Unanswered questions

I’ve been getting a few bounced email error messages.  This mostly occurs to people I have sent Hundreds of docusign envelopes to, and they are on the same server as I am, so it’s not an ITS issue.  I’ve ignored some, and they seem to go away, but this is obviously a problem that keeps occuring.    

I send out documents for signature once signed and completed i download then signature looks as if it was copied and pasted. Why???

Hello,I'm in a dispute and someone claim to have a document signed by me using docusign. They took another signed document by me and pasted my signature (with the docusign ID watermark) into another document I never signed. Of course In my DS account there is no such document. How can I prove the document is fake? I'm a free user of docusign. I can't prove I never sent this via email as I shared a group of documents in a drive folder, and they claim that document was inside the folder, and then removed.

I have created a PowerForm for my organization to use and have tested it out a few times.   The PowerForm has multiple approvers, with the first person using it filling in the next level approvers.  When the next approvers get the email to sign, it looks like I personally, as the creator of the PowerForm, sent them the document to review and sign, even though it really is coming from the initial user of the PowerForm.    Is there anyway around a PowerForm request looking like it came from the creator of the PowerForm other than having to set up a “no reply” email account to transfer the PowerForm ownership to?

I noticed a “Restart flow” button in the upper right hand corner of the web form screen (after clicking on an existing web form from the templates tab → My Web Forms.) Is it new? What does it do? I couldn’t find anything about it in the last few release notes. Also, I needed to get an activated webform URL, but could only get it after clicking on the “Use” button. Are there release notes on the recent webform updates? Thanks in advance for any guidance. I hadn’t had to make any updates to my webforms since earlier in the year, and noticed some of these changes. 

I need to initial a markup on a document, but the textbox from the markup is covering the initial field. Whenever I go to click the initial field, the textbox fully overlaps it. I initially made the markup, the other signer added to it, and I need to approve their additions. Is there a way to move the text box without sending it back? And if I do decline to sign, would that only void the markups the other signer made? Thank you!

I want to add signature on all my documents pages automatically.

I’ve received an old employment contract from my employer, which is different from the one I have. I want to check if this document is legit, as it was apparently sent and signed using Docusign, but I can’t find the original emails. I have the Docusign envelope ID, and the codes underneath each signature. Can these be used to verify if the document is legit? 

I made a new email to be able to use the free trial docusign, but i can’t sign in to make the new account.

the Docusign id card should read OEC (Electrical) Ltd but for some reason it says OEC (Electrical) (Electrical) Ltd. how do I remove the extra word please

Hallo zusammen,wir haben aktuell Probleme mit dem DocuSign Outlook Add-in.Das Add-in funktioniert bei uns nicht korrekt bzw. lässt sich nicht wie erwartet nutzen. Laut aktuellem Stand scheint hierfür Exchange Online erforderlich zu sein.Hat jemand das DocuSign Outlook Add-in erfolgreich ohne Exchange Online im Einsatz? Gibt es hierfür bekannte Workarounds oder alternative Möglichkeiten?Vielen Dank vorab für eure Hilfe.  Hello everyone,we are currently experiencing issues with the DocuSign Outlook Add-in.The add-in is not working correctly in our environment and, based on the latest information we received, Exchange Online seems to be required.Has anyone successfully used the DocuSign Outlook Add-in without Exchange Online? Are there any known workarounds or alternative solutions?Thanks in advance for your help.

Hello,I'm going through the Go-Live process for a private custom integration and have a few questions before resubmitting:1. Corporate email requirementThe production Admin account is currently registered with a @gmail address. Is it mandatory that the Admin account itself be registered with a corporate email domain, or is it sufficient that the person filling out the verification form uses a corporate email — even if the DocuSign account is linked to a @gmail address?2. Plan eligibilityIs a specific DocuSign plan required to complete the Go-Live process for a private custom integration using JWT authentication? If so, which plans are supported?3. Signing the formIs it mandatory to complete the identity verification step (document photo + selfie) during the Go-Live form, or can the process be approved without it?

Goodmorning,  I am wondering if there are any API endpoints I can configure to that would allow me to fill in fields on a templated document. For context, I’m working on configuring a solution for a business that takes information from a form and automatically drafts an agreement in a Docusign template. Right now I’m using the Docusign MCP server within Claude and I don’t think there is capabilities to do this since i can’t see any of my fields being populated. I made sure that the fields are not locked and are set for visibility on the template.  Is anyone doing something similar?

Hi, I’m using the DocuSign .NET SDK CreateEnvelope API to send envelopes with multiple documents, recipients, and tabs.am noticing a delay between making the API call and receiving the EnvelopeSummary response, and I would like to understand if this is expected behavior.What is the typical/expected response time for envelope creation? Are there recommended best practices to improve performance and reduce API response time?

I am using the POST /restapi/v2.1/accounts/{accountId}/envelopes endpoint with multipart/form-data to create envelopes.The request payload is shown below:--AAAContent-Type: application/jsonContent-Disposition: form-data{ "documents": [ { "documentId": "1", "fileExtension": "txt", "name": "test1.txt", "order": "1" } ], "emailBlurb": "this is a test", "emailSubject": "test", "eventNotification": { "envelopeEvents": [ { "envelopeEventStatusCode": "Completed" }, { "envelopeEventStatusCode": "Declined" }, { "envelopeEventStatusCode": "Voided" } ], "requireAcknowledgment": "true", "signMessageWithX509Cert": "true", "url": "dummyurl", "useSoapInterface": "false" }, "notification": { "useAccountDefaults": "true" }, "recipients": { "recipientCount

Candidate signed off their onboarding but onboarding 2.0 has not updated with a completed status.  Candidate signed off their onboarding on the 29th May 2026, but the status in onboarding as well as docusign has not updated.Docusign - Onboarding2.0 says awaiting signatureDocusign - says completedManage Docusign in Successfactors - says signed

Where can I find the total document storage used by each DocuSign account? I did a little digging and it doesn’t seem like this is possible with the API. 

I have sent an envelope to multiple recipients, and 3 of the 4 have signed. However, the email address assigned to the last recipient is incorrect, but I am not seeing any way to correct this at this time -- There is no ‘Correct’ button visible or any way I can see to update this recipients email without recreating the entire envelope. Need assistance to get this resolved without having to re-create and re-send this contract to all clients.Envelope ID *********************************

Hi,I have an envelope with seven different documents both Excel and Word.They need to be signed from a supplier and our management.When creating the envelope, I didn’t see buttons/ options to set and define the signature fields.Strangely, before submitting the envelope for signature, DocuSign system asks me if I don’t prefer adding fields.My question is: HOW?Thank you for your help! 

My DocuSign demo account is not sending email notifications to signers for envelopes created. Despite everything worked fine earlier. There are no junk file issues, and i have configured all notification preferences according to solutions / documentation found. Are there any recent updates or changes to DocuSign Demo account settings that could effect Email notifications?Or Anything that i might have missed to set up notifications.Any Suggestions or solutions Would be greatly appreciated.Thank you!

We have a DocuSign workflow with six signers. The envelope is first sent to the primary owner, and after they sign, it is sent simultaneously to five joint owners. A 48-hour auto-void policy is configured.For example, after the primary owner signs, the five joint owners receive the envelope at the same time. If three of the joint owners complete signing while the remaining two have not signed, and the envelope is then voided, I have the following questions:Even though the envelope has been voided, is it still possible to retrieve the signed document for the recipients who completed signing before the envelope was voided? Is the Certificate of Completion still available for a voided envelope? If so, does it include the signing activity of the recipients who signed before the envelope was voided?

Please DONT use this product.  Once you sign up, they want to catch you needing more envelopes and will NOT let you renew 2 weeks early.  They do this so you will have to purchase more envelopes at extreme prices.  Also, when you start looking to renew if you look closely at the address bar you will see where they redirect you to a page that the prices have gone up.  They only do this to returning customers.  If you go to a different computer and sign up, you can get the original prices.  This is because they can't catch your personal information and redirect you to the other web page. This just shows how dishonest this company is.

We’re attempting to use a workflow to automate complex contracts, is it possible to have a direct signing session where BOTH the initiator of the workflow and the signer use the same device? We’re trying to avoid having the client have to open the envelope via their own email/device, we just want to use the same tablet that our sales rep is using thanks

Hi. Every time I am trying to open document which I need to sign message ‘’You’ve reached the authentication limit’’ appears on screen. However I do not exceed the limit of attempts. I have tried next day and day after, same issue. Please investigate issue. 

Goal: Embed signing in our web app via an iframe with a working change language function.When we render the signing URL in our webpage, in an iframe, and then we try to change the language as in the screenshot below:  We get  apps.docusign.com refused to connect error message Front-end logs shows also:Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://apps.docusign.com". The request has been blocked.Have anyone faced this issue before, and is there a workaround to make this change of language function actually work in embedded signing?Account type: developer/demo. Thanks!