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One of the members of our company account wants to change her email address that she uses to log into DocuSign and has her envelopes in. As an administrator, I cannot do this. How can she do it?
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You’re going
Admin > Account > Users > Open her profile, can’t change her email
Instead, go
Admin > Organization > Users > Open her profile, change her email
Hello
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer 
" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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