Unanswered questions

Currently, every time a user clicks the Generate Document button, a new document is created and attached to the record. This leads to:Multiple duplicate documents Storage clutter Confusion about which version is the final one

In the past periods I received my contract from Deliveroo and I just had to accept the conditions and terms of the contract and sign it, but while I was filling out the contract I had a problem with a box where I had to accept the working conditions, the real problem is that it does not let me press on the box it may be a bag and malfunctioning system I tried to contact Deliveroo for this problem but I could not fix it, now instead when I enter to see the mik contract it tells me that it no longer exists and they ask me to contact you to have my employment contract, I kindly ask you to help me I have a 9-month-old girl and a dependent wife, I have not been working for more than a year, now I have opened the VAT number to be able to work alone with the Deliveroo team I still kindly ask you to be able to be able to start working my life is in great difficulty thank you salutier badhboun

I created a document to sign, entered everyone’s email address and sent it. None of the emails have made it through.All of them but one are gmail addresses. I have access to the email logs for my email address that it was also sent toand I don’t see anything in the logs either successful or not.Please advise

Can anyone offer insight on adding two factor authentication?We have been trying for DAYS to add SMS two factor authentication to our license.  We need a select group of people to whom we send an envelope to verify their identity via SMS.  We are stuck in an endless circle.  We are referred by service to sales.  Sales sends an email with a link containing instructions on how to add once logged into our account, but the link they tell us to use does not exist.  We are told to go to Account in the Admin login and in the Accounts view choose Plan and Billing and then buy an Add on.  Add on does not exist as an option.We’ve been told from the Account view to select Identity Verification.  Again, this does not exist.We have been going in circles for days and no one at DocuSign seems to know how to add this to our account.

For example, if there is a form that has 10 hard coded sections for wire transfers. 1. The sender would be required to fill out first 4 fields for as many wire transfer sections they will need from the recipient with a minimum of being at least first section up to 10.2.  The recipient would be required to fill out the last 3 fields in the sections that have data that was filled out by sender3.   If a section has no content from the sender, then the recipient does not have to fill out the last 3 fields in that section. Is there a way to ensure client fills out last 3 fields for each section the sender has data in the first 4 fields?    

Can’t get past this in my APEX code: Method does not exist or incorrect signature: void getEmbeddedSigningUrl(Id, System.Url) from the type dfsle.SigningService.More context: String returnRedirect = 'https://<someURL>/s/paperwork-complete'; Url signingUrl = dfsle.SigningService.getEmbeddedSigningUrl(myEnvelope.id, new Url(returnRedirect)); return signingUrl.toExternalForm();

Users are unable to access the mailbox after it has been shared, even though access has been granted -Manage Access in DocuSign.

We send tens of documents a day and all have to be signed by someone from our company.Is there a way to presign the documents in template so that only the other party needs to sign it so someone from our end doesnt need to go 50 times a day to DS to sign it?

We would like to integrate an Aadhaar-based e-Signature API into our application, where as developers we can send a PDF document and allow the end user to complete Aadhaar e-sign on it.Could you please provide guidance on the following: How to use the Aadhaar e-Sign API for uploading and sending a PDF for signature The complete integration steps and workflow involved How the end-user authentication (Aadhaar OTP/biometric) is handled in the process Steps to configure and enable this feature in a demo/sandbox account for testing Any required API credentials, documentation, or prerequisites to get started We are currently in the initial integration phase and would like to test the functionality in a demo environment before moving to production.Kindly share the relevant documentation, API references, and onboarding steps.Thank you.

My DocuSign demo account is not sending email notifications to signers for envelopes created. Despite everything worked fine earlier. There are no junk file issues, and i have configured all notification preferences according to solutions / documentation found. Are there any recent updates or changes to DocuSign Demo account settings that could effect Email notifications?Or Anything that i might have missed to set up notifications.Any Suggestions or solutions Would be greatly appreciated.Thank you!

Account Creation and Payment: On 22/03/2026, I created an account using my email address (which is different from one I am posting) and subscribed to the eSignature Standard Plan with an annual payment of $240. I have attached confirmation from my credit card (SMS and online banking) as proof of payment. Initial Usage: I created one template & sent out an agreement for signing the email went out but now the link is no longer accessible. Access Issues: Suddenly, I was unable to access the account via the links provided in your emails. Hence I had to create this free account just to post about my issue. Password Problems: I attempted to log in, but the password I set was deemed invalid. As the sole user, I am certain I did not change it. Password Reset Attempts: I tried to reset the password using the "Forgot Password" feature. However, I did not receive the authentication code via email, despite multiple attempts. This has prevented me from resetting the password and accessing the a

Hi everyone, I have just subscribed to DocuSign with the option of using QES for signing documents as and when needed. How do I set up my QES if I don’t already have my digital identity verified? I know DocuSign is a QTPS but I do not find any clear information on requesting this service. Thanks in advance!

Scenario: We have mail-merged letter agreements (with their name and unique details) for our new hires to sign. Before they sign it, we need our director to sign each agreement via DocuSign.Question: Is there a way to send all the mail-merged agreements to the director for signature in one go, before DocuSign sends the letter agreement and another document to the new hires, who then receive their unique DocuSign envelope to sign?

Everytime I log in, Docusign shows me ‘help menus’. I got this, I don’t need to see it everytime.Its a busy one person office. That slows me down. Can we turn it off? Don’t need reminders EVERY time. See attached photoThanks,Clutter-bug

Hello.i’m working with a microservice API to connect my applications with Docusign APIs.I have an issue that my client web application are not alowed send document to my API for business rules reasons.There is any option to upload the document within a empty envelope over a presigned URL, that my API generates in Docusign APIs and then my web client just upload the document directaly?I have searched over API documentation but didnt found anything

Is it possible to set reminders and different reminder frequencies for each user? In other words, so that all the envelopes sent by a user have different reminders and frequencies. ¿Es posible establecer recordatorios y frecuencias de recordatorios diferenciadas por usuario? Es decir, para que todos los sobres que envíe un usuario tengan unos recordatorios y frecuencia diferenciados. Would it be possible to include in the API the option to choose the reminder frequency for each envelope? ¿sería posible incluir en la API la posibilidad de elegir la frecuencia de recordatorios por sobre? Is it possible to include in the API the ability to send copies without requiring a signature? In other words, in Docusign we can decide whether the person receives only a copy or, conversely, must sign—would this be possible in the API? ¿Es posible incluir en la API el envío de copias sin necesidad de que firme? Es decir, en Docusign podemos decidir si la persona sólo recibe una copia o si, po

Hi,Is there a way to do a mass delete of of users’ alternate emails? We recently updated new email for all our users. The old email addresses are now under alternate email for each user.When resetting password, users now receives two separate passcode. One to the primary email, and one to the alternatve email. We have to manually delete this for each user? Thank you.

HiHas anyone come across an issue where recipients can’t read the document they receive because it’s very small type and all left aligned on the screen.The recipient is picking up the DocuSign envelope on their mobile phone, and using their browser to open (not the DocuSign app). See below screenshot. 

For an internal audit, I need information on who created specific users and when they were created.I have found the creation date, but I am struggling with the "who." According to information from DocuSign, I should be able to find out who created a user in the Audit Log. Unfortunately, that is not the case. I only find an entry when something has been changed on an existing user.Therefore, my question: Where and how can I find out who created a user?

Currently there is no way to determine the timing of when items are added to the Activity Feed; it only shows the date and then a listing of activity on that date. This is problematic for us from an audit and tracking perspective. Can the system add a timestamp?  Also, it also looks the Last Activity column in the Agreement Request Dashboard used to have a timestamp (based on screen shots in the Agreement Desk User Guide) and now it doesn’t (in my Developer account at least). Has this data point been removed entirely?![endif]-->!--[if> 

Hi everyone,Is there any possibility to export dashboards to another environment in DocuSign?I know that reports can be exported, but I would like to understand if the same is possible for dashboards as well.Thanks in advance!

I want to create an envelope that would contain multiple documents using envelopes endpoint of docusign api. Here is the main requirement Sending multiple documents in a single envelope Once all the signatures are captured for all documents receiving the webhook callback Confirming that: All signed documents are returned Currently we are creating a single document per envelope and while creation we send custom field with a documentId. This field is returned in the webhook call from Docusign which help help us with downstream process. If we are able to receive multiple signed documents in a single webhook call, is there a way to have the unique identifier for each document in the response from webhook?

There are two recipients who have communicated that they will not be signing the documents. I discussed this with my stakeholders, who told me that it would be OK to not have them sign the documents, and that I just need to place a textbox there with ‘Not Applicable’. To clarify, their names will be present in the document, but will not have their signatures. I attached a file where already one person is shown with ‘Not Applicable’. This was already the case before uploading the document to docusign. I would like to add the text 'Not applicable’ to the 2 empty ones as well. I tried to correct the file by removing the signature and date boxes and replacing them with text boxes, but then it would resend the file. For some reason, I also can't alter them by downloading and editing the PDF for some reason.Is there a more elegant solution for this perhaps?Robin

I’m trying to bulk send a letter to a few hundred recipients.  This letter is informational only and does not require the recipient to sign or acknowledge receipt. I would like to have a few text fields within the letter auto populate with the recipient name/ID so that the letter is personalized to the recipient. How do I format my csv so that the fields are automatically populated for bulk send?All the information and tutorials I’m finding are for recipients that need to sign or acknowledge receipt instead of just receiving a copy of the envelope.Thanks for any guidance on this!

My colleague Dan B sent several envelopes using another colleague's (Dan C) account to which he has Shared Access. Dan B added himself and a third party as Receive a Copy recipients on the envelopes. About 30 of the envelopes have been signed, but Dan B is saying he only got copies for four of them. I have looked at the history logs for a few of the envelopes for which he did not receive copies and confirmed that copies of the executed document were only sent to the signer and to Dan C not to Dan B or the third party. They received a copy of the initial outgoing email when it was sent, but not a copy of the executed document. I don't understand this - docusign is supposed to send a copy of the executed document to ALL recipients.!--endfragment>!--startfragment>I have attached history logs and screenshots of the Recipients screen for two envelopes - one for which Dan B did receive the executed documents and one for which he did not.  Thanks,Teri***attachments removed***