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eSignature

Have Docusign eSignature questions? Find answers here!

  • 6,628 Topics
  • 21,517 Replies
6628 Topics
D
Newcomer
Dan Harris OlympiaNewcomer
asked in eSignature
How to configure a document for sending to 3 people from same company and first approver moves the document onto next company

How do I configure a document that requires one signature out of 3 people from same company ie one line in the doc for a signature so that the first approver moves the document and the others that didn't sign do not stop the workflow for the next company to sign.  Currently when I set-up multiple approvers when the first one approves it will not move onto the next company to approve.

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Community Moderator
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New Voice
vishnuNew Voice
asked in eSignature
Can i add another Email address as a sender in Docusign Emails?

In Docusign email notifications, the sender currently appears as the account's email address. Is it possible to add another email address so that the messages show more than one sender?If yes, how can this be configured?

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Community Moderator
M
Newcomer
MohinNewcomer
asked in eSignature
Error while updating Brands settings

I am getting below error while updating the brand details  Brands could not be created. Unable to upload brand 056e7864-72be-4c7e-aa84-597043e66251.xml, error: This Account lacks sufficient permissions. The account plan item 'AllowResourceFileBranding' is set to false for this account for post brands

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Community Moderator
T
Newcomer
TiredNewcomer
asked in eSignature
i need to downgrade my account to free

I need help downgrading my account to free

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Community Moderator
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Newcomer
shahzadNewcomer
asked in eSignature
Being asked to go through identification third time

Having done the identification process with the DocuSign twice on video, I am being asked to go through identification process once again for 3rd time. I logged in to DocuSign beforehand, tried Review Document link, Access Documents but it still asks to go through identification process. This is really embarrassing and I need a plan to open a support case which in itself is “great”

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S
Newcomer
J
Newcomer
James_ibitayoNewcomer
asked in eSignature
: Clarification on DocuSign Envelope Reset Policy

Dear [Support/DocuSign Team],I would like to confirm how the envelope usage works in our current DocuSign subscription.We have 2 user licenses with a total of 200 envelopes. I’d like to know if the envelope count resets monthly, or if the 200 envelopes are a fixed allocation that does not renew once used.For example, if we use up most of the envelopes within a month, will the envelope count reset back to 200 at the start of a new month?Looking forward to your clarification.

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Community Moderator
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Newcomer
lisaziquNewcomer
asked in eSignature
Incorrect email address format

Hi Team, I am trying to create a docusign contract for one of our customer. Their email address is ********* However, even if we use an alternative, we still get the same error message.  Error: Incorrect email address format. Verify the email address or contact your administrator for the correct format.

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Community Moderator
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Newcomer
David Herzog AttorneyNewcomer
asked in eSignature
Date of Last Signature - No Signing Order

Docusign should be able to trigger a date for last signature without setting a signing order. It’s frequently a headache in my law practice to set a signing order, especially when I have multiple parties and am trying to gather signatures as quickly as possible.

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Community Moderator
B
Newcomer
bishalNewcomer
asked in eSignature
How to Remove Language Dropdown on Disclosure Page

Hello,Our organization uses DocuSign envelopes where we must collect information exclusively in English. To ensure compliance, we need to prevent signers from changing the language on the disclosure page or information intake fields.Currently, signers can use the language dropdown to switch from English. Our goal is to either: Hide the language dropdown entirely and lock the page in English, or Set English as the default and disable the option to change it. How can this be achieved through account, branding, or template settings?Thank you for your assistance. 

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Community Moderator
B
Newcomer
BeadsNewcomer
asked in eSignature
How to enable the ‘set signing order’

Need to enable the ‘set signing order’ which was disabled in error when i cliched ‘i am the only signer’. I have multiple signers and cannot proceed 

182
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Community Moderator
K
Newcomer
Kempton Smith LtdNewcomer
asked in eSignature
How to send a link to a client for signing

We have several clients whose IT security prevents Docusign emails from reaching them. They are either not technically adept, or not interested in telling their IT provider to whitelist Docusign. Is it possible for us to create a docusign envelope, and then send a link for that envelope from one of our company email addresses to our client?I tried to ask customer support about this, received an answer for a different question. Hopefully this forum will be a better place to ask technical questions.

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Community Moderator
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Newcomer
Rafael.Ramirez3Newcomer
asked in eSignature
How to get a User activity report

Hi, can you please help me out with how can I get a user activity report step by step please?Thanks!

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Community Moderator
A
Newcomer
Aaron CNewcomer
asked in eSignature
Do not have the Shared Access option available

Hi,Previously as Admin I have had the option to select Shared Access from the Agreements tab, loggng in this morning that selection is no longer there. I was wondering who to fix this? See screen shot below. 

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Community Moderator
R
Newcomer
RWebsterNewcomer
asked in eSignature
Troubleshooting Delivery of Email from Docusign

I’ve been task to troubleshoot why DocuSign emails are not being delivered properly or sometime not at all.  I’ve recognized some ‘sender’ using DocuSign are on a RBL and I can understand why my email security tool is blocking it.My recent issue is with a simple test.  I logged onto my limited DocuSign account to send an document (very simple document from MS Word).   Upon tracking it, it failed to be delivered.  When I look more into it, it stated the ‘FROM’ address and Remote Server name was 48ac67@prd-bd-p8tzly.emaillisttracking.com via my email security tool (Mimecast).Why is this occurring when I’ve send a document to be signed, directly from the DocuSign site itself?

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Community Moderator
J
Newcomer
Justin BernardNewcomer
asked in eSignature
Can you update a document’s prefill tab after the envelope has been signed once?

Can you update a document’s prefill tab after the envelope has been signed once?If not, must I create a new envelope each time I need to update the prefill tab?I want the ability to mark a user as “Rejected”, and I believe the only way is to add prefill tabs, but they get baked into the document after a user signs. 

381
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Community Moderator
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Newcomer
IngeNNewcomer
asked in eSignature
Recipient role for review only

Is it possible to add a recipient role just for review of documents (with no need to sign) before a 2nd recipient who needs to sign?If the reviewer does not agree with the document content he needs to be able to reject the envelope and the 2nd signer should not get the envelope for signature in that case.I looked at the Needs to view option but don’t see how you can reject if the reviewer does not agree with the document content. 

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Community Moderator
K
Newcomer
KarinNewcomer
asked in eSignature
Signature authorisations for end users

As an administrator, is it possible to hide advanced and qualified signatures for users?

380
K
Newcomer
P
Newcomer
PUSD-ITNewcomer
asked in eSignature
Incoming connections from DocuSign??

Hello,Like many, we received a notice about DocuSign migrating to Azure.  There is a mention if inbound connections/allow-lists from DocuSign.  Currently, we do not have any inbound connection rules on our firewall relating to DocuSign.  We are uncertain as to why there would even be incoming connections.  What would these connections be for?  Are we talking about email whitelists, perhaps?Thanks!

364
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Community Moderator
F
Newcomer
Flavia AlmeidaNewcomer
asked in eSignature
Selfie require for singing

How can I ask to take Selfie singing at the envelope? I need to send all signatures with a ID proof. with selfie.can you please send the tutorial for adding this feature at the document.

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Community Moderator
C
Docusign Employee
Community UserLegacy User
asked in eSignature
When I want to send a document to sign, I get this message "Account does not have permission to set Allow Comments" and I can't send it.

When I want to send a document to sign, I get this message "Account does not have permission to set Allow Comments" and I can't send it.

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Community Moderator
T
Newcomer
TJ.GNewcomer
asked in eSignature
I am the only user on an account and no longer have access to the email associated with my log in.

I am the only person on a personal account that I used for business. I no longer have access to the email address and now can not complete the 2FA to access my account. I also can not access the account to place a support ticket! How do I access MY account without this. Based on previous responses I see the answer is I can’t and if that is the case, how do I cancel my account since I can’t use it, but have paid for it!?

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Community Moderator
M
Newcomer
Mike ZukinNewcomer
asked in eSignature
Sending to Comcast Recipients - Why doesn't it work?

IS this still a problem?  I just got one kicked back

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J
Community Moderator
K
Newcomer
KonstantinaNewcomer
asked in eSignature
Specisy recipients and resend

Hello everybody,We ‘re dealing with an issue when sending an envelope with Soecify Recipients.Here is the scenario:A recipient (assigned by the Specifier) is trying to access a signing link. The original link expired. The new link is being sent to the Specifier instead of the intended recipientIs this a formal behavior?Thank you in advance, Konstantina

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Community Moderator
D
Newcomer
DillonSnethkampNewcomer
asked in eSignature
Improve Text Field Functionality with Wrapping & Line Breaks

Currently, text fields feel extremely limited. If I need to type more than ‘x’ characters, the text does not wrap to the next line but instead runs off the page. This forces me to create multiple separate text boxes just to capture a single message. In some cases, I’ve had to make 10+ text boxes for what should be one continuous entry.It would be much more user-friendly if text fields automatically wrapped text and allowed line breaks (e.g., pressing “Enter” to move to the next line). This seems like a straightforward improvement, and I believe many users run into the same issue. Adding this functionality would save significant time, improve readability, and make DocuSign far easier to use for longer entries

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Community Moderator
H
Newcomer
HemalathaNewcomer
asked in eSignature
How to create DocuSign Alert-Activity detected from closed account

I want to create an alert to admin when a closed account tries to login to account, it should create an alert notification to admin with that account information

161
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Community Moderator

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