Docusign Admin

Hello! I am a realtor and use the zipform / DS integration to send documents client signatures. In the last week I noticed that once I send docs for signatures am in the DS Add documents screen, I can no longer move the docs with my mouse on the screen to a specific order - I am on a macbook air 2020 and once I hold down on the doc and try to move it, it opens into a larger preview. Has anyone else run into this? 

I USED to be associated with Keller Williams brokerage, and years after leaving, I have been unable to get support@kw.com to release my email address from their administration, and the only way I’ve been able to have a paid realtor subscription is through my email address (associated with their admin). DocuSign has not helped to “detach” the account from Keller Williams. I have always privately paid for my annual subscription, never Keller Williams. Yesterday, Keller Williams ended their enterprise account/subscription with DocuSign, so DocuSign took away my paid subscription features (sending any more envelopes). Even if i try to VIEW a new subscription plan, the site redirects me to a page that tells me I do not have permission to do so. DocuSign Support always redirects me to KW Support, and I never receive any response. What do I do? 

Hi,we have been on a subscription plan since July 1, 2026, and I was really looking forward to getting started. Unfortunately, I’m unable to activate my existing account.After clicking the activation link in the email, I receive an error message saying that the link has expired. From there, I end up in a loop and cannot complete the activation process.The only option I have at the moment is to access the account with the expired trial subscription — which means I’m effectively unable to use the service.I haven’t been able to find a way to contact support directly. Could someone please advise what I can do to resolve this issue?Thank you very much for your help.Best regards, Lena 

HelloI tried unsetting “Allow recipients to create a Docusign account” in the demo web app / Admin / Signing settings, and ran a few tests. I also tried setting the Destination URL / Signing completed in the Brand. Neither seemed to change anything. Maybe there's a buffer period? I'll try again on Monday.Thanks.

I need Docusign Click enabled on my developer sandbox account to test a clickwrap + eSignature workflow.Account Name: *information removed due to PII* Account #: *information removed due to PII* API Account ID: *information removed due to PII*The waffle/app switcher icon does not appear on my dashboard and Click is not accessible. Can someone from the team enable this?

Hi,After a document is completed, I would like to know if it is possible to remove the Separate PDF’s option when downloading. 

 When correcting an envelope where a file had to be removed and a new one added, both versions are still being kept in the envelope. As a result, I have to ask the signer to complete both the incorrect and the correct documents in order to have the agreement returned.

I understand that envelope migration across regions is currently not supported in Docusign. Since DocuSign is migrating its infrastructure to Azure, I would like to know whether cross-region envelope migration is planned as a future feature. Or is this something that Docusign does not intend to support because of compliance, data residency, or regulatory requirements?

I am Getting Error when I am trying to login docusign in Netsuite. I have attached the screenshots for your reference. Please do have a look and help me please. Thanks **image removed due to PII**

I was looking into a project partner that is slow to Docusign things and the “Recipient Activity Report” is exactly what I needed. However, their “Average Completion Time” is within the allotted time - the issue is specific envelopes that they are slow to sign. Is there a way to expand the data behind a report into multiple line items addressing each individual envelope? I understand that I can simply look at Completed Envelopes and export that as a CSV. The gap I am seeing is that there is no “User Completion Time” column, at least with my current configuration. As a result, I would have to do some Excel magic with lookups to find all of the signers previous to my recipient of interest and get the time it actually takes them to sign. I can do so, but I figured I’d see if there’s a way to get that information out of the box that I’ve missed before putting in that effort. 

Enterprise pro is not available in my country and that sucks. Anyone with enterprise account and can add me has a user please send me a MESSAGE I am willing to split invoice payment if need be. Thanks for your assistance 

We have a managed account, I am the admin.One of our users left and the email address was removed as you do.We now have people asking for the documents they signed, are they still stored somewhere?If so please can you advise where I might find them?

In Docusign, we had created a user “Contracts Team”.  We then set it up so that each member of the team could toggle from themselves as a user to the “Contracts Team” as user.  That way, multiple members of the team could send envelopes as user “Contracts Team”.  It works well.  Unfortunately, starting today, when I toggle to “Contracts Team” and assemble an envelope, I am not able to save edits to Document Visibility.  I’m not able to save and close any envelopes.  I understand that Docusign migrated from sharing envelopes to shared access.  But we had set up the access already so team members could toggle between their profile and the Facilities Contracts profile. I’m not sure how to resolve the issue.  Any suggestions?  Thanks.

I need Docusign Click enabled on my developer sandbox account to test a clickwrap + eSignature workflow. Account ID: Account # *information removed due to PII* The waffle/app switcher icon does not appear on my dashboard and Click is not accessible. Can someone from the team enable this?

We have a managed account, I am the admin.One of our users left so we closed the email address We now have people asking for the documents they signed, are they still stored somewhere?If so please can you advise where I might find them?The shared access option does not appear in the Actions tab and I don’t seem to be able to transfer the envelopes. The user is also not appearing the in legacy list in the shared access folder although access was previously shared 

We want to activate some DS options on our developer account (Account Id: 14055105):EU electronic seal advanced signatureApparently our dev account cannot connect to support, so we are unable to raise a ticketIs there another way to ask for this ?Best regards,Yves

Hello, For the Enterprise Pro Plan, how does the billing work?  If the user base declines (Fewer signatures etc.) does that translate to a cost savings?

I have been trying to get in touch with DOCUSIGN team and the link for instant chat isn’t working - I have been charged £96 to my bank account and neither of my personal nor work email has an account! I would like a refund please and someone to talk to!  

Hello, Is there a way for me to restrict the signature type for users? We don’t want everyone to be able to select the qualified signature on behalf of someone else.Thank you, 

Is there any way to map additional info for user profiles through SAML mapping?  Job title, Company, Address, that kind of info.  If I can pass the info from our IdP, is there a way for DocuSign to map and apply it to our user profiles?

Looking for a way to set up signature tag specifically, to always be on the same line of the document used with template. We noticed the tag is not on the same line all the time, and the issue seems to be the size of the document.I know we can let users move the tags before sending the initial envelope but looking for another way so the users don’t have to adjust the tags. How are others working around this? Thank you. 

Good morning! Has anyone encountered the attached warning / notification before Please? I asked DS Support and they told me it could be either an incorrectly formatted mobile phone number or an invalid mobile phone number. I tested the Incorrectly formatted mobile number but that doesn't / cant be a logical rationale. DS runs default validation relative to your Country Code used...(e.g. In UK, numbers MUST start with a “7” and be 11 digits incl. Dialling code). ANY deviation from these parameters and envelope cant / wont progress. Its difficult to test Invalid number, I tried a few unlikely numbers and envelope was sent, so not really a consideration for this scenario. Any help much appreciated! Tks, Mike 

Hi everyone,I’m struggling to get a callback from DocuSign Support. Even though I’ve provided my full phone number with the correct country code, they keep claiming they cannot reach me. Chatbots and email cases are too slow and haven't solved my issue.Does anyone know why their system fails to dial international numbers? Is there a direct hotline or a way to talk to a real person immediately?

I have got 900 PENDING users.I cannot accept the fact that I cannot bulk activate these memberships.Can anyone help?  

I’m going crazy. I want my DocuSign account deleted (including the account I had to make for this community just so I could ask this question).I already checked out this article: https://support.docusign.com/s/articles/How-to-Cancel-Your-DocuSign-Account?language=en_US&rsc_301 But since I only have a free account, I cannot log in as administrator and follow the steps in that article.How can I get them to delete my account and my personal data?