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I have a Template in my Shared Template Folder that, when I select “USE” a message pops up saying I “cannot create an envelope from selected template. In the column marked “Powerforns” the template status is a “GREEN Dot” with “1Active” listed. How do I remove “1 active” status?
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Cannot create a envelope for a Shared Template, "1 Active" status in Powerforms.
- Newcomer
Best answer by Jenny.Martin
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
If you see a green dot saying 1 active under the “Powerforms” column from the template, it means that a Powerform was created using that specific template by either the template creator or another user, and you may not be able to remove it from your end.
Regarding the error message, we recommend that you contact your Account admin to review your template and permissions.
You may check this link for more information: Error: "Unable to create the envelope" | eSignature
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
If you see a green dot saying 1 active under the “Powerforms” column from the template, it means that a Powerform was created using that specific template by either the template creator or another user, and you may not be able to remove it from your end.
Regarding the error message, we recommend that you contact your Account admin to review your template and permissions.
You may check this link for more information: Error: "Unable to create the envelope" | eSignature
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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