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To continue offering identity verification solutions that meet local standards and compliance needs, we’ve updated our ID Verification provider for customers in Australia and New Zealand.Starting today (9 December 2025), IDVerse® replaces Onfido as the default identity verification provider powering several Docusign-owned ID Verification workflows.Who is IDVerse?IDVerse is a leading private Australian company accredited under the Trusted Digital Identity Framework (TDIF). They’re used by major financial institutions across APAC and offer strong document coverage and proven reliability in the region.What this means for youYour experience in

Want your envelopes to look like they’re coming from a generic user on your account? Or maybe you need envelopes to be moved to a generic user’s inbox after completion? If so, look no further than Docusign eSignature custody transfer rules!Custody transfer rules allow you to automatically transfer envelopes from one user or group of users to another at a certain point in the envelope’s progress. The transfer can occur on send, before the envelope arrives to the recipient, or after the envelope is completed.Custody transfer rules could be useful for a variety of scenarios. For example, maybe you’d like it to appear that your envelopes are coming from a generic user. You could set up a custody transfer rule to transfer envelopes FROM your individual users TO a generic user on your account. The envelopes would be transferred after they are sent from the individual user, bu

If you’ve ever chased down a contract draft across inboxes, shared drives, messages, or version-confused attachments, you know how quickly agreement work can get messy. Docusign IAM is designed to bring clarity back to the process.Here’s a breakdown of the new major IAM upgrades designed to help your teams create, collaborate on, and negotiate agreements faster with more clarity and less chaos.📌 Agreement Desk (available now)Agreement Desk gives teams a shared place to manage everything that happens between an intake request and a signed agreement. Instead of juggling updates across tools, you can see work moving in real time and make sure requests get to the right pe

Did you know that Did you know that eWitness is a feature that enables users to identify one or more individuals to witness the execution of an agreement.  When creating an envelope, senders can choose to configure which recipients require a witness when signing a document. The sender can then complete the witness's name and email address In the event where the witness is unknown, each signer will be able to choose their witness and complete the witness details, including full name and email address, as well as phone number if 2-factor authentication is required. Take a look at this Trainer Tip video where we explain how to include a witness for a signer. 

Need to collect payment at the same time as a signature? Well you can with the Docusign eSignature payment item field.In order to use the payment item field, you first need to connect a payment gateway within your Docusign eSignature Admin settings. Navigate to Admin > Payments. Docusign is compatible with many of the major eCommerce platforms. Choose your provider and login to connect your account.Once a payment gateway has been connected to your account, you can add the payment item field to your eSignature envelopes or envelope templates.Configuring the payment item field is easy! You’ll have a few properties to customize:Choose whether the payment will be required vs optional - in some

As a Docusign eSignature Administrator, are you looking for an easy way to efficiently update up to 2,000 users at once, saving time and reducing manual effort. in that case, check out this Trainer Tip video by Docusign University’s Erik Engelstad  for a quick tutorial explaining how to use the User Bulk Update feature which is especially useful for updating user roles, permissions, or profile details.Let’s have a look at how to proceed in practice!    Key Takeaways:Your CSV file must contain these required columns: UserEmail, eSignPermissionProfile and APIUserName. The rest of the header values are optional.

Have you ever received a suspicious email that seemed to come from Docusign? If so, we have a simple way to report suspicious emails from any email-enabled device - just forward them to verify@docusign.com.In this video, a Docusign Product Trainer will walk you through the simple steps for reporting a suspected fraudulent email. Key Take-aways:Understand how to report suspicious emails to Docusign to protect yourself Learn what to expect if you report an email to verify@docusign.com Get more related security information by accessing the support content below:

Searching for a streamlined way to manage complex agreement processes and bring teams together in a secure, digital hub? Docusign Workspaces is built to centralize collaboration and document management, helping you accelerate review cycles, improve compliance, and simplify handoffs across departments. Review the most common Workspaces use cases below. ✅ Workspaces for Your Business  👉 Workspaces Use Case Examples Human Resources - New Hire Onboarding  Healthcare - Patient Intake 

Are you familiar with Docusign University (DSU)? Did you know that while there are complimentary learning tools for all customers, a select group of resources are exclusively reserved for Campus Pass subscribers? Discover more about DSU’s Campus Pass program and the unique benefits it offers to its subscribers.  🎓 What’s Campus Pass? Campus Pass is an annual subscription that provides you with unlimited access to all of DSU’s learning resources, including live, instructor-led training. It's the preferred starting point for most customers, enabling critical roles to build foundational

Description:Are you looking for a way to create relationships between documents that have common attribute values? Check out this Trainer Tip video by Docusign University’s Erik Engelstad  for a quick tutorial explaining how to create relationships between documents so that they become visible and accessible directly from within Document Review.  Key Takeaways:Separate documents can have the same attribute group applied. In the group, you can add relations to any attribute. If the separate documents have the same value for the attribute, those documents become related to each other. Separate documents can have different attribute groups applied. If any attribute has the same name in different groups, you can add relations to the attribute in each group. If the separate documen

Document templates have arrived! Document templates make it easy for you to centrally store, manage, and edit your organization’s baseline agreements that are used across your account. You can use a document template to quickly generate a document one off or use it in tandem with an envelope template to streamline the creation and sending for an entire use case.You can create a document in a few different ways:Agreement Template Builder (ATB): Use the web-based editor for DOCX files (from scratch or by uploading an existing file). Word Template Assistant (WTA): Use the Word plug-in for advanced DOCX preparation and upload. Classic Editor

How are you using Docusign to make your agreement processes smoother and more efficient? Share how you use Docusign to simplify workflows, move faster, or get more done. Add your comment on this thread with the Community this month and you could win a $150 gift of your choice from a Loop & Tie gift collection.Maybe you’ve:Streamlined vendor agreement reviews with Navigator Built a creative workflow with Maestro Accelerated turnaround time with eSignature Simplified contract reviews with CLMWhatever your story, we want to hear ho

Did you know that you can use a Maestro workflow to automatically update your Agreement Desk request? Updates to the request like assigning an owner, a status, a due date, and sharing the request are necessary but tedious. Using a Maestro workflow can help to take out some of the manual and time consuming effort involved in keeping your request up to date.  In this video, a Docusign Product Trainer will go over how to initiate a Maestro workflow from an Agreement Desk request creation and some of the updates that can be made to the request automatically. Key Take-aways:Learn about how to initiate a Maestro workflow from an request creation Review how to configure steps to automatically update the request Get more re

If your agreements require a higher level of identity assurance (think government standards or high-stakes transactions), there’s a new way to do that in Docusign that doesn’t add friction for your signers.We’re excited to announce the launch of Docusign ID Verification for IAL2 Compliance, our new configuration designed to meet NIST’s IAL2 standard.What’s IAL2?It’s a U.S. government-recognized standard (from NIST) for verifying someone’s digital identity with a high degree of confidence. It’s commonly used in regulated industries and public-sector workflows where identity fraud prevention is critical. What this means for you

We're excited to announce that the inaugural Docusign Intelligent Agreement Management (IAM) certifications are now available! These new exams establish the premier measure of capability within our IAM platform. Learn more about our latest certifications below.  👋 Meet the New Certifications Certified Docusign IAM Integration & Extension Developer This exam is designed for the technical builder —specifically developers and professionals who actively construct, connect, or expand Docusign IAM solutions. This certification is perfect for software developers

Did you know that descriptive data labels are used in multiple facets within eSignature? They are helpful when using features such as formulas, templates and web forms to name a few.The process to create and use them is rather simple, and in this trainer tip video, you will see some helpful examples as to how they are used. Key Takeaways:Data labels provide a way to identify general attributes or features found in documents It is important to change the default identifiers to more meaningful names that clearly describe the field's purpose Web form fields inherit the data labels from the selected templateAdditional Resources:For this topic and some other great instructor lead guidance I would recommend the following courses:

The date signed field is a popular choice for your documents! You can add it to your envelope documents to display the date each recipient signs the document. But did you know you can customize the format of your date signed field? To customize the format of the date signed field, navigate to your eSignature Admin tab > Signing Settings > Look under the Document Formatting section.Here you can customize the format of the date signed field. You can choose from a variety of formats. For example: MM/DD/YYYY, DD/MM/YYYY, January 1st 2026, etc.You can also select i

We’re excited to share that the Docusign Intelligent Agreement Management (IAM) platform will soon connect directly with ChatGPT—making it easier than ever for users and AI agents to create and analyze agreements without any context switching. With the new integration, you’ll be able to ask ChatGPT to handle tasks using your existing Docusign templates and workflows. For example:“Draft a residential lease for a one-year house rental in Dallas using our standard template. Monthly rent $2,000.” “Create a purchase order for ten 50-pound bags of flour from our supplier and send it for signature.” "Find all vendor contracts over $10,000 that expire in the next 90 days and draft a letter of intent to renegotiate them."This connection

Did you know that Document Templates can allow organizations to generate and manage their documents from right within Docusign so those documents are always up-to-date when shared from your Docusign account?Many organizations have someone in charge of keeping the text of their agreements up to date.  When that person makes a change, that new document then needs to be uploaded throughout every single envelope template where that document currently resides to ensure users are sending the most updated agreement out for signature.With Document Templates, that user can make the change on the document within Docusign, and that change will automatically propagate throughout all linked envelope templates within your Docusign account.  No more keeping a list of templates where this document exists, no more manually updating each template one by one with the new

We're thrilled to announce the beta program for Document Templates, a new experience designed to streamline how you create and manage documents within Docusign and IAM.What are Document Templates?Document Templates provide a centralized repository to create and manage documents used within Docusign and IAM, saving time and ensuring compliance. Key highlights:✅ Simplify document management: Create reusable templates for frequently used documents, so you never have to start from

Need to show your users who to contact when they need help with Docusign? We’ve got you covered. There are a few methods to highlight custom help and support resources.Customize your Sending Brand Adjust your internal sending brand by going to Admin > Brands > Sending Brand. Here you can edit the look and feel (the theme) of your Docusign account. One of the items you can edit here are “Header and Footer Links” Help & Support Link: This will appear under the ? icon in the top right of the account. Use this to include a URL or an email address you want your users to access if they need help. Footer Links: These will appear at the bottom of the

Description:Every contract and agreement you generate is different, but how can you ensure that the right contract language is included? Did you know that you can create dynamic, adaptive document templates in Docusign IAM? And that you can build conditional logic that will show or hide potentially large portions of contract language? Check out this Trainer Tip video by Docusign University’s Matt Farler for a quick runthrough of how to build this logic, using Docusign’s Agreement Template Builder. Click here to watch the video! Key Takeaways:Specify segments of your contract that you wish to include or not include based upon the value of standard attributes Make your document template as unique and adaptive as you need it to be based on rules th

Local governments often face a tough balancing act: deliver high-quality services with limited staff and outdated tools. That was exactly the challenge in San Miguel County, Colorado. With just 130 employees supporting everything from public health to property assessments, manual paperwork and inefficient processes were dragging teams down.Documents were printed, mailed, and filed away in physical cabinets. Some were scanned and saved to individual computers, but there was no standard system. Finding a document could take up to an hour, and critical deadlines—like responding to public information requests—were at constant risk of being missed. Deputy Clerk Carmen Warfield even considered scanning years of archives herself, but the task was too big to tackle alone.Sound familiar? Here's