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It is unnecessarily cumbersome that the new update requires Admin to type a user’s entire email address in order to locate their account. This is hugely inconvenient and does not make sense. We have employees with varying email domains (e.g., @********************.com vs. @eu**************.com), and there’s no intuitive way to identify which domain a specific user has without first referencing our internal directory.

Additionally, employee names can be difficult to spell or may not match the format of their email addresses at all. For example, **************y’s email is “*******@**********.com,” which doesn’t reflect his first name, making it harder to locate him without knowing the exact email.

Another example would be a search for a name such as Deb. “Deb” should produce results like ““*******@**********.com” or ““*******@**********.com” or another Deb altogether. It’s absurd that I have to know the full legal first and last name of an employee, and the correct spelling, just to locate their user account to make a simple edit. The search function should offer partial name matching, nickname recognition, or autocomplete, which would significantly improve usability. 

Hello ​@Smkurth,


Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

We noticed that this was posted as a conversation but also looks like product feedback. To further check on this, may you provide more details like screenshots of what you were trying to do or if there's any link you can provide of the update, and what product type you are referring to.

Note: Pease ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.

We would like to hear from you soon. Thank you and have a great day!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue


I’ve already done this both with our account executive and the DS support team. They said post it here as well.


Do you administer multiple Accounts under one Organization?  If you do, instead of looking at Users at the Org level, go down to the Account level and there you can search like you wanted in both the Overview and Users sections.


Hi ​@Smkurth — happy to help!


I hope you are doing well. 

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue.
 

Ma. Cassandra | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

 


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