Unanswered questions

Hello! Is it possible to conditionally display a field based on the value of a specific column in a table?For example:In a counterparty data table, if the 'Marital Status' field is set to Married, I need additional fields to appear so the user can input the spouse's data. (It doesn’t have to be in the same table, but apparently I can’t add a condition to a column.)If the 'Marital Status' is anything else, those spouse-related fields should remain hidden.  Thanks!

So I have to make an envelop using a combination of documents:First is a lets say 10 page flattened pdf from our document management system that need to be in the envelop (in this document no signature or client input is required), then,it is followed by another document that is from the same system and this I am overlaying with a server template.Issue: When the envelop is created, the server template fields are overlaying on the first document and not the second where it is supposed to.I am using the following Json: {    "allowMarkup": "false",    "brandId": "86aee07f-0f86-4c26-xxxxx",    "compositeTemplates": [        {            "compositeTemplateId": "1",            "document": {                "documentId": "1",                "fileExtension": "pdf",                "name": "forms.bound_pages",                "transformPdfFields": "false"            },            "inlineTemplates": [                {                    "recipients": {                        "signers": [           

I have an enevlope PDF,   where there will be a single signer..    but the PDF will contain two (2) signature blocks is there functionality exists that once the signer signs 1 of the 2 signature blocks,   to disable the other block from being signed.    we need to prevent 2 signatures from the envelope the signer decides which one of the 2 needs to be signed

I would like to use custody transfer rules with Powerforms.  I want to have the same “offers privacy” of the envelopes appearing that they are sent from a generic email address on our domain, and I need the ability for the sending department group to be able to check on the envelope status and resend the envelopes.  If i understand how this works with templates, there is the ability to transfer envelopes “prior to first send” however, there is no mention of this working with Powerforms.  We use SSO so I do not want users logging into docusign with a generic domain account. Please let me know if there are any differences in functionality.  

I have a service agreement that can be filled out by 1 of 9 school districts. I have a dropdown on a webform with the 9 districts as choices. This is the functionality I want to achieve:- When a district is selected from the dropdown, the district information (address, city, state, zip, etc.) is automatically filled.- The recipient for the signature is different depending on the district. I want the signature request to go to the superintendent of whichever district is selected in the form field.Is this possible? Is there another way to set this up to achieve the functionality I am looking for?

I went to signature adoption page and all entries were identical in standard block type. So I gave up and adopted one and clicked ‘sign’. Surprisingly, a cursive signature showed up! Of course it was not one I would ever have chosen and you don’t make it simple to change, even if I could see the cursive back on the selection page.So this is a bug that needs fixing. And make it easier to permanently adopt a particular signature.

When I try to use Google Drive to add documents, nothing happens. I wen thru a step by step of API access, ensuring it was trusted, and then in google admin workspace, ensuring Drive SDK thing is on, still nothing. restarted the comp. nothing.  I am not sure what else to do.  this is the message on the top of the box that comes up.https://na4.docusign.net/plugins/api/RedirectExternalDocService.aspx?status=fail&error=AuthenticateFailed

When I try to use Google Drive to add documents, nothing happens. I wen thru a step by step of API access, ensuring it was trusted, and then in google admin workspace, ensuring Drive SDK thing is on, still nothing. restarted the comp. nothing.  I am not sure what else to do. 

Hi,I need to report on specific batch #’s, from a bulk send, i’m not finding any capabilities that does this. I want to see all envelopes sent, completed, failed etc on each batch specifically. I can “filter” from the Bulk Send folder, but I need to pull a excel report, there is no option to download csv file. I’ve also clicked the three dots from the batch line, download csv isn’t available for the batch either. I’m my research i found that you can run an envelope recipient report and click “bulk send subject”, this isn’t even an option in reporting columns.  We have sent multiple bulk send batch's over 10K envelopes, i need to report on each batch, how can I do this? Please adviseThanks

Good morningOne of our users is sending an envelope and trying to choose the signature type from the dropdown list.  The dropdown is blank.Has anyone ever encountered this issue please?

It appears that AI is now scanning documents and alerting the document owner when a document has the words “expiring” or “expiration” or perhaps even just finding dates and then adding a notification to the home page for the user that a document is expiring soon. This is actually not very helpful since I have documents that list details of an expiration date for material that is being used in production. The document is not expiring, but the notification gives the impression that it is. How do we turn off this functionality when it is not useful? 

If we currently subscribe to IDV and have this feature enabled on some of our accounts, will this automatically transfer to the new offering by IDVerse?

We have recently noticed amongst multiple document signature cases that the candidate is not putting a physical signature on the document and instead the system shows a blue "Completed".The system describes that they signed using mobile, although we have do not add mobile authentication options to the signature flow process.We tested the system and after clicking "Finish", the system no longer asks the candidate to add a signature. Is there a way to restrict the system so that candidate would have to add a signature and how?

We’re building an integration where envelopes are created via the DocuSign API (through Make.com). The goal is to customise the Completed confirmation emails (subject and body).I reached out to DocuSign Support, but I’ve been bounced around and still don’t have a clear answer. So I’m putting this out here:🔹 Which plan level unlocks the Branding feature so we can create and reference brandId values?🔹 Once branding is enabled, can we use:PUT /restapi/v2.1/accounts/{accountId}/brands/{brandId}/resources/emailwith a custom XML resource file (including <completedSubject> and <completedBody>) to fully customise those confirmation emails?🔹 Can HTML and placeholders (like signer name or envelope ID) be used inside those tags?🔹 If we specify {brandId} when sending envelopes via the API, will the customised branding email templates apply automatically?🔹 And finally, if branding isn’t applied, is there any other way to override the Completed email subject/body via API?If anyone h

DocuSign has any feature that can automatically remove users or integrate them for this?

On startup of the print driver, once it is idle you get a popup notification at the bottom right corner of the screen that says that the driver is idle. This is unnecessary and I don’t see a way to turn it off.

Hi DocuSign team 👋,I’m integrating Identity Verification (IDV) in our Laravel-based app and connected it with a DocuSign Connect webhook.Everything works fine for regular eSignature events — I successfully receive: recipient-completed envelope-completed envelope-voided, etc. However, I never receive the two Identity Verification events even though they are enabled in my Connect configuration:✅ “Identity Verification Pending”✅ “Identity Verification Completed”Setup details Webhook URL: (public ngrok HTTPS endpoint) Environment: Demo (developer) Using REST API v2.1 Envelope created via API with the following recipient structure:  "recipients": { "signers": [{ "email": ",information removed", "name": "ANKITKUMAR SUTHAR", "recipientId": "1", "routingOrder": "1", "identityVerification": { "workflowId": "9bbb5cce-6c25-42d6-8934-2799d18947ef" } }] } The envelope completes correctly, IDV passes, and I get envelope-completed in my webhook. The webhook itself works fine — verified

Hello - We are currently signed up to a trial and as a real estate agency often need to send terms out to clients. We send the same document repeatedly but have to manually enter in all the required and optional fields throughout the document each time. How do we set these documents up to automatically generate these fields and is this option limited because we are currently on a trial? 

Wondering how to automatically schedule a report to send to a party with a CSV attached. For example, sending an executed contract list monthly to the finance department. I dont see the schedule option when the report was created. 

Not getting first verification code via SMS but always getting SMS code after hitting resend.Has been working fine for years until a week ago.

The law require me to get a proof of reception by the tenants when he open the document. The tenant do not have to sign the document. HOW TO DO THIS IF IT IS POSSIBLE?  iF NOT CREATE THAT OPTION.Guy Vandandaigue

I would like to ask for some guidance or assistance on the below.We bought E-signature Standard Licenses for 90 users. The usage shows we are within limit. But users are getting this Envelope Allowance exceeded error.I know the envelopes are shared across our plan so we should not be receiving this error.We have already opened a case to DocuSign support but it’s more than 20 days and we still don’t get any resolution.Any help would be appreciated.  

Hello!We have a signing group that needs to be able to print and sign documents, but it appears that print and sign is disabled for signing groups. I have been unable to find a good explanation as to why, or how we can re-enable it. Is there a way to adjust this setting, and if not, what workarounds have others used? The best we’ve found so far is for signing group members to “assign to someone else” and assign it to themselves because then they can print and sign, but that creates excess clicks, emails, and a Docusign error screen to boot. Thank you for any help!

Hello, I am a realtor with RPA Real Estate. I currently use Authentisign as my signing service, they use blue and yellow for the different signature fields, making it very easy to tell apart. I heard many good things about DocuSign, which is why I decided to try out the trial and possibly make the switch. my only issue so far is the colors of the signature fields. they are pastel green and pastel blue, which look very similar and are very hard to tell apart, is there a way to change this? if not, I would like to suggest using different colors that are easier to tell apart, or giving the option to choose your color for each signer would be most ideal. Thank you so much!

Dear DocuSign Support,I am a DocuSign user with a 1,000-envelope plan, and since yesterday I have been completely unable to send any document for signature. This issue is seriously disrupting my work and causing significant professional and financial harm, as I am unable to complete several urgent closings.It is also impossible to create a support ticket or contact DocuSign directly through the usual channels, which makes the situation even more critical.Please treat this matter as urgent and provide immediate assistance so that my account can be restored to full functionality.Best regards,