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I want my account closed NOW!
Despite cancelling my paid subscription back in March 2025. Docusign decided to continue to charge me. I jumped through many hoops of fire, including getting Paypal involved, when Docusign charged me last month. After getting ym refund and believing all was settled (because Christina from Docusign TOLD ME SHE WOULD GET IT HANDLED), I have now just received ANOTHER invoice for this month’s subscription.
What are they doing over there??? This is theft, pure and simple. Clearly there is some sort of dodgy practice going on which hides behind “technical issues” or whatever other sorry excuse they keep providing. But this is not and should not be the customer’s problem!!
I checked, and there is no option to close my account completely. So I need someone from Docusign to do it for me and I need it done now, before any more payment attempts come from my account and I am forced to involve consumer protection and the legal system.
Check out Docusign Support Case: 15156201 if you need to see what happened in the past and know that I am STILL BEING CHARGED regardless of ALL THAT I dealt with on my first support case.