as it does now.Has anyone encountered this issue and can offer guidance on how to solve it?Thank you in advance for your help!

251
Cassandra.Loewen
Docusign Employee
C
Newcomer
Christos MouskosNewcomer
asked in eSignature API
eSignature/M-Files Integration - Move integration to different account

Hello,We are trying to change the Account on which the Docusign eSignature/M-Files integration is running but we cannot.Right now the integration is live on Account A of a specific user and we want to move it to Account B of the same user.Even thought we changed the default account of the user and reauthenticated the user, it seems like the refresh token is still authenticated to Account A.Is there a way to force the expiration of the refresh token? Is the Connected App that we see on the user called “app.docusign.com Version 1.x” related?Thanks in advance,Christos Mouskos

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S
Docusign Employee
R
Newcomer
RingwoodNewcomer
asked in eSignature API
Getting javax.xml.ws.soap.SOAPFaultException: Invalid Message Signature

When trying to download a document with the SOAP API I get: javax.xml.ws.soap.SOAPFaultException: Invalid Message SignatureI do have a signature on my accountThis occurs  using both requestPDF and exportAuthoritativeCopy APIServiceSoap api = Utils.getAPI(request);api.requestPDF(eid);api.exportAuthoritativeCopy(eid); Note: I can get the envelope:api.requestEnvelope(eid, false);  

331
Leandro.Reis
Docusign Employee
R
Newcomer
RutujaWNewcomer
asked in eSignature API
DocuSign Webhook

I’m trying to receive webhook notifications from DocuSign on my endpoint but the request fails with the error:"The request was aborted: Could not create SSL/TLS secure channel."My server supports TLS 1.3 minimum. DocuSign webhook requests fail when attempting to connect.Does DocuSign support TLS 1.3 for webhooks? If not, is there a workaround or fix to make this work?

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Michael.Rave
Docusign Employee
J
Newcomer
JacobusNNewcomer
asked in General
Pulling Checkbox tab group value from Power Automate

I am trying to pull the values of check boxes when checked using the built-in Power Automate connectors. I can see the name of each checkbox but I can’t tell whether or not the box is checked. {"tabLabel": "","documentId": "","recipientId": "","tabId": "","tabType": "checkboxTabs","prefill": false},

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J
Newcomer
T
Newcomer
TdeveloperNewcomer
asked in eSignature API
Unable to create developer account

Hi,I've been trying to create a DocuSign developer account, but no matter which email I use, the registration process doesn't complete. I even tested the process with an existing email, expecting an error message indicating that the account already exists, but instead, the "Get Started" button stays in a submit state and nothing happens—no error message or confirmation.At this point, I'm unsure if the registration form is working correctly. I have attempted the process with five different emails and have also tried the following troubleshooting steps:Clearing cookies and cache Using a private/incognito window Trying a VPN Using a mobile device on a different networkDespite these efforts, the issue persists. Could someone please assist me in resolving this?Thank you.

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M
Community Moderator
B
Newcomer
bbeardNewcomer
asked in eSignature API
Multiple documents with Auto-Place not using DocumentId

I am creating an envelope using the API and adding multiple documents and using Auto-Place to add the “Sign Here” tabs. The anchor string is the same on both documents but I would like the tabs to only place on the document specified by the “DocumentId” on the tab. This does not seem to work.Here is example code using the C# SDK:Is it expected that the SignHere would be added to both documents? If so, how would I prevent that? var envelope = new EnvelopeDefinition(); Document doc1 = new Document { DocumentBase64 = doc1DocxBytesBase64, Name = "docusign-test", FileExtension = "docx", DocumentId = "1", }; Document doc2 = new Document { DocumentBase64 = doc2DocxBytesBase64, Name = "docusign-test2", FileExtension = "docx", DocumentId = "2", }; envelope.Documents = new List<Document> { doc1, doc2 }; var signer = new Signer(); signer.Name = "Test Name"; signer.Email = "test@test.com"; signer.RecipientId = "1"; SignHere signHere1 = new SignHere { AnchorString = "\\s1\\", Docume

413
S
Docusign Employee
J
Newcomer
jlucas01Newcomer
asked in eSignature API
Get the error This User lacks sufficient permissions when execute ExportAuthoritiveCopy SOAP call

Unable to execute ExportAuthoritiveCopy SOAP call.Get the error This User lacks sufficient permission when execute ExportAuthorativeCopy SOAP call in Java Attempting to use JAVA SOAP API in the development environment.My user account is:lucas@vsac.org I am able to perform other actions without issue but when I try to runt eh following code for ExportAuthorativeCopyAuthoritativeCopyExportDocuments authoritativeCopyExportDocuments = api.exportAuthoritativeCopy(envelopeId); I get an exception.javax.xml.ws.soap.SOAPFaultException: This User lacks sufficient permissions. Envelope:a3cd69ed-b1d8-4528-a919-0f207fb9ac92, User:9002d798-6e25-4350-b873-37f01801f058 My account appears to most all permissions needed but when I look in the development user admin screen and I'm not find anything for Authoritative Copy. The on-line Documentation says. eSignature SOAP API:Authoritative Copy in SOAP requires two features to be enabled for your account.The first is called Auto Authoritative Copy.This feat

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Docusign Employee

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