Signing documents encrypted by Microsoft Information Protection

Forum|Forum|1 year ago
February 20, 2025
2 replies
809 views

We use Purview and have word docs protected by information protection that encrypts the docs at time of sending/creation.

When a user uploads doc for e-signature it fails.

What is best process to enable the user to sign these docs?

Best answer by JohnSantos

@mbaugh

Because the document is encrypted, Docusign does not have the ability to remove protection or read its contents. Consequently, uploads for e-signing will fail. You might want to create a dedicated “signable” Label or Policy.

JohnSantos

Answer

Guru

@mbaugh

Because the document is encrypted, Docusign does not have the ability to remove protection or read its contents. Consequently, uploads for e-signing will fail. You might want to create a dedicated “signable” Label or Policy.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

R

rodolfo.napay

Docusign Employee

Hello @mbaugh,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you still need assistance with this topic.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.