Process for regaining Integration Key admin access after departure of original account admin

Question

We maintain a demo/sandbox DocuSign account for API development, which we use to test and validate functionality ahead of deploying it against production integration keys. The original administrator who configured the account has since left the organization, and administrative access (including the ability to view/modify Integration Key settings such as PKCE enforcement) doesn’t appear to have been transitioned to another team member before departure.

We're looking for guidance on the correct process to:

Identify the current account owner/administrator on record for the account
Regain administrative access or have admin rights reassigned to an authorized current employee
Confirm the appropriate internal contact (e.g. Customer Success Manager, Account Executive) for enterprise accounts facing this kind of access transition

Any pointers on the fastest path through official channels would be appreciated, since this is currently blocking a required security configuration change on the integration key.

Thanks all.

Noralynn.Niduaza · Accepted Answer

Hi ​@mark_parker_tag,Absolutely.Please feel free to respond via private message if there are any new information or updates.Thank you for your response.Best regards,Noralynn | Docusign Community Moderator

Noralynn.Niduaza · Answer

HI ​@mark_parker_tag,Thank you for connecting with the Docusign Community. We are pleased to welcome you.I understand your concern regarding the organization's administrative access to your demo account. We apologize for the inconvenience, and I’ll be happy to help you with this.If the original administrator who created or managed the integration key has left the organization, we suggest reaching out to your IT to check if there are still active Docusign admins available, or if none are, you may request to temporarily reactivate the original admin’s email in order for you to log in and access the admin account. If this is not possible, could you please provide the following information via private message for me to check:Docusign Account ID:Admin’s Email Address:We need to verify this information to provide an accurate resolution.I look forward to your response.Best regards,Noralynn | Docusign Community Moderator

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