I need an indefinitely free account to store and manage PDF documents but I registered for the wrong version

Question

Hi,I’ve registered an account for a free trial version through this link https://trial.docusign.com/en-GB, however I now realised that it’s not the account I need. I wanted to open an indefinitely free account to be able to store, fill out and sign PDF documents. The one I created is for sending documents and fetch signatures. I did not know that there are different versions.When I’ve found the other version here https://www.docusign.com/free-account and I’ve tried to register it said I already have an account. However, with my current account I’m unable to do what I originally wanted to use docuSign for (upload a PDF, fill out ans sign), and I’m unable to delete my trial account to start the process again from scratch.Any suggestions, how I can solve this? I tried open up a support case but can not access it with my trial account… Thanks in advance.

Melanie.Panguito · Accepted Answer

Hello ​@Orsi,Thank you for reaching out, and welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I understand that you registered for a Docusign Free trial account version. However, you realized that you need a Free account instead. The system no longer allows you to create a free account, and you cannot open a Support case.I sincerely apologize for the inconvenience. Let's work together to sort this out.After 30 days, the trial period will expire, and the account will be automatically downgraded to a free account —no cancellation is required. More information here:What are the differences between a Docusign Trial account, Developer account, and Free account?If you need to have it now, you can follow these instructions in closing your account, then re-register: Cancel Your Subscription or Close your Docusign Account. Please note that closing the account means you won't be able to access your documents there.Also, free trials can create a case. Please see the steps here:Open a case in the Docusign Support CenterI hope this is helpful. If you consider the response aboveuseful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questionsin finding it more easily. Let us know if you need further assistance. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

Melanie.Panguito · Answer

Hello ​@Orsi,How are you? I trust all is well.If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Please let us know if you need further assistance. Thank you!Melanie | Docusign Community ModeratorIf this pointed you in the right direction, go ahead and click “Best Answer”!

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