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Despite cancelling my paid subscription back in March 2025. Docusign decided to continue to charge me. I jumped through many hoops of fire, including getting Paypal involved, when Docusign charged me last month. After getting ym refund and believing all was settled (because Christina from Docusign TOLD ME SHE WOULD GET IT HANDLED), I have now just received ANOTHER invoice for this month’s subscription.
What are they doing over there??? This is theft, pure and simple. Clearly there is some sort of dodgy practice going on which hides behind “technical issues” or whatever other sorry excuse they keep providing. But this is not and should not be the customer’s problem!!
I checked, and there is no option to close my account completely. So I need someone from Docusign to do it for me and I need it done now, before any more payment attempts come from my account and I am forced to involve consumer protection and the legal system.
Check out Docusign Support Case: 15156201 if you need to see what happened in the past and know that I am STILL BEING CHARGED regardless of ALL THAT I dealt with on my first support case.
I want my account closed NOW!
+1- New Voice
Best answer by Jenny.Martin
Hello
I hope this message finds you well.
I just wanted to let you know that we’ve completed your request and closed your account.
We appreciate your patience and understanding while we work on this. Let us know if there is anything else we can help with.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
Welcome to the Docusign Community! Thank you for reaching out and sharing your situation. I totally understand your frustration from receiving another charge after you have already gone through the process of cancellation and were assured it was taken care of. My sincere apologies for the stress and inconvenience it has caused.
Billing issues require direct investigation by the support team. While I can acknowledge your situation here in the community, I do not have access to your specific account or billing details to address this directly.
Please submit a case on our support channel: Open a case in the Docusign Support Center
You may also create a callback request by following the steps on this link: How can I request a phone call from Docusign Support?
Once you have submitted a new case, please share the new case number so I can assist with the follow-up. I also noted the previous case number and will forward this for review and provide feedback if there are any opportunity findings on the expert side.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
Case #: 15333095
A charge was attempted again today.
If I see one single cent leave my account and pay to Docusign I will be reaching out to the FTC and CFPB as well as contacting legal counsel to start the filing for a class action lawsuit on behalf of the countless others who I see are victim to the same predatory practices.
- Community Moderator
Hello
Thank you for sharing the case number. I sincerely apologize. I completely understand how upsetting and inconvenient this must be. I have escalated your case for immediate review.
Should you require any additional assistance, feel free to reach out. Thank you!
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
I hope this message finds you well.
I just wanted to let you know that we’ve completed your request and closed your account.
We appreciate your patience and understanding while we work on this. Let us know if there is anything else we can help with.
Best regards,
Jenny | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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