Core Capabilities

I have a free docusign account I’ve had for years.  I received a document to sign and imported a signature written on an 8.5x11 sheet.  Sent it back.  It cannot be accepted because the actual signature is too small.So, I need to change my signature.  I cropped it down and am trying to import the cropped signature.  Nothing works.Within the document I need to sign, neither left clicking or right clicking brings up the “EDIT MENU”So, I go to my account.  I log in, and go to my “MANAGE PROFILE”.  No signatures show up.  Only name, address, etc.  I go to my profile and click on “SETTINGS” and there’s nothing there about a signature either. HOW DO I CHANGE MY SIGNATURE??? I would be glad to delete my account and open a new one, but I didn’t see the option of doing that except for the 15 day trial.  I’m an individual.  I don’t need to pay to sign documents.  I shouldn’t have to go to all this trouble to esign documents.On the

On startup of the print driver, once it is idle you get a popup notification at the bottom right corner of the screen that says that the driver is idle. This is unnecessary and I don’t see a way to turn it off.

When users go into the document to edit , the compare previous version option at the top of form is always on the document spins through the compare previous version cycle prior to them having the ability to edit..Is there a way to shut this option off?  

Good morning.I am working on a DocuSign Template for our HR department and they have a clear demand and that is that they only want 1 DocuSign document will existi with all signatures without those provided a signature having a copy of what they have signed? If this possible within DocuSign.So, for example:HR department fills in a PDF with fields Document is send to department head (for signing) Department head signs and using Specify Recipient  The new recipient (will always be someone from our company) will get the document to sign He signs Document comes back to HR and HR is finally signingNow the wish of HR is that by the end only one document (number 6) exist in Docusign without having any copies of those signed previously the document. Seems to me impossible to achieve but……Thanks.

My free trial expired. I purchased a monthly subscription.  When I logged in after that purchase and attempted to send my document, when I hit send, I received an “account suspended free trial expired” notice.  I have paid for my account. I have the receipt.This is extremely frustrating as I just made the decision to purchase a paid account. There is no phone number or email address to get help. 

Docusign Web Forms currently support a basic, single-column layout for form fields. While this works for simple forms, it limits design flexibility and results in unnecessarily long forms — especially on desktop or tablet devices.Layout/UI improvement requests:Multi-column layouts: Allow 2-column or 3-column grids for placing fields side-by-side (e.g., first name / last name, city / postal code). Drag-and-drop visual layout builder: WYSIWYG editor for arranging fields visually on a grid instead of strictly top-to-bottom. Snap-to-grid functionality and column resizing. Custom styling & spacing controls: Padding/margin options between fields. Divider lines or subtle background colors for sections. Optional custom CSS or style presets (aligned wit

HelloI have the Attach certificate of completion in Admin→Envelope Delivery set to disable   However,   i have one use-case using a DocuSign Template,  where I would like the CoC attached to the email is it possible to enable Coc attached to an emal notification only when using a particular template,    while leaving the admin certificated of completion disabled for other users?  

I want to load the data from a CSV file into a running workflow to populate a variable so that I can use that data inside the workflow.  i tried create a variable from csv but are doing something wrong as its failing.Thanks for any assistance

Community,Need some help with bulk sending please!My custom fields are not being recognized when starting an envelope, then opening the template, and selecting the csv below. When I download a sample csv, it doesn’t have most of the custom fields that have been created.I’m sure the csv header is not pulling across or formatted correctly.Thanks!                             

"I have around 40 documents in DocuSign, and I'm trying to reorganize them. Is there an easy way to move and reposition multiple documents at once? Currently, I can only move one document at a time by dragging it with the mouse, and even then, it only shifts by about two rows. Also, I can't select more than one file at a time. Is there a workaround or a feature I'm missing?"Thanks

I paid a monthly subscription to get some documents signed. I did it with an e-mail account that was invited to a team.Today, I couldn’t access that account. I couldn’t reset the password because it says there’s no account associated to my e-mail. So I created a new account with the same e-mail of the one I had the paid version. Now this new account does not show as paid, and my document is nowhere to be seen. I cannot log in in the support center webpage because I get the error from the attached image, so there is technically no way to contact support for me. I tried a different browser, and I also tried incognito mode. I keep getting the same error. It is urgent that i need my document. How can it be that a paying costumer can get no access to support?  

Is there a way to do share access to a Group instead of individuals?  Trying to get everyone in a group to see the entire groups documents.  

Hi, Is there any possibility to add a validation or stop sending envelope if user try to send it for signature without adding Signature placeholder. Thanks,Sharath Reddy

Hi, can we fix the side panels, so they don't scroll with the document.

My organization needs to be able to sign checks to make payments to vendors electronically. QBO does not have this feature and I am endeavoring to use Docusign.1.) Will vendors be able to cash checks in California/USA with a Docusign signature on signature line2.) Is there a docusign addon that works with QBO to add the signature when I go to print?

The law require me to get a proof of reception by the tenants when he open the document. The tenant do not have to sign the document. HOW TO DO THIS IF IT IS POSSIBLE?  iF NOT CREATE THAT OPTION.Guy Vandandaigue

Hello, I have been tasked with finding a way that we can identify envelopes without using the Envelop ID which has so many characters it is hard to work with. Ideally we would create and envelope and each one would have a unique identifier with 5 or less characters so that it is easy for people to pull the specific envelope they want. They want “to assign envelopes a unique auto incrementing number (i.e. contract number for reference – contract# 55467 in the corner of the DocuSign)” but I have not been able to find a solution that does this. It seems that DocuSign decided that the large IDs should suffice, but is there really no other way we can do something like that internally? Even some kind of obscure workaround helps. Thank you in advance, even if it is just to say “You’re out of luck, there is no way” 😅

I just created a group in Docusign Admin.  When i go to add users there is no search.  I have 7195 users.  scrolling through them all is not very good.Thanks 

Does anyone have any suggestions to support a junior team member pass the CLM Admin exam?  The team member has missed the passing score by 2-3 questions on their two attempts.  Access to Docusign University expired a month ago and will not be renewed.  

Hi,I need to report on specific batch #’s, from a bulk send, i’m not finding any capabilities that does this. I want to see all envelopes sent, completed, failed etc on each batch specifically. I can “filter” from the Bulk Send folder, but I need to pull a excel report, there is no option to download csv file. I’ve also clicked the three dots from the batch line, download csv isn’t available for the batch either. I’m my research i found that you can run an envelope recipient report and click “bulk send subject”, this isn’t even an option in reporting columns.  We have sent multiple bulk send batch's over 10K envelopes, i need to report on each batch, how can I do this? Please adviseThanks

Hello, it it possible to prevent users to add additional fields on the document when they have the permission to add a secound email / signer to the envelope? So prevent the user to access the full functionality of the  prepare & send  → Just have the “Send”   Thank you in advance! Kai

After the October 9th release to DocuSign CLM the Modified by Column changed to “workflow” prior to this it would display the name of the staff member who last modified the document. This change creates a signification problem for us since we used this column to determine if staff did something incorrectly or allowed us to quickly contact the paralegal associated to the folder or document. Can anyone offer up a workaround? 

The standard fields column on the left and the formatting column on the right will not stay locked in place when I scroll through the document.

Not getting first verification code via SMS but always getting SMS code after hitting resend.Has been working fine for years until a week ago.

I have a fillable PDF rental application.  I created a new envelope template by uploading the PDF. The new template recognized all the form fields perfectly. I edited this template by making some of the fields required and others with rules. no issues there.  I now want to create a new webform based upon this new template. Results are problematic. Most of the webform is correct. but each field displays the field name and data label.  I do not want the data label imported and displayed.  There must be a way to set some webform property rules to stop this. I am hoping anyway that there is.  There are a lot of fields, and do change them individually seems impractical. I am very new to all this, so if this is worded poorly, I apologize.