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News

Alert: PHP2Shell Vulnerability

[UPDATED: October 22, 2026] On October 21st, 2026, Docusign became aware of a critical vulnerability affecting PHP, known as PHP2Shell. Details regard...

1 day ago

2300

Help Us Understand the Impact of the Docusign IAM Platform Across Your Organization

Is Docusign helping your team work more efficiently? We're conducting a study to better understand the impact of the Docusign IAM Platform across Sale...

6 days ago

230

Recently active questions & ideas
New insights & updates

srleeActive Voice

asked in General Discussion

RegEx vs Date Time on "Signature Date"

I have one small set of users who (after 10 years of using DocuSign) wants to use the time stamp with date signed field. All of our other 1.2k users have been using DocuSign and have built templates off of the space allowed for date only (Jan-20-202

182

chaosrainNew Voice

asked in General Discussion

Circular Nothing

I have a free Docusign account. I have recently executed multiple docusign documents which were sent to the same email as the one I use for my Docusign account. At the end of the execution process, I get a link to take me to the fully executed docume

174

gooddays.studio88Newcomer

asked in Payments

Remaining Subscription Balance Charge

Hello,I canceled my Docusign account but was charged $66.53 for a “remaining subscription balance” on invoice INV*****450 after my cancellation. I never saw any mention of this fee in my agreement when I chose my plan. I’m requesting a refund for thi

51

Kathleen66Observer

asked in General Discussion

DocuSign profile - unable to use a company email

We have a user that currently has a OAG profile is linked to her work email because it is part of her job. When she tries to sign on, the system won't let her. She can't even sign up for a free DocuSign account because we enabled the setting that pre

61

weitaNewcomer

asked in eSignature

I can't access the support chat. There is no link behind the button on the support page

I need to contact the support because the signing process of one of my files does not work. When I try to access the support chat here, nothing happens when pressing the button. There is also no html behind the button I could copy to another browser.

65329

Pamela TruffaNew Voice

asked in Docusign Agreement Manager

InBox and Sent Folders are GONE

Over the past week, DocuSign restructured its default folders, resulting in the removal of the Inbox and Sent folders from the navigation menu. Unfortunately, the available default search and filtering options do not provide the same functionality or

172

neolcNew Voice

asked in eSignature

I can't access the support chat. There is no link behind the button on the support page

Hello, the ‘chat with us’ link doesnt seem to be working, I have tried to follow the guidance provided but still no luck.

113

Jai_KhandelwalNewcomer

asked in eSignature

Not able to insert Recipient Status via Salesforce Connect (DocuSign App Launcher)

Hi, We are currently migrating to DocuSign App Launcher. While the old object is working fine with Salesforce Connect, the new objects fail to insert. I’m trying to create Envelope Status object in Salesforce followed by a Recipient Status when a Use

192

N23Newcomer

asked in eSignature

Unable to upload and sign my own documents after free trial expiration

Hello,I have an existing DocuSign account, and my free trial has recently expired. I can still log in to my account, but when I upload my own PDF document to sign it myself, I receive a message that my free trial has expired and I am prompted to purc

141

DMusselmannNewcomer

asked in DocGen

DocGen Deselect All Button

I use docusign in the salesforce platform and am curious if anyone knows how to adjust whether ALL or NONE of the documents generated from a specific DocGen Template can be pre-selected? Currently, ALL documents are pre-selected...which makes sense

162

Docusign CommunityDocusign Employee

published in Community Announcements

Alert: PHP2Shell VulnerabilityNews

[UPDATED: October 22, 2026] On October 21st, 2026, Docusign became aware of a critical vulnerability affecting PHP, known as PHP2Shell. Details regarding this vulnerability and PHP’s recommended mitigation measures are available in the PHP project’s

2300

C.AlemanDocusign Employee

published in Tips from Docusign

How to Create a Custom Action Menu in Docusign CLM

If your users waste time searching for repetitive tasks or navigating through complex menus to perform routine document actions, you are not alone.Custom action menus in Docusign CLM streamline everyday administrative tasks, allowing teams to launch

240

Erik.EngelstadDocusign Employee

published in Tips from Docusign

Manage Duplicate Documents in Agreement Manager

When organizations bring agreements together from multiple sources—such as shared drives, legacy systems, or existing repositories—duplicate documents can quickly create confusion. Duplicate records can affect reporting, search results, and confidenc

410

Matteo.KotchDocusign Alumni

published in What's new at Docusign

Hire in India with confidence through Docusign & eMudhraNews

If your organization hires, contracts, or operates in India, this update is for you. Starting 22 June 2026, we've deepened our integration with eMudhra to deliver a fully native sending and signing experience all within Docusign – no broken handoffs!

3812

Josh.DiDocusign Employee

published in Tips from Docusign

How to Use Allow to Edit to Delegate Envelope Corrections in eSignature

A frequent challenge in eSignature workflows is when a sender needs a subject matter expert or colleague to review and make critical updates to a document before it reaches the end signers. If your team spends too much time managing last-minute docum

540

Gaurav.RajoriaDocusign Employee

published in What's new at Docusign

Docusign MCP is coming soon to GA!News

GA officially launches on September 30! We’re excited to announce that we’re opening our Model Context Protocol (MCP) Server to every AI agent. In the coming weeks the Docusign MCP server will become generally available. Agreement intelligence and go

3051

Brendyn.AlexanderDocusign Employee

published in What's new at Docusign

Questions about installing and using Docusign MCP Server connectors in your AI agent? Ask us here.Q&A

I'm a product manager at Docusign and wanted to open a thread for questions and use-case advice on using Docusign in popular agents like Claude, ChatGPT, Gemini Enterprise, and Copilot Studio via connectors to our MCP Server (open beta).The Docusign

91311

Matthew.FarlerDocusign Employee

published in Tips from Docusign

Connect to Cloud Storage Using the Docusign App Center

Are you looking for a simple way to upload your Docusign agreements automatically into a cloud storage account? You don’t have to build a complicated integration. Using Docusign’s App Center, you can connect to a cloud storage account such as Google

3091

Vinicius.RodriguesDocusign Employee

published in Tips from Docusign

Trainer Tip: Simplify your signing tasks with Docusign AI-Assisted Signing Features

Have you ever received a lengthy, complex contract and wished you could instantly understand the most critical clauses without having to read through dozens of pages? So… if I told you that artificial intelligence could summarize it for you, would yo

880

Urmila.KukrejaDocusign Employee

published in What's new at Docusign

FAQ: What are the new Iris-powered AI capabilities in Docusign IAM?FAQ

Docusign is introducing new AI and agent capabilities powered by Iris in Intelligent Agreement Management (IAM).These capabilities help teams move from understanding agreements to taking action on them, whether that means asking questions, reviewing

1500

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