eSignature

We’re a Strategic Business Development Consultancy and we have 5 separate contracts.As a vCSO and Executive Director for international companies, I need to be able to authorise documents for each of them with a digital signature for each. How do I do this with DocuSign? BTW I’m not a developer and don’t get that environment. 

I have been using docusign for many years and have NEVER had an issue.  Suddenly my clients with yahoo email addresses aren’t receiving the envelopes that I email them for signatures. Being in the real estate business means that timing is crucial on our documents.  I am unable to wait for hours until the document finally delivers.I am now using another program (digisign) as they aren’t having issues with yahoo.  I am hoping that you correct the problem.  If not, I will not be in a position to renew my annual subscription.  I am not looking for suggestions but rather for correction of the issue at docusign’s end. Fingers crossed you can figure this out.

What is the monthly envelope sending limit for a developer account? Will it be updated every month?

I downgraded my account and cancelled before our annual automatic renewal date, yet a $700+ charge appeared on our card statement on what would have been our renewal date. I can’t submit a support ticket because I have a free account and phone customer service is nonexistent. This is an incredibly deceptive business practice and if I do not have a response in a timely manner to resolve this, we will be initiating a chargeback. 

It shocking to me how hard it is get subscription support.  It taken me 30 minutes chatting to try to change my subscription.  I know Docusign wants to lower costs, but my request would have taken 1 minute with a real person.

Hi all, how can I re-assign a document to a different signatory? Context: document requires signature from 3 different functional leads. Two have already signed, the third is expectantly out of office and I want to re-assign it to their boss. I can’t see this as an option in my actions. 

I’m looking for guidance on a situation involving an envelope that seems to have had its visibility restricted after I raised a concern with my company.I originally signed a contract through DocuSign. Later the envelope no longer appears under my “Completed” documents.However, I still have: A copy of the original contract I signed A copy of another version of the contract with a different job title Both documents show the same Envelope ID  Since I no longer have access to the envelope in my DocuSign account, I’m concerned about how to ensure the evidence cannot be deleted or altered by the sender.My questions for the community: Is it possible for a sender to remove or hide an envelope from a recipient’s view after completion? Does DocuSign retain an immutable audit trail even if the sender restricts access? (Certificate of Completion) What steps can I take to preserve or verify the authenticity of the documents and the envelope ID? I’m not asking for legal advice, just trying t

If Electronic Seals can be used in Bulk Send?

Sending the document link for signature can only be done via email, or can we create a link to send via Whatsapp, for example?

In DocuSign, we have three joint owners, and the document is sent to all signers at the same time to fill mandatory attachment fields.If the first signer uploads their driving license, when the second signer opens the document to complete their part, is it possible to hide the driving license uploaded by the first signer?Also, after the document is completed, all uploaded driving licenses are visible in the final document. Is there any way to restrict the visibility of attachments between signers?

Application errorAn unexpected error occurred in the application. When contacting the support team, include the session transaction ID 2db7984c-0daf-49a2-a608-f2a571ee40df and the steps to reproduce this error.  

I am trying to use a formula field to generate a date, with a nested IF statement. Using a dropdown field whose options are 1,2,3,4:  IF 1, date signed + 36 months, IF 2, date signed + 36  months, IF 3, date signed + 24 months, IF 4, date signed + 12 months.  It can also be years.  I cannot get the prompt generator to complete a formula, other than a simple date signed + x months.  Please help

How do I stop Docusign from changing the name of my PDF when it returns to me?Eg: Docusign Contract 06-12-2024  (on return the name is ACGFBDZ23498AGFCBGKJNFLKDJLNFD)Why does it do this, its so time consuming to rename everything on download after signatures are complete. Jackie

Hi, i don’t have the menu point of signature types in the admin section. do I have to set something in advcane in eg. Organisation level to get this?

I prepared a template, it has data fields. Because the template includes two files, each of which has an ‘effective date’, the CSV includes duplicate columns. Dunno if that’s why I’m getting the error. I have verified my test file includes all values: But I get this error:   

Hello I subscribed to Docusign in order to sign an INPI document as it was said it is eIDAS compliant.But INPI refused the document.what can I do please?Bests, 

I cannot find a way of getting two different signatures from one individual from the webform to map to the template. How do I do this?

I’m trying to send out a document for signatures, which I’ve done a number of times, but it’s now showing that a fax number is required for each of the signers.  (Even though the fax box is greyed out, and it won’t let me enter anything into the fax number field, so there’s no way for me to send the document.) How do I fix this so it’s not a required field?

In DocuSign, we have three joint owners, and the document is sent to all signers at the same time to fill in mandatory text fields. If the first signer fills in their details, when the second signer opens the document to complete their part, is it possible to hide the details filled in by the first signer?

Hello - I am trying to reach business support but there is a message that pops up saying my account does not qualify for it. I have business pro. 

I've sent a document to the WRONG email address - how do I now edit to send it to the new email address???

I signed a contract a few year ago and I can’t seem to find the contract.  It was initiated by another company and I didn’t have a docusign login at the time.  The emailed copy of the contract I believe has been deleted.  Is there a way to pull it out of the archives?

On a certificate of completion, how can I verify (beyond all doubts) that a signer was/wasn’t in person signing a pin pad? This has become a legal matter in which we need to know if signer (which is now deceased) was actually present at the time.  

I want to try a free developer account, as is available at https://www.docusign.com/developers/sandbox. However, must I create another account, or can I upgrade my existent account to it?I observe that the Community authentication method for both types differs (OAuth2 versus OIDC), although I’ll remain hopeful, until confirmed otherwise...

Long time user of DS and for the life of me, I cannot fathom WHY we are subjected to the same “Switch recipients” pop up for every single envelope, including ones saved to draft and returning to them later to complete. There should be an option to turn this notification OFF and I have dug everywhere within my preferences and settings and so far, I can’t find one. PLEASE FOR THE LOVE OF ALL THINGS LEFT OF MY SANITY - Tell me where this might be found OR make it an option!