Newcomer

terrible service

Forum|Forum|4 hours ago
August 20, 2026
1 reply
6 views

Auto renewed the subscription including advanced signature. spent HOURS trying to pay. Finally got through. Paying for account for over a month that doesn’t work. Can’t use advanced signature. Told to go back to account manager. 24 hours later and a disappoined client later no wiser .Impossible to reach customer service in real time.

eSignature

L

Luke.Cervantes

Community Moderator

Hi @PPM,

Welcome to the Docusign Community! Thank you for sharing your experience. We are truly sorry for the frustration caused by this renewal delay and your trouble accessing the Advanced Signatures feature.

To help me check your auto-renewal status, please send me a Private Message with your account details (Account Name, Email Address, Account ID)

Rest assured, we are sharing your feedback directly with our internal support team and your account manager to ensure they are aware of this service breakdown.

For real-time assistance, you can request a live agent and connect with our team via our chat section. Get Support.

We apologize again for this experience and are committed to making things right.

Best Regards,
Luke | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.