Skip to main content

eSignature

Have Docusign eSignature questions? Find answers here!

  • 4,603 Topics
  • 13,807 Replies
4603 Topics
P
Newcomer
Petra KuhnNewcomer
asked in eSignature
Consequences if setting "Not Required to Login" is chosen to completed envelopes

If ‘Not Required to Login’ is selected as the log-in requirement, i.e. the ‘signer’ does not need to log in to their DS account to sign or access the envelope, what are the consequences for signed envelopes? Will they not be saved in their account? 

1
JohnSantos
Valued Contributor
7 hours ago
G
Newcomer
GKUGELNewcomer
asked in eSignature
DocuSign recepient needs to attach signed documents

One of our customers is a Dept. Admin sends a document for many staff members to sign and wants all of them to reattach the document to return to Dept. Admin. She states her account won’t allow her to allow them to re-attached sign document. Thanks

5
N
Community Moderator
8 hours ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I did not get my PDF signed documents just an e-mail that said complete. I need those in PDF Format. Can you get my DocuSign e-mails from 4-6-23 resent in the proper format? I tried logging into to DocuSign but still was unable to print.

Please HELP! - I need these to get my clients account bound,Bonnie Clark*******@*******.com***************

4
M
Newcomer
9 hours ago
M
Newcomer
Marco001Newcomer
asked in eSignature
Absolutely terrible support experience from Docusign!

Hi,Several weeks ago, I submitted case 14109467 and requested a reduction in the number of seats on my account subscription renewal for Sept 2024–Sept 2025 from 3 to 2, so I would pay 600 USD instead of 900 USD. I received confirmation that the seats on my account were reduced from 3 to 2, and my updated outstanding balance was 600 USD. I have since paid the 600 USD.However, a few days ago, I received multiple requests from DocuSign to pay an additional 300 USD, and my account was subsequently suspended. I then submitted case 14188043 regarding this issue. Every day, a different “expert” from DocuSign assured me that my issue was resolved, but my account remains suspended. Each day, a new “expert” was assigned to my case, and I had to explain the situation from the beginning. Each of these “experts” falsely claimed that everything was sorted, yet my account is still suspended.I have never experienced such an unprofessional and ineffective support experience in my life!

1
N
Community Moderator
11 hours ago
A
Newcomer
AnkitNewcomer
asked in eSignature
I have sent a document for signature, but when the document is signed in DocuSign, the envelope status is not updated as "Completed" in Salesforce. Why is this

@Vinicius.Rodrigues Can you help me on this?I have send a document using docusign from a salesforce. after signing the document the docusign status not completd in Salesforce. why is there any spicfic reason? can send a document on this. 

3
D
Newcomer
13 hours ago
R
Newcomer
rathorprNewcomer
asked in eSignature
Sign already digitally signed doc

Getting Docusign error while trying to sign doc which is already digitally signed. Unable to load the document. The document needs to be repaired and that would invalidated existing digital signatures. Please repair the document, then get it signed and uploaded again

5
R
Newcomer
15 hours ago
P
Docusign Employee
Phill.McDanielsDocusign Employee
asked in eSignature
Automatic email at 30 days

Is there a way to have it send an email to someone in the company when a contract has 30 days before it expires? 

0
P
Docusign Employee
21 hours ago
L
Newcomer
Lynn CNewcomer
asked in eSignature
Holding in escrow

I have one document (confidentiality document) that needs to be signed by individual employees but then countersigned by one manager. How do I hold all documents until they are signed by the first group to release at once to the last signatory so they can sign all at once. Otherwise they get a full “in box” with all the individual documents. 

5
A
Community Moderator
22 hours ago
A
Newcomer
Alan CarvalhoNewcomer
asked in eSignature
Modify envelope id position

In the documents I'm generating, the envelope ID is above other important data. Is there a way to change the position of this ID? If so, how do I configure this?

5
A
Community Moderator
22 hours ago
J
Newcomer
justydogNewcomer
asked in eSignature
Signature file converts on its own after signing

I signed a document created in Word with DocuSign, but the signed document is converted to a PDF file on its own.How can I make the signed document as a Word file?

3
A
Community Moderator
23 hours ago
T
Newcomer
ToddHNewcomer
asked in eSignature
Can DocuSign send a notification if a form sits for more than 24 hours?

We sometimes have forms where the originator incorrectly, but unknowingly, mistypes the email address of one of the later signers. Can DocuSign send a notification to the last person who signed, or to the originator of the form, if the form sits for a specified amount of time? This would help us to cue the original submitter of the form to go back in and correct the mistyped email address(es). Otherwise, we have forms sitting in cyberspace and not getting processed in a timely manner.Thanks for any tips/insights for this fairly new DocuSign user!

2
A
Community Moderator
23 hours ago
B
Observer
BayAreaUser
asked in eSignature
FDA Electronic Submissions

I receive reports (in pdf format) from vendors that were esigned via DocuSign. I am unable to submit these pdf reports to FDA electronically, since the pdfs are considered protected files (security settings or password protection cannot be activated). As a DocuSign user (I have both Part 11 and non-regulated accounts), is there a way that I can remove these protections from the pdfs, while retaining the signatures within the report? A colleague commented that the person who initiates a workflow, can remove the security settings from the DocuSign document, however I can’t find this feature in my DocuSign account. Appreciate any help. Thanks.

5
A
Community Moderator
23 hours ago
A
Newcomer
ACBNewcomer
asked in eSignature
Redacted reports with details

Hi everyone, I am desperate to download all my envelop reports from last year with details. Please help. The bot is not helping at all. Thank you

1
A
Community Moderator
23 hours ago
D
Newcomer
DarleneNewcomer
asked in eSignature
Signature of documents

I have an unusual situation, I am sending contracts to a client, their new legal team, needs to me to sign off as the final signer so they actually added me to the document.  Everyone has signed off, but in my dashboard, the file is still showing as open, but it isn’t.  How do I close the file and show the document has been completed.  What is happening after their legal team makes the change the final doc is going to them and they are sending to me, so my file isn’t showing as completed (but it is) sorry to be so confusing

9
C
Community Moderator
1 day ago
H
Newcomer
Houseoframos12Newcomer
asked in eSignature
verify forged Document

I was signed up to a loan contract I never actually signed. The finance company are refusing to give me certain docs pertaining to the loan. On the loan agreement they did send, it is docusigned. It has an envelope ID, but should there be an IP address to track location or how can I prove it is a forged doc? 

5
A
Community Moderator
1 day ago
J
Observer
JuanObserver
asked in eSignature
Google electronic signature - how to position DocuSign

Hello,Google recently moved their beta solution to production. As a large google workspace consumer, I started getting questions immediately: how does it compare with DocuSign?I would be very interested to hear your thoughtshttps://workspace.google.com/resources/esignature/Thanks

0
J
Observer
1 day ago
C
Newcomer
ChristosNewcomer
asked in eSignature
Forward Completed Envelopes

Hello,We have noticed regarding the forward completed envelope option, that this option is not available, even if the setting is unchecked.   So the option to “Forward” envelopes is not available as you can see in the below screenshot.Is it something we can select from the admin settings?Can someone assist us with the above? Best RegardsChristos

3
JohnSantos
Valued Contributor
1 day ago
P
Newcomer
PhSNewcomer
asked in eSignature
Is it possible to secure the simultaneous signing of two (2) different documents with Docusign?

Is it possible to secure the simultaneous signing of two (2) different documents with Docusign?

0
P
Newcomer
1 day ago
K
Newcomer
kenZNewcomer
asked in eSignature
String Function On Template?

 On document templates is there any way to do string functions.  Example i -  you have a field on page 1 where they enter in city, state & zip - later in the process you have a line for city state zip and you would just like to concat(city, state, zip).  I know you can just repeat the labels, but I am thinking treating them as a single string w/o the extra spaces. Another example they enter in their name - first, last and later you have a field which is going to be the first 3 characters of the lastname  + the first initial (Ex. first=john, last=doe, computed field is DoeJ) One more user enters first, last middle - in various locations later on the doc you need NameLastCommaFirst or NameFirstLast See if there are any tools in docusign or approach to do this Thanks Ken

0
K
Newcomer
1 day ago
J
Newcomer
JCLNewcomer
asked in eSignature
Number or email for support?

I can’t seem to locate a number or email to fix issues I’m experiencing with my mobile app.  Do they have one?

3
A
Community Moderator
1 day ago
A
Newcomer
ArudowNewcomer
asked in eSignature
"User is not the owner of the lock. Envelope is locked by another user or in another application" message when trying to send an envelope. How can I fix this?

I am trying to send an envelope and received this message:How do I fix this except contacting the original sender? Thank you!

3
M
Newcomer
1 day ago
S
Newcomer
stone23Newcomer
asked in eSignature
No access for recipients to download the signed document

Hello, Is there a way to make it so the signers can’t download the DocuSign document? I just need them to sign and only I have access to download. Thanks,Sara

2
S
Newcomer
1 day ago
N
Observer
nicolecscottObserver
asked in eSignature
Auto check button due to inaction to avoid voiding a document

Hi DocuSign Community - I have a use case to see if anyone has any creative ideas on how I can solve it. We use DocuSign to send out quota and pay plan letters to our sales team. We request acknowledgement of these letters by signature from both the Sales Manager and Employee but we do not require sellers or sales managers to sign. In our current process if they do not sign before the letter expires, the letter is voided in DocuSign automatically. We are looking for a way to avoid having letters voided due to inaction. Is is possible to to not have the letter void or have a checkbox auto-checked saying something like “due to inaction on this document, it is assumed that the quota and pay plan assignment have been reviewed and acknowledged” to keep this document readily available. I’ll take any creative ideas to help us with this! Thank you!

1
JohnSantos
Valued Contributor
1 day ago
Ebergevin
Newcomer
EbergevinNewcomer
asked in eSignature
Bulk import and ECF

Hi there, 2 questions. First one, pretty sure the answer is no, but there may be a work around. I have a bulk list to import (I’m fine with the CSV and importing). I got name, email, role and the company name. For some, we don’t have any name listed only a generic email like info@company.com. Is there a way to leave it (the full name) blank (I’m guessing not as I get an error message after import and I need to clear them invidually) so the enduser signing the Document input his name without us having to populate manually all the missing ones. That would save us a lot of time for those cases. I know it may look like a mass mailing at random targets, but it is not. I was provided with a list from our CRM that did not grab the names for whatever reason (I was not behind that exportation so I am unsure how they did it and the process to get a new list will not be worth it). Second one. In a bulk import, is there a way that an ECF be also used in the document (DCF)? Meaning that the bulk im

1
C
Community Moderator
1 day ago
A
Newcomer
AGCCNewcomer
asked in eSignature
Can you via amended Contracts ? I.e Original versus edited ?

We received a contract on the 20th of the month with a start date of unknown, we then got sent a new link from Docusign a few days later with a “supposedly” amended start date. Are we able to find out what the original start date was ? or if there was a change made ? 

2
A
Newcomer
1 day ago

Badge winners

Show All Badges
Code of Conduct