Trial account support access failure and signer invitation not delivered

Question

Summary: Trial account support access failure and signer invitation not deliveredAdditional details:I can access my DocuSign eSignature trial account normally, but Support Center authentication returns REGISTRATION_HANDLER_ERROR / NO_ACCOUNT. I also attempted to register for the DocuSign Community, but submission results in a 400 “bad request” error.Separately, I have an active envelope with three sequential signers. Signers 1 and 2 have completed signing. Signer 3 remains “Needs to Sign”. The recipient email was successfully corrected from f***********@gmail.com to s*******@gmail.com and this correction is recorded in Envelope History. The envelope was resent after correction, but no signing invitation has been received at s*********@gmail.com, and the envelope does not appear in that recipient’s DocuSign account. Recipient notification settings are enabled.Please investigate the account/support-access issue and the signer 3 delivery/routing issue without affecting the completed signatures of signers 1 and 2. I can provide the Envelope ID securely.

Ma.Cubio · Answer

Hello ​@FifthgearEnterprisesThank you for reaching out, and welcome to the Docusign Community! Thank you for the detailed information, and I’m sorry for the inconvenience.For the “400 Bad Request” error when registering for the Docusign Community, could you please confirm if you’ve already tried basic troubleshooting steps, such as clearing your browser cache and cookies, using an incognito/private window, or trying a different browser?Regarding the third recipient, please send me the Envelope ID via private message so we can investigate the recipient routing and delivery details further.Here aresome related articles you can check out.Basic troubleshooting steps for common Docusign issuesWhy aren't my signers receiving Docusign Notification emails?Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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