I signed a docusign contract but didn't see all of the pages

Question

I have attempted to ask docusign this question directly but they said they can’t reply unless I pay a membership so I’m hoping someone can help.

I signed a docusign contract in 2023 and only saw one page and only signed one page. Since this the person that sent me the docusign form claims there were an additional 18 pages that I should have read through too which were the terms and conditions, but I didn’t view them and didn’t sign to say I had.

Can someone please explain how a sender of docusign forms would do this? When I view the account now it shows that the page I signed was 1 page. It then shows a second attachment with the other 18pages on which did not require a signature.

Drewcifer · Accepted Answer

DocuSign can not restrict a user’s view page by page in a document file. What it can do is restrict a user’s view document by document. The sender may have had a setting enabled that only lets recipients who sign a document see the document. If they had that enabled and the signature page was its own document file, then you very well could have received only the document requiring your signature and not the other 18 pages.

Every completed envelope has a certificate of completion that logs the major events. As a signer, you have the ability to download the certificate for that envelope. I’m not sure it will have the info you need, but you can download it and look.

https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=zqd1578456343466.html&_LANG=enus

You should also have the envelope in your Completed folder. If you pull it up there, you can easily see if there is one document or two.

Ma.Cubio · Answer

Hello ​@Clouder,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.The document that the sender is referring to could beSupplemental Documents. As per the article,thesendercan use supplemental documents to provide additional information to recipients that does not require a signature, such as legal disclosures or terms and conditions. In signing, supplemental documents are represented by an action strip, keeping them separate from the content your recipients need to sign and reducing the complexity for viewing and signing. Recipients must complete the required actions for supplements, such as "View" or "Read and accept", before they can finish signing. Please check the Historyand Certificate of Completion.Audit Trail Information for Supplemental Document ActivitySupplemental document interactions are logged in both the History and Certificate of Completion for an envelope.HistoryWhen viewing an envelope’s history through theDocusignweb application, the action taken (viewed or accepted) by the recipient for the supplemental document, and a short description of the event, are included. The name of the supplemental document is included in the description.Certificate of CompletionSupplemental document information is shown in two places in the Certificate of Completion:Source Envelope Information section– Shows the total number of pages for all supplemental documents associated with the envelope.Recipient Event sections– Includes the name of the supplemental document and time stamps for the first time a recipient viewed the document, when a recipient finishes a must read action, and for when the recipient accepted the supplemental document (if required).Relevant Articles:Send Supplemental DocumentsAudit Trail Information for Supplemental Document ActivityIf you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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