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eSignature

Have Docusign eSignature questions? Find answers here!

  • 6,578 Topics
  • 21,334 Replies
6578 Topics
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Newcomer
GEdwardsNewcomer
asked in eSignature
"Unable to create the envelope" error from a template

I am the system admin for our account. All of the templates in use have been created by me over the years. This morning I created a new template, first from a word document, and then from that same word document converted to a PDF file. The result was the same, when either I or our users try to access the template we get an error: “Unable to create the envelope”.  Has anyone else experienced this? How do we solve it? Any idea what causes it? I created another template this morning using a different file with no issues. Thanks!  

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Newcomer
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New Voice
Ponce1000New Voice
asked in eSignature
How to reuse an email address previously associated with another acocunt.

Until recently, I had two Docusign accounts. I’ll use fake email addresses below to describe the situation and problem. The login for my long-standing Docusign account is: FirstEmailAddress@host.com At some point, I created a second Docusign account with: SecondEmailAddress@host.com - this account only ever had one envelope in it. A couple weeks ago, I tried a combination of actions to get the SecondEmailAddress@host.com released so I can use it on my main account (i.e., would like to revise FirstEmailAddress@host.com to SecondEmailAddress@host.com). First, on my secondary Docusign account, I revised my SecondEmailAddress@host.com email address to ThirdEmailAddress@host.com). That didn’t release the gmail address for re-use on Docusign. Then, I deleted my secondary Docusign account. That also didn’t release my gmail address. When I try to revise FirstEmailAddress@host.com to SecondEmailAddress@host.com, I get an error message: "This security information you are trying to add is already

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Community Moderator
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Newcomer
dev-harshilNewcomer
asked in eSignature
Docusign Developer Account Creation Error

I am experiencing an issue with creating a developer account (issue atttached with image). I have attempted the process multiple times using different devices and networks, but the problem persists.Could you please assist me in resolving this issue?Thank you for your support.   

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Newcomer
P
Newcomer
PeterKNewcomer
asked in eSignature
Cant Get support - Can't login to Support.

Hi.How can I get support if the Support page wont let us login?We have a Business Pro subscription.  We can login to support.  Therfore we cannot raise a ticket / case to get support.Subscription was over a day ago.Error page“Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.”Directed to contact support.  But we cant contact docusign support as it wont let us.

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J
Community Moderator
K
Newcomer
KatieWGFMSNewcomer
asked in eSignature
Only User requiring unlimited envelopes

Hi thereI currently am looking to upgrade the subscription - but my only options are 10 envelopes/unlimited users. I am the only user and I want unlimited envelopes. How can I do this? I need to send contract renewals and have approx 50 to send out this month.

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Community Moderator
M
Newcomer
MoonshineNewcomer
asked in eSignature
requesting new link but no email received

Hi,I received a document via DocuSign and was able to open it initially. However, after a few hours, I could no longer access it and received a message saying, “Request a new link or log in.”I tried requesting a new link multiple times, but I haven’t received any email. I also asked the sender to resend the document, but I still haven’t received anything. I’ve checked my junk/spam folder and refreshed my inbox several times, but no luck.Could you please help me resolve this issue?

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Community Moderator
S
Newcomer
slindellNewcomer
asked in eSignature
Unable to create the envelope error

When I try and create an envelope by clicking the Use button on any of my templates I get an error that says “Unable to create the envelope”. This just started happening and I can’t figure out why. Any help with this would be appreciated. 

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M
Community Moderator
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Newcomer
C PerryNewcomer
asked in eSignature
Worst customer service in the history of customer service

Docusign offers the worst customer service of any company I have ever dealt with. I would highly recommend not using this company and I am still waiting for a call concerning receiving a refund. 

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C
Newcomer
K
New Voice
KrystaNew Voice
posted in eSignature
Dark mode for accessibility

Are there plans to support dark mode within the Docusign community for additional accessibility?

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R
Newcomer
M
Newcomer
MaviTNewcomer
asked in eSignature
Language settings

It would be great if you could choose a different language in the mails being sent out.  F.e. I am working in Germany, sending german contracts and a german message, but the text above the message and the button to be clicked is both showing in english - this seems pretty unprofessional unfortunately. 

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D
New Voice
M
Newcomer
Mohamed123Newcomer
asked in eSignature
optionnal document after an intervention by the signatory

In docusign , I would like to know if there are any option to set another document after clicking on a radio button or entering text from the initial document.

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Community Moderator
A
Newcomer
azaskowskiNewcomer
asked in eSignature
Signer and Receiver of documents

Is there a way to set a person up to sign one document but receive the whole package after all signatures are acquired without adding that person at the end to "receive a copy"? 

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J
Community Moderator
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Newcomer
NicoleVNewcomer
asked in eSignature
HELP -- Getting ERROR MESSAGE WHEN RECING DOCUMENTS

My clients are rec’ing the below errror when trying to open and sign documents. I sent myself a doc as a test adn rec’d the same thing. HELP!!!!{"error":"internal_server_error","reference_id":"496aaf1f-fa5a-4b3c-a727-38cbec660a72"}

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J
Community Moderator
P
Newcomer
pavalerioNewcomer
asked in eSignature
No attachment option on the New 25 Version?

I all. Our company purchased CX plan. we are creating envelopes and creating the documents directly, as some of our agreements are quite complex and need conditional logic and pre-uploaded information.I can find the attachments for senders in the Classic Version but not on the New one. The same with the radio for senders. We feel and bit mislead here. Can I have some information or support on this?

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J
Community Moderator
A
Newcomer
AC16Newcomer
asked in eSignature
How to view completed documents

I am unable to view past completed documents,  When I try to set the filter to “All Time” either nothing happens or it defaults back to “6 Months”  How do I view completed documents from All Time? I don’t have the verification email as I understood that Docusign stores all documents indefinitely.  From other posts this is a frequent and repetitive problem  Makes me want another solution than Docusign.

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J
Community Moderator
J
Newcomer
Jordan.WhittleNewcomer
asked in eSignature
Signatures disappearing from completed envelope

Over the last year we have been experiencing intermittent issues with signatures disappearing from completed envelopes. DS support has confirmed seeing the signatures completed on their end (and we even sent the completed docs to the printer for the customer) but upon going back into the docs through DSFS or DS.com, we find that the customer signatures are blank and everything else is there (salesperson, initials, manually added tags). So in summary, the docs ARE being signed and completed, they are NOT using a drawing but a standard text signature, and they are coming back into both systems blank.Has anyone else experienced this? 

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J
Community Moderator
H
New Voice
hmoldovanNew Voice
asked in eSignature
Error in Shared Inbox

This error shows when a team access a shared inbox (but only intermittently). I have other teams set up the same way that do not have this error. Does anyone have advice on this?  

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Community Moderator
D
Newcomer
DaveOzNewcomer
asked in eSignature
Using Regex with Salesforce Integration

Greetings, I have an eSignature envelope template with a custom field validation where I have placed your example of a phone number RegEx and it does not appear to be working.  I can enter any value and no error is given.Here is the example you provide: ^[2-9]\d{2}-\d{3}-\d{4}$Hyphen-separated U.S. phone number, of the form ANN-NNN-NNNN, where A is between 2 and 9 and N is between 0 and 9at this link Custom Data Validation.  Am I missing something?Thanks,David

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J
Community Moderator
J
Newcomer
jbeethamNewcomer
asked in eSignature
Why are my fields so out of alignment in eSignature?

No matter how well I line up my fields when preparing an envelope, they are ALWAYS out of alignment post signing. What am I doing wrong? This makes my signed documents look terribly untidy, no matter how much I try.Example here where the fields are perfectly aligned and centred within each section of the document. However, the final result has them both unaligned on the left-hand side, and also out of alignment with my document. 

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Jake Fascia
Newcomer
A
Newcomer
awilliamsNewcomer
asked in eSignature
Refund/Account Access

Trying this because all previous messages have seemingly been sent into the void.I’ve been locked out of my Business Pro account, can’t reset the password, and obviously can’t create a support case because I can’t log in. I’ve submitted messages through the “Need More Help” option but haven’t heard anything back.On top of that, my organization was denied nonprofit status and charged the full amount including tax, even though we’re tax-exempt. I can’t process the invoice with tax on it, and at this point, I just want a full refund.Really hoping someone from DocuSign actually sees this and responds, because it’s been impossible to get support otherwise.

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Community Moderator
J
Newcomer
JenRateMaxNewcomer
asked in eSignature
Can't get template matching to line up properly on the forms

I am trying to get the template matching feature to work correctly.  We have about 22 pages that get uploaded for a customer(s) signature.  When I apply the template match feature with the corresponding paperwork, only about the first 5 pages match up to the signature lines and then it gets all messed up.   I have adjusted IDR on various pages and that doesn’t even work.  I have my sensitivity level to 60.  How do I get these to match up the whole way through?  What am I missing? TIA!

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Community Moderator
A
Newcomer
AnastasiaNewcomer
asked in eSignature
Create Templates / Button new is missing

Hello,I just started to you the up, and I did watch the videos: How too …Unfortunately, if I go to temples, I do not have the option to add new temples.Is there a reason for it, that the button is missing?  How do I create a template without the button “NEW”?Thank you for all the helpanastasia  

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C
Newcomer
K
New Voice
k1llpackNew Voice
asked in eSignature
I cannot find my completed documents

I have had my email address for many years. Over the years I have used it to sign multiple documents, and for a long time I was able to log into my DocuSign account as a signer and see copies of completed documents. At some point (maybe a couple of years ago) my account stopped updating with completed documents. I just signed a very important document and I want to see it in my completed documents. Instead my Inbox and Completed “trays” under the Agreements* tab are empty and searching for terms doesn’t yield anything.How can I get this working, and can I recover the missing completed documents?

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K
New Voice
I
Newcomer
ikbal123Newcomer
asked in eSignature
Client not received DocuSign

I have sent out a docusign to a client a few times but they have not received so I added myself as a viewer and checked if anyone has been getting the docusign. I also have not received it myself.

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Community Moderator
C
Newcomer
ChrisN84Newcomer
asked in eSignature
I9 - W4

Hello, 2 questions: 1- Is there no new 2024 I9 template made? 2- Is there a way to combine 2 templates into one document? if i want both the i9 and w4 to be sent in one docusign, is that possible?

27413
J
Community Moderator

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