Skip to main content
Solved

How do we change the email address of one of the members of our company account?

  • May 14, 2025
  • 2 replies
  • 24 views

Forum|alt.badge.img

One of the members of our company account wants to change her email address that she uses to log into DocuSign and has her envelopes in. As an administrator, I cannot do this. How can she do it?

Best answer by Drewcifer

You’re going

Admin > Account > Users > Open her profile, can’t change her email

 

Instead, go

Admin > Organization > Users > Open her profile, change her email

2 replies

Forum|alt.badge.img+9
  • Established Contributor
  • Answer
  • May 14, 2025

You’re going

Admin > Account > Users > Open her profile, can’t change her email

 

Instead, go

Admin > Organization > Users > Open her profile, change her email


Forum|alt.badge.img+13
  • Community Moderator
  • May 21, 2025

Hello ​@Brokerage Owner,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.