$7.99 charge

Question

My subscription is $300 annually (excluding tax). In April, I received an additional bill of $7.99. My subscription plan was unlimited signing. If Docusign had decided to increase the price, they should have done so during the renewal period. Instead, they charged an extra fee and changed the plan without informing the customer about the changes.   I’m heading to other signing platforms.

Jenny.Martin · Answer

Hello ​@ivanm,Thank you for reaching out, and welcome to the Docusign Community! We sincerely apologize for the inconvenience it has caused. I completely understand how frustrating it must be to receive an unexpected charge.Due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a Docusign support representative can review your accountand provide clarification or correction about the additional charge.To submit a case, you may follow the steps on this link:Open a case in the Docusign Support CenterI hope this is helpful. If you consider the response aboveuseful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questionsin finding it more easily. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded