eSignature

It is unnecessarily cumbersome that the new update requires Admin to type a user’s entire email address in order to locate their account. This is hugely inconvenient and does not make sense. We have employees with varying email domains (e.g., @********************.com vs. @eu**************.com), and there’s no intuitive way to identify which domain a specific user has without first referencing our internal directory.Additionally, employee names can be difficult to spell or may not match the format of their email addresses at all. For example, **************y’s email is “*******@**********.com,” which doesn’t reflect his first name, making it harder to locate him without knowing the exact email.Another example would be a search for a name such as Deb. “Deb” should produce results like ““*******@**********.com” or ““*******@**********.com” or another Deb altogether. It’s absurd that I have to know the full legal first and last name of an employee, and the correct spelling, just to locate

Despite cancelling my paid subscription back in March 2025. Docusign decided to continue to charge me. I jumped through many hoops of fire, including getting Paypal involved, when Docusign charged me last month. After getting ym refund and believing all was settled (because Christina from Docusign TOLD ME SHE WOULD GET IT HANDLED), I have now just received ANOTHER invoice for this month’s subscription.What are they doing over there??? This is theft, pure and simple. Clearly there is some sort of dodgy practice going on which hides behind “technical issues” or whatever other sorry excuse they keep providing. But this is not and should not be the customer’s problem!!I checked, and there is no option to close my account completely. So I need someone from Docusign to do it for me and I need it done now, before any more payment attempts come from my account and I am forced to involve consumer protection and the legal system.Check out Docusign Support Case: 15156201 if you need to see what h

After Logging into my account I get sent to the Profile page.I can’t find the envelope page, where you send documents out for signature.Did it 3 times and ended up in the same spot---the Profile page.Please help.Chilia

Hi there,it seems it is no more possible to download a signed document w/o the certificate of completion. Can anyone help me here? I need the doc w/o the certificate of completion.Thanks in advance!

Hi,I’ve registered an account for a free trial version through this link https://trial.docusign.com/en-GB, however I now realised that it’s not the account I need. I wanted to open an indefinitely free account to be able to store, fill out and sign PDF documents. The one I created is for sending documents and fetch signatures. I did not know that there are different versions.When I’ve found the other version here https://www.docusign.com/free-account and I’ve tried to register it said I already have an account. However, with my current account I’m unable to do what I originally wanted to use docuSign for (upload a PDF, fill out ans sign), and I’m unable to delete my trial account to start the process again from scratch.Any suggestions, how I can solve this? I tried open up a support case but can not access it with my trial account… Thanks in advance.

I’m creating templates from documents supplied by our 3rd party partners.  Is there a way to force auto-navigation to pause on a specific page so I can alert the recipient that he/she might want to review some optional fields on that page?  I’ve tested with every Auto-Navigation option and they either skip over the page I want to pause on or they pause on EVERY page (our documents have quite a few boilerplate pages that most recipients would rather skip).  Also -- I cannot put a checkbox on the page with “I have reviewed all the fields on this page” as that would add a check to the final document which isn’t allowed.  (We take documents from 3rd party partners and make them DocuSign-able.  Their lawyers control everything about them.)  I submitted a support ticket, but there wasn’t anything the Support Rep could do.  I even enlisted the aid of Grok, but all the solutions either didn’t work or changed the document.  Any suggestions other than a new feature?  I think we need a Bookmark f

We would like to remind the Sender if not everyone has signed yet but the voiding deadline is approaching.We tried with powerautomate but in the message we don't get the emailaddress of the Sender, only the name. 

Many time when I sign a document the signature box is not in the correct space for the document.  Is it possible to just move a signature on the document to align with the rest of the text?  If not, it would be a very useful to be able to move the signature where it belongs instead of covering up text in the document I’m signing.

I am new to DocuSign. I created a template using a combination of pre-fill tools and standard tools. I want our intake worker to be able to fill in the pre-filled tool elements (such as client name) before sending it out to the parent/guardian for signature. I tried to test it and I couldn’t figure out how to enter the client information into the field. Any guidance or tutorials would be appreciated. 

We created an app that uses The Authorization code grant (PKCE). There are no issues in lower environments, which use a different app and integration key but the configuration is identical. When invoking /oauth/auth, we get this message: Here is a redacted version of the url: https://account.docusign.com/oauth/auth?response_type=code&client_id=REDACTED5d4b&redirect_uri=https%3A%2F%2Fourapp.com%2Fcallback%2FDOCUSIGN&code_challenge_method=S256&code_challenge=0vREDACTEDGu0f5ZM9oHDPQ&scope=signature Note that response_type=code Settings are below: Allow CORS for OAuth calls ✅ Also, when we click “View Details”, it claims that we are using Implicit Grant. That makes no sense because we clearly have PKCE selected:  Does anyone have a clue as to what’s going on?

I’ve had multiple signers state they completed the document sent to them however I have not recieved the email nor is it showing in DOcusign as having been started.

I have attempted to ask docusign this question directly but they said they can’t reply unless I pay a membership so I’m hoping someone can help.I signed a docusign contract in 2023 and only saw one page and only signed one page. Since this the person that sent me the docusign form claims there were an additional 18 pages that I should have read through too which were the terms and conditions, but I didn’t view them and didn’t sign to say I had.Can someone please explain how a sender of docusign forms would do this? When I view the account now it shows that the page I signed was 1 page. It then shows a second attachment with the other 18pages on which did not require a signature.

Hello! Can non-registered DocuSign users receive and sign a document I send them, or do they have to register as a user with DocuSign first?Thank you!

I received a link to sign a document. I attempted to open it as soon as it was received and it says link has expired. The sender has resent the link to me at least 4 times and each time it says it is expired. I created an account hoping the link would come to my account and nothing. I also opened a private window and it is still saying expired. I am not sure what needs to be done. 

Is it possible to download the comment history from a voided envelope? We have a case where we need to retrieve the comment history of recipients who signed the document before it was voided or declined. Is there any way to access this information?

Account Creation and Payment: On April 30th, I created an account using my email address and subscribed to the eSignature Standard Plan with a monthly payment of €39. I have attached confirmation from my credit card (SMS and online banking) as proof of payment. Initial Usage: I began using the account by sending documents for signature and received confirmation emails from your portal, indicating successful transactions. Access Issues: Suddenly, I was unable to access the account via the links provided in your emails Password Problems: I attempted to log in, but the password I set was deemed invalid. As the sole user, I am certain I did not change it. Password Reset Attempts: I tried to reset the password using the "Forgot Password" feature. However, I did not receive the authentication code via email, despite multiple attempts. This has prevented me from resetting the password and accessing the account. Support Access Difficulties: Your website indicates that support is available upon

My subscription is $300 annually (excluding tax). In April, I received an additional bill of $7.99. My subscription plan was unlimited signing. If Docusign had decided to increase the price, they should have done so during the renewal period. Instead, they charged an extra fee and changed the plan without informing the customer about the changes.   I’m heading to other signing platforms.  

I have been creating new DocuSigns in our office for years.  Some of them are mine and some are transferred to co-workers.  I have never had any issues doing this until recently when a DocuSign I created and transferred to a new owner is still showing up in my DocuSign in-box as “Waiting for others” or “Completed.”  I am NOT a signer on the document and it shows my co-worker as the owner.  I cannot find anything anywhere on the document where I “exist” so I can’t figure out how to stop these notifications from clogging up my own DocuSign in-box folders.  I cannot turn off all notifications because I need to know when I have my own pending completion.  I would love some input on where to find any less obvious settings I may be overlooking!

Hello,I was able to upload the I-9 template from the template library however it only seems to have the fields filled in for the employee parts of the form (section 1). Am I doing something wrong? Is there a way to work with this template so that it also contains the fields for section 2 for the authorized individual completing that section or do I have to manually enter those fields into the template?

Hello Docusign comminuty,Could you please advise what i am doing wrong - i ‘ve created webform and hid one of the recipients email by applying a rule, now when i try to submit webform it shows the error : “A recipient ID is missing or invalid. recipient id 2 is invalid.”how to resolve this issue?Thank you in advance

I have a Template in my Shared Template Folder that, when I select “USE” a message pops up saying I “cannot create an envelope from selected template. In the column marked “Powerforns” the template status is a “GREEN Dot” with “1Active” listed.   How do I remove “1 active” status?   

One of the members of our company account wants to change her email address that she uses to log into DocuSign and has her envelopes in. As an administrator, I cannot do this. How can she do it?

how can I change my security questions ?

Has DocuSign charged you after cancelling?I cancelled my DocuSign subscription, disputed an unauthorised charge, and got a refund (after an unnecessary battle and headache, and only because Paypal got involved), only for them to try charging my card again months later.After checking the community forums, it’s clear I’m not alone. I’m seeing multiple users reporting the same issue: Charges after confirmed cancellation No clear way to stop billing Poor or non-existent support Repeat unauthorised charges I’m now exploring a possible class action due to what appears to be a systemic billing failure (or worse; predatory practices).If this has happened to you, please comment.I’m gathering evidence to decide whether there are enough people who are affected by this and want to stop Docusign once and for all.Let’s hold them accountable! 

I have a document that seems to have my signature on it that indicated it was signed through Docusign.  There is an Envelope ID # at the top of the page however page with Certificate is missing and cannot be obtained.  How can I verify if this document was executed by my through Docusign?Thank you,Joanna