Non-registered Users

Hello! Non-registered users can indeed receive and sign documents sent via DocuSign without needing to register for an account. DocuSign allows recipients to sign documents using the guest signing feature, which does not require them to create an account. The sender simply needs to use DocuSign to email the document to the recipient's email address.

After signing, the recipients will have the option to create an account with DocuSign if they wish, but this is not a requirement to complete the signing process.

Hi @Christopher McTiffen,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, How can I invite a non-registered user to sign a document? We have an enterprise account and in order to get a document signed by the other party I need to create an “envelope” with the document and enter the email adress of the recipient of the counter party and that email adress is accepted only, when the recipient’s email adress entered into the form is known to Docusign / registered at Docusign… What is the trick here to send documents to non-registered users?  

​@Volker 

I’m not sure I understand - all you need to do is type in the person’s name/email address when you create an envelope. If that person is not already in your contact list it will be added. If the name is in the list, the information will auto populate. (There is no general contact list of all DocuSign accounts for you to choose from. Each account has its own contact list, maintained by the account owner/admin.) 

Hope this helps

mr1

Hello ​@Volker,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

no, unfortunately the reply was not useful and it the issue is not solved. When I have entered a recipient that is not registered at DocuSign, and I click on “send now” or “next” a message appears at left bottom of the screen “Account settings indicate the recipient must be an active DocuSign user.” Can you please help on how to adress that issue?

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