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I have been creating new DocuSigns in our office for years.  Some of them are mine and some are transferred to co-workers.  I have never had any issues doing this until recently when a DocuSign I created and transferred to a new owner is still showing up in my DocuSign in-box as “Waiting for others” or “Completed.”  I am NOT a signer on the document and it shows my co-worker as the owner.  I cannot find anything anywhere on the document where I “exist” so I can’t figure out how to stop these notifications from clogging up my own DocuSign in-box folders.  I cannot turn off all notifications because I need to know when I have my own pending completion.  I would love some input on where to find any less obvious settings I may be overlooking!

Hello ​@s0pende,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I’m sorry for the inconvenience it caused you that you are still receiving notification and see the envelope in your inbox even after it is being transferred to the new owner.
As per article Envelope Transfer Overview, “When you transfer ownership of envelopes, the transferred items are removed from the original owner’s account and moved to the new owner's account. You must have All Administration Capabilities on the account you want to transfer envelopes from. You can transfer to any user's account that is part of your organization and that is on the same environment site as the originating account (NA1, NA2, NA3, EU).” if you are still getting notified to the envelope after it is being transferred, it may be because you are in the signing order as “Carbon Copy.” But to further investigate, may you send me an envelope ID thru direct message so I can further check please.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Thank you but I am hoping I may have found the issue within the PowerForm created from that DocuSign.  The PowerForm still had me as the “sender” even after I transferred ownership of the DocuSign so I changed the sender on the PowerForm “Actions” drop-down and have my fingers crossed that it resolves the issue going forward.  I am not sure why this was never an issue in the past with other PowerForms but that was the most likely culprit I could identify.  I will know soon I think.

Hello ​@s0pende,

I hope you are doing well. I’m sorry that the issue is still unresolved. Let me do my best to help you with this matter.
kindly follow the steps to change the sender on the powerform, could be the reason why you are still getting notification about it even though you are no longer the owner of it.
Go Agreements > Powerforms > Locate the powerform > click the three dots > Change sender

 

I hope this will help you.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

 

Hello ​@s0pende,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know, and I will gladly help you address the situation as soon as possible.


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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