eSignature

DocuSign 自动签署使用的是 Seal Recipient 能力，通过 sealName 指定要使用的电子印章。这个是我从服务商那里了解到的，可以通过这个实现在已明确签署位置的时候把这个印章自动盖到对应位置上。DocuSign’s automatic signing leverages the Seal Recipient capability, where the electronic seal to be used is specified via sealName. I learned this from our service provider. When the signing position is predefined, this capability can be used to automatically affix the seal to the corresponding location.我想知道这个能力是不是可以实现自动签署。如果可以，我有以下问题：1. 该功能是否可以自助购买，以及如何购买？购买后怎么配置获取对应的sealName2. 该功能是否必须是businessPRO版本及以上才可购买？方便的话是否可以讲一下现在最新的支持API集成对接的场景，应当购买哪些版本？最低版本是哪个I would like to confirm whether this capability supports automatic signing. If yes, I have the following questions:1. Can this feature be purchased via self-service, and what is the purchasing process? After purchase, how should we configure and retrieve the corresponding ?sealName2. Is this feature only available for Business Pro and higher editions? If possible, please elaborate on the latest supported scenarios for API integrat

Hello,We send documents with sensitive information for clients to sign. I want to confirm that the copies of the signed copies then sent to the signee are secure?   The clients receive an email with the signed documents attached but it seems like there is no security around those completed documents.  Can you please provide information how these are secure or how we can do so on our end?  Thank you

 Hello,I'm trying to complete the DocuSign Identity Verification to sign an employment contract.I am using my Egyptian passport for the identity verification.During the verification process, I received the error "We couldn't match your name." However, the "Name expected" and the "Name on your ID" shown on the verification page are exactly the same.Could you please explain why this error occurs even though the names match? Is this a known issue, or is there something I should check before trying again?I've attached a screenshot of the error for reference.Thank you for your help.** image removed as it contains PII**

I opened a document I received and when I clicked the Close button it went straight to saying I’ve signed it and all is done?? I didn’t intend to sign it at all?

It’d be great to be able to move uploaded documents inside an envelope again. Honestly, this change feels like a step backward to me. Thanks!

Is there a way to turn off email reminders for a document signature once it's been sent but the recipient has a reason to not sign it at this time but later?

I cannot see any historic envelopes in my now free account, although I followed all the instructions when downgrading from a paid account in order to retain the history.  Also, in the support centre the Chat button does not work.

I have been dealing with an issue where every day (generally later in the day) our account starts telling us that we have reached our envelope allowance. This shouldn’t be happening because we are on an IAM Professional plan. Each time I reach out to support I get something different. Sometimes its “a known bug that is being worked on”, sometimes its “a billing issue that will resolve in 24 hours”, sometimes its ‘throttling”. I have sent in 15+ service requests over the course of a month and a half with zero solutions. The service team will put me on hold for 30 minutes and tell me they are speaking with their ‘internal team’ and then they say their team was busy but they will call back…. and then I never get a call back… Has anybody experienced this issue, and if so how can I get it fixed. I wish the service team could actually help in any way shape or form. So frustrating.

A company is claiming I docusigned a document that I don’t believe I did. They will not show me a COC. Is there a way I can get the COC?

I was suppose to get a DocuSign from redstone federal credit union bank for me to sign about two charges on my bank account 

Hello. The attachment field is not appearing in my standard fields in DocuSign? I have signer attachment field enabled under sending settings. I have a Business Pro account. Thank you 

I am trying to sign a job offer and when I click on Review documents I keep getting the error :Warning System Error: Your DocuSign request cannot be processed at this time.Click the 'Back' button to return to your DocuSign session. If you continue to receivethis error, please visit our Support Center.Error Time: 7/26/2024 4:48:14 PM (32928959-bb08-48dc-a3c9-8e84779df33a)  I cannot find any information in regards to this.

We are planning to allow adding up to 99 signers to an envelopeWe have a developer account, but we find out that we have RECIPIENT_LIMIT_EXCEEDED when we put more than 15 signersThe error message is not entirely clear to me “You have reached the maximum number of recipients allowed for a single transaction. Please remove some recipients, or split them across multiple tran”. Too much users, or should we define our envelope differently ?Is there a way to lft the limit to the theoretical maximum of 99 in order to test ?Best regards

I signed up for an IAM professional account thinking I would be allowed unlimited envelope sends and power form responses. I paid for this subscription due to this feature but it’s now not working and Docusign isn’t allowing me to open up a case with support. Any support would be greatly appreciated. My job requires a lot of envelope sends and signatures and if I can’t solve this problem I will go to another platform. Thank you! ERROR MESSAGES: I keep reaching the envelope limit with this error: The envelope allowance for the account has been exceeded. And when I try to submit a power form response there’s this error message: Unable to load PowerForm signing process. Error: An error has occurred.

Hello everyone,Where can I switch to EQS signing when I sign documents?Standard purchased version with EQS signing

We are looking to send a contract to 300 recipients.I have been advised by account manger of the below.If your looking to send 1 contract to 300 recipients and have them all sign that single contract? Docusign envelopes are maxed at 99 recipients per PDF so if that's the case, this would need to be done in 3 goes.Unfortunately we had to find how to do this ourselves and used the bulk send with 1 envelope but uploaded 99 recipients to the csv file. We repeated this 3 times. Once sent we were then charged for 298 envelopes even though each bulk send was 1 envelope. I feel pretty lost with this. Any thoughts and guidance on if this is even possible.  

I’ve been getting a few bounced email error messages.  This mostly occurs to people I have sent Hundreds of docusign envelopes to, and they are on the same server as I am, so it’s not an ITS issue.  I’ve ignored some, and they seem to go away, but this is obviously a problem that keeps occuring.    

I need to have access to my employee’s folders so that I can take over time sensitive items if they are away from work. I thought that I had set this up, but I still can’t find a way to even view their folders. 

Hi - I’m trying to downgrade to a free plan but all I’m offered are plans starting at $10 a month (Personal?) and up. I’m currently in a trial period for a business plan that I somehow ended up with by accident - I suppose I could wait until the 30 days are up but it seems silly that I can’t downgrade until then (or is that the design not a bug?).  What am I missing?Thanks

I found an issue; after submit a document, any of checkboxes and radio buttons become unchecked, although I checked them before submit it. I wonder if you would expect possible causes.More details;Those checkboxes and radio buttons are required fields. They cannot leave those fields empty when submit the document. The text line fields and signature are not erased. Those fields’ inputs are preserved without any problem. This issue happens only one of my documents. Recently I replaced its source document, but the checkboxes and radio buttons are kept from previous version.A sample document is attached. *** attachment removed for security purposes

Can the business located in Turkey use Docusign legally? Is Docusign legal in Turkey? If it is not, is there any plan or situation to make the Docusign legal in Turkey?

My documents require a series of signatures for compliance purposes. Occassionally, the CFO will reassign to his delegated signer whose required signature immediately follows the designated signature.This designated/assigned signer says they are not offered a second opportunity to sign where required.How can I allow mobile access to signing for this individual who gets assigned as delegated signature, immediately followed by their assigned signature.They have responded saying they cannot get the second signature placed, even after I resend the document.

How do you create a signing group?  I have an admin account but do not see the signing gruop option in my contacts setting.  

Hello,I'm in a dispute and someone claim to have a document signed by me using docusign. They took another signed document by me and pasted my signature (with the docusign ID watermark) into another document I never signed. Of course In my DS account there is no such document. How can I prove the document is fake? I'm a free user of docusign. I can't prove I never sent this via email as I shared a group of documents in a drive folder, and they claim that document was inside the folder, and then removed.

I’ve received an old employment contract from my employer, which is different from the one I have. I want to check if this document is legit, as it was apparently sent and signed using Docusign, but I can’t find the original emails. I have the Docusign envelope ID, and the codes underneath each signature. Can these be used to verify if the document is legit?