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account no access
- Account Creation and Payment: On April 30th, I created an account using my email address and subscribed to the eSignature Standard Plan with a monthly payment of €39. I have attached confirmation from my credit card (SMS and online banking) as proof of payment.
- Initial Usage: I began using the account by sending documents for signature and received confirmation emails from your portal, indicating successful transactions.
- Access Issues: Suddenly, I was unable to access the account via the links provided in your emails
- Password Problems: I attempted to log in, but the password I set was deemed invalid. As the sole user, I am certain I did not change it.
- Password Reset Attempts: I tried to reset the password using the "Forgot Password" feature. However, I did not receive the authentication code via email, despite multiple attempts. This has prevented me from resetting the password and accessing the account.
- Support Access Difficulties: Your website indicates that support is available upon logging into the account. However, since I cannot log in, this option is inaccessible. I have reviewed the FAQs and contacted various phone numbers (Italy, Ireland, etc.), but I have only been able to reach sales representatives, not technical support. This lack of accessible support is highly concerning.
- Account Recreation: Due to the lack of assistance, I attempted to create a new account using the same email address, expecting the system to prevent duplication. Surprisingly, it allowed me to proceed, suggesting that my original account may have been deleted or deactivated.
- Current Situation: Now, I do not have access to the plan I paid for and cannot use the services, I have lost docs and the signatures received, i cannot modify payment conditions, or cancel the renewal.