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published in General

AliskaNewcomer

asked in General

error recipient email

Hi, I got the error in email id is wrong, could you please help me which expression i need to use to get email from filter array?

1 month ago

arjunkishorkumar.govaniNewcomer

asked in General

Why date and time returns in PST timezone?

We have configured the Kuala-Lampur timezone in Settings > Regional Setting. But we are always getting the date and time in PST timezone only in api response after opening/signing the document in docuSign. Is there anything we need to take care for that? Or it will be always in PST timezone?When we open the Certificate of Completion, it displays the time in Kuala-Lampur timezone. Please do the needful.Thanks.

1 month ago

jPVNewcomer

asked in General

Customer support non existent???

Since April cannot get Customer support for former employee accounts that need to be accessed for legal compliance reasons. The Administrator of the company account resigned and we need to change the Administrator, assign a new one to access our documents. I can’t imagine there is not a contact or simple solution that it is not a rare situation. Any help appreciated. Thanks!

1 month ago

Joao ColomboNewcomer

asked in General

Envelope Creation dont create Contact and dont send email.

Hi, when I create an envelope using the API, the recipients are not created in contacts and the emails are not sent, even when I try to resend... When I am trying to create an envelope through the UI and it works fine. The contacts are created and theenvelope is sent.https://demo.docusign.net/restapi/v2.1/accounts/{{Account}}/envelopes/{ "Documents": [ { "DocumentBase64": "...", "DocumentId": 1, "FileExtension": "Docx", "Name": "nomedotemplate" } ], "EmailSubject": "SellersFi", "Recipients": { "Signers": [ { "Email": "joao.c@outlook.com", "Name": "new contact", "RecipientId": "312", "RoutingOrder": 1, "ClientUserId": "312", "Tabs": { "SignHereTabs": [ { "AnchorString": "0SFSIGNHERE", "Name": "Please sign here",

1 month ago

RkumbharNewcomer

asked in General

whether there is API in DocuSign part 11 or not?

Hi Team,Can you please check whether there is API in DocuSign part 11 or not?If yes, then how to check?Regards,Rupali K

2 months ago

TsudaNewcomer

asked in General

API between GWS and DocuSign

I have one question regarding API between GWS and DocuSign.If each account e-mail is different from the other, will the API go smoothly? GWS: Tsuda.akinobu@sagj.co.jpDocuSigne: Tsuda.akinobu@sojitz.com

2 months ago

what_kind_of_mickey_mouse_operNewcomer

asked in General

When I log in I am stuck, tons of javascript errors and a modal that says contact CS, but enable to.

I can log in, but there is an error modal that blocks the page. (https://apps.docusign.com/)I see tons of javascript errors that say:“[OPTIMIZELY] - ERROR 2024-05-09T22:53:59.227Z ATTRIBUTES_VALIDATOR: Provided attribute: accountPlan has an undefined value.”I hit “contact support”, and I can’t because it says:Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios, contact DocuSign Support for assistance. going back to this page:I have to inspect the js console, remove the error message modal from the HTML.After I do that, i can click on the manage button and everything is usable, but still see thousands of JS errors.Seriously, this is some mickey mouse web development, with comments and unobfuscated JS, and really bad error handling. I wouldn’t even be surprised if these errors were not logged anywhere and they went into a void.Now I am questioning docus

2 months ago

danny.schumannNewcomer

asked in General

Right and Role - Signatures

Hello everyone.I would like to setup a meaningful rights role concept.I would like to have users who are “only” allowed to send simple signatures, but cannot make any other settings.There should be 3 users who can also send qualified electronic signatures, while others cannot. I would also like users to be able to send letters exclusively via API.Can this be done with the setting?Thanks - and have nice weekend

2 months ago

MinalNewcomer

asked in General

How do I turn on features for my DocuSign developer account?

I have a DocuSign developer/sandbox account and a production account. I want to explore web forms and SMS delivery with my sandbox account. How can I get these features enabled in my sandbox account?

3 months ago

ChristinahoffNewcomer

asked in General

2 Updates in 1 week

There have been 2 updates to this product this week. The first worked best for me because my most recently used template was shown on the main page but now you’ve taken it away, again. Why must your progress always include more clicks for the user? The same happened with the Outlook Add-in, so I stopped using it. If you are going to continually change the main page, you should include user preferences for defaults so we can see what we need and not have to register multiple, useless clicks to get where we need to go.

3 months ago

Saragadam BhanuNewcomer

asked in General

How DocuSign manages the data of different customers in Multi-tenant developer account for ISV .

Hi TeamHow DocuSign manages the data of different customers in Multi-tenant developer account for ISV .

3 months ago

MJTNewcomer

asked in General

Unrecognized base64 character

I am trying make a http callout to the genAndConvertEnvelopes Api to generate a document and save it back to Salesforce and it is failing to due to the below error:System.StringException: Unrecognized base64 character:Apex code below can anyone help?public class docusignGen_And_API { @InvocableMethod(label='docusignGen_And_API') public static List<String> sendEnvelope(List<String> record) { System.debug(record); Id recordId = record[0]; System.debug(recordId); gen_and_convert(recordId); return Null; } @future(callout = true) public static void gen_and_convert(Id recordId){ String jsonBody = bodyJSON(recordId); System.debug(jsonBody); HttpRequest req = new HttpRequest(); req.setEndpoint('callout:{namedCredential/restapi/v2.1/accounts/{accountId}/envelopes/generate_and_convert'); req.setHeader('Content-Type', 'application/json'); req.setMethod('POST');

3 months ago

bjones8888Newcomer

asked in General

Security setting to disallow saving notification email as MSG

I have an Outlook add-in that saves an email from a mail folder to a .MSG file and moves it to a case management system. Some messages are not exporting. One common factor is DocuSign. I’ve tested this successfully with my own DocuSign notifications (as a recipient). I’m wondering if DocuSign has a security setting that might be blocking the saving of the email as MSG.Is anyone aware of such a setting within DocuSign?

3 months ago

arc_ec1Newcomer

asked in General

Sandbox testing

Hi,I have recently signed up to the sandbox version of Docusign as I want to get up to speed with some of the functionality. A colleague of mine is also using the sandbox version as we would like to collaborate on some of tests. Unfortunately, despite numerous attempts to collaborate in the sandbox version e.g. add each other as contacts/users/send emails/share templates, we have not been able to do so. I would like to understand whether the sandbox version of Docusign allows colleagues to collaborate on it? If so, what steps do we need to take to ensure we’re both using / viewing the same version (as none of our attempts so far have worked)? Please note: we already have a Docusign account for our organisation (which we prefer not to run numerous tests on), hence the sandbox version is to try out different tests outside of the account. Thank you,Emma

3 months ago

gearymarksNewcomer

asked in General

Is it possible to auto-sign a document via API

I would like to use the API to automatically sign a document without the user having to receive an email, go to the site, sign and complete the process there. I am wondering if it’s possible to sign the document with a previously created signature and prepopulate some of the specific fields on the document.

4 months ago

tyilmazNewcomer

asked in General

Starter API Plan

Hi, I have 2 questions about Starter plan for Developer API.https://ecom.docusign.com/en-GB/plans-and-pricing/developerPlease check the link for price plans. It says 40 envelopes per month and also 5 envelopes.I didn’t understand the difference. We expect to get 20-30 applications monthly.But I wonder what happens if we sometimes exceed 40 envelopes.Will the system block requests or there will be extra charge for the exceeded envelopes. Thanks

4 months ago

Marybi.MalminNewcomer

asked in General

Esignature Domain Change- API for Email Bulk Changes

Hello,Is it possible to do the solution mentioned below through their API in bulk?Our Identity Provider is configured to use the email address as the NameID, for which DocuSign outlines the following solution for only one email at a time:1. Update the user's email address in the Identity Provider.2. In DocuSign, navigate to Org Admin > Users and search for the user by their current email address.3. Navigate to the Profile tab and update the current email to the new email.Note: The new email address must be on a domain managed by your Organization.4. Navigate to the Security tab and reset the user's Federated ID.5. Click Save at the bottom of the page".However, we are not able to change each email account manually.Any help would be appreciated it. Thanks in advance,Marybi

4 months ago

Abhishek.Bansal.Newcomer

asked in General

Unable to setup Auth for CLM APIs

I am trying to integrate with CLM APIs however I am not able to figure out how to setup Authorization and Authentication. DocuSign APIs refer creating a developer account and setting up Integration Keys there but it only seems to work with eSign APIs and not with CLM. Can anyone PLEASE help me figure this out, I am having a hard time finding the solution to this.

4 months ago

John.KleinhenzDocusign Employee

asked in General

a true Sandbox that stays in synch with Production?

Does DocuSign offer a Sandbox that stays in synch with a Production account ? If yes, where to find that information?

5 months ago

DeniseNewcomer

asked in General

Printing the completed Document

We are a Public School District that receive a ton of PSLF forms that require an electronic signature, I always print the completed form for the employee file when I am done. I cannot seem to do this within Docusign, I get no option to “print” now. I used to get an email of the competed form but now I do not. How can I remedy this issue???

5 months ago

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