Maximum # of Recipients per single Transaction in Account

Question

Been using an esig version for 15 days. Seems like a nice robust product but it also seems buggy. Today I began to receive the error Max ricipients per envelope transaction. I only have 3 recipients configured to receive so I do not understand. Is there a different reason and if so how can I correct it so that I can continue to eval? we like the product but onve we purchase it we go live so these showstoppers must understood now. I have uploaded the error. Any suggestions can also be emailed to T*************@*****.com

**attachment removed as it contains PII**

Ma.Cubio · Answer

Hello ​@MsimpsonThank you for reaching out, and welcome to the Docusign Community! I completely understand your concern, especially since you’re currently evaluating the service before going live and want to ensure everything works as expected.Since you’re using a trial account, the error may be related to limitations associated with the trial environment. If you would like to continue testing Docusign and its capabilities before moving to production, I recommend creating a free Developer account instead. The Developer environment is designed for testing and development before going live.You can create a Developer account through the Docusign Developer Center and use it to evaluate the service further. Once you’re ready to go live, you can then move forward with a production account.If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.