eSignature

I cannot “correct” a document I sent, no signatures have been started yet.  The account is called HR@  so I am the sender for the HR account.  I cc’d my name on the document but technically “HR” is the sender.  How can I correct?

Hi,I sent an envelope and need to correct one letter in a recipient’s email address.I’ve read the support/community posts saying I should be able to correct the recipient email after sending, but I’m not seeing the Correct option or a clear way to edit the email address.What I’ve already checked: I am the sender/owner of the envelope. This is a paid DocuSign account. The envelope has not been completed. One person has signed. I only need to correct one letter in the email address. I do not want to void the envelope and resend it. Can someone tell me why I’m not seeing the option to correct the recipient email, or where exactly I should go to make this change?

We use to get the completed document attached to the completed email. In the last few weeks, DocuSign stopped sending the PDF document. What happened? How can this be fixed?

In DocuSign, we send a document that includes an attachment tab for uploading a driving license. Is it possible to restrict the number of files that can be uploaded in a specific attachment tab?

Hi! I’m trying to build an envelope template tied to a document template that shows certain ‘Spouse’ fields if the recipient has a spouse. Here’s what I’ve done so far:I created a document template with conditional fields to check for a spouse based on sender input. this shows or hides spouse text I created an envelope template that I want to connect to my document template and here is where i get stuck: the spouse is automatically added as a recipient because it is included in the document template. If I delete it, it obviously deletes the fields as well so they are no longer included in the document’s conditional text I added a routing group for spouse, but then I cannot seem to add the signature within the document’s conditional rule  Is there any workaround without having to create 2 envelope templates?Thank you! 

When a document is sent to a user through DocuSign and the user uploads a driving license as an attachment, the driving license can be uploaded in different file formats (such as JPG, PNG, or PDF). However, after it is uploaded to the envelope, DocuSign converts the attachment to PDF format. Is that correct?

Hello,I am working on the Business Continuity Procedure for my company. Could you please let me know what are the RTO and RPO for DocuSign? Or what should be the expected maximum amount of tolerable data loss and maximum outage time for DocuSign? Thanks.

In DocuSign, we send a document to 10 people to upload driving license attachments using an attachment tab, and we created a unique data label for each attachment. After the recipients complete the attachments, can we download each attachment separately using the envelope ID and data label, or is there any other way?

Hello, I often need to place my initials on every page in large documents. These documents are often scans of original documents. Is there a way to automate placement of initials on all pages?  Thanks,J

Hi,Is there a way to change subject line to remove "requires signing" when a Docusign envelope has been completed and the copy sent to the signer?The initial text comes through in the body once the process is completed. The Subject line does change to “Completed: Requires Signing” and so does the byline in the body of the text, but it is causing confusion for our signers.Is there a way to change this?ThanksBriellen

Hi, does anyone have a recent DocuSign SOC2 report? I am currently undergoing ISO 27001 compliance for my business and all our ‘high risk’ vendors need to have a SOC2 report. Thanks

The fields containing "This page is reserved and intentionally contains no content" will not block the underlying area of the PDF once the envelope is completed.From a signer's perspective, the field is working as expected.  see attached **information removed due to PII**  

I have successfully set up custody transfer settings for a user so that all her docusign agreements, on send and completion come back to my log in.That user has left. I need to set this up for a new user and “ADD TRANSFER RULE” is now grayed out. I’m unable to set up the rule.I am doing this from my profile. I am a full administrator.Any idea why ADD TRANSFER RULE is grayed out?

Hello Community!I’ve been searching through the official Docusign documentation to find the expected latency for Connect webhooks, but I haven't had any luck.Does anyone know the typical delivery time for the Envelope Completed event from Docusign Connect after all documents are signed? I'm looking for the expected times in both the Demo and Production environments.I need to provide official documentation or a formal reference to a client, so any links or official quotes would be greatly appreciated.Thanks!

Hi DocuSign team and community,I'm running into a blocker on my Developer Sandbox account and would appreciate guidance, as this is preventing me from validating the multi-signer workflow before our production rollout.The problem: I create an envelope from a template with 2 or 3 signers in sequential routing order. After sending, the envelope status shows as Sent in the envelope history, and the history confirms the email was dispatched to the first signer's correct address. However, the email never arrives. Not in Inbox, not in Spam, not in Promotions, not in any folder. Because routing is sequential, signers 2 and 3 are also never notified.What I've already verified on my side: recipient email addresses are correct (double-checked character by character), tested with multiple real email providers (Gmail, Outlook, corporate domain) with the same result across all of them, checked Inbox, Spam, Promotions, All Mail and Trash, the envelope history confirms Sent status with the correct re

Hi everyone,I’m facing a technical issue with Custom Branding, specifically when trying to customize the Email Resource File (XML). I'm hoping someone here has encountered this before and found a solution.The Setup: I modified the standard Email Resource XML file to apply a custom HTML layout for the main signing invitation email. Specifically, I updated the HTML code inside this tag: <data name="EnvelopeActivation_HtmlBody">The Problem:When I go to my Brand settings and click "Upload Email Resource", the system validates the XML file successfully and shows the green "Changes updated successfully" message.However, the "Last Updated" timestamp next to the Email Resource file does not change. It remains stuck on an older date/time, ignoring the current upload.When I send a brand-new Envelope using this Default Brand, it completely ignores my custom XML and continues to send the old "DocuSign Default" template Has anyone experienced this where DocuSign says "Success" on upload but r

For example, if there is a form that has 10 hard coded sections for wire transfers. 1. The sender would be required to fill out first 4 fields for as many wire transfer sections they will need from the recipient with a minimum of being at least first section up to 10.2.  The recipient would be required to fill out the last 3 fields in the sections that have data that was filled out by sender3.   If a section has no content from the sender, then the recipient does not have to fill out the last 3 fields in that section. Is there a way to ensure client fills out last 3 fields for each section the sender has data in the first 4 fields?    

We’re a Strategic Business Development Consultancy and we have 5 separate contracts.As a vCSO and Executive Director for international companies, I need to be able to authorise documents for each of them with a digital signature for each. How do I do this with DocuSign? BTW I’m not a developer and don’t get that environment. 

I have been using docusign for many years and have NEVER had an issue.  Suddenly my clients with yahoo email addresses aren’t receiving the envelopes that I email them for signatures. Being in the real estate business means that timing is crucial on our documents.  I am unable to wait for hours until the document finally delivers.I am now using another program (digisign) as they aren’t having issues with yahoo.  I am hoping that you correct the problem.  If not, I will not be in a position to renew my annual subscription.  I am not looking for suggestions but rather for correction of the issue at docusign’s end. Fingers crossed you can figure this out.

What is the monthly envelope sending limit for a developer account? Will it be updated every month?

I downgraded my account and cancelled before our annual automatic renewal date, yet a $700+ charge appeared on our card statement on what would have been our renewal date. I can’t submit a support ticket because I have a free account and phone customer service is nonexistent. This is an incredibly deceptive business practice and if I do not have a response in a timely manner to resolve this, we will be initiating a chargeback. 

It shocking to me how hard it is get subscription support.  It taken me 30 minutes chatting to try to change my subscription.  I know Docusign wants to lower costs, but my request would have taken 1 minute with a real person.

Hi all, how can I re-assign a document to a different signatory? Context: document requires signature from 3 different functional leads. Two have already signed, the third is expectantly out of office and I want to re-assign it to their boss. I can’t see this as an option in my actions. 

I’m looking for guidance on a situation involving an envelope that seems to have had its visibility restricted after I raised a concern with my company.I originally signed a contract through DocuSign. Later the envelope no longer appears under my “Completed” documents.However, I still have: A copy of the original contract I signed A copy of another version of the contract with a different job title Both documents show the same Envelope ID  Since I no longer have access to the envelope in my DocuSign account, I’m concerned about how to ensure the evidence cannot be deleted or altered by the sender.My questions for the community: Is it possible for a sender to remove or hide an envelope from a recipient’s view after completion? Does DocuSign retain an immutable audit trail even if the sender restricts access? (Certificate of Completion) What steps can I take to preserve or verify the authenticity of the documents and the envelope ID? I’m not asking for legal advice, just trying t

If Electronic Seals can be used in Bulk Send?