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Has DocuSign charged you after cancelling?

I cancelled my DocuSign subscription, disputed an unauthorised charge, and got a refund (after an unnecessary battle and headache, and only because Paypal got involved), only for them to try charging my card again months later.

After checking the community forums, it’s clear I’m not alone. I’m seeing multiple users reporting the same issue:

  • Charges after confirmed cancellation

  • No clear way to stop billing

  • Poor or non-existent support

  • Repeat unauthorised charges

I’m now exploring a possible class action due to what appears to be a systemic billing failure (or worse; predatory practices).

If this has happened to you, please comment.


I’m gathering evidence to decide whether there are enough people who are affected by this and want to stop Docusign once and for all.


Let’s hold them accountable!

 

Hello ​@ShazG13,

Thank you for reaching out to the Docusign Community! I am genuinely sorry about your experience with being charged after cancelling your DocuSign subscription. I understand the frustration this has caused. While we cannot discuss billing questions here in the public forum due to its sensitivity, we assure you that we are taking these concerns seriously and are committed to investigating and resolving such issues. As your issue seems related to the other thread you posted, I kindly ask you to utilize and reply to that thread. This will help us keep the discussion in one place and provide you with the best possible support. Jenny has already escalated your case, and it is under review. I hope this will be resolved soon.

Do not hesitate to let us know if you need further assistance. Please always take care. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

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