Core Capabilities

If i create an envelope with multiple documents and multiple signer (ex. 2 docs and 2 signer)if i dont sign one of the documents of envelope with a specific signer, and terminate processall docs of the envelope are considered signed? how can i down the status of the single docs?

Hello,I am trying to sign an XML file with eSignature.Similar to the manual use of a certificate. Is that possible?Currently, I cannot upload the XML.Where can I enable this in the admin console?Thank you for pointing me in the right direction.

HiAll of a sudden envelopes are not being received even though they show as sent in report. I am using the sample recipients csv file downloaded from within the envelope, no names are duplicated and email addresses are properly formatted.What else can I do to check?ThanksJuliette Monet

Hi,I am fairly new to DocuSign. I have successfully sent one ‘Bulk Send’ file two weeks ago. Now trying to send another, I am getting a ‘Bulk Send Error Message’ stating; Tab is placed off of the page. Tab is located off page 1.  I have ensured the check box is inserted within the margins of the document and sent using a CSV file but still getting the same error message. Any thoughts appreciated.    

I have a confirmed accessible Word document that I have uploaded to a template.  I have made sure all fields have meaningful data labels and tool tips.  I have sent the form to myself so I might test the signing experience with NVDA.  (I am just learning how to use NVDA by the way.)I am able to navigate through the fields just fine.  All of the fields announce properly.  However, there are additional paragraphs that provide important information that are not part of the form fields.  How do I tell the screen reader to read them?  I have tried NVDA + Down Arrow: Start reading from the current position. NVDA + Control + R: Read the entire document. NVDA + Tab: Navigate between interactive elements and content.These do not read the content of the document.   The ability to read the content of the document as well as the form’s fields is vital in a Government situation, especially

We are sending hundreds of contracts for our clients to sign weekly but we need them to sign with a signature matching their ID. When they once adopt an incorrect signature and we send them a new envelope to fix the signature, they are unable to change it. There’s no way to do it. This is the most basic functionality of DocuSign and users should be able to access the signature adoption window again and update their signature. Online support has not been able to resolve the issue or even schedule a time for a videocall in 3 weeks time and all the community chats seem to not know the answer to this issue either because there isn’t one. This should be an easy fix for your IT department!Can you please create a support article that is plainly for free users trying to change their signature after setting it, and clearly state that this is impossible. Then list the steps for contacting the sender so they can make whatever changes are necessary on their end. It will save many people

When trying to sign a document via Gmail or GDrive using the Docusign eSignature for Google Workspace add-on I’m getting “DocuSign encountered an unexpected error. Please refresh and try again or contact support.” error message. Clearing cache, switching network, using a different browser doesn’t help. The add-on  installed by admin and is allowlisted.

Can’t send my document, I don’t care about no comments, i used a PDF, no comments on the DocuSign either, I don't know this error. I already changed to a paid plan to add more signers, this DocuSign is so freaking annoying. already read all the posts here to. “open a case” is a joke, right?

Hello,I have a problem with a bulk-send template. I created a template where the name of the employee and its personnel number should be populated out of an CSV file and should be first signed by the manager and after that signed by the employee. I have now two custom fields “Employee::FullName” & “Employee::PNr” which correctly fills the section but just AFTER the manager signed it. The issue is now the manager signs a document where he does not see for which employee it is. They only see the populated fileds after the signature of the employee. Is there a way that the document is populated with the information of the employee before the manager signs the document? and just after the managers signature will be sent to the employee to finalize it?Best,Alex

I'm getting this error:Error uploading CO ALF SIGN 09 15 23.pdf: DOCUMENTS_EDITOR:UNSUPPORTED_PDF_CONTENTIn the past I have used DocuSign and now want to come back but all my “old” pdf’s no longer are allowed to be uploaded and give an error. I have tried flattening the layers but there were not layers to begin with. So basically, like from 2023 ro now these are the same pdf i used in the past? attached is an example/ 

I have updated my signature to a handwritten version, but my name still appears as typed text instead of the handwritten signature.I don't know what to do anymore. Please help me.

Hello,I’m unable to pass the identity verification process using my passport.Could you please check what is going wrong on your side?My passport is valid (expiration date: June 2031).I noticed a consistent pattern: On the first attempt, the system always rejects my passport with the error "Wrong document shown", even though I’m using the correct document. On the second attempt, the passport is accepted, but the recognition process takes a very long time. After completing all steps, I receive the final error: "Your identity has not been verified". The sender of the document cannot change or disable the verification requirements, and I urgently need to sign a work contract. I’m at risk of losing my job if I cannot complete this process.Could you please investigate my case and advise what can be done?Thank you in advance.

Our administrator is no longer with the company, and we need to assign a new administrator. How can we accomplish this?

Our HR dept on many occasion has to send a document which has several signature fields in it that they need to sign. Is it possible that these fields can be auto filled by signing just once?If yes, can this also be done with multiple documents so long as they are in the same envelope?

I can use the home page one time to click on a previously signed document, then forever after when I come back to it the ability to scroll disappears after 2 seconds and I can access my documents. This is really frustrating, I can’t use Docusign at all while this bug is happening.I suspect the cause might be to do with the popup telling me my trial will expire soon, which pops up the first time, and after I close it things work, but after coming back again there’s just the delay before scrolling breaks as though it’s trying and failing to show me a popup?I am going to have to cancel before my trial expires because I have time sensitive documents to sign.Also, it’s really difficult to navigate the support for a new user. The categories are very cryptic.

is is possible to set up defaults on our accounts so that we are not changing every single field when setting up an esignature file? I want to be able to start a file to send to a client and not have to go and change the font and color for every field. it is super cumbersome. 

I have a free docusign account I’ve had for years.  I received a document to sign and imported a signature written on an 8.5x11 sheet.  Sent it back.  It cannot be accepted because the actual signature is too small.So, I need to change my signature.  I cropped it down and am trying to import the cropped signature.  Nothing works.Within the document I need to sign, neither left clicking or right clicking brings up the “EDIT MENU”So, I go to my account.  I log in, and go to my “MANAGE PROFILE”.  No signatures show up.  Only name, address, etc.  I go to my profile and click on “SETTINGS” and there’s nothing there about a signature either. HOW DO I CHANGE MY SIGNATURE??? I would be glad to delete my account and open a new one, but I didn’t see the option of doing that except for the 15 day trial.  I’m an individual.  I don’t need to pay to sign documents.  I shouldn’t have to go to all this trouble to esign documents.On the

On startup of the print driver, once it is idle you get a popup notification at the bottom right corner of the screen that says that the driver is idle. This is unnecessary and I don’t see a way to turn it off.

When users go into the document to edit , the compare previous version option at the top of form is always on the document spins through the compare previous version cycle prior to them having the ability to edit..Is there a way to shut this option off?  

Good morning.I am working on a DocuSign Template for our HR department and they have a clear demand and that is that they only want 1 DocuSign document will existi with all signatures without those provided a signature having a copy of what they have signed? If this possible within DocuSign.So, for example:HR department fills in a PDF with fields Document is send to department head (for signing) Department head signs and using Specify Recipient  The new recipient (will always be someone from our company) will get the document to sign He signs Document comes back to HR and HR is finally signingNow the wish of HR is that by the end only one document (number 6) exist in Docusign without having any copies of those signed previously the document. Seems to me impossible to achieve but……Thanks.

My free trial expired. I purchased a monthly subscription.  When I logged in after that purchase and attempted to send my document, when I hit send, I received an “account suspended free trial expired” notice.  I have paid for my account. I have the receipt.This is extremely frustrating as I just made the decision to purchase a paid account. There is no phone number or email address to get help. 

Docusign Web Forms currently support a basic, single-column layout for form fields. While this works for simple forms, it limits design flexibility and results in unnecessarily long forms — especially on desktop or tablet devices.Layout/UI improvement requests:Multi-column layouts: Allow 2-column or 3-column grids for placing fields side-by-side (e.g., first name / last name, city / postal code). Drag-and-drop visual layout builder: WYSIWYG editor for arranging fields visually on a grid instead of strictly top-to-bottom. Snap-to-grid functionality and column resizing. Custom styling & spacing controls: Padding/margin options between fields. Divider lines or subtle background colors for sections. Optional custom CSS or style presets (aligned wit

HelloI have the Attach certificate of completion in Admin→Envelope Delivery set to disable   However,   i have one use-case using a DocuSign Template,  where I would like the CoC attached to the email is it possible to enable Coc attached to an emal notification only when using a particular template,    while leaving the admin certificated of completion disabled for other users?  

I want to load the data from a CSV file into a running workflow to populate a variable so that I can use that data inside the workflow.  i tried create a variable from csv but are doing something wrong as its failing.Thanks for any assistance

Community,Need some help with bulk sending please!My custom fields are not being recognized when starting an envelope, then opening the template, and selecting the csv below. When I download a sample csv, it doesn’t have most of the custom fields that have been created.I’m sure the csv header is not pulling across or formatted correctly.Thanks!