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Want to shape the future of Docusign? Add your ideas for dream features and upvote others you love.

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How to Use the Ideas Feature

What you need to know about Docusign Community IdeasThis guide will walk you through the process of sharing your ideas, voting on existing ideas, and...

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Forum|Forum|2 years ago

22490

Update on the status of submitted ideas

Hi everyone! We’ve heard your questions about the status of submitted ideas in the Ideas forum.Internally, the Docusign team is actively reviewing you...

Forum|Forum|1 year ago

9558

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ZlatanNew Voice

The Recipient needs to Click on a link in the Document in order to proceed forward with the signing processIdea Submitted

If there is a custom field on the document with a link to a certain destination. It would be great if there was a way to track and require the link to be clicked in order to proceed forward with the signing process.

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Forum|Forum|1 hour ago

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DanDWCPCSNewcomer

Webform submission in PDFIdea Submitted

Hi, We are looking to utilize webforms heavily as part of our process. Currently the only option to view submissions in Excel. This is not at all user friendly, to the point I am not sure if we want to use webforms. Can you please have a separate tab for submissions and to download the submissions into nice viewable PDF form. Docusign currently has a nice summary page before the webform is submitted, can that view be captured when it is submitted and that would be what we would be able to download and save in our client files. Thanks.

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Forum|Forum|14 hours ago

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msblendorioNewcomer

Pre-fill Field Additional AssistanceIdea Submitted

When a document has a pre-fill field that the sender must fill in before sending the document, the error message is not very helpful for the sender. It simply tells the user that a pre-fill field must be filled in. It does not specify what field or give any useful information. It would be ideal that the document would jump right to where the missing information is located so that the sender can easily understand what they are missing.

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Forum|Forum|3 days ago

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RamarqesNew Voice

Include the site ID (server) after the account number e.g., #00000000-serverIdea Submitted

Please include the server ID (site ID) next to the account number (#00000000-server), as we sometimes need to identify which server the user's account is on. It is visible only on the Subscription page, which some admins and normal users cannot access.Example: #12345678-NA2

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Forum|Forum|3 days ago

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guobaofengNewcomer

Feature Request: Restrict Approval Comment Visibility by Approver in DocuSign RequestIdea Submitted

We would like to submit a feature request for DocuSign Request regarding the visibility of approval comments.Business RequirementOur approval workflow includes multiple approvers from different departments. Each approver should be able to review and submit their own approval decision without seeing comments made by other approvers.We would like to have the ability to configure approval comment visibility as follows:Each Approver can view only their own approval comments. The Submitter can view all approval comments. Approvers cannot view comments left by other approvers.Business ValueIn many approval scenarios, approvers provide confidential or independent feedback. Allowing approvers to view each other's comments may influence their decisions or expose information that should remain confidential.Providing configurable comment visibility would help organizations:Maintain the independence of each approval decision. Protect confidential approval comments. Improve compliance with internal approval policies. Give submitters complete visibility while limiting visibility for approvers.We believe this capability would be valuable for organizations with complex approval workflows and would appreciate your consideration for a future enhancement.Thank you for your time and consideration.

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Forum|Forum|3 days ago

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hlootsNew Voice

Ability to drop an initial box on every pageIdea Submitted

When creating a Docusign e-signature request for a long contract, the Auto-place function can be useful, but it does not always work as expected and leads to a suboptimal user experience.For example, I worked on a 290-page contract where only the first 40 pages shared the same layout. The 'auto-place' function only applied to those pages, meaning I had to manually add initials for two signatories across the remaining 250 pages. In addition, the fields were placed on top of the text rather than near it. Adjusting the auto-placed fields in a large document also caused timeouts or loading errors.A more efficient solution would be an option to automatically place initials for each signer in a fixed position on every page (e.g. bottom left for one signer and bottom right for another). This would allow users to simply scroll through the document and make minor adjustments to the placement if needed, instead of manually placing fields page by page and switching between signers.While initialling every page may not be necessary for simple agreements, it can be important for high-value contracts with extensive technical documentation. Introducing this feature would significantly improve usability and save considerable time, and it seems relatively straightforward to implement.

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Forum|Forum|3 days ago

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JBemkeNewcomer

Allow overwriting existing template instead of creating new template IDIdea Submitted

When exporting a template from demo into production, a new template ID is created. This causes issues since we are referencing template IDs in custom applications.After making template changes in the demo org, we should be able to export those changes and upload to the production environment and overwrite an existing template instead of a new template ID being created.

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Forum|Forum|4 days ago

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JFunkNew Voice

Search All TemplatesIdea Submitted

Prior to a recent update, you could enter either text or a GUID in the “Search All Templates” search box and receive search results when searching for templates. Now, you have to click “Advanced Search” and select which search option you want. It would be nice to have the prior behavior back since the new search options add extra clicks.

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Forum|Forum|4 days ago

Jake FasciaActive Voice

Completed Envelopes Unable to Access when Using Shared Access instead of Shared 'Dept' UserIdea Submitted

In short - In an Org-managed + SSO environment, only recipients involved in the signing process can access Completed envelopes through a Docusign email, even if they have been granted Shared Access with the sender of the envelope. Processors of the Completed envelope receive an authentication error when they click the link in the email, and they must login to Docusign environment and go through all the steps to locate the envelope with Shared Access. Solution - Users with Shared Access should be able to access the Completed envelope if the Sender/Recipient is a User they were granted access to. Or the ability to lighten the restrictions on accessing Completed Envelopes could be added to the Admin Settings. Background - Our Mortgage department asked for a Department User and they would all share the login credentials. I thought I could replicate the experience with Custody Transfer + Shared Access.With all their envelopes being sent on behalf of the Department User, they all receive the email notifications but only the individuals directly involved in the signing process are able to access the Completed envelope. (No issues while signing in process)With the error message and inconvenience of finding the envelope through Shared Access, the Mortgage department would rather login manually to the Department User so they can access the envelope directly from the email link.

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Forum|Forum|4 days ago

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AMWNewcomer

Enable eml Format eMail for drag and drop into EnvelopesIdea Submitted

The new Microsoft Outlook email format is eml. Currently we cannot drag and drop them into an envelope as it is not a supported Format and we need to save the email first as PDF to upload it. To facilitate the upload, please enable eml format for drag & drop/upload into an envelope.

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Forum|Forum|4 days ago

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Javier.DominguezNewcomer

Include Decline Reason in Email Notifications Sent to CC RecipientsIdea Submitted

Hello,I would like to suggest an enhancement regarding envelope decline notifications.Currently, when a signer declines an envelope and provides a reason, the decline reason is included in the email notification sent to the sender. However, recipients who are included in the workflow as CC recipients only receive a notification that the envelope was declined and do not receive the actual reason entered by the signer.This can create challenges in organizations that use a shared or service account as the sender (for example, through an integration), while business users and stakeholders are added as CC recipients to stay informed about the envelope status.Suggested enhancement: Provide an account-level or envelope-level option that allows the decline reason entered by the signer to be included in the decline notification emails sent to CC recipients.Benefits:Improved visibility for all stakeholders involved in the signing process. Reduced need for manual follow-up with the sender. Better support for integrated and automated DocuSign environments that use service accounts. Faster resolution of issues that caused the signer to decline the document.Ideally, administrators could enable or disable this behavior according to their organization's security and privacy requirements.Thank you for considering this enhancement. I believe it would improve transparency and communication throughout the signing workflow. **information removed due to PII**

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Forum|Forum|4 days ago

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DebKoscinskiNew Voice

Docusign Popup after moving envelope to folderIdea Submitted

PLEASE add a turn off box for the new notification every time you move an envelope to another folder as it is SUPER ANNOYING!! It stays there until you close out EVERY popup notification.

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Forum|Forum|5 days ago

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clawqerNewcomer

Allow new support requests from deleted email threadsIdea Submitted

When a support request created from an email thread is deleted, any subsequent replies to that same thread are ignored and do not create a new request. This can easily lead to important customer responses being missed.It would be helpful if deleted requests no longer blocked new request creation from the same email thread, or if there were an option to automatically create a new request when a reply is received after the original request has been deleted. Alternatively, allowing related requests to be linked together would also improve the workflow.This would help prevent lost customer communication while preserving the context of the conversation.

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Forum|Forum|5 days ago

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Matt CNewcomer

Enable System Sender in the GUI instead of having to program the APEXIdea Submitted

It is a good feature to have but hidden behind Apex Tool kit. While this can be done, Maintaining the UI is easier for team with less dev experience.

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Forum|Forum|7 days ago

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FoxiCleopatra4021Newcomer

Adding fields while in a signing sessionIdea Submitted

As notaries we should be able to adjust, edit, or add fields while inside of a live signing session with a signer. It has never made sense to me that I can’t do this on Docusign. I love the notary platform, I enjoy how easy it is to use, and it is my platform of choice in general; however, the ability to adjust, edit or add a field during a session is a feature of most other notary platforms, and I've not understood why this isn't the case for Docusign.It would save a lot of time to see that a field is missing in the session and be able to place it right away, instead of either ending the session to correct it and starting over, or completing the session then creating another one to correct and sign again. Especially for something like a loan closing package that often has 100+ pages to filter through to place these fields, it’s only natural to accidentally miss one and catch it during the session. Please add the ability to adjust, edit, or add fields while inside of a live signing session with a signer.

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Forum|Forum|7 days ago

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maiNew Voice

【IAM】【契約期限管理】Upcoming renewalsのcsvにセットを反映Idea Submitted

契約の期限管理として、Upcoming renewalsのcsvから、各部署へのヒアリングシートを作成しようと考えています。csvにあるsetの列が空欄というのがデフォルトのようですが、ここにセットのID？を反映していただけると、ヒアリングシートを作成する際に、どこの部署が管轄している契約なのか、把握ができます。逆にここが空欄だと、向こう12か月（適宜設定）に通知がくるすべての契約書がcsvに反映されてしまい、せっかくのセット機能が有効活用されていないように思います。

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Forum|Forum|8 days ago

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Laurie.LeeNewcomer

When you have a system glitch, outage, or dysfunction of any kind, create an alert that would go out universally to adminsIdea Submitted

Be proactive in alerting customers (at least account administrators) that Docusign is glitching and that people may experience problems. This way, we don’t spend time unnecessarily trying to research what is happening and can be prepared with a Plan B, again, without having to waste time wondering what is going on.

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Forum|Forum|10 days ago

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Lara MooreNewcomer

Enable Send Later (Scheduled Sending) when using Shared Access with Send permissionIdea Submitted

Currently, users with Shared Access and Send permission can create and send envelopes on behalf of another user, but they cannot use the Send Later (Scheduled Sending) feature. This limitation requires users to either send envelopes immediately or log in directly as the shared user to schedule delivery.Many organizations use Shared Access for centralized mailboxes (such as HR, Benefits, Payroll, or Legal) so employees can send documents from a shared account while maintaining their own credentials and audit trail.A common use case is preparing onboarding or HR documents in advance and scheduling them to be sent at a specific date and time. Although Scheduled Sending is available when working in the account directly, it is not available when acting through Shared Access, forcing organizations to choose between security best practices and scheduling functionality.Requested enhancement:Allow users with Shared Access and Send permission to use Send Later (Scheduled Sending) for envelopes they create while acting on behalf of the shared user.Business benefits:Supports secure use of Shared Access without requiring users to log in as shared accounts. Enables HR, Payroll, Benefits, Legal, and other administrative teams to prepare and schedule communications in advance. Improves workflow efficiency by eliminating the need to manually send time-sensitive envelopes. Provides feature parity between direct account access and Shared Access for users with Send permission.This enhancement would make Shared Access a more complete solution for organizations that rely on centralized sending accounts while following security and governance best practices.

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Forum|Forum|10 days ago

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Tijana BozicNewcomer

Feature Request – Default Copy Recipient at Account LevelIdea Submitted

Hi team,We would like to submit a feature request, as our research indicates that this functionality is currently not supported in DocuSign eSignature.Feature descriptionThe requested functionality is to have a default recipient of a copy automatically added to every envelope created by specific groups of users. To clarify, this would not be a default recipient configured on individual templates, but rather an account-level configuration that automatically adds the designated copy recipient regardless of whether the sender uses a predefined template or creates an envelope from scratch.Ideally, this would be configurable so that different groups of users could have different default copy recipients. For example, most users could have one designated mailbox automatically added, while HR or other departments could have different mailboxes configured.Additionally, users should have the ability to remove the automatically added copy recipient for individual envelopes whenever necessary.Business use caseThe main objective of this feature is to ensure that fully executed agreements are automatically copied to the appropriate shared mailbox, providing centralized visibility, governance, and document retention without relying on users to manually add the recipient each time they send an envelope.Today, users can easily forget to include the appropriate mailbox, which may result in executed agreements not being centrally stored or visible to the teams responsible for contract management. An account-level configuration would significantly reduce this risk while still allowing flexibility when exceptions are needed.We explored the suggested workaround of using eSignature templates with predefined copy recipients. However, this approach does not fully meet our business needs. It introduces additional steps for users when sending documents, removes the ability to use the drag-and-drop sending experience if template usage is enforced, and would require users to always select the appropriate template before sending.In addition, we would prefer not to make template usage mandatory for users who do not otherwise need templates as part of their workflow. We are looking for a solution that works seamlessly regardless of how an envelope is created, while preserving users' existing sending experience.Workflows and users that would benefitThis functionality would benefit multiple departments across our organization that use DocuSign eSignature. Different business units require different shared mailboxes to receive copies of executed agreements (for example, Legal, HR, or other operational teams), making group-based configuration important.The feature should apply regardless of how an envelope is created, whether users send documents from templates or create envelopes from scratch, and should support organizations with multiple teams that have different document management requirements.Could you please let us know whether this feature would be feasible to implement? If so, is there any estimated timeline for when it could potentially become available?Please let us know if you need any additional information from our side. Thank you!

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Forum|Forum|10 days ago

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PslimNew Voice

Agreement Manager - Use Folder-Level Path as Categorization Metadata on Bulk UploadIdea Submitted

When bulk uploading agreements into Agreement Manager, categorization currently relies on AI content analysis after ingest, or manual assignment to agreement types/categories/sets. There's no way to leverage the folder structure of the files being uploaded (e.g., from a mapped drive or cloud storage) as a source of categorization metadata.Many organizations already store historical agreements in a meaningful folder hierarchy, such as:/Sales/MSAs/2026//Procurement/Vendor Agreements/2026/Today, this structure is lost on upload — every file lands in Agreement Manager as an individual record, categorized only by what the AI infers from the document content, or by tags applied manually afterward.Request: When uploading a folder (or nested folders) of agreements, allow the folder path to be captured and mapped to categorization fields, for example:Auto-populate or suggest an agreement type, category, department, or custom field based on the folder name(s) in the path Let admins define a mapping between folder structure and metadata fields before or during upload (e.g., top-level folder → Department, second-level folder → Agreement Type) Preserve the original folder path as a searchable attribute on the agreement record, even if the user doesn't set up a mappingWhy it matters: Migrating agreements from network drives, SharePoint, or other DMS tools into Agreement Manager means re-doing categorization work that already exists in the folder structure. Using folder-level information would speed up migration, reduce manual tagging, and give AI categorization a stronger starting signal instead of relying on content inference alone.

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Forum|Forum|11 days ago

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NeodymeNew Voice

Fix alignment of text, date and signature fieldsParked

The way I placed the text and signature date field in this form is the ideal placement for the bottom of the text to be aligned. The only way to verify that this is where the final result is going to line up, is to switch into preview mode and check what the document will look like once signed. It’s not possible to line up the text and signature date fields intuitively and trust that the contents will line up. The preview displayed while placing the fields with placeholders should be the exact same as what is shown in the final document. It’s incredibly tedious to get the placement right if you want the documents to look professional.

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Forum|Forum|11 days ago

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TishMNewcomer

Feature Request: Adjustable Date/Time Field Sizing for Better Document CompatibilityDuplicate

Hello, we’ve been struggling with customer signatures overlapping the date/time field with one of our third-party vendors for our new account opening. Our third-party vendor has had to change their documents several times to accommodate for this and it seems like just when we have it working the way we want it to, an update or something changes and the box gets moved. I’ve work with DocuSign support, and they’ve confirmed that the date signed field cannot be adjusted as it automatically fills and will resize to fit the content. This also causes issues because customer signatures are all different sizes. It would be nice if this field was adjustable or font size was adjustable for the date/time to help it be more flexible when being used with third party applications. DocuSign support suggested I post on the community for evaluation for a possible feature update. Thanks for considering!

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Forum|Forum|11 days ago

LLealNewcomer

How Does DocuSign Still Not Have a "Select All" Button for Contacts?Idea Submitted

I'm genuinely baffled that in today's age of technology, DocuSign still doesn't have a simple "Select All" option when managing contacts.I recently needed to replace my contact list by importing an updated one. Before I could do that, I had to delete my existing contacts. Unfortunately, I had 779 contacts, and because there isn't a Select All checkbox, I had to manually select every single contact before deleting them.This turned what should have been a 5-second task into a frustrating and time-consuming process.A simple Select All button along with options like Delete Selected or Delete All would dramatically improve the user experience for anyone managing large contact lists.Is there a technical reason this functionality doesn't exist? It seems like a very basic feature that most modern applications provide.I hope the DocuSign product team considers adding this. It would save users a tremendous amount of time and frustration.

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Forum|Forum|12 days ago

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MattLNewcomer

Update "Select your verification method" Physical ID languageIdea Submitted

At some point the language used to describe the “Physical ID” verification option changed to “Verify by taking a photo of your ID and a selfie” even if only the ID is required. Speaking with Support, I was informed “ the "selfie" word was included there by default, so we won't be able to remove that specific word for the verification setup in your account.” This is baffling. We’re losing clients because they have no interest in providing a selfie. Please update this language or allow us to update it on our own. Edit: It also now gives “Clear” as an option even though that is not selected as an option in Identity Verification Accepted IDs.

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Forum|Forum|12 days ago

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ThomasHConversation Starter

Improve Signing Group inclusion in Power Automate FlowsIdea Submitted

Are you a DocuSign heavy user or maybe just a bit lazy/annoyed to download envelopes after signing them? Wouldn’t it be convenient to retrieve signed envelopes in real-time or on a fixed schedule? Maybe not just downloaded into one folder but following a defined routine to be stored at the right places?😱 *mind blown* right?!So here is the pitch: Include Signing Groups in more Power Automate Actions and Triggers to increase the potential for more automated flows.Currently Signing Groups are only supported in a handful of Power Automate actions:Add recipient to an envelopeUpdate recipient on an envelopeCreate envelope using template with recipients and tabsCreate envelope using composite templatesRefer also to: Help needed to automate DocuSign pdf download via Power Automate | Community

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Forum|Forum|12 days ago