What's happening inside the Docusign Community | January edition
Find answers to your Docusign Mobile questions.
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Hello: When using the mobile version of Docusign - using an Iphone - wondering how to get to the Docusign contacts section. It only shows the Iphone contacts. Thanks.
Good day!! I can not use templates on Ipad that I created on Laptop, with simple customised fileds, just Text, date and signuture.it says: This includes unsupported features.Anyway to make it work? Many thanks for your help,
How do I find the certificate of completion in the iphone app?
Can I Stamp a document from the App on Android?Thank you!
Docusign does not work on my IPad Pro can’t get past my password, frustrating done everything reboot etc! I have been using this for years on my IPad and everything is current and updated.
I’ve recently had to sign important documents through docusign, and thoroughly read through them on my phone beforehand.I noticed portions of text in the contract that I didn’t recognise or was even told should have been struck from the document. I also noticed weird horizontal lines below some pages/sections. When I called the supplier of the document, they sounded surprised and said that the sections I mentioned had strike-through applied on their end.And indeed, the desktop version of the document was fine. Somehow, the mobile version moves the horizontal strikes away from the text, to somewhere below it. This is obviously a software bug, but I wouldn’t call it minor:The fact that this formatting, something that completely changes the contents of a contract, is stored separately as something visual (horizontal lines) instead of a property of the text itself (formatting) is very concerning. (I have no idea what category to file this under)
Account with CFRplan item cannot send envelopes through the mobile app.
I work for IT and have admin access. The employees of the stores we own are not able to access the templates from the mobile app. They all use Samsung tablets and are able to access the templates from their browser. Is there any reason it might not work from the mobile app?
Hello, This may be a ridiculous question but here it goes. Every time I need to add a checkbox to a document and require the client to validate at least one of the boxes. I’m only able to do this on a Mac or PC browser. This feature is completely unavailable on iPhone or iPad. When I go to do checkbox on, iPhone or iPad. It just gives me one box, there’s no option to Group another box to that or any anywhere you can validate just one box or the other. Can somebody confirm this is correct? thanks :)
Has anybody seen an issue when trying to sign via a mobile and a message showing unable to start signing process?
I have sent some documents that have been checked off as mobile friendly, but when the recipient opens the attachment, it states that it cannot be opened on the phone. Is anyone else having this issue?
Hello everyone, I have an issue with docusign on iPad. I need to send a document but I’ve an error message (please find the error code on attachment). Could you please help me with this issue ? Many thanks :) !
Whn signing on a mobile phone is it possible as an Admin to disable the opportunity to select “Mobile version” for the receipants?
I am sending an envelope with several PDFs. We have enabled Mobile-Friendly and all appear to work great, except one PDF. It is cut off so you can’t see what you’re signing. Any clue why this one doc?
Sending out a contract to clients and they are saying when trying to view and sign from a mobile device the contract words are all run together and messed up where they are not able to read it. This is horribly unprofessional and annoying. The checkbox for mobile viewing is checked under advanced options is checked. What else could it be?
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