Is anyone experiencing documents not showing as complete despite signer stating they completed the form today?

Question

I’ve had multiple signers state they completed the document sent to them however I have not recieved the email nor is it showing in DOcusign as having been started.

Ma.Cubio · Answer

Hello ​@AVas,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.I’m really sorry you’re experiencing this issue. Let’s work together to fix it as quickly as possible. To further check, may I ask forthe envelope ID, please?Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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