Development Environment - Duplicate Checkbox Issue

Question

In our development Docusign environment, we are seeing duplicate control fills -

We do not see this in production Docusign and cannot trace this to code related or template related issues. Is anyone seeing this in their Docusign development environment? The only other thing we could think of is that the base pdf is somehow filling an underlying pdf control….but this started occurring in all of our templates simultaneously, even ones we have not touched in some time.

Luke.Cervantes · Answer

Hi ​@annexusli,Welcome to the Docusign Community! I understand that you would like clarification regarding the duplicate control fills you are seeing on your checkboxes and text fields in the developerenvironment,. Here are the two most likely resolutions to check:Checking Data Labels -Check the configuration of your checkboxes and text fields. If multiple controls share identical Data Labels, Docusign will automatically replicate the entered data across them, causing duplicate visual fills. Ensure every checkbox has a unique Data Label. Troubleshoot data replicating in multiple fields on an envelopeFlattening thePDF -The issue may stem from Docusign conflicting with active form fields embedded within the underlying PDF. Flattening a PDF combines all interactive form fields, annotations, and separate layers into one single, non-editable background.Open the PDF -Right-click your file and open it in any web browser (such as Chrome or Edge) or a PDF reader.Open the Print Menu -Press Ctrl + P on Windows or Cmd + P on a Mac.Save the New File -Click Print or Save, choose your file location, and rename the newly flattened document.Try to reupload the flattened document to your account.If the steps provided above do not resolve the issue, please open a support case with us to further investigate. You can submit the original file to our support representativesto replicate the issue on our end.I hope this helps! Let me know if you have any questions.Best Regards,Luke | Docusign Community ModeratorClick “👍”and select “Best Answer” so other users can see it too!

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