Unanswered questions

Is the system down?  I can’t access a document sent to me for signature. It shows up in documents, but it doesn’t recognize it when I click on the document.

Following this instruction : https://support.docusign.com/s/document-item?language=en_US&bundleId=als1679428547895&topicId=kyy1679958874136.html&_LANG=enusI was able to create a word document using DocuSign Add-on , and then uploaded to Docusign as template.In MS Word it looks like this :I created an app in C# that uses DocuSign.eSign.dll 8.0.2 version and cannot set values to those "sender field data".Any idea how to do it ?These is what I tried so far : Tried upgrading the library to 8.6.0 to use : envelopeDefinition.PrefillTabs (failed)using TextCustomField like this (failed) : envelopeDefinition.CustomFields = new CustomFields{ TextCustomFields = new List<TextCustomField> { new TextCustomField { Name = "EventName", // Field name WITHOUT braces Required = "false", Show = "true", Value = "PARTY" } }}; using CompositeTemplates (Failed) :  envelopeDefinition.CompositeTemplates = new List<Co

There appears to be no way to report on number of envelopes re-sent (or sent manual reminder). Anyone have a way of doing this? Or is this a request to the Docusign developers? 

Hello, I am trying to find a way to connect Docusign and Airtable. Once my document is returned signed by the client I would like to have the document downloaded automatically into my airtable database. I have tried to do it using Zapier but it isn’t working and I don’t see an available extension in Airtable for Docusign like the one there is for Docupilot.  Thanks,Ana

I would like to take data from airtable  to put on pdf template or any template. Then would like to take this template that is filled out with this data to be electronically signed with docusign.  For example If I am trying to do a lease renewal for an apartment I have a general template of the renewal that has about 10 places where it takes data from airtable to fill out. Then I need to take this document and be able to get electronic signature and then store the final document on airtable. I also have zapier and can pay for make to help get this done if needed. 

I uploaded an 8 page document which required a signature on each page.  However, Docusign removed the frame on some of the pages.  Why?

I have been having trouble with multiple and single signatory fields disappearing and not populating. I have spent hours trying to redo them I ended up sending just to the first recipient and the fields did not even appear?? What is going on??

Long time user (12 yrs?), extremely frustrated with recent DS *upgrades.* I can no longer ask one recipient to sign/initial in multiple locations in the same document. The wizard automatically deletes the first/previous signature/initial if I add a second location for signature/initial request. I have tried closing/reopening the DS program, switching browsers, switching users in between, etc. Nothing is working and I have an urgent deadline.Speaking or chatting with a human is no longer possible and the bot cannot provide adequate instruction. This is terrible customer service. DS rates have increased, yet the quality and availability of service has deceased. Shame on you DS.I guess it’s finally time to switch to a more reliable digital signature provider.

Hi Community,I’ve raised a case with Docusign also, but I thought I’d post this issue here.Our users use Docusign within Salesforce to generate and send their quotes to prospects and customers.However, when logging in today, we all have the same error message: My ‘test’ above was one field in a new word document uploaded to Salesforce and I clicked preview, as you do when creating a new Docusign template in Salesforce.I received this error and, basically, I have no idea what to do next.Has anybody else experienced this or know how I can fix it?Thanks

I cant create an envelope at all. I have follow instructions from deleting cookies and chatting with support.  One agent advise me to get a new device!!! Im like huh? I haven’t been able to create a envelope in over two weeks.  Support hasn’t been able to assist and they were supposed to call me back today and no phone call.  I want to just give up and cancel my subscription because I am behind.  This has been the worst experience with docusign.  Everyone I speak with, says someone will call you and nothing.  I have been having this issue for awhile. At first I thought it was me, but I kept logging in and out hoping it restart on its on.  I sent docusign an audit trail and I get this:Hello Reggie, I hope you're doing great today.Our tech team found no error on the API logs. Please try to use a different device and then try to create an envelope again. Please make sure that your internet connection is stable since unstable connection would also cause that kind of error. I dont have anot

How do I add pages to an already established Template/ Envelope? 

Working on automating contract templates. Some elements may or may not be displayed due to the person’s hiring status. For instance, if Variable A = {Class 1}, we need to hide clause 2 in our document and all subsequent numbers must be adjusted. The best way to handle auto-numbering is to establish a list, but the conditions function does not allow this. Has the community found any workarounds? While I understand the solution might be “create a contract template for each iteration/combination,” I really don’t want to create or maintain 81 different templates for 1 of our 6 entities. Conditional logic should be designed to solve this. Cheers! 

I’m trying to sign a very important document. I already did the identification with IDnow and it was confirmed as completed. I can see in the certificate of docusign, that I passed the Identification process this morning. However, it doesn’t show my signature and if I try to sign again, it redirects me to IDnow advising “This identification for this Transaction Number has already been completed and cannot be restarted.”. It also didn’t forward the document to the next person in the signature order.  Is there a way to fix this? We already tried restarting the whole document but this didn’t fix the issue, the exact same problem happened again. 

I am having nothing but trouble with Docusign. I only needed it for one signature. I had to purchase the monthly subscription. I am unemployed and can’t afford to get rebilled. When I try to go to the Plan and Billing page it just takes me to a blank page. If I try to contact customer support via chat bot, it is unable to help. The phone and email options are locked unless I log in, but then it won’t let me lot in through that prompt. When I am actually logged in, I can’t find customer support anywhere.

My recipient is saying he is not getting the outgoing DocuSign email, it is not in his inbox or spam folder.  Can I send him a direct link to the document from my regular email?

I’m trying to receive webhook notifications from DocuSign on my endpoint but the request fails with the error:"The request was aborted: Could not create SSL/TLS secure channel."My Azure web App Service to supports TLS 1.3 minimum. DocuSign webhook requests fail when attempting to connect.Does DocuSign support TLS 1.3 for webhooks? If not, is there a workaround or fix to make this work?

I function as the Admin for our eSignature for Salesforce and am the connected user. However, I did not receive the most recent email from DocuSign “Reminder - eSignature is Migrating to Microsoft Azure” --- another user, who also has the administrator profile received this message. I cannot find in the settings where to list myself as the primary admin or a list serve to get these notifications that affect the integration. Any documentation on that?

I have a user in the same account (sender), but we are from different departments and couldn’t share the content of our documents. How can I set up my documents in a way this person hasn’t access to view? Thank you

Description:I'm unable to authenticate using JWT Grant with my promoted integration key in production. I receive an issuer_not_found error despite having the integration key properly configured.Configuration:Integration key was created in developer account and promoted to production using DocuSign's go-live process Generated new RSA key pair in production User Application setting: Yes Authentication Method: Authorization Code Grant Redirect URI: http://localhost:8080/callbackError:When attempting JWT authentication, I receive:{"error":"invalid_grant","error_description":"issuer_not_found"}Steps Attempted:Tried granting individual consent via multiple authorization URLs (both account.docusign.com and account-d.docusign.com) All consent URLs fail with "The client id provided is not registered with Docusign" Verified all User ID, Account ID, and Integration Key values match between production account and application configuration Confirmed RSA key pair is properly configured Attempted

Good morning everyone! I received a link from a company with a job offer wich then after redirected me to their platform.On the platform i had to register with email and then password.I Failed my first atempt to log in into the companies platform because i didnt edit the password.Only on my second ii edited the password and logged in.Strait away i had access to the document but with a message saying unable to redirect to docusign.My question is?Could that been caused by the fact that on my first attemp i failed to log in because i didnt edit the password and somehow the system of the company blocked the redirection to docusign? Thank you for your attentionAl   

Half way through a yearly subscription Docusign have removed authentication by SMS from my plan, which makes the business pro plan totally useless in my industry (legal).Has anyone else dealt with massive changes to a plan they’ve already paid for?I have sent so many emails and raised live chats, and ultimately I have been sent to ‘sales’ who have quoted a plan than costs four times as much. Its all very underhanded and I am wondering who else has been affected by this? For anyone researching using Docusign for their business as I did, consider I’ve lost pretty much a whole business day trying to resolve this, and the support is very sales based rather than trying to correct issue (reinstate the feature I’ve already paid for. 

Hello all,Maybe I missed this and you can direct me to the proper instructions.  Here is my issue:I create an #HREF custom field so that the signer can read a State Statute on the legislative website.  And that works just fine.  The problem is the URL is really long and since the URL is in the tool tip, a signer who is using a screen reader has to listen to a really long URL.  If, when creating the form, I change the tool tip to match WCAG standard for hyperlinks the link breaks.  Are those using screen readers doomed to listen to obnoxiously long hyperlinks (including the https://) or is there a workaround?Thanks

Hey there, I can’t imagine I’m alone in this, but it looks like it’s only been asked once before on the forums over a year ago. My use case is for employment documents. I’m looking for a way to create templates in Docusign that align with our clause numbering. This is important because clauses must be referenced by future addendums should anything change. Currently, if you build a multi-level list and insert body text between them, there is no way to pick up the numbering or continue numbering. This is a functionality that exists in word document programs, but cannot be configured in Docusign. Importing a template with a list configured as we desire results in the list starting over at 1 with each line break. Can anyone provide any solutions or recommendations that have worked for you? I’ve opened a support ticket and spent time speaking with support but waiting to hear back. 

Hello, Anyone having problems with the new version sharepointfororganization 4.2.1 ?After installing it in the app catalog it is available to install on your SharePoint site. When adding it to you sharepoint site it is installed succesfully on it but on the site it is not visible or possible to initiate Docusign. When you had a previous version installed on the site and you do an update it’s not a problem. So only when it’s a new installation it’s is not possible to use it after installation.  

I have dutily noted the time period between January 2026 and May 2026 to complete the migration of services for EU Production Accounts to Azure Infrastructure. Will we be notified as to when the migration is completed (even a global communication)? How can I, as a customer verify that we indeed migrated to Azure infrastructure? Thank You