Hello ​@Orsi,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand that you registered for a Docusign Free trial account version. However, you realized that you need a Free account instead. The system no longer allows you to create a free account, and you cannot open a Support case.I sincerely apologize for the inconvenience. Let's work together to sort this out.

After 30 days, the trial period will expire, and the account will be automatically downgraded to a free account —no cancellation is required. More information here: What are the differences between a Docusign Trial account, Developer account, and Free account?

If you need to have it now, you can follow these instructions in closing your account, then re-register: Cancel Your Subscription or Close your Docusign Account. Please note that closing the account means you won't be able to access your documents there.

Also, free trials can create a case. Please see the steps here: Open a case in the Docusign Support Center

I hope this is helpful. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Orsi,

How are you? I trust all is well.

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Please let us know if you need further assistance. Thank you!

 Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!