Skip to main content
arrow-left Back to Docusign.com
Solved

How do I download a document w/o the certificate of completion?

  • May 20, 2025
  • 3 replies
  • 49 views
M
Newcomer
Forum|alt.badge.img+1

Hi there,

it seems it is no more possible to download a signed document w/o the certificate of completion. Can anyone help me here? I need the doc w/o the certificate of completion.

Thanks in advance!

Best answer by Melanie.Panguito

Hey ​@Manuela Bernasconi,

Thanks for raising this. I've seen no bugs, nor have others reported the same issue as of this time. Are there any other users you know who are affected by this? Meanwhile, I recommend performing the following:

Let us know if you have more questions—we’re always here to help.

 

Best regards,
Melanie | Docusign Community Moderator
Mark this as "Best Answer" if it helped!

3 replies

M
Community Moderator
Forum|alt.badge.img+15

Hello ​@Manuela Bernasconi,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand that when you download the document, it automatically downloads the Certificate of Completion, and what you only need is the document without it. I can imagine how frustrating this must be, and I sincerely apologize for the inconvenience.

Question: Are you the sender or a recipient? When you download the document, do you have the option to untick the COC before downloading?

Article: Download Documents

I look forward to your update. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M
Newcomer
Forum|alt.badge.img+1

Thanks ​@Melanie.Panguito 

I am the sender usually and when I download the signed doc I untick the “certificate of completion” option but unfortunately, I can find it in the document even though I unticked it. Maybe it was just a temporary bug.

Thanks for taking the time to reply to my enquiry.

Manuela

M
Community Moderator
Forum|alt.badge.img+15

Hey ​@Manuela Bernasconi,

Thanks for raising this. I've seen no bugs, nor have others reported the same issue as of this time. Are there any other users you know who are affected by this? Meanwhile, I recommend performing the following:

Let us know if you have more questions—we’re always here to help.

 

Best regards,
Melanie | Docusign Community Moderator
Mark this as "Best Answer" if it helped!

Code of ConductAccessibility statement

Docusign Community

Code of Conduct